Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51340 Views
  • 66 replies
  • 25 likes
  • 51340 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881847 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881847 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27365 Views
  • 4 replies
  • 0 likes
  • 27365 Views
  • 4 replies
  • 0 likes

Superuser Contribution Names of local songs display as "loading..."

A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstalling the app a few times, and there was no change. T...

  • Newbie
  • A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstall...
  • Maria_B
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution High high usage

I have wifi connected but spotify is still using a ton of my data... Can i fix that???

  • Newbie
  • I have wifi connected but spotify is still using a ton of my data... Can i fix that???
  • Maria_B
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duda con descargas

Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.

  • Newbie
  • Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.
  • Maria_B
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Discover Weekly question

I was wondering if Spotify's Discover Weekly playlist can see what you play with other apps, or if it just takes into account t what you listen to on the Spotify service only. I use Tidal primarily for listening, but I still use Spotify a little. Jus...

  • Music Fan
  • I was wondering if Spotify's Discover Weekly playlist can see what you play with other apps, or if it just takes into account t what you listen to on the Spotify service only. I use Tidal primarily f...
  • bdygert
  • Music Fan
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Local files don't show up on phone anymore

I used to have local files from my laptop and it would play on my phone but I noticed recently that the songs are greyed out but all the songs that spotify has are still there. I've tried following the steps like making sure that my laptop and phone ...

  • Newbie
  • I used to have local files from my laptop and it would play on my phone but I noticed recently that the songs are greyed out but all the songs that spotify has are still there. I've tried follow...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Playlist tab is gone?

I recently remade my spotify account after deciding it would be less hassle than removing Facebook from it. I had copied over my playlists through the desktop version and was pretty happy with how well everything was going. However, upon opening up t...

  • Newbie
  • I recently remade my spotify account after deciding it would be less hassle than removing Facebook from it. I had copied over my playlists through the desktop version and was pretty happy with how we...
  • Joe
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Downloaded music not showing up offline

Opened spotify today to play some music I had downloaded and now none of the albums I have previously downloaded are coming up offline it says I need to go online and when I do the downloaded song symbol is still next to each song on every album. Ple...

  • Newbie
  • Opened spotify today to play some music I had downloaded and now none of the albums I have previously downloaded are coming up offline it says I need to go online and when I do the downloaded song sy...
  • Basketballgaz
  • Newbie
  • 908 Views
  • 1 replies
  • 0 likes
  • 908 Views
  • 1 replies
  • 0 likes

[Android] Spotify doesn't detect my microSD card

Today I bought a new microSD card (SanDisk Ultra 32GB). When I put it into my phone Spotify doesn't detect it. It works correctly, because I can save files on it. I've tried to restart my phone, put back the old one and reinstall the app. What can I ...

  • Newbie
  • Today I bought a new microSD card (SanDisk Ultra 32GB). When I put it into my phone Spotify doesn't detect it. It works correctly, because I can save files on it. I've tried to restart my phone, put ...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Autoplay persists despite being disabled

I have disabled the Autoplay (keep on listening to similar trackes when your music ends) feature as I find this incrediably annoying (especially given Spotify's inability to properly identify "similar" tracks). However, dispite disabling this Autopla...

  • Casual Listener
  • I have disabled the Autoplay (keep on listening to similar trackes when your music ends) feature as I find this incrediably annoying (especially given Spotify's inability to properly identify "simila...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

No puedo reproducir las canciones descargadas

Hola comunidad, tengo cuenta premium y no puedo reproducir las canciones que descargué, aparece la flecha en color verde indicando que fueron descargadas, activo la opción de modo offline y no puedo reproducir ninguna de las canciones.

  • Visitor
  • Hola comunidad, tengo cuenta premium y no puedo reproducir las canciones que descargué, aparece la flecha en color verde indicando que fueron descargadas, activo la opción de modo offline y no puedo ...
  • 522 Views
  • 0 replies
  • 1 likes
  • 522 Views
  • 0 replies
  • 1 likes

Spotify doesn't work properly on my Galaxy S7 Edge

I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been especially bad, I've not been able to use it since abo...

  • Casual Listener
  • I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been esp...
  • 342 Views
  • 0 replies
  • 1 likes
  • 342 Views
  • 0 replies
  • 1 likes

Songs removed from 'saved songs'

I've recently noticed that songs are disappearing from my saved songs without my having removed them. When I go to add them back in they indicate that they're still saved, so I have to remove them and resave them. Is there a way to stop Spotify remov...

  • Newbie
  • I've recently noticed that songs are disappearing from my saved songs without my having removed them. When I go to add them back in they indicate that they're still saved, so I have to remove them an...
  • baseuk
  • Newbie
  • 411 Views
  • 1 replies
  • 1 likes
  • 411 Views
  • 1 replies
  • 1 likes

Wrong play order

When i start track 1050 in my playlist and it ends spotify is not playing 1051 or 1052. Its starting from track 1 everytime.But wgen i play track 500 in the list it plays normally the next one 501.

  • Newbie
  • When i start track 1050 in my playlist and it ends spotify is not playing 1051 or 1052. Its starting from track 1 everytime. But wgen i play track 500 in the list it plays normally the next one 501.
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Albums and Playlists play songs in the wrong order.

I have a Pioneer car stereo with Spotify app, and when connected by bluetooth it plays all albums and playlist songs in the wrong order.I have tried all sorts off settings, and other anroid phones as well, but it is all the same.It plays the songs in...

  • Newbie
  • I have a Pioneer car stereo with Spotify app, and when connected by bluetooth it plays all albums and playlist songs in the wrong order. I have tried all sorts off settings, and other anroid phones ...
  • Joe
  • Community Legend
  • 955 Views
  • 1 replies
  • 0 likes
  • 955 Views
  • 1 replies
  • 0 likes

Denon/Heos. I connected to a friends Wifi and Heos via Spotify and now I cannot erase it.

Has anyone tried to connect, via Wifi at a friends place or someone else, and then you cannot get rid of the "new loudspeakers" in Spotify? This means that even at home I am in danger of starting someone elses speakers, even if I dont want to, and I ...

  • Newbie
  • Has anyone tried to connect, via Wifi at a friends place or someone else, and then you cannot get rid of the "new loudspeakers" in Spotify? This means that even at home I am in danger of starting som...
  • Joe
  • Community Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Trying to reinstall to troubleshoot...

Apparently, I cannot uninstall Spotify because Xperia included it its Music app in 7.0. So now I am stuck with a broken Spotify. : /

  • Newbie
  • Apparently, I cannot uninstall Spotify because Xperia included it its Music app in 7.0.  So now I am stuck with a broken Spotify. : /
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Problema

Mi spotify aunque cambie de cuenta y quite los 3 dispositivos online sigue sin dejarme descargar las playlist y que no se borren cada que se cierra la app, quisiera obtener ayuda para solucionar y poder portar la playlist donde sea sin que este desca...

  • Visitor
  • Mi spotify aunque cambie de cuenta y quite los 3 dispositivos online sigue sin dejarme descargar las playlist y que no se borren cada que se cierra la app, quisiera obtener ayuda para solucionar y po...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Solved!! Will Androids be getting Extreme Quality too?

Now that the iPhones/Ipads have gotten Extreme quality of 320kbs on their mobiles, is this something coming to the Android mobiles as well? I have the 320 on my desktop, but having the increaseed bit rate on my phone would help me justify the 10 bux ...

  • Regular
  • Now that the iPhones/Ipads have gotten Extreme quality of 320kbs on their mobiles, is this something coming to the Android mobiles as well?   I have the 320 on my desktop, but having the incre...
  • Joe
  • Community Legend
  • 3991 Views
  • 26 replies
  • 6 likes
  • 3991 Views
  • 26 replies
  • 6 likes

An activity monitoring device can not communicate by BLE

I use an activity monitoring device and an Omron application which can monitor the measurement value of the device.I have a problem that the Omron application didn't work well while using Spotify application.The details are as follows:1. Install Spot...

  • Newbie
  • I use an activity monitoring device and an Omron application which can monitor the measurement value of the device. I have a problem that the Omron application didn't work well while using Spotify a...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Shuffle Play not working

I've downloaded Spotify on my laptop and it works excellent. I do realize using the free app on an android phone requires using shuffle play. However, I can choose a song to play and pause it, but can't get the shuffle play to work. In fact, I can't ...

  • Regular
  • I've downloaded Spotify on my laptop and it works excellent.  I do realize using the free app on an android phone requires using shuffle play.  However, I can choose a song to play and paus...
  • Fuzzy3516
  • Casual Listener
  • 12965 Views
  • 11 replies
  • 0 likes
  • 12965 Views
  • 11 replies
  • 0 likes