Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6051 Views

0 replies

7 likes

  • 6051 Views
  • 0 replies
  • 7 likes

My downloaded songs are missing

So i updated my Axon 7 yesterday and suddenly to my dismay all my downloaded songs were gone yet it seems they still take up memory storage, what can i do? what happened?

Newbie

So i updated my Axon 7 yesterday and suddenly to my dismay all my downloaded songs were gone yet it seems they still take up memory storage, what can i do? what happened? 

174 Views

0 replies

0 likes

  • 174 Views
  • 0 replies
  • 0 likes

problema para reproducir

buenas noches amigos tengo en lijero problema resulta q en mi celular pues descarge spoty y descarge las canciones q deseaba escuhar cierto sin conexion y cada ves q se apaga la pantalla se para la reproduccion quiero saber pr q si tengo el paquete p...

Visitor

buenas noches amigos tengo en lijero problema resulta q en mi celular pues descarge spoty y descarge las canciones q deseaba escuhar cierto sin conexion y cada ves q se apaga la pantalla se para la r...

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Searching for a song

When I try search for a song after the first or second letter it exits to my phone home screen, any ideas??

Casual Listener

When I try search for a song after the first or second letter it exits to my phone home screen, any ideas??

headey

Roadie

740 Views

4 replies

0 likes

  • 740 Views
  • 4 replies
  • 0 likes

Solved!! Spotify menus don't work

My Spotify on my Samsung Galaxy S7 edge is unable to accomplish anything done through the menu accessed when interacting with a song/playlist/album etc. I have restarted my phone and uninstalled and reinstalled Spotify. I can still listen to music bu...

Newbie

My Spotify on my Samsung Galaxy S7 edge is unable to accomplish anything done through the menu accessed when interacting with a song/playlist/album etc. I have restarted my phone and uninstalled and ...

user-removed

Not applicable

8367 Views

23 replies

6 likes

  • 8367 Views
  • 23 replies
  • 6 likes

4G useage

I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before about the same, month before almost 700mb. Why is spot...

Newbie

I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before abo...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

How do I turn off suggested songs. I don't want it, I don't need it and yes, I have tried it.

My Home tab is full stuff I'm not interested in:Inspired by, discover weekly, suggestions etc. No use at all.My Browse tab is equally if not more useless.Search and library is the only thing I need but I still have to navigate through this sludge to ...

Roadie

My Home tab is full stuff I'm not interested in: Inspired by, discover weekly, suggestions etc. No use at all. My Browse tab is equally if not more useless. Search and library is the only thing I ...

Isylover

Casual Listener

1076 Views

2 replies

3 likes

  • 1076 Views
  • 2 replies
  • 3 likes

Background data usage very high

Hello I am a premium subscriber, using android. I seem to be using a large amount of data, but never use the app unless on wifi (except for music already downloaded). From looking around, it could have been an app issue, so I uninstalled, and cleared...

Newbie

Hello   I am a premium subscriber, using android.   I seem to be using a large amount of data, but never use the app unless on wifi (except for music already downloaded). From looking a...

661 Views

0 replies

1 likes

  • 661 Views
  • 0 replies
  • 1 likes

Superuser Contribution Offline music wont save to sd card

I have had spotify premium for a few years now. I recently bought a 16g sd card to save all my offline music to as my spotify data has taken up almost all my phones memory space. However on saving to sd card in my spotify settings which took a few ho...

Newbie

I have had spotify premium for a few years now. I recently bought a 16g sd card to save all my offline music to as my spotify data has taken up almost all my phones memory space. However on saving to...

Julian

Moderator

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download library again???

I just went on the app on my phone and it said i had it on more than 3 devices so would delete all my downloads!!!! I checked online and says only 2 but should be one as only have it on my phone. Anyone else had this issue As now have to download all...

Casual Listener

I just went on the app on my phone and it said i had it on more than 3 devices so would delete all my downloads!!!! I checked online and says only 2 but should be one as only have it on my phone. Any...

Leonardo

Roadie

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Deleted songs are playing.

I need assistance with my playlist. I must have added an album by Jim Croce accidentally to my playlist. I deleted the songs but the songs are still playing even though they don't show on my playlist.

Casual Listener

I need assistance with my playlist. I must have added an album by Jim Croce accidentally to my playlist. I deleted the songs but the songs are still playing even though they don't show on my playlist.

Jasmine28

Casual Listener

3033 Views

2 replies

1 likes

  • 3033 Views
  • 2 replies
  • 1 likes

Songs available on your phone but not on desktop

Hi, There is a song I really like and I listen to it all the time, but strangely it's not available on the desktop Spotify I use. I've tried playing the song through my phone on the desktop with the option to connect your device but it just shows an ...

Newbie

Hi,   There is a song I really like and I listen to it all the time, but strangely it's not available on the desktop Spotify I use. I've tried playing the song through my phone on the desktop ...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Playlists, up next and save

A number of features not working for me, if I press the "..." When listening to a song, the options come up as normal. However when I select one of the options, nothing happens. So I can't save songs, can't add songs to a playlist or add songs to up ...

Newbie

A number of features not working for me, if I press the "..." When listening to a song, the options come up as normal. However when I select one of the options, nothing happens. So I can't save songs...

Joe

Community Legend

386 Views

2 replies

1 likes

  • 386 Views
  • 2 replies
  • 1 likes

Re: Options Menu Not doing anything

Hi, I have the same problem, but do not have any blue light filter activated, do you happen to have any other solution?

Newbie

Hi, I have the same problem, but do not have any blue light filter activated, do you happen to have any other solution?

Joe

Community Legend

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Options Menu Not doing anything

Hi! I'm trying to add a song to "Up Next". The options button (or three dots) works, but once I'm in that menu whenever I press anything, whether it's to share or add something to "Up Next", nothing happens. I've tried restarting my app, restarting m...

Casual Listener

Hi! I'm trying to add a song to "Up Next". The options button (or three dots) works, but once I'm in that menu whenever I press anything, whether it's to share or add something to "Up Next", nothing ...

desertway

Regular

804 Views

7 replies

0 likes

  • 804 Views
  • 7 replies
  • 0 likes

brennaning and going backwards

I am trying to get an old Samsung smartphone to stream from Spotify to my Brennan B2 hi-fi. There is, I think, a whole essay to be written about this. First, it takes a lot of fiddling to get the phone and the Brennan linked - paired devices need to ...

Casual Listener

I am trying to get an old Samsung smartphone to stream from Spotify to my Brennan B2 hi-fi. There is, I think, a whole essay to be written about this. First, it takes a lot of fiddling to get the pho...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

App não reconhecia as musicas baixadas.

Tinha baixado minhas musicas no smartphone e do o app pediu para que fossem baixadas novamente (porém ainda continuo contabilizando no armazenamento, então estavam lá). Coloquei pra baixar de novo e fui mudar a qualidade da musica e ele não me permit...

Newbie

Tinha baixado minhas musicas no smartphone e do o app pediu para que fossem baixadas novamente (porém ainda continuo contabilizando no armazenamento, então estavam lá). Coloquei pra baixar de novo e ...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

反応がない

プレイリストを追加するとクリックしても反応がないです。どういう事ですか?

Newbie

プレイリストを追加するとクリックしても反応がないです。どういう事ですか?

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

I can´t play musics from my local files (pc) on my phone!!! pls help me!!!

I do the steps on the spotify support but i cant play the music.1: I made a download of a music on my pc.2: I put this music on a playlist in my spotify on my pc.3: I go to my phone and put to download this playlist.But the musics from my pc are blac...

Newbie

I do the steps on the spotify support but i cant play the music. 1: I made a download of a music on my pc. 2: I put this music on a playlist in my spotify on my pc. 3: I go to my phone and put to ...

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

[Android][Subscription] People using lucky patcher to get premium free

I know some people who use lucky patcher to get premium for free. I feel this is unfair to the people who pay for premium. Please solve this.

Casual Listener

I know some people who use lucky patcher to get premium for free. I feel this is unfair to the people who pay for premium. Please solve this.

adam_jordan09

Newbie

26850 Views

10 replies

1 likes

Android
Subscription
  • 26850 Views
  • 10 replies
  • 1 likes

Can't Connect to Chromecast

Hi! I can't connect to Chromecast on Spotify. My chromecast comes up on the device list, but the name is in dark grey and nothing happens when I tap on it. It does the same thing on both my phone (Galaxy S7) and tablet (Galaxy Tab). Does anyone have ...

Newbie

Hi!   I can't connect to Chromecast on Spotify. My chromecast comes up on the device list, but the name is in dark grey and nothing happens when I tap on it. It does the same thing on both my ...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes