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Please see below the most popular frequently asked questions.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Dont want premium

Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen

  • Regular
  • Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen
  • Rick24
  • Regular
  • 651 Views
  • 10 replies
  • 0 likes
  • 651 Views
  • 10 replies
  • 0 likes

Solved!! Android Spotify Performance Issue: Behind the Lyrics

I was having a terrible time with Spotify on my Android/Samsung Galaxy S7 and S8. UI was slow, and songs would randomly stop playing for up to a few minutes and then restart. Media controls wouldn't work and sometimes the entire app would simply free...

  • Casual Listener
  • I was having a terrible time with Spotify on my Android/Samsung Galaxy S7 and S8.  UI was slow, and songs would randomly stop playing for up to a few minutes and then restart.  Media contro...
  • Fernandez4
  • Casual Listener
  • 1110 Views
  • 1 replies
  • 1 likes
  • 1110 Views
  • 1 replies
  • 1 likes

Very slow loading at times.

I feel like I have to watch the progress circle go around and around for a few minutes every time I want to listen. What is happening here?I have a brand new moto z so don't blame the phone!

  • Newbie
  • I feel like I have to watch the progress circle go around and around for a few minutes every time I want to listen. What is happening here? I have a brand new moto z so don't blame the phone!
  • Steampunksum
  • Roadie
  • 2306 Views
  • 3 replies
  • 3 likes
  • Android
  • 2306 Views
  • 3 replies
  • 3 likes

Spotify app is opening very slow on Android

Spotify is opening for about 2-3 seconds on Android. It should be opened immediately and load everything in a background. Just open a search screen immediately after an icon click and then load my songs, radio, popular and so on. It's just unacceptab...

  • Newbie
  • Spotify is opening for about 2-3 seconds on Android. It should be opened immediately and load everything in a background. Just open a search screen immediately after an icon click and then load ...
  • Steampunksum
  • Roadie
  • 1551 Views
  • 3 replies
  • 0 likes
  • 1551 Views
  • 3 replies
  • 0 likes

suiciding process...

Hi all and sorry for the misleading title, im not in suiciding process im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or the music is stopped/paused for some time. (15-20min). As a result,...

  • Casual Listener
  • Hi all and sorry for the misleading title, im not in suiciding process 🙂   im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or&nbsp...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Spotify Locked Screen Player (Android 7.0)

Hello everyone:)My Huawei Honor 8 just updated to Android 7.0. But the locked screen player is not working (at all) like before. I assume this is just a temporary problem with the new update, but if not, what is the matter?

  • Casual Listener
  • Hello everyone:) My Huawei Honor 8 just updated to Android 7.0. But the locked screen player is not working (at all) like before. I assume this is just a temporary problem with the new update, but...
  • Rock-digger
  • Newbie
  • 847 Views
  • 3 replies
  • 3 likes
  • 847 Views
  • 3 replies
  • 3 likes

Bug in network selection !

If spotify has wifi and simultaneously Phone data (internet) , has problems on load anything

  • Newbie
  • If spotify has wifi and simultaneously Phone data (internet) , has problems on load anything
  • 197 Views
  • 0 replies
  • 1 likes
  • 197 Views
  • 0 replies
  • 1 likes

Solved!! Unlisted Hotkeys!

The official support article for the US Spotify hotkeys is out of date, so heres what's missing: Shift+(Left,Right) Skip five seconds back/fwdCtrl+r Toggle Repeat mode (Once, infinitely, off)Ctrl+s Toggle Shuffle on/offCtrl+Shift+a Deselect (Tested o...

  • Regular
  • The official support article for the US Spotify hotkeys is out of date, so heres what's missing:   Shift+(Left,Right)      Skip five seconds back/fwd Ctrl+r &nbs...
  • Joe
  • Community Legend
  • 573 Views
  • 6 replies
  • 2 likes
  • 573 Views
  • 6 replies
  • 2 likes

How many offline tracks ?

Hi. I'd like to know how many offline tracks I get ?

  • Casual Listener
  • Hi. I'd like to know how many offline tracks I get ?
  • Joe
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Music playlist

It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone

  • Newbie
  • It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Help

Freezes or just stops working when I get this adverisment, help!?

  • Newbie
  • Freezes or just stops working when I get this adverisment, help!?
  • Meepingcow
  • Newbie
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

armv6 based device

So I have old htc wildfire s with armv6 procesor and android 4.1.2. Is there version of spotify witch will work on my device?

  • Casual Listener
  • So I have old htc wildfire s with armv6 procesor and android 4.1.2. Is there version of spotify witch will work on my device?
  • Joe
  • Community Legend
  • 952 Views
  • 3 replies
  • 0 likes
  • 952 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Added Recently" sorting function does not work correctly between Desktop and Android

If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recently added" on the the mobile it just ends up somewher...

  • Newbie
  • If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recentl...
  • kardi13
  • Newbie
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Problemas de Descarga/Download problems

¿Porqué cuando descargo mi música en mi SD parece que sí la descarga y empieza a reducir mi espacio de almacenamiento, pero unas horas después de que terminó la descarga, en el App me aparece que ya no tengo la música descargada, pero mi SD tiene men...

  • Newbie
  • ¿Porqué cuando descargo mi música en mi SD parece que sí la descarga y empieza a reducir mi espacio de almacenamiento, pero unas horas después de que terminó la descarga, en el App me aparece que ya ...
  • teucuemperigo
  • Newbie
  • 346 Views
  • 1 replies
  • 1 likes
  • 346 Views
  • 1 replies
  • 1 likes

Very slow loading of playlists

A problem that appears to have been getting worse over release cycles is the inordinate amount of time that Spotify takes to load up my playlists on my mobile phone. Pretty much all my playlists are sync'd to the device anyway so why does Spotify sit...

  • Music Fan
  • A problem that appears to have been getting worse over release cycles is the inordinate amount of time that Spotify takes to load up my playlists on my mobile phone. Pretty much all my playlists are ...
  • Pat_Zambri
  • Newbie
  • 1572 Views
  • 4 replies
  • 4 likes
  • 1572 Views
  • 4 replies
  • 4 likes

Ad wont play

Hi, today I opened my Spotify and as usual it played the bit about 'watch this next ad for 30 minutes of ad free music', and then it went to the ad except the screen is completely black where the ad should be and no matter how many times I press play...

  • Newbie
  • Hi, today I opened my Spotify and as usual it played the bit about 'watch this next ad for 30 minutes of ad free music', and then it went to the ad except the screen is completely black where the ad ...
  • 311 Views
  • 0 replies
  • 2 likes
  • 311 Views
  • 0 replies
  • 2 likes

Kendi kendine kapanıyor

Spotify yaklasik 5 aydır abone olarak kullaniyorum. Daha önce olmayan bisey olmaya başladı. Kendi kendine programı kapatıyor. Müzik açıyorum. Tuş kilitliyorum herhangi bi uygulama acık degil fakat kapatıyo ve üst üste yapıyor.

  • Newbie
  • Spotify yaklasik 5 aydır abone olarak kullaniyorum. Daha önce olmayan bisey olmaya başladı. Kendi kendine programı kapatıyor. Müzik açıyorum. Tuş kilitliyorum herhangi bi uygulama acık degil fakat ka...
  • mercanyuksek
  • Casual Listener
  • 81885 Views
  • 10 replies
  • 46 likes
  • 81885 Views
  • 10 replies
  • 46 likes

Daily Mix Issue

Songs aren't building as i listen to daily mixes OR artist radio stations....i am active as i like or dislike each song...but the radio or daily mix ALWAYS stops abruptly after a set number of songs... how do I fix this?

  • Newbie
  • Songs aren't building as i listen to daily mixes OR artist radio stations....i am active as i like or dislike each song...but the radio or daily mix ALWAYS stops abruptly after a set number of songs....
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Change the Genius Font Size

How do you change the font size and if you can't change it then whats the point of the Genius update when you cant even see half of the sentence.

  • Newbie
  • How do you change the font size and if you can't change it then whats the point of the Genius update when you cant even see half of the sentence.
  • 601 Views
  • 0 replies
  • 1 likes
  • 601 Views
  • 0 replies
  • 1 likes

Solved!! Can't look at artists pages

I'll click on the "go to artist" button and more often than not, I'm unable to view the page. What's weird is that it doesn't happen with every artist, just most of them. I have tried resetting my phone and reinstalling the app, but I'm still running...

  • Newbie
  • I'll click on the "go to artist" button and more often than not, I'm unable to view the page. What's weird is that it doesn't happen with every artist, just most of them. I have tried resetting my ph...
  • Napalmhardcore
  • Casual Listener
  • 12813 Views
  • 5 replies
  • 5 likes
  • 12813 Views
  • 5 replies
  • 5 likes