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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396986 Views

547 replies

35 likes

Account
Free
  • 396986 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8490 Views

0 replies

7 likes

  • 8490 Views
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Solved!! Spotify doesn't connect with 3G

Hello everybody, I have premium and, since yesterday, I can't log in Spotify using my 3G (I'm TIM, in Italy). When I open the app, it seems like it's loading, but, after a while, a message "There is no internet connection" appears, and it stop loadin...

Newbie

Hello everybody,   I have premium and, since yesterday, I can't log in Spotify using my 3G (I'm TIM, in Italy). When I open the app, it seems like it's loading, but, after a while, a message "...

Matwolf

Casual Listener

2690 Views

3 replies

0 likes

  • 2690 Views
  • 3 replies
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No triple press for previous songs?

I just bought an android device after my old iphone died.Now on my Iphone the options for spotify would be as follows, if I pressed my headset button. 1 push: Pause/Play2 pushes: Next song3 pushes previous song/replay on my android device it only wor...

Casual Listener

I just bought an android device after my old iphone died. Now on my Iphone the options for spotify would be as follows, if I pressed my headset button.   1 push: Pause/Play 2 pushes: Next ...

darvaset

Casual Listener

2123 Views

5 replies

4 likes

  • 2123 Views
  • 5 replies
  • 4 likes

Offline Music appears to save to SD card, but doesn't

In the past, I've had lots of trouble getting offline tracks to move/stay on my SD card, but I finally figured it out and haven't been bothered with it for quite some time now. Yesterday, out of the blue, my App Manager started showing that all the O...

Newbie

In the past, I've had lots of trouble getting offline tracks to move/stay on my SD card, but I finally figured it out and haven't been bothered with it for quite some time now. Yesterday, out of the ...

Joe

Community Legend

2872 Views

5 replies

1 likes

Android
offline data
sd card
sd card troubleshooting
SD-card
storage
Storage on sd card
Troubleshooting
  • 2872 Views
  • 5 replies
  • 1 likes

BUG Resuming player when call ends

I'm experiencing this bug on Huawei P10 Lite.- I have Spotify opened but stopped- I make or receive a tel call- When call ends Spotify starts playing also if it was stopped.This is a recent problem after last update, before it everything works proper...

Casual Listener

I'm experiencing this bug on Huawei P10 Lite. - I have Spotify opened but stopped - I make or receive a tel call - When call ends Spotify starts playing also if it was stopped. This is a recent...

Scary-busey

Newbie

800 Views

4 replies

0 likes

  • 800 Views
  • 4 replies
  • 0 likes

Solved!! Android - Rename Device

Hi there, I have just had Spotify connect enabled (great feature) but now am having problems locating the correct device to start playback on. In the connect screen the the Model number is shown not the device name set in the Android > Settings > Abo...

Casual Listener

Hi there, I have just had Spotify connect enabled (great feature) but now am having problems locating the correct device to start playback on.   In the connect screen the the Model number is...

Xenophore

Newbie

39085 Views

13 replies

14 likes

  • 39085 Views
  • 13 replies
  • 14 likes

Saving Music to SD Card

Just to help fellow listener, if you cant find the choose your storage option under setting, do not worry. Just download your favourite songs till u run out of internal storage space (your SD card storage must have more room than your internal), then...

Casual Listener

Just to help fellow listener, if you cant find the choose your storage option under setting, do not worry. Just download your favourite songs till u run out of internal storage space (your SD card st...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

My music isnt loading even when im connect to the internet

Can some one help me out music isn't loading at all. I'm connected to my internet but still the music Skipp's while it's playing and that what I'm not paying for. If I don't receive help soon on this I might as well just go to Pandora. This is pull**...

Casual Listener

Can some one help me out music isn't loading at all. I'm connected to my internet but still the music Skipp's while it's playing and that what I'm not paying for. If I don't receive help soon on this...

mitubishijohn

Casual Listener

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

It is not playing when I off the screen.

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem?(Reeder P10, Android 6.0)

Casual Listener

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem? (Reeder P10, Android 6.0)

Joe

Community Legend

529 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Bluetooth + Equalizer not working

I have Motorola Moto X Play with android lollipop. I can't get any Equalizer app to work properly with Spotify while using my bluetooth headphones. I have tried almost every equlalizer app that are available on Google play store! Most of them do abso...

Casual Listener

I have Motorola Moto X Play with android lollipop.   I can't get any Equalizer app to work properly with Spotify while using my bluetooth headphones. I have tried almost every equlalizer app t...

rixirootm

Music Fan

22115 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!! BUG: Mysterious "Loading..." Playlist on Top of List

Just updated to version 0.5.0.1247.g94a8231b on my VZW Galaxy Nexus and Asus TF300 after using the beta on both devices without issue. Now I am seeing a mysterious "Loading..." playlist on the top of my list. All of my actual playlists load fine and ...

Casual Listener

Just updated to version 0.5.0.1247.g94a8231b on my VZW Galaxy Nexus and Asus TF300 after using the beta on both devices without issue. Now I am seeing a mysterious "Loading..." playlist on ...

Joe

Community Legend

2281 Views

6 replies

0 likes

  • 2281 Views
  • 6 replies
  • 0 likes

Can´t Find SD option to save offline music

Hi, the APP updated yesterday and now i can´t find the option to select where to save the offline music, it automatically saves in the Internal Storage but i want it in the SD Card

Casual Listener

Hi, the APP updated yesterday and now i can´t find the option to select where to save the offline music, it automatically saves in the Internal Storage but i want it in the SD Card

Guigui92130

Newbie

846 Views

4 replies

0 likes

sd card
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  • 4 replies
  • 0 likes

Superuser Contribution Luluherrera

Me pasa algo con mi spotify cuando lo estoy escuchando y cuabdo se acaba ña cancion no continuan las siguientes, antes nunca me pasaba y ahora es muy frecuente

Casual Listener

Me pasa algo con mi spotify cuando lo estoy escuchando y cuabdo se acaba ña cancion no continuan las siguientes, antes nunca me pasaba y ahora es muy frecuente

user-removed

Not applicable

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Axon 7 issue with spotify

Hello,I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app is closed, could someone please help with this.

Newbie

Hello, I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app i...

user-removed

Not applicable

743 Views

1 replies

0 likes

  • 743 Views
  • 1 replies
  • 0 likes

Battery drain on phone when listening on laptop application

So this is a bit odd. When I'm listening to music on my laptop, the player links to my mobile (so I can only listen on one device at a time, which I understand) but in the process it's completely obliterating my mobile battery life while the phone is...

Newbie

So this is a bit odd.   When I'm listening to music on my laptop, the player links to my mobile (so I can only listen on one device at a time, which I understand) but in the process it's compl...

1022 Views

0 replies

6 likes

  • 1022 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution Mixtape

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone?Thx

Casual Listener

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone? Thx

user-removed

Not applicable

645 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Stuck on an Ad

My playlist won't play, because a KFC ad won't let it. I'm stuck on this ad and can't listen to music anymore.

Newbie

My playlist won't play, because a KFC ad won't let it. I'm stuck on this ad and can't listen to music anymore.

user-removed

Not applicable

433 Views

1 replies

1 likes

  • 433 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is extremely laggy on Huawei P8 Lite

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't stop, as if the whole system freezes. It takes aroun...

Regular

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't s...

user-removed

Not applicable

1212 Views

1 replies

0 likes

  • 1212 Views
  • 1 replies
  • 0 likes

"Shuffle Play" only on Premium?

I recently upgraded to spotify premium. On my PC when I go to an album or playlist, the big green button at the top says 'play' and will play through the album or playlist from top to bottom. On my phone, android, at the top of the album or playlist ...

Newbie

I recently upgraded to spotify premium. On my PC when I go to an album or playlist, the big green button at the top says 'play' and will play through the album or playlist from top to bottom. On my p...

user-removed

Not applicable

819 Views

1 replies

0 likes

  • 819 Views
  • 1 replies
  • 0 likes

Musicas que não tocam

Criei uma playlist com diversas musicas de diversos albuns e cliquei em baixar pois não uso a internet para ouvir no trabalho, e acontece que quando começa a tocar a primeira musica ele funciona perfeitamente, quando ele passa para a seguinte ele toc...

Newbie

Criei uma playlist com diversas musicas de diversos albuns e cliquei em baixar pois não uso a internet para ouvir no trabalho, e acontece que quando começa a tocar a primeira musica ele funciona perf...

2238 Views

0 replies

0 likes

  • 2238 Views
  • 0 replies
  • 0 likes