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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375585 Views

541 replies

34 likes

Account
Free
  • 375585 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
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My music isnt loading even when im connect to the internet

Can some one help me out music isn't loading at all. I'm connected to my internet but still the music Skipp's while it's playing and that what I'm not paying for. If I don't receive help soon on this I might as well just go to Pandora. This is pull**...

Casual Listener

Can some one help me out music isn't loading at all. I'm connected to my internet but still the music Skipp's while it's playing and that what I'm not paying for. If I don't receive help soon on this...

mitubishijohn

Casual Listener

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

It is not playing when I off the screen.

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem?(Reeder P10, Android 6.0)

Casual Listener

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem? (Reeder P10, Android 6.0)

Joe

Community Legend

519 Views

3 replies

0 likes

  • 519 Views
  • 3 replies
  • 0 likes

Bluetooth + Equalizer not working

I have Motorola Moto X Play with android lollipop. I can't get any Equalizer app to work properly with Spotify while using my bluetooth headphones. I have tried almost every equlalizer app that are available on Google play store! Most of them do abso...

Casual Listener

I have Motorola Moto X Play with android lollipop.   I can't get any Equalizer app to work properly with Spotify while using my bluetooth headphones. I have tried almost every equlalizer app t...

rixirootm

Music Fan

21931 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!! BUG: Mysterious "Loading..." Playlist on Top of List

Just updated to version 0.5.0.1247.g94a8231b on my VZW Galaxy Nexus and Asus TF300 after using the beta on both devices without issue. Now I am seeing a mysterious "Loading..." playlist on the top of my list. All of my actual playlists load fine and ...

Casual Listener

Just updated to version 0.5.0.1247.g94a8231b on my VZW Galaxy Nexus and Asus TF300 after using the beta on both devices without issue. Now I am seeing a mysterious "Loading..." playlist on ...

Joe

Community Legend

2227 Views

6 replies

0 likes

  • 2227 Views
  • 6 replies
  • 0 likes

Can´t Find SD option to save offline music

Hi, the APP updated yesterday and now i can´t find the option to select where to save the offline music, it automatically saves in the Internal Storage but i want it in the SD Card

Casual Listener

Hi, the APP updated yesterday and now i can´t find the option to select where to save the offline music, it automatically saves in the Internal Storage but i want it in the SD Card

Guigui92130

Newbie

802 Views

4 replies

0 likes

sd card
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  • 4 replies
  • 0 likes

Superuser Contribution Luluherrera

Me pasa algo con mi spotify cuando lo estoy escuchando y cuabdo se acaba ña cancion no continuan las siguientes, antes nunca me pasaba y ahora es muy frecuente

Casual Listener

Me pasa algo con mi spotify cuando lo estoy escuchando y cuabdo se acaba ña cancion no continuan las siguientes, antes nunca me pasaba y ahora es muy frecuente

user-removed

Not applicable

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Axon 7 issue with spotify

Hello,I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app is closed, could someone please help with this.

Newbie

Hello, I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app i...

user-removed

Not applicable

730 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Battery drain on phone when listening on laptop application

So this is a bit odd. When I'm listening to music on my laptop, the player links to my mobile (so I can only listen on one device at a time, which I understand) but in the process it's completely obliterating my mobile battery life while the phone is...

Newbie

So this is a bit odd.   When I'm listening to music on my laptop, the player links to my mobile (so I can only listen on one device at a time, which I understand) but in the process it's compl...

978 Views

0 replies

6 likes

  • 978 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution Mixtape

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone?Thx

Casual Listener

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone? Thx

user-removed

Not applicable

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck on an Ad

My playlist won't play, because a KFC ad won't let it. I'm stuck on this ad and can't listen to music anymore.

Newbie

My playlist won't play, because a KFC ad won't let it. I'm stuck on this ad and can't listen to music anymore.

user-removed

Not applicable

409 Views

1 replies

1 likes

  • 409 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is extremely laggy on Huawei P8 Lite

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't stop, as if the whole system freezes. It takes aroun...

Regular

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't s...

user-removed

Not applicable

1185 Views

1 replies

0 likes

  • 1185 Views
  • 1 replies
  • 0 likes

"Shuffle Play" only on Premium?

I recently upgraded to spotify premium. On my PC when I go to an album or playlist, the big green button at the top says 'play' and will play through the album or playlist from top to bottom. On my phone, android, at the top of the album or playlist ...

Newbie

I recently upgraded to spotify premium. On my PC when I go to an album or playlist, the big green button at the top says 'play' and will play through the album or playlist from top to bottom. On my p...

user-removed

Not applicable

791 Views

1 replies

0 likes

  • 791 Views
  • 1 replies
  • 0 likes

Musicas que não tocam

Criei uma playlist com diversas musicas de diversos albuns e cliquei em baixar pois não uso a internet para ouvir no trabalho, e acontece que quando começa a tocar a primeira musica ele funciona perfeitamente, quando ele passa para a seguinte ele toc...

Newbie

Criei uma playlist com diversas musicas de diversos albuns e cliquei em baixar pois não uso a internet para ouvir no trabalho, e acontece que quando começa a tocar a primeira musica ele funciona perf...

2228 Views

0 replies

0 likes

  • 2228 Views
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Superuser Contribution accidentally eliminated a song

Hi, as the title says, I accidentally deleted a song from a playlist and I don't remember the title nor the artist, is there a way to recover it? I was on android and I can't figure out if there is a way to see the chronology, help!

Newbie

Hi, as the title says, I accidentally deleted a song from a playlist and I don't remember the title nor the artist, is there a way to recover it? I was on android and I can't figure out if there is a...

user-removed

Not applicable

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
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still offline

In my S5 despite my 4G connection is working, Spotify says I'm offline and it runs only with wifi

Casual Listener

In my S5 despite my 4G connection is working, Spotify says I'm offline and it runs only with wifi

Sonnopesante

Newbie

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution All downloaded songs erased and signoff automatically

It's two times now, I open the app and my account is signed off plus all my downloaded songs are erased. Also it doesn't read my SD card, which is not an SD problem since I can access this memory from other files or doc explorer. How do I solve this ...

Newbie

It's two times now, I open the app and my account is signed off plus all my downloaded songs are erased. Also it doesn't read my SD card, which is not an SD problem since I can access this memory fro...

user-removed

Not applicable

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loud burst of sound on first play each day

Each day when I start the first song (usually in the bus with my headset) there is a really loud burst of sound for about 0.3 seconds and then the song starts.I'm on a galaxy s8 with security patch from may 1st.Spotify version 8.4.4.810Samsung equali...

Newbie

Each day when I start the first song (usually in the bus with my headset) there is a really loud burst of sound for about 0.3 seconds and then the song starts. I'm on a galaxy s8 with security pat...

user-removed

Not applicable

904 Views

1 replies

0 likes

bug
loud
Sound burst
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  • 1 replies
  • 0 likes

Can´t Change saving Files on SD-Card

Hi there, I have a massive Problem saving my Offline Playlists on my SD Card (Phone Galaxy S7). It Used to work until yesterday. Somehow My Spotify stopped working. From now on i can´t change the place to save the music to my SD-Card. Normaly there i...

Regular

Hi there,   I have a massive Problem saving my Offline Playlists on my SD Card (Phone Galaxy S7). It Used to work until yesterday. Somehow My Spotify stopped working. From now on i can´t chang...

Joe

Community Legend

576 Views

3 replies

0 likes

  • 576 Views
  • 3 replies
  • 0 likes

Superuser Contribution samsung s6 edge con denon avr s710w

ayuda.. de repente mi teléfono ya no reconoció mi aparato denon avr s710w al momento de querer reproducir música en spotify, antes si podía... no lo veo en dispositivos disponibles y ambos están bajo la misma red.. que puede ser?

Newbie

ayuda.. de repente mi teléfono ya no reconoció mi aparato denon avr s710w al momento de querer reproducir música en spotify, antes si podía... no lo veo en dispositivos disponibles y ambos están bajo...

user-removed

Not applicable

1088 Views

1 replies

0 likes

  • 1088 Views
  • 1 replies
  • 0 likes