Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210940 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561449 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463233 Views
575 replies
39 likes
After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the slider, the song skips to that duration but the slider...
After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the sli...
1246 Views
0 replies
4 likes
Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not. I've been having a rather peculiar glitch where my songs, at completely random intervals, will stop playing. HOWEVER, S...
Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not. I've been having a rather peculiar glitch where my so...
626 Views
0 replies
0 likes
I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music pause automatically (I don't push the pause button...
I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music...
588 Views
0 replies
0 likes
I already paid for my Premium account on 06/09/2017And so far has not made my release from the Premium, I would like to be helped. Thank tou.
I already paid for my Premium account on 06/09/2017 And so far has not made my release from the Premium, I would like to be helped. Thank tou.
Community Legend
374 Views
1 replies
0 likes
I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size
I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size
Moderator
424 Views
1 replies
0 likes
I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the correct account. I looked into restoring playlist ...
I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the...
Moderator
387 Views
1 replies
0 likes
How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...
How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...
424 Views
0 replies
0 likes
I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly and on my new account my lyrics feature is enabled yet not...
I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly &...
Moderator
804 Views
1 replies
0 likes
I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App Store. When clicked the circle goes round and I get a...
I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App St...
Community Legend
427 Views
1 replies
0 likes
I am a new user, just started today.The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a able to sort them automatically in alphabetical order...
I am a new user, just started today. The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a ...
Newbie
1013 Views
2 replies
0 likes
Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?
Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?
Newbie
43126 Views
35 replies
12 likes
Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular aparece conectado, es un tema de la aplicación?Alguien...
Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular apa...
Casual Listener
972 Views
2 replies
0 likes
Hello, - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have decreased in this device. I have already tested the same song...
Hello, - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have d...
Newbie
2853 Views
4 replies
1 likes
Hey there, I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly.Do I really have to manually turn off the download slider, and then turn it on ...
Hey there, I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly. Do I really ...
Community Legend
1102 Views
3 replies
0 likes
Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost when setting the app to use the SD card again. The s...
Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost w...
Community Legend
2080 Views
1 replies
6 likes
so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.
so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.
Community Legend
1400 Views
1 replies
0 likes
I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any other music app on my S7 sends all the info to my head ...
I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any othe...
Casual Listener
2287 Views
9 replies
0 likes
I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch back the online mode there are no problems but again...
I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch b...
Moderator
399 Views
1 replies
0 likes
Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in shuffle mode. Any way to fix this thanks.
Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in s...
Moderator
391 Views
1 replies
0 likes
Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone.Here's a video of me opening and closing the cover, while playing music first with Google play(everything OK)...
Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone. Here's a video of me opening and closing the cover, whil...
Newbie
6375 Views
12 replies
6 likes
