Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
SHUFFLE is entirely broken or I've found the limits of how it works.I have set up a playlist of 2900 songs that I love playing. BUT I dont to listen to them in the order I added them. I want to listen to them all in a random order, and it never to re...
SHUFFLE is entirely broken or I've found the limits of how it works. I have set up a playlist of 2900 songs that I love playing. BUT I dont to listen to them in the order I added them. I want to lis...
Community Legend
2476 Views
1 replies
4 likes
I have a premium Spotify acciunt. I have an LGK8 Android 6.0 Software Version AS37512a SCR Version AS37512a_Cspire Mobil Network eHRPOPLEASE HELP!!! Thanks
I have a premium Spotify acciunt. I have an LGK8 Android 6.0 Software Version AS37512a SCR Version AS37512a_Cspire Mobil Network eHRPO PLEASE HELP!!! Thanks
Spotify Star
3514 Views
5 replies
0 likes
Cant select any option on each music menu,
Cant select any option on each music menu,
Casual Listener
397 Views
2 replies
0 likes
Merhaba. Premium aile üyeliğim var ama spotify kendiliğinden kapanıyor. En fazla 15-20 dk en az 1 dk sürüyor bu aralik. Uygulamayı kullanamıyorum. Hiçbir uyarı vs vermiyor ve yok oluyor birden.
Merhaba. Premium aile üyeliğim var ama spotify kendiliğinden kapanıyor. En fazla 15-20 dk en az 1 dk sürüyor bu aralik. Uygulamayı kullanamıyorum. Hiçbir uyarı vs vermiyor ve yok oluyor birden.
557 Views
0 replies
0 likes
I cant find the option to delete a playlist on the newest version.Is that even possible to delete a playlist on android??
I cant find the option to delete a playlist on the newest version. Is that even possible to delete a playlist on android??
Newbie
4275 Views
3 replies
0 likes
I don't even own a PS4. How can disconnect devices? It won't let me. Also, is the only way to avoid this, to go completely offline, bluetooth turned off and wifi off? Thanks!
I don't even own a PS4. How can disconnect devices? It won't let me. Also, is the only way to avoid this, to go completely offline, bluetooth turned off and wifi off? Thanks!
Roadie
1437 Views
3 replies
0 likes
While playing a song, it seems to randomly go from my computer to me music player, without any interaction.
While playing a song, it seems to randomly go from my computer to me music player, without any interaction.
Community Legend
2937 Views
8 replies
6 likes
Hello. I was using the equalizer for a sound improvement and while I chose the bass version it had always this little half a second lag in the beginning of the song when the equalizer wasn't on and then it boomed up. Annoying little feature that come...
Hello. I was using the equalizer for a sound improvement and while I chose the bass version it had always this little half a second lag in the beginning of the song when the equalizer wasn't on and t...
Not applicable
723 Views
1 replies
0 likes
My Android device (Moto G3) randomly unmounts the SD card - which I can live with since I just have to re-mount it.The problem is that Spotify gets all crazy: it auto-selects internal storage as download location and doesn't change back even when the...
My Android device (Moto G3) randomly unmounts the SD card - which I can live with since I just have to re-mount it. The problem is that Spotify gets all crazy: it auto-selects internal storage as ...
Casual Listener
840 Views
6 replies
1 likes
Hi! How do I download the app? I'm Swedish and have a Swedish premium account but I'm currently in Thailand. Thanks!
Hi! How do I download the app? I'm Swedish and have a Swedish premium account but I'm currently in Thailand. Thanks!
Regular
711 Views
7 replies
0 likes
Hey Guys,I hope someone can help. Expecially from spotify staff.First, Im using Spotify for almost 2 years and im pretty happy. It does not load sometimes and seems not to have any internet connection, but I am pretty sure you guys working on it.But ...
Hey Guys, I hope someone can help. Expecially from spotify staff. First, Im using Spotify for almost 2 years and im pretty happy. It does not load sometimes and seems not to have a...
Regular
1003 Views
7 replies
0 likes
Hi,I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature or bug ? Thank you Ondřej
Hi, I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature 😕 or bug 🙂 ? Thank you Ondřej
255 Views
0 replies
0 likes
I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music again. Trouble is I can't figure out how to do this and...
I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music agai...
552 Views
0 replies
0 likes
I added local music over my desktop computer and downloaded it over my handy (Spotify beeing open on both systems). Everything fine. But now, when I try to play it (On my phone) it just skips the song, no error message, not grayed-out. Tried re-addin...
I added local music over my desktop computer and downloaded it over my handy (Spotify beeing open on both systems). Everything fine. But now, when I try to play it (On my phone) it just skips the son...
249 Views
0 replies
0 likes
Sometimes I have this information, that I need to watch a short ad, so I can listen 30 minutes without ads. Ad it worked fine, until this week, when the H&M ad was replaced with not working ghost in the shell ad. The film does not start. After short ...
Sometimes I have this information, that I need to watch a short ad, so I can listen 30 minutes without ads. Ad it worked fine, until this week, when the H&M ad was replaced with not working ghost...
Community Legend
319 Views
1 replies
0 likes
I have no idea what's wrong, I have all push notifications enabled and for the past half a year I haven't received a single one.Email notifications seem to not be working for me as well... I occasionally receive update news but not playlist updates a...
I have no idea what's wrong, I have all push notifications enabled and for the past half a year I haven't received a single one. Email notifications seem to not be working for me as well... I occa...
Casual Listener
375 Views
1 replies
1 likes
HeySo I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesnt play the file.Is there anyway to fix this? and if s...
Hey So I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesn...
Community Legend
252 Views
1 replies
0 likes
The new menus that you see when clicking the three little dots to go to the album page, go to artist page, add to playlist etc are way worse than they were before. Before it was a nice little compact box where you could see everything, now you have t...
The new menus that you see when clicking the three little dots to go to the album page, go to artist page, add to playlist etc are way worse than they were before. Before it was a nice little compact...
Casual Listener
694 Views
5 replies
1 likes
How can you play Spotify in Google on android?
How can you play Spotify in Google on android?
Community Legend
1375 Views
1 replies
0 likes
Certain songs do not show album art (only a grey box with a disc in the middle) and once they are done playing do not advance to the next song. The only way I have found to fix this is by completely reinstalling the application. The problem is that e...
Certain songs do not show album art (only a grey box with a disc in the middle) and once they are done playing do not advance to the next song. The only way I have found to fix this is by compl...
276 Views
0 replies
0 likes
