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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6474 Views

0 replies

7 likes

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Rewind function is disable

Hi,I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature or bug ? Thank you Ondřej

Newbie

Hi, I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature 😕 or bug 🙂 ? Thank you Ondřej

245 Views

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Hearing loss

I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music again. Trouble is I can't figure out how to do this and...

Newbie

I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music agai...

543 Views

0 replies

0 likes

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Won't play my downloaded local musuc

I added local music over my desktop computer and downloaded it over my handy (Spotify beeing open on both systems). Everything fine. But now, when I try to play it (On my phone) it just skips the song, no error message, not grayed-out. Tried re-addin...

Newbie

I added local music over my desktop computer and downloaded it over my handy (Spotify beeing open on both systems). Everything fine. But now, when I try to play it (On my phone) it just skips the son...

237 Views

0 replies

0 likes

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30 min without ads does not work

Sometimes I have this information, that I need to watch a short ad, so I can listen 30 minutes without ads. Ad it worked fine, until this week, when the H&M ad was replaced with not working ghost in the shell ad. The film does not start. After short ...

Newbie

Sometimes I have this information, that I need to watch a short ad, so I can listen 30 minutes without ads. Ad it worked fine, until this week, when the H&M ad was replaced with not working ghost...

MartinStoichkov

Community Legend

304 Views

1 replies

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Push notifications not working (also email ones partially)

I have no idea what's wrong, I have all push notifications enabled and for the past half a year I haven't received a single one.Email notifications seem to not be working for me as well... I occasionally receive update news but not playlist updates a...

Casual Listener

I have no idea what's wrong, I have all push notifications enabled and for the past half a year I haven't received a single one. Email notifications seem to not be working for me as well... I occa...

D1vide

Casual Listener

360 Views

1 replies

1 likes

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Syncing Local Files From my PC to my Phone

HeySo I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesnt play the file.Is there anyway to fix this? and if s...

Newbie

Hey So I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesn...

Joe

Community Legend

240 Views

1 replies

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Does anyone like the new menus?

The new menus that you see when clicking the three little dots to go to the album page, go to artist page, add to playlist etc are way worse than they were before. Before it was a nice little compact box where you could see everything, now you have t...

Casual Listener

The new menus that you see when clicking the three little dots to go to the album page, go to artist page, add to playlist etc are way worse than they were before. Before it was a nice little compact...

fckoffdsaadsda

Casual Listener

670 Views

5 replies

1 likes

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Certain songs do not contain album art and do not go to the next song when finished

Certain songs do not show album art (only a grey box with a disc in the middle) and once they are done playing do not advance to the next song. The only way I have found to fix this is by completely reinstalling the application. The problem is that e...

Newbie

Certain songs do not show album art (only a grey box with a disc in the middle) and once they are done playing do not advance to the next song.  The only way I have found to fix this is by compl...

261 Views

0 replies

0 likes

bug
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Song menu not work

Hi to everyone! Im a premium member and i have a problem with my song menu.When i try to save or add a song into a playlist the menu go away and not work and the screen return to the album cover. Anyone can help me! Thanks for the reading! Rockon!

Casual Listener

Hi to everyone! Im a premium member and i have a problem with my song menu.When i try to save or add a song into a playlist the menu go away and not work and the screen return to the album cover. Any...

Jacob

Community Legend

904 Views

1 replies

2 likes

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Spotify Menu not working

I think Spotify recently (ie in the last 3 days, at least for me) has changed the menu interface, meaning the menu you see when you press the 3 dots next to a song.Since the change has occurred, I'm having issues using the menu: it shows up, but it d...

Casual Listener

I think Spotify recently (ie in the last 3 days, at least for me) has changed the menu interface, meaning the menu you see when you press the 3 dots next to a song. Since the change has occurred, ...

Skrishna

Casual Listener

2121 Views

2 replies

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I am Premium user and yet only Shuffle is available

Hello,I am a Premium user and yet only Shuffle play is available through Android app. Shouldn't normal play be available for Premium as well?Thanks

Regular

Hello, I am a Premium user and yet only Shuffle play is available through Android app. Shouldn't normal play be available for Premium as well? Thanks

Reidkyle1

Newbie

341 Views

2 replies

0 likes

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Trouble Saving Songs

Hey I don't know if this on here somewhere else or not. I am having an issue on Spotify where I can no longer save songs or add them to playlists with the pop up menu. I tried reinstalling just in case but it didn't fix the issue. Thank you for your ...

Newbie

Hey I don't know if this on here somewhere else or not. I am having an issue on Spotify where I can no longer save songs or add them to playlists with the pop up menu. I tried reinstalling just in ca...

Joe

Community Legend

278 Views

1 replies

0 likes

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app update has bugs: menu won't work

My Spotify app (for Android) recently automatically updated but the menu buttons don't work (as in the 3 vertical dots button). When you tap it the options such as "go to artist" "add up to next" "remove song" etc show but when you touch any of them ...

Newbie

My Spotify app (for Android) recently automatically updated but the menu buttons don't work (as in the 3 vertical dots button). When you tap it the options such as "go to artist" "add up to next" "re...

mkygod

Music Fan

3293 Views

11 replies

5 likes

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Solved!! Volume is going down all the time when playing, only Spotify. Anyone know how to fix it?

I don't what is happening, the app is turning down the volume all the time when it is playing Spotify, it happens only with Spotify. How can I fix it?

Regular

I don't what is happening, the app is turning down the volume all the time when it is playing Spotify, it happens only with Spotify. How can I fix it?

Robert_W

Community Legend

2656 Views

6 replies

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galaxy s3 i9300 e SD card 64gb

Boa tarde pessoal, estou com seguinte problema: tenho um galaxy s3 i9300 que uso só pra tocar as musicas no meu carro (via bluetooth), uso ele offline e sempre baixei as musicas na memoria interna do celular e sempre funcionou perfeitamente. Recentem...

Newbie

Boa tarde pessoal, estou com seguinte problema:   tenho um galaxy s3 i9300 que uso só pra tocar as musicas no meu carro (via bluetooth), uso ele offline e sempre baixei as musicas na memoria i...

252 Views

0 replies

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Unable to play specific songs

Up until yesterday I was able to play any song I wanted on my tablet device. Did something change to their agreements or terms or did I accidentally do something to my account? Please help if possible. I have an Asus tablet.

Newbie

Up until yesterday  I was able to play any song I wanted on my tablet device. Did something change to their agreements or terms or did I accidentally do something to my account?    P...

osornios

Spotify Star

393 Views

1 replies

0 likes

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Chromecast doesn't show up when I get on wifi

Use case:I am coming home. My phone connects to my home wifi. Chromecast isn't showing up in devices.This used to work. Now I have to kill the app in Android, restart it and only then will it show my devices correctly.It baffles me how the app actual...

Music Fan

Use case: I am coming home. My phone connects to my home wifi. Chromecast isn't showing up in devices. This used to work.   Now I have to kill the app in Android, restart it and only the...

369 Views

0 replies

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Selected music does not play, only unrelated suggestions

I have been frustrated many times recently when shuffle playing a range of different playlists and albums, I have not been permitted to listen to any of the actual songs I chose but instead a stream of totally unrelated songs from different genres al...

Newbie

I have been frustrated many times recently when shuffle playing a range of different playlists and albums, I have not been permitted to listen to any of the actual songs I chose but instead a stream ...

327 Views

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Customization Options

Using the android app, there should be more customization options such as changing the platform color, and changing your display photo. I also would like to see an availability in seeing the individual playlist followers. It would also be nice to hav...

Music Fan

Using the android app, there should be more customization options such as changing the platform color, and changing your display photo. I also would like to see an availability in seeing the ind...

itu_

Community Legend

553 Views

1 replies

0 likes

Android
Other
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