Problem in offline mode

Vectamis · 2017-06-10

I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch back the online mode there are no problems but again when I switch the offline mode on the songs that I have downloaded seems like they are not downloaded. I have 32gb sd card and 32gb memory in my phone.

Maria_B · 2017-06-14

Hey @Vectamis!

Welcome to the Spotify Community.

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps.

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let us know how you get on.

Maria_BModerator

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