Android app deleting downloads each time

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Android app deleting downloads each time

Casual Listener

Hi all,

 

Since a few days, my android app insists on deleting my downloads. I have checked my spotify account from the web and I have not offline devices.

 

I download a playlist or an album on my android app and when I stop to listening to music and start spotify a few hours later I haven't any song downloaded. Obviously, I'm spotify premium user.

 

I have Android 6.0.1 and spotify 8.4.4.810 armV7

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Solution!

Re: Android app deleting downloads each time

Casual Listener

Hi all,

 

After contact with technical support, it appears like it's working again. It was a problem with the cache app. There the steps they told me to follow:

 

1. Restart the offline devices from these link: https://www.spotify.com/account/offline-devices/

2. Reinstall Spotify app following these steps: http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

 

After that, You must synchronize your offline playlists again, but it looks like now the downloads keep on.

I Hope it helps!

View solution in original post

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Re: Android app deleting downloads each time

Gig Goer

Hi @Tairosonloa,

 

I'm sorry that you faced such a situation. Could you please also mention the device name and model, so it would be easier to reproduce the problem if needed?

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Re: Android app deleting downloads each time

Casual Listener

Hi @wartist

 

My device model is bq aquaris M5.5, with kernel 3.10.49 and compilation number 2.4.0_20170403-1155

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Re: Android app deleting downloads each time

Casual Listener

I have the same on my Fiio X5 3gen ??

 

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Re: Android app deleting downloads each time

Casual Listener
I have the same problem. My device is a Sony z5 compact
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Re: Android app deleting downloads each time

Casual Listener
My player is a FiiO X5 3gen.
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Re: Android app deleting downloads each time

Casual Listener
I have the same problem but with my honor 8!!!
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Re: Android app deleting downloads each time

Casual Listener
I found out that when your system gets power off Spotify should go to off line. But that does not work. So before my player went to power off I manually set Spotify to off line. This morning my downloads were there. So try, maybe this is a solution.
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Re: Android app deleting downloads each time

Casual Listener

My player is a FiiO X5 3 GEN and I stil have that problem !! 

Highlighted
Solution!

Re: Android app deleting downloads each time

Casual Listener

Hi all,

 

After contact with technical support, it appears like it's working again. It was a problem with the cache app. There the steps they told me to follow:

 

1. Restart the offline devices from these link: https://www.spotify.com/account/offline-devices/

2. Reinstall Spotify app following these steps: http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

 

After that, You must synchronize your offline playlists again, but it looks like now the downloads keep on.

I Hope it helps!

View solution in original post

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