Since a few days, my android app insists on deleting my downloads. I have checked my spotify account from the web and I have not offline devices.
I download a playlist or an album on my android app and when I stop to listening to music and start spotify a few hours later I haven't any song downloaded. Obviously, I'm spotify premium user.
I have Android 6.0.1 and spotify 22.214.171.1240 armV7
Solved! Go to Solution.
After contact with technical support, it appears like it's working again. It was a problem with the cache app. There the steps they told me to follow:
1. Restart the offline devices from these link: https://www.spotify.com/account/offline-devices/
2. Reinstall Spotify app following these steps: http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify
After that, You must synchronize your offline playlists again, but it looks like now the downloads keep on.
I Hope it helps!