Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Wanna break from the ads? Haha! You actually thought you'd get one!

Wanna break from the ads? Haha! You actually thought you'd get one!

The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to the ad that followed immediately after the video. Ironic. ๐Ÿ™„
Reply
2 Replies

Hey @tricksygypsy, welcome to the Spotify Community!

 

Thanks for reporting. Our best folks are aware of this and currently looking into it. 

 

In the meantime, could you let us know which device, operating system, and version of Spotify you're using? Also, can you remember what the ad was for? We'll make sure to pass this info on to our tech team.

 

Also, we'll post any updates on this issue here.

 

Keep us posted and have a great one.

;; and spotify yet hasn't fixed this. False advertising.

Suggested posts