[WearOS] Offline music not playing

[koobek]

Hi, 

I'm having issues with offline playback on Spotify and a Galaxy Watch 4. If I download some songs and I'm connected through Bluetooth to my phone it works fine, but once I'm disconnected from my phone the songs won't start. It worked fine just a couple of weeks ago. Reinstalling the app didn't work. 

Plan

Premium

Country

Poland

Device

Galaxy Watch 4

Operating System

(WearOS 4)

My Question or Issue

[koobek]

Hey folks,

The troubleshooting options for such issues are limited but there are some suggestions we can try!
The goal here is to sync everything online and then proceed with going offline.

Tip: Always wear the watch on your wrist during a sync. Some watches detect when the watch is worn or not and if it's not worn it might shut down the Bluetooth or the Internet connection.

Here are some steps to try; make sure you test the app behavior offline after each one:

1. Open the Wear OS/Galaxy Wearable app on the phone to retrigger the connection.
2. If this doesn't help, reset the connection by disabling the connectivity both on the phone and the watch. Then turn them on again.
3. Restart the watch.

Let us know if anything has fixed the issue for you!
We'll be on the lookout for new responses 🙂

[Notsofastmatey]

Same issue here. Galaxy watch 6 with latest Spotify and Wear OS. OnePlus Nord 5g on latest version of Android.

[Elena]

Hi folks,

Can you try following the steps in the original post here and let us know if they make any difference?

Hope it helps.

Take care

[Mehmetcim]

Hi, We can't try these steps because Samsung Galaxy Wear S3 is Tizen not WearOS, We have a problem about WearOS not Tizen.

Steps

1-I already downloaded with my Wi-Fi

2-I want use Spotify offline, so when I try to use offline I can't find any Wi-Fi

3-There isn't any stream on Wi-Fi option on WearOS

4-I already downloaded my songs

I hope it helps! Spotify has received a few updates, I didn't tried is this issue is solved I'll try. 

[Mehmetcim]

Hi again, I guess they solved the issue with updates. I don't see any problems for 16 hours

I'll update if I'll see any problem

[rljt]

Same problem, had it with Pixel Watch 2 and now Pixel Watch 3 running Wear OS 5.0. I start a run (tracking with the Wear OS Fitbit app in case it's relevant) with a podcast playing using Spotify 8.9.75.560, then it inevitably stops playing within minutes. Sadly it makes Spotify unusable for running,

[cfrob]

Having the same issue. Samsung Galaxy Watch 6 Classic. Wear OS 4. Can download stuff to my watch, but painfully slowly. Can then play things from my watch connected to my ear buds, but again, painfully slowly. When I finally get it working, the app randomly crashes, especially if anything interrupts it like my watch telling me my running pace every so often. Whatever is playing will stop playing, and the app will become unresponsive for around 5 minutes, sometimes longer. Force closing and reopening the app does not help whatsoever, because then I have to deal with the lagginess of starting up the app, finding my downloaded things, AND actually getting them to play again. It's a nightmare, and I'm spending more time fiddling with my watch than I am running. I pretty much feel like I should just get an armband for my phone when I run because the whole offline watch play function is a JOKE. Really undermines why I bought this watch and why I subscribe to Spotify. You guys shouldn't need a video, just get a dang Wear OS watch and try to play something offline for yourself, and see how much fun YOU have.

[z3karlos]

It's a nightmare, and I'm spending more time fiddling with my watch than I am running. I pretty much feel like I should just get an armband for my phone when I run because the whole offline watch play function is a JOKE. Really undermines why I bought this watch and why I subscribe to Spotify

 __ It perfectly summarizes my experience. So I've already switched Spotify to Pocketcast to listen to podcasts. ____