Why pay 17,50$ for something which doesn't work anyway?

[Zeuthen]

Hey, i have long to school, so i would to try the spotify premium, the first 2 weeks, i got blank window, and now i can play music, but... no sound? and my sound is on, and i have tried to:

1. Clear data
2. Clear Cache
3. Uninstall
4. Turn off my phone
5. Pull out the battery
6. Put the battery in after 10 seconds
7. Turn on my phone
8. Go to google play and install Spotify
9. And NOTHING really happend, only that i lost ALL my downloaded music, so i have to download it again, but its useless to do, when i just quit spotify, since it doesn't work.

[Joe]

Hi, could you please provide the information requested in the template in this post. Thanks 🙂

[Zeuthen]

What are the steps you took to get to the error/issue?:

I downloaded the spotify app, then i downloaded my playlists, and i can click on the play button and it plays, but no sound is coming out, and it makes sound when i turn on the sound on my phone.

What I expected to happen:

Of course i expected that it should play the music? o.O  

Did you restart your device when troubleshooting in section B?:

section B ?

Did you read the connection troubleshooting tips?:

No, i dont need that at all, i just need to make my phone play music from spotify  

Your device:

Samsung Galaxy Nexus I9250

Device’s Operating System:

4.2.1 Android  

What type of account do you have?:

Premium, Of course?

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device:

12 GB

Is your device rooted?:

No

Are you using a custom ROM, if so which one, exactly?:

No

Did you set your external SD card as storage location?:

No

Did you manually install an older version before installing the latest version from the Play Store?:

Yes

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?:

Yes

My mobile Spotify version:

0.6.4.46

My desktop Spotify version (if applicable):

0.9.1.53.g876fa9df

My mobile provider and country:

Telmore, Denmark

My username:

Michael Læntver

Do you have a Spotify (non-Facebook) login?:

I.e. can you log in on the site without using your Facebook details

Yes?

Are you logging in with Facebook or with your Spotify login details?:

Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?:

I can post a screenshot, but it can't really show that the music doesn't play?