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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1110 Views
  • 0 replies
  • 4 likes

New update make spotify bad with Bluetooth

Today i got the newest spotify update, and it works Great. Or i thought so until i connected with my Bluetooth headset or Bluetooth speaker. Thw music stops after three seconds every time. Pleas fix this fast.

  • Music Fan
  • Today i got the newest spotify update, and it works Great. Or i thought so until i connected with my Bluetooth headset or Bluetooth speaker. Thw music stops after three seconds every time. Pleas ...
  • Joe
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Playlist Shows 8 titles, but only 7 are listed

Hi, I tried to find the same problem in this forum, but I didn't find any similar post. Sorry if I misslooked. My issue is the following : When I go on Playlist, I have my 2 Playlists showing with the first containing 8 titles and the second 9. But, ...

  • Newbie
  • Hi,   I tried to find the same problem in this forum, but I didn't find any similar post. Sorry if I misslooked.   My issue is the following : When I go on Playlist, I have my 2 Pla...
  • Joe
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

How to install Spotify on my device if i'm out of my origin country ?

Hi, I have a big issue with Spotify for android..... i'm paying for the premium service, i'm living in Switzerland but i'm in Canada for holidays, I had to reinstall my device and now, i'm not able to get spotify from the store because i'm not in the...

  • Newbie
  • Hi,    I have a big issue with Spotify for android..... i'm paying for the premium service, i'm living in Switzerland but i'm in Canada for holidays,   I had to reinstall my de...
  • Joe
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

premium trial problems with zip code

When I tried To Get The Trial on My Phone, It Said My Zip Code Was Invalid. It Is MY Correct ZIp Code.

  • Casual Listener
  • When I tried To Get The Trial on My Phone, It Said My Zip Code Was Invalid. It Is MY Correct ZIp Code.
  • meahtenoha
  • Spotify
  • 761 Views
  • 5 replies
  • 0 likes
  • 761 Views
  • 5 replies
  • 0 likes

HTC ONE Spotify downloaded playlists problem!!

I need some help. On the Spotify application on HTC ONE there is a small problem. I downloaded 1 playlist to my phone, but when i enter the list in offline mode, there is no songs. Is it some settings that is wrong or what ? Please help!

  • Newbie
  • I need some help. On the Spotify application on HTC ONE there is a small problem. I downloaded 1 playlist to my phone, but when i enter the list in offline mode, there is no songs.  Is it som...
  • Joe
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Cannot log in

i am trying to login using facebook on my ohone but every time the page comes up saying there is an error connection for the page i have tried reinstalling and logging in with my username but the comes up as incorrect no idea what to do

  • Casual Listener
  • i am trying to login using facebook on my ohone but every time the page comes up saying there is an error connection for the page i have tried reinstalling and logging in with my username but the com...
  • Caleb_dale
  • Casual Listener
  • 548 Views
  • 4 replies
  • 0 likes
  • 548 Views
  • 4 replies
  • 0 likes

Solved!! Sony Xperia Z Widgets

Hi I understand the spotify android version is suppoused to have home screen and lock screen widgets, however I do not seem to be able to see them, or an option to activate them. I am new to android since coming off an Iphone 4, can anyone help me ge...

  • Casual Listener
  • Hi I understand the spotify android version is suppoused to have home screen and lock screen widgets, however I do not seem to be able to see them, or an option to activate them. I am new to android ...
  • Shaun1810
  • Casual Listener
  • 3306 Views
  • 4 replies
  • 0 likes
  • 3306 Views
  • 4 replies
  • 0 likes

blank screen - can't play music - Samsung Galaxy Mini.... wtf ???

For some reason (perhaps due to an update) Spotify no longer works on my phone... I am paying for the premium service (9.99 per month) and I can only play it on my computer when I am at home. Part of the reason why I love spotify is because I can use...

  • Newbie
  •   For some reason (perhaps due to an update) Spotify no longer works on my phone... I am paying for the premium service (9.99 per month) and I can only play it on my computer when I am at home...
  • Taylor
  • Community Legend
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Local files will not sync to Galaxy S3, even though Spotify says they are synced

Hi all, My problem is that spotify doesn't sync my local files with my Galaxy S3. Files hosted by spotify sync perfectly. The weird thing is that it syncs some files but skips others. My playlist will have the green arrow next to it but more than hal...

  • Casual Listener
  • Hi all,   My problem is that spotify doesn't sync my local files with my Galaxy S3. Files hosted by spotify sync perfectly. The weird thing is that it syncs some files but skips others. My p...
  • Censmogar
  • Casual Listener
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

radio not working and spotify app cannot login

I'm having the same problem now. I have been using spotify premium on my HTC one xl for the last 3 weeks. It's been great but happened yesterday whatever radio station I got into the music plays, but it gives no sound. So I tried logging out and logg...

  • Casual Listener
  • I'm having the same problem now. I have been using spotify premium on my HTC one xl for the last 3 weeks. It's been great but happened yesterday whatever radio station I got into the music plays, b...
  • Peter__
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Can't Manually Upload Music and Playlists

I've been having a problem manually uploading a playlist from my computer to my android phone. I keep clicking Manually Sync then go to click the Playlist I want to upload and it automatically tries to Sync All Music. The only thing it lets me Manual...

  • Casual Listener
  • I've been having a problem manually uploading a playlist from my computer to my android phone.    I keep clicking Manually Sync then go to click the Playlist I want to upload and it aut...
  • Joe
  • Community Legend
  • 4289 Views
  • 26 replies
  • 4 likes
  • 4289 Views
  • 26 replies
  • 4 likes

Many small bugs annoying me

I have an HTC One X (AT&T version) running Android 4.1.1 and there's a bunch of small things that are annoying me. I am so close to moving over to another service because of the lack of care for Android. iOS has none of the bugs that I'm about to lis...

  • Newbie
  • I have an HTC One X (AT&T version) running Android 4.1.1 and there's a bunch of small things that are annoying me. I am so close to moving over to another service because of the lack of care for ...
  • Joe
  • Community Legend
  • 396 Views
  • 1 replies
  • 1 likes
  • 396 Views
  • 1 replies
  • 1 likes

Solved!! Playlist stuck on "Loading..."

I recently imported my iTunes playlists to Spotify for my Samsung Galaxy S4. Two of the playlists work, I am assuming because they only have 5-8 songs in them. However, my third playlists has about 300 songs in it and it doesn't seem to load. This wa...

  • Music Fan
  • I recently imported my iTunes playlists to Spotify for my Samsung Galaxy S4. Two of the playlists work, I am assuming because they only have 5-8 songs in them. However, my third playlists has about 3...
  • Joe
  • Community Legend
  • 1002 Views
  • 4 replies
  • 0 likes
  • 1002 Views
  • 4 replies
  • 0 likes

songs not available

My daughter and I both have spotify on our phones. Howand are premium members. I have songs I can get that she doesn't have access to and vice versa. Why is this?

  • Casual Listener
  • My daughter and I both have spotify on our phones. Howand are premium members. I have songs I can get that she doesn't have access to and vice versa. Why is this?
  • Liam
  • Community Legend
  • 411 Views
  • 4 replies
  • 0 likes
  • 411 Views
  • 4 replies
  • 0 likes

premium to download local files?

Suddenly I can't download my local files to my HTC! Do I need premium for that all of a sudden? I've managed just fine up until now with spotify free :S

  • Regular
  • Suddenly I can't download my local files to my HTC! Do I need premium for that all of a sudden? I've managed just fine up until now with spotify free :S
  • Bokumetsu
  • Regular
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Solved!! Bug in Android - In profile page twice starred playlist?

I see bug in profile page in Android Spotify. My starred playlist is twice there. Fix it!

Valokuva-0001 (2).jpg
  • Visitor
  • I see bug in profile page in Android Spotify.   My starred playlist is twice there.     Fix it!
  • user-removed
  • Not applicable
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Question about Spotify Premium Device Count

So I was thinking about going Premium now that you have the radio thing and I seem to use it all the time. I just wanted to know how devices were counted. Right now I use 2 laptops, a desktop, a phone, and two tablets. Are the "devices" only counting...

  • Newbie
  • So I was thinking about going Premium now that you have the radio thing and I seem to use it all the time.  I just wanted to know how devices were counted.   Right now I use 2 laptops, ...
  • Taylor
  • Community Legend
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes

Solved!! Can't pass the login

Hello, i just got spotify premium and downloaded the android app. But i cant't login If i press insert my logindata and press login, the button says "loggin in" for a second and then switch back to "Login" without any error message. No matter what da...

  • Casual Listener
  • Hello, i just got spotify premium and downloaded the android app. But i cant't login If i press insert my logindata and press login, the button says "loggin in" for a second and then switch back t...
  • TheTechnoMan
  • Casual Listener
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Audio cuts out after each song on radio

I've been having this problem for a LONG time. After each song while listening to the radio the audio cuts out. I have to pause and hit play again before the audio returns. I've replaced my phone 3 times. Samsung Note 2. The problem has occured on ea...

  • Casual Listener
  • I've been having this problem for a LONG time. After each song while listening to the radio the audio cuts out.  I have to pause and hit play again before the audio returns.    I've ...
  • Joe
  • Community Legend
  • 1613 Views
  • 5 replies
  • 0 likes
  • 1613 Views
  • 5 replies
  • 0 likes

Solved!! Samsung Galaxy S3

Hi someone please help me because I am tearing my hair out and I am paying a tenner a month as well as having a 64gb memory card. All I want to do is to synch my files onto my memory card and I have read around on the forums but I do not get the SD c...

  • Newbie
  • Hi someone please help me because I am tearing my hair out and I am paying a tenner a month as well as having a 64gb memory card.   All I want to do is to synch my files onto my memory card ...
  • Peter__
  • Community Legend
  • 25302 Views
  • 21 replies
  • 1 likes
  • 25302 Views
  • 21 replies
  • 1 likes