Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 852080 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 852080 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17663 Views
  • 3 replies
  • 0 likes
  • 17663 Views
  • 3 replies
  • 0 likes

interruptions on Galaxy3

I have interruptions on playing music in Spotify. It has nothing to do with broadband width, since it appears also on local mp3s. If I'm playing the mp3 in Winamp I have no such interruptions though. Does anybody have the same problem?Can anyone help...

  • Newbie
  • I have interruptions on playing music in Spotify. It has nothing to do with broadband width,  since it appears also on local mp3s. If I'm playing the mp3 in Winamp I have no such interruptions t...
  • 827 Views
  • 0 replies
  • 0 likes
  • 827 Views
  • 0 replies
  • 0 likes

Unpredictable crashes on Gingerbread

So I'm running Spotify on my Android (HTC Sensation running stock Gingerbread 2.3.4, not rommed) and it often crashes for no particular reason, sometimes midway through songs sometimes after them.. I find this tends to happen when I'm streaming music...

  • Regular
  • So I'm running Spotify on my Android (HTC Sensation running stock Gingerbread 2.3.4, not rommed) and it often crashes for no particular reason, sometimes midway through songs sometimes after them.. &...
  • dexstar11
  • Regular
  • 1733 Views
  • 5 replies
  • 0 likes
  • 1733 Views
  • 5 replies
  • 0 likes

Connecting with droidx through bluetooth in car

I can use the pandora app and stream the music through bluetooth in my car. Can this be done with the spotify app for android?

  • Newbie
  • I can use the pandora app and stream the music through bluetooth in my car. Can this be done with the spotify app for android?
  • 1019 Views
  • 0 replies
  • 0 likes
  • 1019 Views
  • 0 replies
  • 0 likes

A week on the road with Spotify - aggrevation :(

Oh Spotify, why do you hate your customers so much? Before I left on my trip, I made sure I synced all the playlists I loved, for offline playback. I have a Samsung Galaxy Nexus and Motorola Xoom, so both devices that Spotify claims are unsupported, ...

  • Casual Listener
  • Oh Spotify, why do you hate your customers so much?   Before I left on my trip, I made sure I synced all the playlists I loved, for offline playback. I have a Samsung Galaxy Nexus and Motorola...
  • Jaimie
  • Newbie
  • 1133 Views
  • 2 replies
  • 4 likes
  • 1133 Views
  • 2 replies
  • 4 likes

Offline Sync: With Samsung Galaxy S2

I've been trying sync local tracks from my Mac to my Droid but I cannot even get my phone to show in the spotify app when syncing over the local Wi-Fi network. I currently live on campus at college and I've had the same problems when living back home...

  • Newbie
  • I've been trying sync local tracks from  my Mac to my  Droid but  I cannot even get my phone to show in the spotify app when syncing over the local Wi-Fi network.    I curr...
  • 1178 Views
  • 0 replies
  • 0 likes
  • 1178 Views
  • 0 replies
  • 0 likes

can't control spotify with bluetooth when another music app is installed

Just switched from iphone to android (samsung galaxy sII skyrocket) and this is by far the most annoying thing i've come across. when i synch my phone to my car via bluetooth something prevents the controls, both dash and steering wheel, from working...

  • Newbie
  • Just switched from iphone to android (samsung galaxy sII skyrocket) and this is by far the most annoying thing i've come across.  when i synch my phone to my car via bluetooth something prevents...
  • 3007 Views
  • 0 replies
  • 2 likes
  • 3007 Views
  • 0 replies
  • 2 likes

schijf vol

HOi, Als ik probeer offline te synchroniseren krijg ik op mijn HTC Wildfire de pop up dat 'de schijf bijna vol is en dat ik enkele afspeellijsten moet deselecteren'. Ik ben echter nog maar net met spotify begonnen en dit werd bij het eerste album al ...

  • Newbie
  • HOi,   Als ik probeer offline te synchroniseren krijg ik op mijn HTC Wildfire de pop up dat 'de schijf bijna vol is en dat ik enkele afspeellijsten moet deselecteren'. Ik ben echter nog maar n...
  • 1610 Views
  • 0 replies
  • 1 likes
  • 1610 Views
  • 0 replies
  • 1 likes

Bada Samsung system

Hey Boys and Girls , I´ve got a samsung mobile with bada system and now i don't know how i can use spotify on my mobile cause it don´t exist a app for bada system mobils ...My question is now if i can have spotify on my mobile on a other way ...?! If...

  • Casual Listener
  • Hey  Boys and Girls ,   I´ve got a samsung mobile with bada system and now i don't know how i can use spotify on my mobile cause it don´t exist a app for bada system mobils ...My question...
  • 967 Views
  • 0 replies
  • 0 likes
  • 967 Views
  • 0 replies
  • 0 likes

HTC Desire Offline Syncing

I've managed to connect my HTC Desire S through internet-pass through on my computer (due to being unable to access WiFi at university) but I can't work out how to enable my Spotify to sync my playlists through this connection. Anyone know how?

  • Casual Listener
  • I've managed to connect my HTC Desire S through internet-pass through on my computer (due to being unable to access WiFi at university) but I can't work out how to enable my Spotify to sync my playli...
  • 934 Views
  • 0 replies
  • 0 likes
  • 934 Views
  • 0 replies
  • 0 likes

Is spotify ignoring all android ppl?

Last update on spotify whas 4 mouth ago, check android market comments, its like 1000 that complain, no response from spotify at all, the app is crashing and isnt working for alot of ppl. Yes i tried all the reinstall things and so u told me to do, s...

  • Casual Listener
  • Last update on spotify whas 4 mouth ago, check android market comments, its like 1000 that complain, no response from spotify at all, the app is crashing and isnt working for alot of ppl. Yes i tried...
  • d06
  • Regular
  • 1138 Views
  • 1 replies
  • 2 likes
  • 1138 Views
  • 1 replies
  • 2 likes

Problems

I can't get music to play on my android phone, My daughter has had no problems with hers and has been trying to help me. She thinks it has something to do with how I have things set up on the conmputer. Please someone help me or please how do I delet...

  • Newbie
  • I can't get music to play on my android phone, My daughter has had no problems with hers and has been trying to help me. She thinks it has something to do with how I have things set up on the conmput...
  • licenced
  • Community Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • 986 Views
  • 1 replies
  • 0 likes

Droid 2 issues

anyone have the issue where when its playing it will randomly pause or stop and/or sometimes the default music player for the phone will start playiing randomly??? Why is this?

  • Newbie
  • anyone have the issue where when its playing it will randomly pause or stop and/or sometimes the default music player for the phone will start playiing randomly???   Why is this?
  • 844 Views
  • 0 replies
  • 1 likes
  • 844 Views
  • 0 replies
  • 1 likes

Offline playlist help needed

Hi there, I hope that someone might be able to help me.On my Sony Ericsson Xperia Mini Pro, I use Spotify (premium). I have a few offline playlists, and one of those is my favorites list, but whenever I play my favorites (with repeat and shuffle, and...

  • Casual Listener
  • Hi there,   I hope that someone might be able to help me. On my Sony Ericsson Xperia Mini Pro, I use Spotify (premium). I have a few offline playlists, and one of those is my favorites list, ...
  • 861 Views
  • 0 replies
  • 0 likes
  • 861 Views
  • 0 replies
  • 0 likes

How to delete from phone

How do I delete from phone, or even just cancel the premium upgrade? Somehow it upgraded (it went through ten different things telling me to do this and that) so I probably missed the part where I upgraded. I don't have 10 dollars a month to blow on ...

  • Newbie
  • How do I delete from phone, or even just cancel the premium upgrade? Somehow it upgraded (it went through ten different things telling me to do this and that) so I probably missed the part where I up...
  • licenced
  • Community Legend
  • 2037 Views
  • 1 replies
  • 0 likes
  • 2037 Views
  • 1 replies
  • 0 likes

Spotify Playlists are blank on my HTC desire??????!

Hello, I've been using spotify on my HTC desire for almost 2 years with no problems, today, however, when I opened spotify it propmted me to log in (it usually doesn't) and when I logged in all of my playlists are gone!I've logged out and back in, I'...

  • Newbie
  • Hello,   I've been using spotify on my HTC desire for almost 2 years with no problems, today, however, when I opened spotify it propmted me to log in (it usually doesn't) and when I logged in ...
  • David
  • Spotify Legend
  • 1212 Views
  • 1 replies
  • 0 likes
  • 1212 Views
  • 1 replies
  • 0 likes

Changed phone, and I can't log in to my account from my new phone.

My phone got stolen a few weeks ago, and today I finally got a new one. I installed the Spotify app straight away but I can't even open it up. I can use it from my computer without any problem, but it's not even possible to open up the app from my ph...

  • Newbie
  • My phone got stolen a few weeks ago, and today I finally got a new one. I installed the Spotify app straight away but I can't even open it up. I can use it from my computer without any problem, but i...
  • 839 Views
  • 0 replies
  • 0 likes
  • 839 Views
  • 0 replies
  • 0 likes

Android app ceeps crashing

Hello I've been using spotify on mobile for a wile. But resently the app found out that it would crash every singel time i go online. and i mean everytme! wich means that the app aint working at all! cause i have to go inline every time i start the a...

  • Casual Listener
  • Hello   I've been using spotify on mobile for a wile. But resently the app found out that it would crash every singel time i go online. and i mean everytme! wich means that the app aint workin...
  • DroidKnows
  • Casual Listener
  • 2528 Views
  • 3 replies
  • 0 likes
  • 2528 Views
  • 3 replies
  • 0 likes

Can I move my local files?

I want to have Spotify store offline music on my phone's (Galaxy SII) SD card. If I use this method https://www.spotify.com/us/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-card/, can I copy that file over first, so I don't ...

  • Casual Listener
  • I want to have Spotify store offline music on my phone's (Galaxy SII) SD card. If I use this method https://www.spotify.com/us/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-...
  • Brainfish
  • Gig Goer
  • 3111 Views
  • 3 replies
  • 1 likes
  • 3111 Views
  • 3 replies
  • 1 likes

not letting me sync all play lists?

How come it wont sync all my songs. Its saying i dont have enough room. Why doesnt it say on this site that it only holds so much music??? If im wrong and iv done something wrong help would be nice, and greatly appreciated!!! I was only able to DL on...

  • Newbie
  • How come it wont sync all my songs. Its saying i dont have enough room. Why doesnt it say on this site that it only holds so much music??? If im wrong and iv done something wrong help would be nice, ...
  • David
  • Spotify Legend
  • 960 Views
  • 1 replies
  • 0 likes
  • 960 Views
  • 1 replies
  • 0 likes

HTC Incredible - Spotify logs out

Hi, I have a problem with that the app logs out fairly quickly when it doesn't play music (it seems to be somewhat random, between as little as 10 minutes to 1-2hours). It's fairly annoying as when you plug in your headset you can't just press the pl...

  • Newbie
  • Hi,   I have a problem with that the app logs out fairly quickly when it doesn't play music (it seems to be somewhat random, between as little as 10 minutes to 1-2hours).   It's fairly ...
  • 838 Views
  • 0 replies
  • 0 likes
  • 838 Views
  • 0 replies
  • 0 likes