Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41779 Views
  • 65 replies
  • 25 likes
  • 41779 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877681 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877681 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26292 Views
  • 4 replies
  • 0 likes
  • 26292 Views
  • 4 replies
  • 0 likes

Personnal Music Syncronisation

Hello ! (Sorry for my english :p) I try to syncronise my own music from my computer on spotify on my Galaxy S3 but I not sucess! Wi-fi doesn't detect my phone ... I tried to restart spotify on my phone and on my computer but in vain ... I can listen ...

  • Newbie
  • Hello ! (Sorry for my english :p)   I try to syncronise my own music from my computer on spotify on my Galaxy S3 but I not sucess! Wi-fi doesn't detect my phone ... I tried to restart spot...
  • Taylor
  • Community Legend
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Homescreen widget invisible on my S4

I just switched to a Samsung Galaxy S4, and when I try to add the home screen widget for Spotify, it's invisible. Has anybody experienced this, or have I just done something stupid?

  • Newbie
  • I just switched to a Samsung Galaxy S4, and when I try to add the home screen widget for Spotify, it's invisible. Has anybody experienced this, or have I just done something stupid? 
  • 674 Views
  • 0 replies
  • 0 likes
  • 674 Views
  • 0 replies
  • 0 likes

Problem with spotify app.

I can't open spotify app.

  • Music Fan
  • I can't open spotify app.
  • jacob_tullis
  • Music Fan
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Android app crashes while i scroll through playlist

Hey,So whenever I scroll through the songs in a playlist the app crashes. Also it doesn't save my login info and i have to relogin each time. I've tried reinstalling the all but it didn't change. I don't know if this is important but it seems to have...

  • Newbie
  • Hey, So whenever I scroll through the songs in a playlist the app crashes. Also it doesn't save my login info and i have to relogin each time. I've tried reinstalling the all but it didn't change....
  • Joe
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Spotify premium deletes downloaded playlists

Hi - ever since I have updated the app on my S1, Spotify keeps deleting downloaded playlists. The playlists may stay for a day, or until I restart either my phone or the app, but then will disappear. I have even tried deleting all cached files and re...

  • Casual Listener
  • Hi - ever since I have updated the app on my S1, Spotify keeps deleting downloaded playlists. The playlists may stay for a day, or until I restart either my phone or the app, but then will disappear....
  • Peter__
  • Community Legend
  • 707 Views
  • 7 replies
  • 2 likes
  • 707 Views
  • 7 replies
  • 2 likes

Local mp3s synced from desktop will not work on android mobile

I've been a spotify premium customer for ~2 years, but this problem has only recently begun. I'm quite a bit irritated since it's a recent occurence. I'm extremely busy and it's more than a little annoying to have to waste time attempting to figure o...

  • Casual Listener
  • I've been a spotify premium customer for ~2 years, but this problem has only recently begun. I'm quite a bit irritated since it's a recent occurence. I'm extremely busy and it's more than a little an...
  • WarpCow
  • Casual Listener
  • 684 Views
  • 6 replies
  • 1 likes
  • 684 Views
  • 6 replies
  • 1 likes

galaxy ace and tablet

Hi started having a problem logging in. Each time I go onto my spotify app, it asks me to log in via facebook. I do this and once logged in it goes to my play list for seconds then goes back to log in page. Whats the problem? Cheers bairdy

  • Visitor
  • Hi started having a problem logging in. Each time I go onto my spotify app, it asks me to log in via facebook. I do this  and once logged in it goes to my play list for seconds then goes back to...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Downloaded Playlists

Hi. when i started spotify on my phone today i noticed that all of my downloadedd playlists were missing. i wanna know why! now i have to download them all over again! i need my downloaded playlists because where i live i have really crapy reception.

  • Casual Listener
  • Hi. when i started spotify on my phone today i noticed that all of my downloadedd playlists were missing.  i wanna know why! now i have to download them all over again! i need my downloaded pl...
  • yellow160
  • Gig Goer
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Solved!! Songs not playing

After disappointment playing local files on my desktop, I tried the Android app. Got Premium, started the app, hit play - and nothing. Playlists are shown, Spotify brings up the media window with song title etc. but no music. Relogged, still no music...

  • Regular
  • After disappointment playing local files on my desktop, I tried the Android app. Got Premium, started the app, hit play - and nothing.   Playlists are shown, Spotify brings up the media window...
  • pndrev
  • Regular
  • 1416 Views
  • 7 replies
  • 0 likes
  • 1416 Views
  • 7 replies
  • 0 likes

Playing multiple playlists at once.

So... today I was out cutting grass and I was switching from one playlist to another, and I thought it was switching back to the previous playlist, but it turns out that both playlists were playing at the same time.I don't know how I got that to happ...

  • Newbie
  • So... today I was out cutting grass and I was switching from one playlist to another, and I thought it was switching back to the previous playlist, but it turns out that both playlists were playing a...
  • Liam
  • Community Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

How to change playlist order and where is shuffle play?

I have a premium account. Neither online nor on my androir phone can I change the order of a playlist or use shuffle play. Those options do not appear. How come?

  • Casual Listener
  • I have a premium account. Neither online nor on my androir phone can I change the order of a playlist or use shuffle play. Those options do not appear. How come?
  • Mindyfromork
  • Casual Listener
  • 980 Views
  • 5 replies
  • 0 likes
  • 980 Views
  • 5 replies
  • 0 likes

Playlist loading

Anyone having the playlistloading, nowadays?

  • Casual Listener
  • Anyone having the playlistloading, nowadays?
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

no premium

I brought Spotify premium today and at the spotify Website i have premium and on my smartphone is a notification, that i don't have premium -.-

  • Newbie
  • I brought Spotify premium today and at the spotify Website i have premium and on my smartphone is a notification, that i don't have premium -.-
  • user-removed
  • Not applicable
  • 627 Views
  • 9 replies
  • 0 likes
  • 627 Views
  • 9 replies
  • 0 likes

My account does not recognise PREMIUM

I think it is because I have made a duplicate account through Facebook. Any advise???

  • Newbie
  • I think it is because I have made a duplicate account through Facebook. Any advise???
  • Peter__
  • Community Legend
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Limit to songs downloaded onto Android tablet, confused

I read this on a Solutions page- "You can have up to 3,333 tracks from the Spotify streaming catalogue synced for offline use, on each of up to 3 computers/devices at any time." But on my Android tablet it says it can't download anymore, there's abou...

  • Regular
  • I read this on a Solutions page- "You can have up to 3,333 tracks from the Spotify streaming catalogue synced for offline use, on each of up to 3 computers/devices at any time." But on my Androi...
  • chelsea8787
  • Regular
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

Different number of Songs on Android vs OSX

On my Android phone (HTC One X) it states that I have 443 songs in my playlist. However on the desktop it states that I have 348 songs. The desktop is correct (as there were some duplicates I removed) ... how do I get them to match up? Thanks

  • Regular
  • On my Android phone (HTC One X) it states that I have 443 songs in my playlist. However on the desktop it states that I have 348 songs.   The desktop is correct (as there were some duplicate...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Titles appear as loading

Hey guys,a few titels in my starred playlist appeared as loading the whole time. I could play them but neither titels nor artist or cover were shown.Figured out, I added a song with a "ß" ("german" sharp s) in the title, which transfered to a black s...

  • Newbie
  • Hey guys, a few titels in my starred playlist appeared as loading the whole time. I could play them but neither titels nor artist or cover were shown. Figured out, I added a song with a "ß" ...
  • 217 Views
  • 0 replies
  • 1 likes
  • 217 Views
  • 0 replies
  • 1 likes

premium update

Just updated my Spotify to premium and have receipt of payment. When trying to download I am being asked to update AGAIN to premium. Have deleted and re installed app but having same problem. Using Samsung Galaxy S4.

  • Casual Listener
  • Just updated my Spotify to premium and have receipt of payment. When trying to download I am being asked to update AGAIN to premium. Have deleted and re installed app but having same problem. Using S...
  • Peter__
  • Community Legend
  • 599 Views
  • 7 replies
  • 0 likes
  • 599 Views
  • 7 replies
  • 0 likes

Removing phone from offline devices

I will be getting a new phone tomorrow and would like to know if there is an easy way to disconnect my old phone from spotify and add my new phone to my offline devices. I know that only 3 offline devices are allowed per account. I have spotify premi...

  • Casual Listener
  • I will be getting a new phone tomorrow and would like to know if there is an easy way to disconnect my old phone from spotify and add my new phone to my offline devices.   I know that only 3 off...
  • klmuell2
  • Casual Listener
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Playlist download is stuck at 33%

Playing the first "grayed out" track seems to get the downloader unstuck. This issue has been vexing me for some time! -Ethan

  • Regular
  • Playing the first "grayed out" track seems to get the downloader unstuck.  This issue has been vexing me for some time!   -Ethan
  • 450 Views
  • 0 replies
  • 0 likes
  • 450 Views
  • 0 replies
  • 0 likes