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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Lots of problems

OK, I've had Spotify for a couple of months now and I pay for it. I use it both on my computer and on my Samsung phone. On my phone, if I download the music, a short time later spotify crashes and I need to reinstall it. I have more than enough memor...

Casual Listener

OK, I've had Spotify for a couple of months now and I pay for it.  I use it both on my computer and on my Samsung phone.   On my phone, if I download the music, a short time later spotify c...

Liam

Community Legend

317 Views

1 replies

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Songs won't play straight through in order...

Hi, I'll listening to Spotify on my Galaxy Note II. I search for an artist, tap an album from the list of albums, then tap the first track to play. But, it doesn't play the tracks in the same order on the album - it jumps to some seemingly random nex...

Newbie

Hi,   I'll listening to Spotify on my Galaxy Note II.   I search for an artist, tap an album from the list of albums, then tap the first track to play.   But, it doesn't pl...

723 Views

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android app login difficulty

Hi there, I'll just cut and paste what I put on Facebook rather than type it all out again! Here it is - GEEKS AND NERDS HEED MY CALL!! Trying to find the answer for what I need in the Spotify community forum is like trying to read the Koran upside d...

Visitor

Hi there, I'll just cut and paste what I put on Facebook rather than type it all out again! Here it is - GEEKS AND NERDS HEED MY CALL!! Trying to find the answer for what I need in the Spotify com...

Peter__

Community Legend

313 Views

1 replies

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SD Card Corruption V 0.5.12.52

Since the update I installed a week or two ago (and most recent one with language updates) I've had a problem with SD card corruption when rebooting or powering off my phone if I didn't stop Spotify first. I am using a Galaxy S3 and I was stoked to s...

Casual Listener

Since the update I installed a week or two ago (and most recent one with language updates) I've had a problem with SD card corruption when rebooting or powering off my phone if I didn't stop Spotify ...

zmip

Newbie

760 Views

1 replies

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HOW TO?

How do I change my spotify 2 day trial to a free version?

Newbie

How do I change my spotify 2 day trial to a free version?

Joe

Community Legend

274 Views

1 replies

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Caching radio stations on your mobile device

When I signed up I thought it said this was possible? I can't figure out how.

Newbie

When I signed up I thought it said this was possible? I can't figure out how.

Peter__

Community Legend

668 Views

1 replies

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Buffer Next [X] Songs

I listen to Spotify via my Android whlie driving. Having turned on the crossfade option, I expected a nice, seamless stream of music. Instead, there's dead silence for 10-15 seconds between tracks, while it buffers. Please add an option to "Buffer ne...

Newbie

I listen to Spotify via my Android whlie driving.  Having turned on the crossfade option, I expected a nice, seamless stream of music.  Instead, there's dead silence for 10-15 seconds betwe...

Liam

Community Legend

444 Views

2 replies

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Stpotify stops streaming and goes offline when device goes to sleep

Noticed this a couple of times now -- when I'm on mobile data and using the radio or any form of streaming, the music stops and Spotify goes offline when the phone goes to sleep. I'm on a Nexus 4 with the latest version of Spotify - 0.6.4.47

Casual Listener

Noticed this a couple of times now -- when I'm on mobile data and using the radio or any form of streaming, the music stops and Spotify goes offline when the phone goes to sleep.    I'm...

jak

Casual Listener

436 Views

1 replies

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spotify library

i see repeated tracks in spotify how do I get rid of these tracks. when i right clicking the delete buttton is gray out this are all spotify tracks i am deealing with

Casual Listener

i see repeated tracks in spotify how do I get rid of  these tracks. when i  right clicking  the delete buttton  is gray out  this are all spotify tracks i am deeali...

Joe

Community Legend

1096 Views

7 replies

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My spotify premium stopped working

I have payed for Spotify Premium for about a year now, and suddenly my Spotify tells me I cant listen offline bevise my trial has ended? Why is this happening? I have payed, and have receipts.

Newbie

I have payed for Spotify Premium for about a year now, and suddenly my Spotify tells me I cant listen offline bevise my trial has ended? Why is this happening? I have payed, and have receipts.

Joe

Community Legend

354 Views

1 replies

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Why do I require an internet connection to listen to downloaded songs?

Right, I've got a spotify premium account and have downloaded my songs to the device, yet when my phone loses internet connection, I am unable to listen to music. Not only does this stop me choosing a song (Can't even see them), but it also cuts out ...

Casual Listener

Right, I've got a spotify premium account and have downloaded my songs to the device, yet when my phone loses internet connection, I am unable to listen to music.   Not only does this stop m...

604 Views

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bad sound quality if Equalizer enabled

Hi, I have just purchased spotify premium and would like to use the Equalizer. When I turn it on, I can hear noise in the background (high frequency soughing/squeling) that modulates with the music. When I turn the EQ off, it goes away. Hardware is G...

Casual Listener

Hi, I have just purchased spotify premium and would like to use the Equalizer. When I turn it on, I can hear noise in the background (high frequency soughing/squeling) that modulates with the ...

Joe

Community Legend

5038 Views

5 replies

1 likes

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Android mobile app, HTC Sensation, what a disappointment

Been using this for a couple of days on my HTC Sensation, Android 4.0.3. 1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the playlists as having the same amount of tracks as before I updat...

Regular

Been using this for a couple of days on my HTC Sensation, Android 4.0.3.   1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the p...

Tenor79

Casual Listener

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7 replies

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Impossible to enter username

Description When I try to login with my Spotify details (not Facebook) I'm not able to enter anything in the username field. What are the steps you took to get to the error/issue? 1. Open Spotify on android. 2.Choose to login with spotify details. 3....

Newbie

Description When I try to login with my Spotify details (not Facebook) I'm not able to enter anything in the username field.   What are the steps you took to get to the error/issue? 1. O...

Kegley

Regular

536 Views

2 replies

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Missing Playlist!!

I was gonna go back to being a premium member and when i logged in on my phone and laptop, ALL of my playlist are missing! Can someone please restore them?? If not, I will return to Rhapsody who I left for Spotify to begin with! This is ridiculous! U...

Newbie

I was gonna go back to being a premium member and when i logged in on my phone and laptop, ALL of my playlist are missing! Can someone please restore them?? If not, I will return to Rhapsody who I le...

Peter__

Community Legend

276 Views

1 replies

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Stream spotify to my car radio

Hi there, I would like to use spotify in my car. It's definitely possible, I have an AUX in. I also have a USB port - reads MP3 from USB drives - and I was wondering though whether I could stream the music using the USB port, maybe through a third pa...

Casual Listener

Hi there,   I would like to use spotify in my car. It's definitely possible, I have an AUX in. I also have a USB port - reads MP3 from USB drives - and I was wondering though whether I could...

user-removed

Not applicable

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3 replies

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Can't login on android app.

HTC One X Android 4.0.4 I can't log into spotify with the latest version with the latest facebook. I recently factory reset my phone and tried reloging in. Now nothing works. Is there a common problem going on? Preview works. Why in the world did it ...

Casual Listener

HTC One X   Android 4.0.4   I can't log into spotify with the latest version with the latest facebook. I recently factory reset my phone and tried reloging in. Now nothing works. ...

kripau

Newbie

5687 Views

11 replies

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Spotify does not detect my Android device - updated issue

Well I am now having this problem as well. I have Spotify Premium v 0.9.1.53 desktop and 0.6.4.47 on my mobile. Using a Samsung Galaxy S3 running Android version 4.1.2. Spotify found my phone with no problem until the last couple of days. Now it does...

Newbie

Well I am now having this problem as well.   I have Spotify Premium v 0.9.1.53 desktop and 0.6.4.47 on my mobile. Using a Samsung Galaxy S3 running Android version 4.1.2.   Spotify ...

Joe

Community Legend

1435 Views

1 replies

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Solved!! Offline not working

Hi, I have an HTC handset and a premium account. When trying to go in to Offline mode I'm informed that my license has expired and I need to renew it. I have been a premium customer for some time now and this function has worked on previously owned H...

Casual Listener

Hi,   I have an HTC handset and a premium account.  When trying to go in to Offline mode I'm informed that my license has expired and I need to renew it.  I have been a premium cus...

Joe

Community Legend

1260 Views

6 replies

0 likes

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