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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 559 Views
  • 0 replies
  • 4 likes

Offline folders?

Hi, I've created some folders with multiple playlists. Can I also download an entire folder to my Android device or do I have to do this playlist by playlist? Thx!

  • Newbie
  • Hi, I've created some folders with multiple playlists. Can I also download an entire folder to my Android device or do I have to do this playlist by playlist?   Thx!
  • Joe
  • Community Legend
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Mobile

I think there should be a Spotify mobile update for Spotify Premium customers to be enable them to keep there downloads on there mobile's when a Spotify update is available.When a Spotify update is downloaded on a mobile phone a Refresh happens that ...

  • Gig Goer
  • I think there should be a Spotify mobile update for Spotify Premium customers to be enable them to keep there downloads on there mobile's when a Spotify update is available. When a Spotify update is...
  • Joe
  • Community Legend
  • 1379 Views
  • 3 replies
  • 0 likes
  • 1379 Views
  • 3 replies
  • 0 likes

Upgrade to newest version, white screen and synced to too many devices

I spent all weekend trying to get this app, that i pay for, to start working correctly again. The problem originated after the upgrade late last week when i got a message that i had too many devices synced and it removed my downloads. I'm not aware o...

  • Roadie
  • I spent all weekend trying to get this app, that i pay for, to start working correctly again. The problem originated after the upgrade late last week when i got a message that i had too many devices ...
  • Joe
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Sony Walkman compatibility

Hello fellows. I am thinking about getting a Sony F Series Walkman, and would love to use a premium Spotify with it. It uses Android so I think it would work... Here is a link to the thing. http://store.sony.com/webapp/wcs/stores/servlet/ProductDispl...

  • Regular
  • Hello fellows. I am thinking about getting a Sony F Series Walkman, and would love to use a premium Spotify with it. It uses Android so I think it would work... Here is a link to the thing.  ...
  • 2249 Views
  • 0 replies
  • 0 likes
  • 2249 Views
  • 0 replies
  • 0 likes

Why pay 17,50$ for something which doesn't work anyway?

Hey, i have long to school, so i would to try the spotify premium, the first 2 weeks, i got blank window, and now i can play music, but... no sound? and my sound is on, and i have tried to: Clear data Clear Cache Uninstall Turn off my phone Pull out ...

  • Casual Listener
  • Hey, i have long to school, so i would to try the spotify premium, the first 2 weeks, i got blank window, and now i can play music, but... no sound? and my sound is on, and i have tried to: Clear...
  • Zeuthen
  • Casual Listener
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Spotify stops

Hello. Having issues since last update on my Nexus 4 and my galaxy tab 10.1 Problem: music stops playing and app shows "no internet connection", i have no problem with connection at all (both wifi and 3g). When this happens on my nexus 4 device the l...

  • Casual Listener
  • Hello.   Having issues since last update on my Nexus 4 and my galaxy tab 10.1 Problem: music stops playing and app shows "no internet connection", i have no problem with connection at al...
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes

I only want spotify on my Android

I am a new user of spotify, I signed up because I want access to my music but don't want five million devices. I also can't keep all my music on my computer (I have over 7,000 songs) and it takes up too much space and slows my computer down. Here is ...

  • Newbie
  • I am a new user of spotify, I signed up because I want access to my music but don't want five million devices. I also can't keep all my music on my computer (I have over 7,000 songs) and it takes up ...
  • yeaber
  • Music Fan
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

How do I install the previous version?

I'm running out of options to fix this problem, where, since the last update, the app has totally destabilized. Uninstalled several times with no luck. Running an 4.2.2 on a brand new S4, shouldn't be an issue. Only started happening after the upgrad...

  • Roadie
  • I'm running out of options to fix this problem, where, since the last update, the app has totally destabilized. Uninstalled several times with no luck. Running an 4.2.2 on a brand new S4, shouldn't b...
  • yeaber
  • Music Fan
  • 15111 Views
  • 4 replies
  • 0 likes
  • 15111 Views
  • 4 replies
  • 0 likes

exit option needed!

Spotify, please add an exit option! it's so annoying I can't close the app when I want it to.

  • Regular
  • Spotify, please add an exit option! it's so annoying I can't close the app when I want it to.
  • Joe
  • Community Legend
  • 1151 Views
  • 7 replies
  • 1 likes
  • 1151 Views
  • 7 replies
  • 1 likes

Offline mode malfunction

I have an S4 and I am paying for premium. Spotify offline mode is not working. The following iterations keeps happenning: -Install spotify -Download the playlists -Eventually close spotify -Re-open the app, at this point Spotify starts resyncing some...

  • Casual Listener
  • I have an S4 and I am paying for premium. Spotify offline mode is not working. The following iterations keeps happenning: -Install spotify -Download the playlists -Eventually close spotify ...
  • FinnHEL
  • Newbie
  • 2116 Views
  • 7 replies
  • 0 likes
  • 2116 Views
  • 7 replies
  • 0 likes

Problems since last update

Since the most recent Android update I've been desynced for the first time ever, and I've got a post on the thread to get wiped on all my devices (no idea how may have synced, don't think over three) to take care of that. But, in addition, more distr...

  • Roadie
  • Since the most recent Android update I've been desynced for the first time ever, and I've got a post on the thread to get wiped on all my devices (no idea how may have synced, don't think over three)...
  • politzer
  • Roadie
  • 611 Views
  • 6 replies
  • 0 likes
  • 611 Views
  • 6 replies
  • 0 likes

"Unfortunately, Spotify has stopped"

Hello.This problem only seems to occur when I play one specific song that I synced from my local files to the mobile version. It will play for a few seconds and then report back with that error. Any help?

  • Newbie
  • Hello. This problem only seems to occur when I play one specific song that I synced from my local files to the mobile version. It will play for a few seconds and then report back with that error. ...
  • 521 Views
  • 0 replies
  • 0 likes
  • 521 Views
  • 0 replies
  • 0 likes

Unable to Update Playlists

I have just installed Spotify on my HTC One. I have a premium account so I downloaded my Playlists and switched my account to play offline. The problem is that when I add tracks to my playlists they do not download into my playlist on my HTC One. I h...

  • Music Fan
  • I have just installed Spotify on my HTC One. I have a premium account so I downloaded my Playlists and switched my account to play offline. The problem is that when I add tracks to my playlists they ...
  • Joe
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Spotify Android whats new

Whats New does not give a list of top artists or songs. On Android. Why?

  • Regular
  • Whats New does not give a list of top artists or songs. On Android.   Why?
  • Willsburton
  • Regular
  • 566 Views
  • 4 replies
  • 0 likes
  • 566 Views
  • 4 replies
  • 0 likes

Bug: What's New Missing Recommended Albums

The view of Recommended Albums at the top of the What's New page is frequently failing to be displayed (I saw it a couple of times but not for a while). The similar New Releases section at the bottom is fine. Samsung Galaxy SII running ICS. Spotify f...

  • Community Legend
  • The view of Recommended Albums at the top of the What's New page is frequently failing to be displayed (I saw it a couple of times but not for a while). The similar New Releases section at the b...
  • Joe
  • Community Legend
  • 967 Views
  • 5 replies
  • 1 likes
  • 967 Views
  • 5 replies
  • 1 likes

Where can I downlaod previous version?

Please - I'm begging the community - does anyone know where I can download the previous version? The one where they introduced landscape (0.6.2, I think)? I'm going to be using google navigation for many hours this weekend (8+ hours), and the new ver...

  • Music Fan
  • Please - I'm begging the community - does anyone know where I can download the previous version? The one where they introduced landscape (0.6.2, I think)? I'm going to be using google navigation fo...
  • yeaber
  • Music Fan
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

spotify stops working after 1 minute on android

So basically I have premium on my phone seemed to work fine for a while I don't have many apps open at the same time it's not my battery life and when I change sound quality to high songs go for 2 minutes. So when I am on an app like Google or instag...

  • Casual Listener
  • So basically I have premium on my phone seemed to work fine for a while I don't have many apps open at the same time it's not my battery life and when I change sound quality to high songs go for 2 mi...
  • Joe
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Updated Spotify on my Mobile phone, can't log in anymore

Hi, I updated Spotify on my Samsung Galaxy S3 and now I can't log myself in anymore. the software always crashes (" a facebook error occured, please try it again " ) . I am a premium user and I pay that amount of money so I can use Spotify on my phon...

  • Newbie
  • Hi, I updated Spotify on my Samsung Galaxy S3 and now I can't log myself in anymore. the software always crashes (" a facebook error occured, please try it again " ) .   I am a premium us...
  • Joe
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Lists not loading, no downloads, random disconnected message

Description When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't syncOther playlists are "Loading..."Random No Internet Connection messageNo search, what's new, music or playlists What are th...

  • Regular
  • Description   When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't sync Other playlists are "Loading..." Random No Internet Conne...
  • pakoito
  • Regular
  • 682 Views
  • 3 replies
  • 0 likes
  • 682 Views
  • 3 replies
  • 0 likes

Android Spotify keeps asking me to login

I have a Premium account and all was great in the world when listening on my iPhone. I now have a Google Nexus 4 and every time I try and re-start the app after closing it previously it asks me to login again. This is infuriating! It also means that ...

  • Casual Listener
  • I have a Premium account and all was great in the world when listening on my iPhone. I now have a Google Nexus 4 and every time I try and re-start the app after closing it previously it asks me to ...
  • Joe
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes