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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6110 Views

0 replies

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Premium unlimited skips not working

I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. My settings are good and I also deleted and reinsta...

Casual Listener

I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. ...

licenced

Community Legend

621 Views

1 replies

0 likes

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  • 1 replies
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Two issues, any solution?

So i just signed back up for spotify after about a year away.These problems seemed to be there when i left and are still here now. Wondering if there is any solutions.First is there a way to play my "stared" playlist without having to pick a song fir...

Music Fan

So i just signed back up for spotify after about a year away. These problems seemed to be there when i left and are still here now. Wondering if there is any solutions. First is there a way to play...

justusiv

Music Fan

586 Views

5 replies

0 likes

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Spotify suddenly doesn't work on my android

Hi, I was wondering if someone could help me... Today suddenly spotify began to exploit when I opened it on my mobile phone (a Nexus S). I tried forcing the app to stop, and then I turned off my phone, but when I turned it on again, the spotify probl...

Newbie

Hi, I was wondering if someone could help me... Today suddenly spotify began to exploit when I opened it on my mobile phone (a Nexus S). I tried forcing the app to stop, and then I turned off my phon...

Mr_XY

Newbie

10612 Views

13 replies

1 likes

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  • 13 replies
  • 1 likes

Liking a song stops music

DescriptionWhen I like a song it kicks me out of the radio saying "Sorry this radio station cannot be started please try another". If I go to my playlists I can see it created a second playlist called Liked From Radio with that one song in it.This ju...

Casual Listener

Description When I like a song it kicks me out of the radio saying "Sorry this radio station cannot be started please try another". If I go to my playlists I can see it created a second playlist cal...

rpcob

Casual Listener

504 Views

2 replies

0 likes

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keeps logging me out

I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password .having the same problem on my galaxy tab allso but still works fine on my pc

Newbie

I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password . having the same problem on my gal...

licenced

Community Legend

608 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Spotify won't recognize android phone over wifi!

Hey there, I am in college and we use enterprise encryption... even though that both of my PC and andorid (Sony Xperia Ion) are connected to the same wifi, my pc client won't "see" my android... is there a work-around so I can get my local files on t...

Newbie

Hey there,    I am in college and we use enterprise encryption... even though that both of my PC and andorid (Sony Xperia Ion) are connected to the same wifi, my pc client won't "see" my ...

Joe

Community Legend

2463 Views

6 replies

0 likes

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Spotify suddenly stopped working on my mobile device.

Can anybody help me out here? So I'm a premium member for spotify and regularly use it for my andriod device(Verizon Razor). Yesterday it was working just fine. I've had absolutely no problems playing spotify up until today, which is very strange to ...

Casual Listener

Can anybody help me out here? So I'm a premium member for spotify and regularly use it for my andriod device(Verizon Razor). Yesterday it was working just fine. I've had absolutely no problems playin...

jholguin101

Casual Listener

585 Views

2 replies

0 likes

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Solved!! Spotify will NOT detect my WiFi

This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my WiFi's fault, all other applications detect it. It ...

Music Fan

This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my ...

user-removed

Not applicable

22905 Views

13 replies

0 likes

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Cannot log-in on Droid through Facebook nor does the log-in accept U/P?

Hi, I cannot log-in to Spotify on my Droid through Facebook. I use the same username and password for Facebook and type it in manually to the app. No successs. I have uninstalled, shut phone off, restarted, reinstalled on 3 different occasions. Clear...

Casual Listener

Hi,   I cannot log-in to Spotify on my Droid through Facebook.   I use the same username and password for Facebook and type it in manually to the app.   No successs.   I h...

Peter__

Community Legend

573 Views

4 replies

0 likes

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Spotify wont synce playlist order.

When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find a fi here before i decided to move back to mog.

Casual Listener

When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find...

justusiv

Music Fan

355 Views

1 replies

0 likes

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The forum says I have lock screen controls... but I don't. Galaxy S3.

Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen. Lock screen controls would be super awesome.

Regular

Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen.    Lock screen controls would be s...

KeyserSoze

Regular

754 Views

2 replies

0 likes

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The App deletes my playlists when I turn off my phone.

Hi, I've been using Spotify since October with smaller issues during. Since the new version of the app came out, I've had a problem with downloading playlists to my phone. My phone keeps deleting or partially deleting the playlists. I have one playli...

Casual Listener

Hi,   I've been using Spotify since October with smaller issues during. Since the new version of the app came out, I've had a problem with downloading playlists to my phone. My phone keeps del...

244 Views

0 replies

0 likes

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Solved!! Radio Playback freezes after liking a song

DescriptionWhen listening to a music on radio, playback and screen will lock up after liking a song.Buttons work to an extent; you can pause playback/skip to next song, but playback will not resume. What are the steps you took to get to the error/iss...

Regular

Description When listening to a music on radio, playback and screen will lock up after liking a song. Buttons work to an extent; you can pause playback/skip to next song, but playback will not resu...

finsterkatz

Newbie

2247 Views

7 replies

3 likes

Android
freeze
lock up
Radio
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  • 7 replies
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HTC ONE problems with s p o t i f y song name album ect not showing up...

Hi,Just got the new HTC One and I have my blue tooth attached and recognized by the SUV i just purchased.Unfortunately, I came from an iphone which thru blue tooth always showed me the song name that was playing.Now with the HTC One the bluetooth con...

Casual Listener

Hi, Just got the new HTC One and I have my blue tooth attached and recognized by the SUV i just purchased. Unfortunately, I came from an iphone which thru blue tooth always showed me the song name ...

315 Views

0 replies

0 likes

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Solved!! nothing come when i search on chris de brugh?

nothing come when search on chris de brugh? Just weeks ago it still came up? Im useing smartphone samsung galaxy 3 and taplel samsung note 10.1 der is no problems finding chris de brugh on the desktop software?

Music Fan

nothing come when search on chris de brugh?   Just weeks ago it still came up?     Im useing smartphone samsung galaxy 3   and taplel samsung note 10.1   der is no p...

molle

Music Fan

752 Views

3 replies

0 likes

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Issues With Playback of Offline/Synced Files

Ever since I've used Spotify on my Galaxy SIII, I've occasionally run into issues. The main one is that sometimes the song just won't play, and the application will freeze. I end up having to restart my phone (if it doesn't restart itself). I seem to...

Casual Listener

Ever since I've used Spotify on my Galaxy SIII, I've occasionally run into issues.  The main one is that sometimes the song just won't play, and the application will freeze.  I end up havin...

517 Views

0 replies

0 likes

Android
galaxy s 3
mp3
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Spotify premium won't work

I just downloaded spotify premium but it doesn't seem to be working. Would you be able to check my account? Any other suggestions?

Newbie

I just downloaded spotify premium but it doesn't seem to be working. Would you be able to check my account? Any other suggestions?

Peter__

Community Legend

512 Views

1 replies

0 likes

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Why Spotify is not working in Samsung Galaxy S I9000?

Hey! I have Samsung Galazy S I9000 phone and when I try to open spotify it will say like this: Sorry. Spotify app (com.spotify.mobile.android.ui process) stopped unexpectedly. Try again. I have tried everything and this feels pretty sad, I got this p...

Regular

Hey!   I have Samsung Galazy S I9000 phone and when I try to open spotify it will say like this:   Sorry.   Spotify app (com.spotify.mobile.android.ui process) stopped unexpected...

jonedark

Regular

3189 Views

9 replies

0 likes

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Synchronizing Error

Hi there, I own a Samsung Galaxy S3 Phone and a Premium Account.. A few weeks ago, the App stopped ynchronizing the playlists I wandet to hear offline. When starting to download a playlist, i get the error Error with snchonizing(Fehler beim synchroni...

Regular

Hi there,   I own a Samsung Galaxy S3 Phone and a Premium Account..   A few weeks ago, the App stopped ynchronizing the playlists I wandet to hear offline.   When starting to dow...

Xemides

Regular

299 Views

2 replies

0 likes

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Prem for Phone

Hey, Im having this issue with getting my Prem services working with my phone. I actually bought unlimited, but right after got the prem server to upgrade to the premium. Though I cant actually listen via phone ? and my account is kinda in free user ...

Newbie

Hey, Im having this issue with getting my Prem services working with my phone. I actually bought unlimited, but right after got the prem server to upgrade to the premium. Though I cant actually liste...

Taylor

Community Legend

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes