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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4107 Views

0 replies

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my downloaded playlists keep undownloading and everyday i have to redownload then!

I have a samsung galaxy s4 and the other day i got an error message about my playlists being downloaded on more than 2 or 3 devices or somerhinf. I cannot remember exactly what it said? I have logged out my spotify on my ipad where i have not even do...

Newbie

I have a samsung galaxy s4 and the other day i got an error message about my playlists being downloaded on more than 2 or 3 devices or somerhinf. I cannot remember exactly what it said? I have logged...

Joe

Community Legend

1004 Views

1 replies

0 likes

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kann mich trotz premium anmeldung nicht mit Android Hany anmelden

Hallo , Ich hatte gerade eine Premiummitgliedschaft , angemeldet. Ich kann mit den Anmeldedaten nicht über mein Samsung Galaxy Handy in das Musikprogramm. Frage ...ist der 1 Monat kostenlos ? 1. Überweisung zu PayPal ist schon getätigt, 9;99 Euro. Wi...

Newbie

Hallo , Ich hatte gerade eine Premiummitgliedschaft , angemeldet. Ich kann mit den Anmeldedaten  nicht über mein Samsung Galaxy Handy in das Musikprogramm. Frage ...ist der 1 Monat kostenlos ? &...

Peter__

Community Legend

1788 Views

3 replies

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Spotify stopped working on my Android phone

I am a spotify premium account holder and recently my spotify has stopped working. The playlist are highlighted in dark black as usual but when I click on them to play the tracks are in a light grey and it says I require spotify premuim. My account s...

Newbie

I am a spotify premium account holder and recently my spotify has stopped working. The playlist are highlighted in dark black as usual but when I click on them to play the tracks are in a light grey ...

Robbie

Spotify Legend

1060 Views

3 replies

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One specific song will not play when added to playlist

I have this special issue with Spotify on Android: There is one song (and only that song) that will not play on my Note II when it's added to a playlist (both online and offline). If I delete the song from the playlist and start another song, then I'...

Gig Goer

I have this special issue with Spotify on Android:   There is one song (and only that song) that will not play on my Note II when it's added to a playlist (both online and offline). If I del...

PrinsMagnus

Gig Goer

1027 Views

8 replies

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EQ Bug and Popping Bug on Android

Been using spotify on android for 2 months now, and there has been two bugs that have been really annoying.Sometimes when other sounds interrupt the music, the EQ randomly turns off. I have the rock preset eq as well as max bass boost because im a ba...

Newbie

Been using spotify on android for 2 months now, and there has been two bugs that have been really annoying. Sometimes when other sounds interrupt the music, the EQ randomly turns off. I have the r...

Joe

Community Legend

593 Views

1 replies

0 likes

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Andriod app won't download playlists

Stranglely the new app is having some serious trouble downloading music to my phone. If I search for an artist, and download an album from the initial results page (the page that contains artists of that name then a section with a few albums) it seem...

Casual Listener

Stranglely the new app is having some serious trouble downloading music to my phone.  If I search for an artist, and download an album from the initial results page (the page that contains artis...

Joe

Community Legend

2707 Views

3 replies

3 likes

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Synching local music to Android phones

I have a playlist that consists of mostly streamed music but also some local music on my computer. I'm trying to synch it to my phone for use offline by my phone. The synching works fine for the streaming songs, and it also works for some, but not al...

Casual Listener

I have a playlist that consists of mostly streamed music but also some local music on my computer. I'm trying to synch it to my phone for use offline by my phone. The synching works fine for the stre...

Joe

Community Legend

632 Views

5 replies

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Downloading from a pc not connected wirelessly

Is there any way at all to download music onto a device connected to the same wifi that a desktop computer running spotify is connected to wired? I know this used to be possible in an older version of the spotify desktop app, as I was previously able...

Newbie

Is there any way at all to download music onto a device connected to the same wifi that a desktop computer running spotify is connected to wired? I know this used to be possible in an older version o...

Joe

Community Legend

307 Views

1 replies

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Help!!!!

ive had spotify now for a few months and alls been fine but trying to download the app on my samsung s2 is not working! google play tells me its not available to my s2 but via the web site tells me its already installed??? help!!

Casual Listener

ive had spotify now for a few months and alls been fine but trying to download the app on my samsung s2 is not working! google play tells me its not available to my s2 but via the web site tells me i...

Joe

Community Legend

350 Views

1 replies

0 likes

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Solved!! Spotify on android is to loud

Greetings, I have Spotify on a Android Tablet I can trun the "Media Volume" output while playing Music on Spotify but:If i use my Tomtom Navigation or other Navigations, the voice output uses the same Channel "Media Volume" and the Voice of the navig...

Casual Listener

Greetings, I have Spotify on a Android Tablet   I can trun the "Media Volume" output while playing Music on Spotify but: If i use my Tomtom Navigation or other Navigations, the voice outp...

Bengele

Casual Listener

27203 Views

11 replies

2 likes

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Solved!! ASOT radio....

I realize that in order to listen to A State of Trance episodes on my phone I need a subscription.. but when I try to load the A State of Trance radio station on my droid device, I constantly get an error message saying the station can't load. Is the...

Regular

I realize that in order to listen to A State of Trance episodes on my phone I need a subscription.. but when I try to load the A State of Trance radio station on my droid device, I constantly get an ...

brenthlar

Regular

753 Views

4 replies

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Can you use the free version of spotify on an android phone?

HI Can you use the free version on a android phone? Will it work with earlier versioin like 2.3? thanks zbs

Newbie

HI   Can you use the free version on a android phone?  Will it work with earlier versioin like 2.3?   thanks   zbs

MichaelJerzak

Composer

343 Views

1 replies

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problem on cowon z2

hello i have downloaded spotify for my cowon z2 via the mobile site and it works perfectly except that when the screen is off and a song ends it skips a song and goes straight to the next... is there a way to fix this bug? Thank you

Casual Listener

hello i have downloaded spotify for my cowon z2 via the mobile site and it works perfectly except that when the screen is off and a song ends it skips a song and goes straight to the next... is there...

noxxone

Casual Listener

1128 Views

4 replies

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Solved!! Spotify Android App SD-Card Problem

Hey guys i bought a new android phone and downloaded the spotify app. I've got a 4GB sd-card in it and now the problem is when i open the spotify app a message appears in which stands: No SD-Card found ... Spotify doesn't find a place to save files ....

Music Fan

Hey guys i bought a new android phone and downloaded the spotify app. I've got a 4GB sd-card in it and now the problem is when i open the spotify app a message appears in which stands: No SD-Card fou...

Joe

Community Legend

9682 Views

6 replies

1 likes

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Solved!! new phone installation requires premium...which I already have...

HI I just changed mobile phones. I have a Premium account for almost year now-On my previous LG Optimus, Spotify worked fine.I just changed to a HTC One.Spotify installed fine, and accepted my userid + password perfectly. I can see my playlists, but ...

Casual Listener

HI I just changed mobile phones. I have a Premium account for almost  year now- On my previous LG Optimus, Spotify worked fine. I just changed to a HTC One. Spotify installed fine, and acce...

fsweb2011

Casual Listener

714 Views

3 replies

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certain tracks won't sync

I have a playlist for new releases and most tracks sync but certain albums just got skipped inthe syncing process. Yeezus and Justin Timberlake and The National were all randomly skipped and wont sync.

Casual Listener

I have a playlist for new releases and most tracks sync but certain albums just got skipped inthe syncing process.  Yeezus and Justin Timberlake and The National were all randomly skipped and wo...

Peter__

Community Legend

473 Views

3 replies

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How can I insall protify when im in a foreing country ?

Hello there ! I'm actually in holidays in a country where spotify isn't available to download , but I have an account and I can use it on my PC , but i can't download it on my new brand android? Any help ? Txs

Newbie

Hello there !   I'm actually in holidays in a country where spotify isn't available to download , but I have an account and I can use it on my PC , but i can't download it on my new brand an...

Peter__

Community Legend

351 Views

1 replies

0 likes

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can't automatically find tracks

On my android I just did an update and now it can't automatically find the tracks I had from itunes from before even though it was able to do so prior to the update. These are not local tracks, I don't have the originals on this device, but it never ...

Newbie

On my android I just did an update and now it can't automatically find the tracks I had from itunes from before even though it was able to do so prior to the update. These are not local tracks, I don...

Liam

Community Legend

393 Views

1 replies

0 likes

Windows
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Solved!! Loud buzz between tracks

Galaxy S2, on ICS. I keep getting a REALLY loud buzzing noise between most tracks when I'm streaming. Only started a week or so ago. Any fix for this? Cheers!

Regular

Galaxy S2,  on ICS.   I keep getting a REALLY loud buzzing noise between most tracks when I'm streaming. Only started a week or so ago.  Any fix for this?   Cheers!

volatile_int

Casual Listener

6215 Views

7 replies

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Solved!! How to delete 'friends' in Spotify

Hello, I can delete friends on my desktop but not on my mobile phone (not the same people appear). I haven't a Facebook account. Can anybody help ? Thanks!

Music Fan

Hello, I can delete friends on my desktop but not on my mobile phone (not the same people appear). I haven't a Facebook account. Can anybody help ? Thanks!

streetspirit

Music Fan

2865 Views

2 replies

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