Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
209354 Views
137 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
558543 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
461772 Views
575 replies
39 likes
Hi, i have a samsung galaxy s4 and spotify premium. When i listen to the album series "Great Composers" (purple albums with a number on them for a classical musician), i get no sound. When i go to listen to my offline tracks, i get no sound, everythi...
Hi, i have a samsung galaxy s4 and spotify premium. When i listen to the album series "Great Composers" (purple albums with a number on them for a classical musician), i get no sound. When i go to li...
Community Legend
928 Views
5 replies
0 likes
I know that there are lots of posts floating around with similar issues. But I'd thought mine seems to have a recurring theme. I have a playlist which I would like to listen to a lot more than I do. I'd like to listen to it on my phone, but I know th...
I know that there are lots of posts floating around with similar issues. But I'd thought mine seems to have a recurring theme. I have a playlist which I would like to listen to a lot m...
Music Fan
2131 Views
15 replies
1 likes
Super weird thing is happening. When I stream music, things seem ok, but I when I drive from work to home I like to reserve data and play some downloaded playlist that I have downloaded at work that day. Just recently when I listen to the songs downl...
Super weird thing is happening. When I stream music, things seem ok, but I when I drive from work to home I like to reserve data and play some downloaded playlist that I have downloaded at work...
Newbie
2912 Views
5 replies
0 likes
Everytime I open up Spotify on my Android phone, it makes me sign in. Then it goes to the What's New screen for 1 or 2 seconds, and shuts off (goes back my android home screen), and if I start over it keeps doing the same thing. On my iPad, all I get...
Everytime I open up Spotify on my Android phone, it makes me sign in. Then it goes to the What's New screen for 1 or 2 seconds, and shuts off (goes back my android home screen), and if I start over i...
Casual Listener
1084 Views
2 replies
0 likes
Hello, I've read the instructions to move music to an external sd card in several other posts here. ... 5a start the application, log off in case you get logged on automatically. 5b start the application, click on your phones menu button, press "rese...
Hello, I've read the instructions to move music to an external sd card in several other posts here. ... 5a start the application, log off in case you get logged on automatical...
Community Legend
1413 Views
5 replies
0 likes
When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow. Is Spotify selecting the correct function when it's syncing? WORKAROUND: ---------- Use this widget: https://play.goo...
When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow. Is Spotify selecting the correct function when it's syncing?...
Gig Goer
1103 Views
5 replies
0 likes
I'm sick and tired of this now, for the last five days every time I've logged in to spotify on my HTC sensation it says 'No internet connection available!?'. I've tried to reinstall and I've checked if there was any free GB left and it was. What can ...
I'm sick and tired of this now, for the last five days every time I've logged in to spotify on my HTC sensation it says 'No internet connection available!?'. I've tried to reinstall and I've checked ...
Community Legend
15534 Views
18 replies
3 likes
I have recently changed phones from HTC Incredible 2 to yhe Samsung snd I can no longerv search. There is no search button only an X. I've tried ogging out and back in, clearing data and cache, anf uninstall a nf reunstall to no avail. I have a preim...
I have recently changed phones from HTC Incredible 2 to yhe Samsung snd I can no longerv search. There is no search button only an X. I've tried ogging out and back in, clearing data and cache, anf u...
Community Legend
779 Views
1 replies
0 likes
Hi. Does anyone has got a problem with the inconsistency of the soundlevel delivered by Spotify. I have noticed that some songs are played out loud and others are played so soft you almost can't hear it. It doesn't matter if I play spotify over the P...
Hi. Does anyone has got a problem with the inconsistency of the soundlevel delivered by Spotify. I have noticed that some songs are played out loud and others are played so soft...
Music Fan
1592 Views
2 replies
1 likes
Spotify on my Galaxy S4 stops everytime the phone changes network (riding my bike or driving my car) even though the network in my area is excellent. It even happens when I play downloaded songs unless I switch off data (which would be pointless on a...
Spotify on my Galaxy S4 stops everytime the phone changes network (riding my bike or driving my car) even though the network in my area is excellent. It even happens when I play downloaded songs unle...
479 Views
0 replies
0 likes
Hi Currently when I go on to What's New, Top Tracks appears for around 5 seconds before reverting to Top Tracks among Friends. Now don't get me wrong, I like my friends but they have a poor taste in music and their opinion of good music isn't shared....
Hi Currently when I go on to What's New, Top Tracks appears for around 5 seconds before reverting to Top Tracks among Friends. Now don't get me wrong, I like my friends but they have a poo...
Community Legend
609 Views
3 replies
0 likes
So I pay you money monthly for Premium. Your contact form on your web site does not work. Your stupid app on the android gets halted at some annoying FB connect promo page wanting me to install so FB sharing crap. I try to move forward in it, but it ...
So I pay you money monthly for Premium. Your contact form on your web site does not work. Your stupid app on the android gets halted at some annoying FB connect promo page wanting m...
Community Legend
1669 Views
8 replies
1 likes
Since Collection turned on in the phone app, I can no longer find a way to star tracks, aside from manually adding them to the starred playlist. Is the Collection eventually replacing the star function?
Since Collection turned on in the phone app, I can no longer find a way to star tracks, aside from manually adding them to the starred playlist. Is the Collection eventually replacing the star functi...
Roadie
1329 Views
3 replies
0 likes
I just activated my spotify premium gift card, however on my android is still says i need to update to premium. Tried installing and re installing, having trouble. Please help!! -Matt
I just activated my spotify premium gift card, however on my android is still says i need to update to premium. Tried installing and re installing, having trouble. Please help!! -Matt
Community Legend
1849 Views
5 replies
0 likes
Hello Spotify!I have had a problem for about a week now. Each time i start a track or switch track (or change where i am within a track) it has a wired volume "feature". Think of it like this. If i have my cellphone volume set to 100% it will start a...
Hello Spotify! I have had a problem for about a week now. Each time i start a track or switch track (or change where i am within a track) it has a wired volume "feature". Think of it like this. If i...
Community Legend
810 Views
1 replies
0 likes
I Love the section but where do the playlists go that I subscribe to?I subbed to some playlists I liked but they're nowhere to be found.Edit Nevermind, i found them at the end of all my playlists
I Love the section but where do the playlists go that I subscribe to? I subbed to some playlists I liked but they're nowhere to be found. Edit Nevermind, i found them at the end of all my playlis...
Community Legend
692 Views
1 replies
0 likes
Hi all, I'm having issues logging into Spotify on my HTC using my facebook account. A new browser window pops up and tries to go to the FB connect page, but then I just get an error saying that the protocol is not supported. On another note, I tried ...
Hi all, I'm having issues logging into Spotify on my HTC using my facebook account. A new browser window pops up and tries to go to the FB connect page, but then I just get an error saying...
Community Legend
596 Views
1 replies
0 likes
I looked in the settings but till now I could not finf where I could turn it off.
I looked in the settings but till now I could not finf where I could turn it off.
Community Legend
9654 Views
4 replies
0 likes
Hi There, Why is it that Spotify is the player advertised on the A State of Trance Website...and yet you can't listen to A State of Trance 12 Hours after it has been played live... I can understand not being able to download it immediately, but why c...
Hi There, Why is it that Spotify is the player advertised on the A State of Trance Website...and yet you can't listen to A State of Trance 12 Hours after it has been played live... ...
Casual Listener
1959 Views
5 replies
0 likes
On my Galaxy S3, I want to populate the Collection/Artist tab with all locally stored music files without having to go through each track on each playlist on the phone, one by one, and adding to collection. I have have plenty of storage, and the feat...
On my Galaxy S3, I want to populate the Collection/Artist tab with all locally stored music files without having to go through each track on each playlist on the phone, one by one, and adding to coll...
643 Views
0 replies
0 likes
