Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
So... today I was out cutting grass and I was switching from one playlist to another, and I thought it was switching back to the previous playlist, but it turns out that both playlists were playing at the same time.I don't know how I got that to happ...
So... today I was out cutting grass and I was switching from one playlist to another, and I thought it was switching back to the previous playlist, but it turns out that both playlists were playing a...
Community Legend
619 Views
1 replies
0 likes
Anyone having the playlistloading, nowadays?
Anyone having the playlistloading, nowadays?
232 Views
0 replies
0 likes
I can't open spotify app.
I can't open spotify app.
Music Fan
471 Views
2 replies
0 likes
This applies to both my laptop and Android device. I paid just an hour ago, and all my playlists are still there but I cannot play any of them. When I try to re-download my playlists or play a song it says I need to upgrade to Premium, of which I alr...
This applies to both my laptop and Android device. I paid just an hour ago, and all my playlists are still there but I cannot play any of them. When I try to re-download my playlists or play a song i...
Community Legend
901 Views
6 replies
2 likes
I brought Spotify premium today and at the spotify Website i have premium and on my smartphone is a notification, that i don't have premium -.-
I brought Spotify premium today and at the spotify Website i have premium and on my smartphone is a notification, that i don't have premium -.-
Not applicable
827 Views
9 replies
0 likes
I have a premium account. Neither online nor on my androir phone can I change the order of a playlist or use shuffle play. Those options do not appear. How come?
I have a premium account. Neither online nor on my androir phone can I change the order of a playlist or use shuffle play. Those options do not appear. How come?
Casual Listener
1107 Views
5 replies
0 likes
I think it is because I have made a duplicate account through Facebook. Any advise???
I think it is because I have made a duplicate account through Facebook. Any advise???
Community Legend
344 Views
2 replies
0 likes
I guess I did it backwards. But I started play lists on my android phone and do not see them on my computer. I would think they would show up everywhere as long as I am logged into my account.
I guess I did it backwards. But I started play lists on my android phone and do not see them on my computer. I would think they would show up everywhere as long as I am logged into my acc...
Newbie
442 Views
2 replies
0 likes
On my Android phone (HTC One X) it states that I have 443 songs in my playlist. However on the desktop it states that I have 348 songs. The desktop is correct (as there were some duplicates I removed) ... how do I get them to match up? Thanks
On my Android phone (HTC One X) it states that I have 443 songs in my playlist. However on the desktop it states that I have 348 songs. The desktop is correct (as there were some duplicate...
239 Views
0 replies
0 likes
Hey guys,a few titels in my starred playlist appeared as loading the whole time. I could play them but neither titels nor artist or cover were shown.Figured out, I added a song with a "ß" ("german" sharp s) in the title, which transfered to a black s...
Hey guys, a few titels in my starred playlist appeared as loading the whole time. I could play them but neither titels nor artist or cover were shown. Figured out, I added a song with a "ß" ...
281 Views
0 replies
1 likes
Just updated my Spotify to premium and have receipt of payment. When trying to download I am being asked to update AGAIN to premium. Have deleted and re installed app but having same problem. Using Samsung Galaxy S4.
Just updated my Spotify to premium and have receipt of payment. When trying to download I am being asked to update AGAIN to premium. Have deleted and re installed app but having same problem. Using S...
Community Legend
774 Views
7 replies
0 likes
After disappointment playing local files on my desktop, I tried the Android app. Got Premium, started the app, hit play - and nothing. Playlists are shown, Spotify brings up the media window with song title etc. but no music. Relogged, still no music...
After disappointment playing local files on my desktop, I tried the Android app. Got Premium, started the app, hit play - and nothing. Playlists are shown, Spotify brings up the media window...
Regular
1871 Views
7 replies
0 likes
I will be getting a new phone tomorrow and would like to know if there is an easy way to disconnect my old phone from spotify and add my new phone to my offline devices. I know that only 3 offline devices are allowed per account. I have spotify premi...
I will be getting a new phone tomorrow and would like to know if there is an easy way to disconnect my old phone from spotify and add my new phone to my offline devices. I know that only 3 off...
Casual Listener
433 Views
2 replies
0 likes
Playing the first "grayed out" track seems to get the downloader unstuck. This issue has been vexing me for some time! -Ethan
Playing the first "grayed out" track seems to get the downloader unstuck. This issue has been vexing me for some time! -Ethan
516 Views
0 replies
0 likes
I tried the clear cache, un install, reinstall and yet the spotify app continues to put the downloaded tunes onto my internal storage of 5 gbs instead of my 32 gb card (29 gbs free) card. I miss the daysof being able to select for ourselves the sd ca...
I tried the clear cache, un install, reinstall and yet the spotify app continues to put the downloaded tunes onto my internal storage of 5 gbs instead of my 32 gb card (29 gbs free) card. I miss the ...
288 Views
0 replies
0 likes
So I have Spotify on my desktop. I used to have around slightly over a thousand songs starred.Getting sick of it, I removed all of them and started again.Problem is, my phone still says I have a metric butt ton of songs still starred, when I don't. I...
So I have Spotify on my desktop. I used to have around slightly over a thousand songs starred. Getting sick of it, I removed all of them and started again. Problem is, my phone still says I hav...
Casual Listener
725 Views
2 replies
0 likes
I'm using a Samsung Galaxy Note 10.1, unrooted. When a new song begins, the "Now playing" popup is consistently wrong, usually showing the details of the song that just ended rather than the new one beginning like it should. Any suggestions?
I'm using a Samsung Galaxy Note 10.1, unrooted. When a new song begins, the "Now playing" popup is consistently wrong, usually showing the details of the song that just ended rather than the new one ...
702 Views
0 replies
0 likes
Hi all, I have a set of wireless B&O speakers that use Airplay. Is there anyway I can stream music from Spotify to these speakers?
Hi all, I have a set of wireless B&O speakers that use Airplay. Is there anyway I can stream music from Spotify to these speakers?
Regular
1184 Views
2 replies
0 likes
Hi. when i started spotify on my phone today i noticed that all of my downloadedd playlists were missing. i wanna know why! now i have to download them all over again! i need my downloaded playlists because where i live i have really crapy reception.
Hi. when i started spotify on my phone today i noticed that all of my downloadedd playlists were missing. i wanna know why! now i have to download them all over again! i need my downloaded pl...
Gig Goer
574 Views
3 replies
0 likes
anytime im listening to a playlist, or the radio, after every song, the music stops playing. when i go back to the app, it says the song is playing, but their is no sound. if i want to keep listening, i have to skip to the next song. after that song,...
anytime im listening to a playlist, or the radio, after every song, the music stops playing. when i go back to the app, it says the song is playing, but their is no sound. if i want to keep listening...
409 Views
0 replies
0 likes
