Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
When I plug them in I can hear the crackle as they are being put in so my earphones are not the problem .when I start to play a song it shows its playing but I can't hear it. Please help
Hey, be sure that the earphones are connected both for multimedia and voice callings, sometimes they colud be connected only for voice callings, check it and let me know if you solved the problem 🙂
I'm not sure how to do/check the multimedia? I have an android
When you connect to Bluetooth, under the name of the bluetooth device you're connecting to, should be the subtitle " connected with multimedia and voice callings"
I'm using wired earphones not bluetBlue though?
Maybe the problem is the wire, try with another wire
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…