Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
de la noche a la mañana mi spotify me dice que no puedo entrar porque estoy entrando desde otro pais y no me he mudado o movido, como puedo arreglarlo?
de la noche a la mañana mi spotify me dice que no puedo entrar porque estoy entrando desde otro pais y no me he mudado o movido, como puedo arreglarlo?
Newbie
33168 Views
23 replies
43 likes
I have a playlist of 225 songs. But when I try to shuffle it, only the first 50 or so songs are able to appear in the shuffled playing list.I pay for premium, so this is super annoying
I have a playlist of 225 songs. But when I try to shuffle it, only the first 50 or so songs are able to appear in the shuffled playing list. I pay for premium, so this is super annoying
Newbie
662 Views
1 replies
3 likes
So when listening to my music I go to the home page and open a game or look at articles while while trying to listen to music but Spotify just closes instantly or closes during a song and have to start from the beginning this is frustrating to me. An...
So when listening to my music I go to the home page and open a game or look at articles while while trying to listen to music but Spotify just closes instantly or closes during a song and have to sta...
Roadie
634 Views
1 replies
0 likes
On my android mobile my session closes and only I can enter again if I delete the data of the apliccation. This is happening every week or two or three days in a week.
On my android mobile my session closes and only I can enter again if I delete the data of the apliccation. This is happening every week or two or three days in a week.
292 Views
0 replies
0 likes
My playlist is set up for shuffle, but does not shuffle all songs. I hear the same songs repeatedly. In the same order. How do i actually enable shuffle. Android user
My playlist is set up for shuffle, but does not shuffle all songs. I hear the same songs repeatedly. In the same order. How do i actually enable shuffle. Android user
Community Legend
1071 Views
3 replies
0 likes
I don't have spotify premium first off but I have a lot of music saved but when it shuffles it ends up playing my old music and not any of the new ones I saved
I don't have spotify premium first off but I have a lot of music saved but when it shuffles it ends up playing my old music and not any of the new ones I saved
419 Views
0 replies
1 likes
I'm not sure if this is the cause but whenever my reception drops Spotify doesn't play the next song and at times stops playing the current song. This happens on downloaded playlists on songs that have been there for ages. Any ideas how to fix this? ...
I'm not sure if this is the cause but whenever my reception drops Spotify doesn't play the next song and at times stops playing the current song. This happens on downloaded playlists on songs that ha...
857 Views
0 replies
1 likes
Hey,Yesterday news told me that i can put my playlist visable in my tinder profile.I have updated the app, but i can not find how to sync my spotify account to tinder.Tell me if it works
Hey, Yesterday news told me that i can put my playlist visable in my tinder profile. I have updated the app, but i can not find how to sync my spotify account to tinder. Tell me if it works
Casual Listener
224222 Views
5 replies
4 likes
The situationI was playing from a playlist I had offline available the entire night. I have downlad via cellular data disabled. My Wi-Fi was dead. The last image in here shows that Spotify had used 1.71Gb of data in 3 hours time. I don't know what wa...
The situation I was playing from a playlist I had offline available the entire night. I have downlad via cellular data disabled. My Wi-Fi was dead. The last image in here shows that Spotify had used...
607 Views
0 replies
0 likes
I can't login my account
I can't login my account
Casual Listener
499 Views
2 replies
0 likes
I use the spotify app for android on a Samsung S7, premium account. Since several weeks (month ?) when I listen to playlists the playback stop after a track when the phone is lock. When I unlock the phone the playback "restart". The player is not in ...
I use the spotify app for android on a Samsung S7, premium account. Since several weeks (month ?) when I listen to playlists the playback stop after a track when the phone is lock. When I unloc...
Casual Listener
732 Views
2 replies
0 likes
Preciso de ajuda! Eu fui fazer o meu cadastro no plano universitario e nao consegui concluir, a tela fechou e nao abriu mais. Nem usei e ja cobrou no meu cartao! Quero cancelar a compra pq nem terminei o cadastro, Nao consigo acessar e NUNCA usei o s...
Preciso de ajuda! Eu fui fazer o meu cadastro no plano universitario e nao consegui concluir, a tela fechou e nao abriu mais. Nem usei e ja cobrou no meu cartao! Quero cancelar a compra pq nem termin...
369 Views
0 replies
0 likes
It used to work, but now I can't use the search function. Yes, I am connected by WiFi, confirmed. Same for inbox, what's new and top lusts.
It used to work, but now I can't use the search function. Yes, I am connected by WiFi, confirmed. Same for inbox, what's new and top lusts.
Music Fan
1765 Views
14 replies
0 likes
My wife and I are new subscribers. My android app gave me daily mix right away. I just realized my wife has never seen hers. Same smartphones on android.
My wife and I are new subscribers. My android app gave me daily mix right away. I just realized my wife has never seen hers. Same smartphones on android.
Community Legend
942 Views
1 replies
0 likes
Hi guys, I am wondering, how big one song file in offline mode is. How much MB does one average song (3-4 minutes) have in normal quality and high qualtiy.I have a low space on my smartphone and I want to know, if it is more spacesaving when I use sp...
Hi guys, I am wondering, how big one song file in offline mode is. How much MB does one average song (3-4 minutes) have in normal quality and high qualtiy. I have a low space on my smartpho...
Newbie
238156 Views
6 replies
1 likes
For some reason all my ads are in Portuguese and addressed at a Brazilian audience. I do not have any language filters set to Portuguese. I live in the US. My VPN is set to the US when I use it. Why in the world is this happening? I don't really care...
For some reason all my ads are in Portuguese and addressed at a Brazilian audience. I do not have any language filters set to Portuguese. I live in the US. My VPN is set to the US when I use it. Why ...
Community Legend
671 Views
1 replies
0 likes
3rd different time trying to play Def Leppard since you guys got the full catalog. Every time songs start & stop over and over. Only happens with Def Leppard songs. Weird & annoying.
3rd different time trying to play Def Leppard since you guys got the full catalog. Every time songs start & stop over and over. Only happens with Def Leppard songs. Weird & annoying.
290 Views
0 replies
0 likes
Hi! Im a premium user and using OPPO phone running Android 7.1.1 .spotify music intermittently stops playing music and i have to manually go into there app to click 'play'. Tried uninstalling and installing, still couldnt get it to work. Anyone has e...
Hi! Im a premium user and using OPPO phone running Android 7.1.1 . spotify music intermittently stops playing music and i have to manually go into there app to click 'play'. Tr...
Casual Listener
6097 Views
3 replies
0 likes
Olá,tenho uma conta Premium Familiar e não consigo ouvir nenhum álbum na ordem das músicas deles, somente toca em ordem aleatória.Por que não consigo desabilitar a ordem aleatória no App do Android (versão 8.4.4.810)?ObrigadoReginaldo
Olá, tenho uma conta Premium Familiar e não consigo ouvir nenhum álbum na ordem das músicas deles, somente toca em ordem aleatória. Por que não consigo desabilitar a ordem aleatória no App do Andro...
Newbie
71158 Views
4 replies
6 likes
