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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27346 Views
  • 59 replies
  • 23 likes
  • 27346 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870195 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870195 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24702 Views
  • 3 replies
  • 0 likes
  • 24702 Views
  • 3 replies
  • 0 likes

Solved!! Does downloaded song will take data lte if played in normal mode not offline

Hi I will like to know if i downloaded a song will take data lte in normal modeif i play it .Not in offline mode thx

  • Casual Listener
  • Hi I will like to know if  i  downloaded a song will take data lte in normal modeif i play it . Not in offline mode   thx
  • cryptonia
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

For some reason every time I start the app it takes forever to use the search function.

It's been like this every since I downloaded it. I'd have to shut the app down multiple times to get it to work. I can still play my music from my playlist but those show up a little slow at times also.

  • Newbie
  • It's been like this every since I downloaded it. I'd have to shut the app down multiple times to get it to work. I can still play my music from my playlist but those show up a little slow at times al...
  • ajburt12
  • Newbie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Does spotify save data to the phone's internal storage even though no song was ever downloaded?

I have Spotify on my android phone and I only ever 'Save' songs, never Download, yet it shows 3GB of internal storage used by Spotify. What is this data being stored on my phone by Spotify?

  • Newbie
  • I have Spotify on my android phone and I only ever 'Save' songs, never Download, yet it shows 3GB of internal storage used by Spotify. What is this data being stored on my phone by Spotify?
  • butthole2ofthem
  • Casual Listener
  • 722 Views
  • 2 replies
  • 0 likes
  • 722 Views
  • 2 replies
  • 0 likes

Sponsored message problem

Just ask why sometimes can't play sponsored message? It automatically skip to another ads.

  • Newbie
  • Just ask why sometimes can't play sponsored message? It automatically skip to another ads.
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Tarjeta SD

My problem continues, I tried everything I was told, now I download the music on the SD card, then I close the app and after a while I open it again and ask me to log in again, start and there is not a downloaded album, help please, or should I chang...

  • Casual Listener
  • My problem continues, I tried everything I was told, now I download the music on the SD card, then I close the app and after a while I open it again and ask me to log in again, start and there is not...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Solved!! LogIn not possible on Android app

Hi,I installed Spotify fresh. So very first install ever on my phone.But I can enter my details as often as I want to and it always tells me that my username/password are invalid.I try them on my computer in my browser: no issues at all! I uninstalle...

  • Casual Listener
  • Hi, I installed Spotify fresh. So very first install ever on my phone. But I can enter my details as often as I want to and it always tells me that my username/password are invalid. I try them on ...
  • Mammamartine
  • Newbie
  • 1802 Views
  • 11 replies
  • 1 likes
  • 1802 Views
  • 11 replies
  • 1 likes

Shuffle and repeat buttons have been replaced by heart and exit buttons

As you can see on the image these essential features are gone. Surely there must be way to shuffle or I will have to revert to an earlier version

  • Casual Listener
  • As you can see on the image these essential features are gone. Surely there must be way to shuffle or I will have to revert to an earlier version
  • tempus0
  • Casual Listener
  • 2801 Views
  • 4 replies
  • 0 likes
  • 2801 Views
  • 4 replies
  • 0 likes

Ever thought of hiring better coders?

Or pay them better so they can do their jobs, maybe? 

  • Regular
  • Or pay them better so they can do their jobs, maybe? 
  • 133 Views
  • 0 replies
  • 1 likes
  • 133 Views
  • 0 replies
  • 1 likes

Spotify icon on android

I can't locate my spotify icon on my android phone. How do I retrieve it?

  • Newbie
  • I can't locate my spotify icon on my android phone.  How do I retrieve it?
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Spotify keeps pausing/stoping

When listening to spotify, it keeps pausing. Sometimes it's 5 min between pauses sometimes it pauses a fee times in one song. Can i fix this? Why is it doing this?

  • Newbie
  • When listening to spotify, it keeps pausing. Sometimes it's 5 min between pauses sometimes it pauses a fee times in one song. Can i fix this? Why is it doing this?
  • James174
  • Newbie
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Google assistant not playing music

Hi just subscribed to Spotify and am already unsatisfied. If this issue is not fixed the only option is a full refund. Simply put I can't get music to play with the google assistant. I say something like "play a song by daft punk" the app opens and n...

  • Newbie
  • Hi just subscribed to Spotify and am already unsatisfied. If this issue is not fixed the only option is a full refund.    Simply put I can't get music to play with the google assistant. I...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Comment supprimer une connexion ?

Bonjour, Je ne sais pas a quoi cela peut etre du mais il semblerait que quelqu'un ait utilise mon compte spotify via un Web Player. Un Web Player (Chrome) apparait dans la liste des appareils et la musique change sans que j'intervienne, passe a la su...

  • Newbie
  • Bonjour,   Je ne sais pas a quoi cela peut etre du mais il semblerait que quelqu'un ait utilise mon compte spotify via un Web Player. Un Web Player (Chrome) apparait dans la liste des appareil...
  • 7237 Views
  • 0 replies
  • 25 likes
  • 7237 Views
  • 0 replies
  • 25 likes

Lg Android: music stops when exiting app

i have a Lg G3 and when I leave the Spoyify app the music stops both opening another app and just staying on home. No already found solutions work.

  • Newbie
  • i have a Lg G3 and when I leave the Spoyify app the music stops both opening another app and just staying on home. No already found solutions work. 
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Add Equalizer in android

I do not have the equalizer in my app it is normal? I'm on huawei p8 lite 2017 please help

  • Newbie
  • I do not have the equalizer in my app it is normal? I'm on huawei p8 lite 2017 please help
  • 512 Views
  • 0 replies
  • 0 likes
  • 512 Views
  • 0 replies
  • 0 likes

Song radio and daily mix not loading further tracks when using Spotify Connect

I'm having an issue with Daily Mix and Song Radio when using Spotify Connect.I'm using a Galaxy S7 to control and streaming to Samsung R1 speakers set up as a stereo pair.Once the mix gets to the end of what's displayed on screen it fails to load mor...

  • Regular
  • I'm having an issue with Daily Mix and Song Radio when using Spotify Connect. I'm using a Galaxy S7 to control and streaming to Samsung R1 speakers set up as a stereo pair. Once the mix gets to...
  • weedeeka
  • Newbie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

No volume control...

Using Spotify connect on Nexus 6P (Android 8.0) into an Arcam rPlay network streamer. Music playback works fine, but cannot change volume either with Spotify app volume slider or with phone's volume buttons. I also have the same problem using Spotify...

  • Newbie
  • Using Spotify connect on Nexus 6P (Android 8.0) into an Arcam rPlay network streamer.   Music playback works fine, but cannot change volume either with Spotify app volume slider or with phone'...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

How Can I Get a Time Capsule Playlist?

Now that I have my Daily Mixes, the only thing missing that I had on my old account is the Time Capsule playlist. Checking timecapsule.spotify.com it always says "Better Luck Next Time" which means Spotify doesn't have enough listening data for this ...

  • Roadie
  • Now that I have my Daily Mixes, the only thing missing that I had on my old account is the Time Capsule playlist.   Checking timecapsule.spotify.com it always says "Better Luck Next Time" whic...
  • 507 Views
  • 0 replies
  • 3 likes
  • Time Capsule
  • 507 Views
  • 0 replies
  • 3 likes

Superuser Contribution Galaxy S7 Edge - Android 7.0 Nougat - Spotify randomly pauses music

Hi everyone, My spotify app is randomly pausing music without touch it. I set the application in a "out of battery control" mode and I don't use the energy saver mode. Someone is facing the issue ? How can I solve it? Thanks for your help,Regards

  • Casual Listener
  • Hi everyone,   My spotify app is randomly pausing music without touch it.   I set the application in a "out of battery control" mode and I don't use the energy saver mode.   Some...
  • toniino38
  • Casual Listener
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

Local files on android with no pc

I really want to listen to local songs that I have downloaded on my android but due to my lack of a pc I cannot listen to them or import them or change the setting in the menu. I have tried to Search for a solution but I got nothing Is their anything...

  • Newbie
  • I really want to listen to local songs that I have downloaded on my android but due to my lack of a pc I cannot listen to them or import them or change the setting in the menu. I have tried to Search...
  • Joe
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Motorola Moto 5, extreme quality music (streaming)

Hi, I have recently bought a Motorola Moto G5. I experience a problem because when i stream my music in Extreme quality, it seems worse than when streamed on normal quality. I listen through the same headphones with both (V-moda M100) and it is bad q...

  • Newbie
  • Hi, I have recently bought a Motorola Moto G5. I experience a problem because when i stream my music in Extreme quality, it seems worse than when streamed on normal quality. I listen through the same...
  • YosHinch
  • Newbie
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes