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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5681 Views

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Spotify Offline on "Format as Internal" SD card

Hello everyone, I know, there were many of such topics already, but I could not find a decent solution.I have Xiaomi Redmi 3s with 8.1.0 android version. I activated "Developer Options" and set "Force allow apps on external".I formatted SD card as In...

Casual Listener

Hello everyone,   I know, there were many of such topics already, but I could not find a decent solution. I have Xiaomi Redmi 3s with 8.1.0 android version.   I activated "Developer Op...

669 Views

0 replies

1 likes

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Ford SYNC 2 Track information

Hi, Considering getting a Ford that has SYNC 2 and been informed Spotify only works via Bluetooth. Does this display track information? Thanks, Darren.

Newbie

Hi,   Considering getting a Ford that has SYNC 2 and been informed Spotify only works via Bluetooth. Does this display track information?   Thanks, Darren.

599 Views

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Music stops

I have Spotify premium but since two weeks I can play song's. I start the music but after 10 seconds the music stop's without doing anything after this I have to open Spotify again press start and than it works a short time

Newbie

I have Spotify premium but since two weeks I can play song's.  I start the music but after 10 seconds the music stop's without doing anything after this I have to open Spotify again press start...

194 Views

0 replies

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Lost my playlist

Hello, I recently updated my payment online and my app on my anroid device would not let me do anything besides update payment which I already did. I uninstalled the application and re-downloaded it and logged back in and all of my music was gone. I ...

Newbie

Hello, I recently updated my payment online and my app on my anroid device would not let me do anything besides update payment which I already did. I uninstalled the application and re-downloaded it ...

182 Views

0 replies

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Song stops playing after 25 seconds

I only have a problem with one song, all the other songs are the full length song. When I play the song on the desktop, it's the whole song, but when I play it on my phone, it shows 4:08 seconds and then glitches to 25 seconds and stops after 25. If ...

Newbie

I only have a problem with one song, all the other songs are the full length song. When I play the song on the desktop, it's the whole song, but when I play it on my phone, it shows 4:08 seconds and ...

262 Views

0 replies

0 likes

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h

ihu

Regular

ihu

198 Views

0 replies

0 likes

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Not compatible with my Wileyfox device?

Hi all,For some reason Google Play has always listed Spotify as being incompatible with my mobile device and though I use it regularly on my desktop computer, I have never been able to download it from Google Play.The additional info on Play's "This ...

Newbie

Hi all, For some reason Google Play has always listed Spotify as being incompatible with my mobile device and though I use it regularly on my desktop computer, I have never been able to download i...

344 Views

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Family and Connect cant find devices

Hi, We have three Android phones. All are in a family account. Only i can control all connect devices in my network. I have a Sonos Play 3 that all phones can select. However, there are problems with my receiver, Yamaha RX-A 1030. Only i can use Spot...

Casual Listener

Hi,   We have three Android phones. All are in a family account. Only i can control all connect devices in my network. I have a Sonos Play 3 that all phones can select. However, there are prob...

324 Views

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Can't play the music downloaded onto my mobile through Spotify.

I go to local files on spotify on my desktop and it shows everything in "My music" folder. I hook up my mobile to my computer, copy and paste all the music files into my SD card.I open up the spotify app on my mobileI can not play my music the same w...

Newbie

I go to local files on spotify on my desktop and it shows everything in "My music" folder.  I hook up my mobile to my computer, copy and paste all the music files into my SD card. I open u...

303 Views

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Solved!! how to make Music stop at curtain time

When I go to sleep while the music is playing it doesn't stop at curtain time it keeps playing how can u make it stop at curtain time

Newbie

When I go to sleep while the music is playing it doesn't stop at curtain time it keeps playing how can u make it stop at curtain time

Art_Doyle

Casual Listener

566 Views

1 replies

1 likes

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Adding 1/8 car audio input jack as a 'device' for Spotify App

I want to add a 1/8 inch auxiliary jack in my car, designed for audio input, as a 'device' on the Spotify App on my phone to play music on the car speakers. I have what I believe is the proper cable; each end has a 1/8 inch male connector.

Regular

I want to add a 1/8 inch auxiliary jack in my car, designed for audio input, as a 'device' on the Spotify App on my phone to play music on the car speakers. I have what I believe is the proper cable;...

279 Views

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Visual bug Samsung S8+

My music overlay every single time, when get back to spotify, I already reinstalled, delete cache and is always the same. Android 7.0Samsung Experience 8.1 I have been premium for long time, but the app now is unusable.

Casual Listener

My music overlay every single time, when get back to spotify, I already reinstalled, delete cache and is always the same.  Android 7.0 Samsung Experience 8.1  I have been premium for lon...

phan_times

Community Legend

584 Views

2 replies

1 likes

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Cant get rid of songs

These songs are local songs i use to have but no longer need them. They dont appear on my laptop but do appear on my phone and i cant get rid of them at all. What should i do??

Casual Listener

These songs are local songs i use to have but no longer need them. They dont appear on my laptop but do appear on my phone and i cant get rid of them at all. What should i do?? 

Bovril5969

Casual Listener

336 Views

2 replies

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Superuser Contribution Playlist starts over after one song

When controlling Spotify using connect and playing a Playlist, the playlist starts over from the beginning after one song finishes. This only occurs if the playlist is started or controlled from an android device. Playlists function normally in the W...

Newbie

When controlling Spotify using connect and playing a Playlist, the playlist starts over from the beginning after one song finishes. This only occurs if the playlist is started or controlled from an a...

listener_3

Casual Listener

3654 Views

10 replies

7 likes

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  • 10 replies
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Unable to connect to internet

Hi, I am a spotify premium user. I am currently running spotify on my google pixel (android 8.1). It seems that for some reason, i cannot connect to the internet no matter what types of internet i am using (wifi, data, etc). Is there anything I can d...

Casual Listener

Hi, I am a spotify premium user. I am currently running spotify on my google pixel (android 8.1). It seems that for some reason, i cannot connect to the internet no matter what types of internet i am...

Ansontyl96

Casual Listener

393 Views

1 replies

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visual bug after recieved call

Visual bug after recieving call on android note 8

Newbie

Visual bug after recieving call on android note 8

Noah

Spotify Star

478 Views

1 replies

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Recently played playlist does not appear...

Suddenly, after starting a playlist already saved, my list of recently played items did not update. What can I do? No items I'm playing appear in the list

Music Fan

Suddenly, after starting a playlist already saved, my list of recently played items did not update. What can I do? No items I'm playing appear in the list

499 Views

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Solved!! Remove Download option missing from Android App version 8.4.32.623 armV7

I have a Moto Z Force Droid running Android 7.1.1 and Spotify App version 8.4.32.623 armV7.I have playlists that are downloaded.When I press the menu button next to any of these playlists, there is a Download option but no Remove Download option.I ha...

Regular

I have a Moto Z Force Droid running Android 7.1.1 and Spotify App version 8.4.32.623 armV7. I have playlists that are downloaded. When I press the menu button next to any of these playlists, there ...

thorzyleif

Regular

1506 Views

3 replies

1 likes

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Spotify premium: se cerco musica online mi dice "nessun risultato trovato"

Sulla mia auto utilizzo sistema Parrot con Android e fino a 15 giorni fa andava tutto bene. Ora invece non funziona piu la ricerca dei brani, mi dice sempre che non trova nessun risultato eppure Internet funziona perfettamente. Posso sapere perche? O...

Newbie

  Sulla mia auto utilizzo sistema Parrot con Android e fino a 15 giorni fa andava tutto bene. Ora invece non funziona piu la ricerca dei brani, mi dice sempre che non trova nessun risultato epp...

1284 Views

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2 likes

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Bmw and android metadata

Hello guys,I have read various discussions about the metadata problem between android and bmw but I have not found a solution, can someone help me?I have a 2012 f30 with a professional navigator and an s8 but I do not see information about the songs....

Newbie

Hello guys, I have read various discussions about the metadata problem between android and bmw but I have not found a solution, can someone help me? I have a 2012 f30 with a professional navigator ...

433 Views

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