Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Anyone know why my radio icon is missing from the spotify app on my samsung s8 phone? The only options i have are playlists, home and search. If i log on on my laptop it is there but i need it on my phone. I havr uninstalled it and reinstalled it and...
Anyone know why my radio icon is missing from the spotify app on my samsung s8 phone? The only options i have are playlists, home and search. If i log on on my laptop it is there but i need it on my ...
Newbie
8683 Views
7 replies
0 likes
Hi, I've been trying to get Spotify to save music to the SD card that's in my phone or even to move the entire app over there entirely. Internet says there should be an option under Settings for saving but it's not there, would any of you know what t...
Hi, I've been trying to get Spotify to save music to the SD card that's in my phone or even to move the entire app over there entirely. Internet says there should be an option under Settings for savi...
Newbie
465 Views
2 replies
0 likes
It's been like this every since I downloaded it. I'd have to shut the app down multiple times to get it to work. I can still play my music from my playlist but those show up a little slow at times also.
It's been like this every since I downloaded it. I'd have to shut the app down multiple times to get it to work. I can still play my music from my playlist but those show up a little slow at times al...
Newbie
323 Views
1 replies
0 likes
I was charging my phone earlier and i unplugged it to move it and even though it had battery it shut off as soon as i unplugged it. Whenni turned it back on it had logged me out. Now trying to log back in it says that im not online and when i hit con...
I was charging my phone earlier and i unplugged it to move it and even though it had battery it shut off as soon as i unplugged it. Whenni turned it back on it had logged me out. Now trying to log ba...
Community Legend
365 Views
1 replies
0 likes
Just ask why sometimes can't play sponsored message? It automatically skip to another ads.
Just ask why sometimes can't play sponsored message? It automatically skip to another ads.
426 Views
0 replies
0 likes
Music failing when switched manually. Music starts and on 1 second cuts and then runs normally to the end or when I advance the song in the time bar. It happened after my device upgraded to Android 8 (moto x4). My friend is having the same problem on...
Music failing when switched manually. Music starts and on 1 second cuts and then runs normally to the end or when I advance the song in the time bar. It happened after my device upgraded to And...
Regular
537 Views
1 replies
1 likes
My problem continues, I tried everything I was told, now I download the music on the SD card, then I close the app and after a while I open it again and ask me to log in again, start and there is not a downloaded album, help please, or should I chang...
My problem continues, I tried everything I was told, now I download the music on the SD card, then I close the app and after a while I open it again and ask me to log in again, start and there is not...
263 Views
0 replies
0 likes
HiIm using an android phone Huawei 9 lite . I have a premium subscription and am trying download some music to my phone .In the past i have done this succesfully ,however it ofter dissapears from my phone , and i also get a message saying " I have fi...
Hi Im using an android phone Huawei 9 lite . I have a premium subscription and am trying download some music to my phone .In the past i have done this succesfully ,however it ofter dissap...
Regular
3986 Views
3 replies
0 likes
Or pay them better so they can do their jobs, maybe?
Or pay them better so they can do their jobs, maybe?
212 Views
0 replies
1 likes
Cuando la instalo la app me aparece la opcion, pero cuando intento descargarlos me da ERROR EN LA DESCARGA y desaparece la opcion de almacenamiento, tengo android 7.1.1, ya intente todo, moviendo las carpetas, borrando el cache, desinstalando y reins...
Cuando la instalo la app me aparece la opcion, pero cuando intento descargarlos me da ERROR EN LA DESCARGA y desaparece la opcion de almacenamiento, tengo android 7.1.1, ya intente todo, moviendo las...
Newbie
1106 Views
2 replies
0 likes
I can't locate my spotify icon on my android phone. How do I retrieve it?
I can't locate my spotify icon on my android phone. How do I retrieve it?
311 Views
0 replies
0 likes
Hi just subscribed to Spotify and am already unsatisfied. If this issue is not fixed the only option is a full refund. Simply put I can't get music to play with the google assistant. I say something like "play a song by daft punk" the app opens and n...
Hi just subscribed to Spotify and am already unsatisfied. If this issue is not fixed the only option is a full refund. Simply put I can't get music to play with the google assistant. I...
349 Views
0 replies
0 likes
Bonjour, Je ne sais pas a quoi cela peut etre du mais il semblerait que quelqu'un ait utilise mon compte spotify via un Web Player. Un Web Player (Chrome) apparait dans la liste des appareils et la musique change sans que j'intervienne, passe a la su...
Bonjour, Je ne sais pas a quoi cela peut etre du mais il semblerait que quelqu'un ait utilise mon compte spotify via un Web Player. Un Web Player (Chrome) apparait dans la liste des appareil...
7770 Views
0 replies
25 likes
i have a Lg G3 and when I leave the Spoyify app the music stops both opening another app and just staying on home. No already found solutions work.
i have a Lg G3 and when I leave the Spoyify app the music stops both opening another app and just staying on home. No already found solutions work.
251 Views
0 replies
0 likes
Sempre que coloco uma musica no smartphone (Moto Z2 Force, Android Oreo) e ela chega no primeiro segundo acaba dando uma travada e depois volta, reparei que em pouquissimas musicas isso nao ocorre mas e uma entre mil praticamente. Chegou no 1 segundo...
Sempre que coloco uma musica no smartphone (Moto Z2 Force, Android Oreo) e ela chega no primeiro segundo acaba dando uma travada e depois volta, reparei que em pouquissimas musicas isso nao ocorre ma...
Newbie
8768 Views
15 replies
2 likes
I do not have the equalizer in my app it is normal? I'm on huawei p8 lite 2017 please help
I do not have the equalizer in my app it is normal? I'm on huawei p8 lite 2017 please help
618 Views
0 replies
0 likes
Using Spotify connect on Nexus 6P (Android 8.0) into an Arcam rPlay network streamer. Music playback works fine, but cannot change volume either with Spotify app volume slider or with phone's volume buttons. I also have the same problem using Spotify...
Using Spotify connect on Nexus 6P (Android 8.0) into an Arcam rPlay network streamer. Music playback works fine, but cannot change volume either with Spotify app volume slider or with phone'...
338 Views
0 replies
0 likes
Now that I have my Daily Mixes, the only thing missing that I had on my old account is the Time Capsule playlist. Checking timecapsule.spotify.com it always says "Better Luck Next Time" which means Spotify doesn't have enough listening data for this ...
Now that I have my Daily Mixes, the only thing missing that I had on my old account is the Time Capsule playlist. Checking timecapsule.spotify.com it always says "Better Luck Next Time" whic...
698 Views
0 replies
3 likes
I have a Samsung A3 2017. When I try to download a playlist, one song will download then the the download stops and the message 'go online to download' appears. Spotify connect does not work correctly either. I can connect to a speaker but the back, ...
I have a Samsung A3 2017. When I try to download a playlist, one song will download then the the download stops and the message 'go online to download' appears. Spotify connect does not work correctl...
Moderator
1591 Views
6 replies
0 likes
Why does my wife's Pixel have a 'microphone' icon allowing her to voice search and my same phone running the same update of Spotify does not? Anyone know how I can add this? -Thanks
Why does my wife's Pixel have a 'microphone' icon allowing her to voice search and my same phone running the same update of Spotify does not? Anyone know how I can add this? &nb...
201 Views
0 replies
0 likes
