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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

120218 Views

27 replies

4 likes

  • 120218 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

242532 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 242532 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

603867 Views

79 replies

3 likes

  • 603867 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

496622 Views

581 replies

42 likes

Account
Free
  • 496622 Views
  • 581 replies
  • 42 likes

Can't login

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email pops up. This is very frustrating and i am very confu...

Casual Listener

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email po...

449 Views

0 replies

0 likes

  • 449 Views
  • 0 replies
  • 0 likes

Solved!! How do I make sure I'm playing my downloaded playlist even when I have data turned on?

I have data on my phone turned on for other uses, but I want to play my downloaded playlist. How can I make sure Spotify isn't using data even when it is available? Thanks.

Casual Listener

I have data on my phone turned on for other uses, but I want to play my downloaded playlist.  How can I make sure Spotify isn't using data even when it is available? Thanks. 

_Brinky_

Casual Listener

974 Views

4 replies

0 likes

  • 974 Views
  • 4 replies
  • 0 likes

Unable to log in to Android app

My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account". Tried resetting my password, and redownloading the...

Newbie

My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account"....

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

Local files not transferring to phone

Hi I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the same wifi network and have logged in and out of spotify on m...

Casual Listener

Hi  I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the sa...

user-removed

Not applicable

967 Views

5 replies

0 likes

  • 967 Views
  • 5 replies
  • 0 likes

Benutzername oder Passwort falsch?!

Hallo zusammen,ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen.Im Web Browser funktioniert alles wie gewohnt.Das Passwort habe ich bereits mehrmals zurückgesetzt und das Smartphone wurde ebenfalls mehrfach neugestartet. Leider ke...

Casual Listener

Hallo zusammen, ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen. Im Web Browser funktioniert alles wie gewohnt. Das Passwort habe ich bereits mehrmals zurückgesetzt und das Sm...

Troll2

Newbie

2059 Views

2 replies

0 likes

  • 2059 Views
  • 2 replies
  • 0 likes

Spotify tv android

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ?

Casual Listener

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ? 

marcellomendo02

Casual Listener

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

cannot log in

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me? thanks

Newbie

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me?...

cyp86

Newbie

884 Views

1 replies

1 likes

  • 884 Views
  • 1 replies
  • 1 likes

Online

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked.

Newbie

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked. 

HouseOfPain99

Casual Listener

708 Views

2 replies

0 likes

  • 708 Views
  • 2 replies
  • 0 likes

Download Quality changes when starting download

Hey everyone,I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on it. I changed it again to extreme but it always resets...

Newbie

Hey everyone, I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on i...

954 Views

0 replies

0 likes

  • 954 Views
  • 0 replies
  • 0 likes

App blocked by office net

Hi to all!Now I'm using free Spotify version, but I should want to have premium version .I have just one question.I can't use Spotify app when I work, because it's blocked(firewall o something like that).There is a way to use web version from my andr...

Newbie

Hi to all! Now I'm using free Spotify version, but I should want to have premium version . I have just one question. I  can't use Spotify app  when I work, because it's blocked(firewall ...

user-removed

Not applicable

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

Add friends from smartphone-app

Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot

Casual Listener

Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot

jor_m

Newbie

1259 Views

3 replies

0 likes

  • 1259 Views
  • 3 replies
  • 0 likes

me faltan opciones en spotify android

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otras opciones de la cuenta y lo tengo actualizado en ...

Newbie

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otr...

465 Views

0 replies

0 likes

  • 465 Views
  • 0 replies
  • 0 likes

Cannot log in

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised. I have deleted and installed the app a few times, changed my password and still not able to access throu...

Newbie

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised.   I have deleted and installed the app a few t...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Cannot login into my account

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

Newbie

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Cannot delete greyed out song from my own playlist

So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other similar issues to this, but none of them were solv...

Music Fan

So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other...

845 Views

0 replies

0 likes

  • 845 Views
  • 0 replies
  • 0 likes

Icon

icon disappeared from Android screen, what i do?

Newbie

icon disappeared from Android screen, what i do?

user-removed

Not applicable

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Music limit?

Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems

Newbie

Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems 

442 Views

0 replies

0 likes

  • 442 Views
  • 0 replies
  • 0 likes

New Android update?

Hi!Can someone care to explain what happened to the app in the recent update or something. It has gone from okay app to looking like a cheap iOS ripoff on an android phone. Is this how its supposed to look from now on?

Regular

Hi! Can someone care to explain what happened to the app in the recent update or something. It has gone from okay app to looking like a cheap iOS ripoff on an android phone. Is this how its suppos...

DanBone

Newbie

3397 Views

9 replies

1 likes

  • 3397 Views
  • 9 replies
  • 1 likes

Problem with Premium service

Un mese fa ho sottoscritto l'abbonamento a Spotify Premium, pochi giorni fa e avvenuto il pagamento del servizioPoco dopo mi e arrivata un E-mail con scritto che c'era un problema. Ho disinstallato e reinstallato l'app, effettuato l'accesso ma non fu...

Newbie

Un mese fa ho sottoscritto l'abbonamento a Spotify Premium, pochi giorni fa e avvenuto il pagamento del servizio Poco dopo mi e arrivata un E-mail con scritto che c'era un problema. Ho disinstallato...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes