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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

120230 Views

27 replies

4 likes

  • 120230 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

242537 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 242537 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

603879 Views

79 replies

3 likes

  • 603879 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

496635 Views

581 replies

42 likes

Account
Free
  • 496635 Views
  • 581 replies
  • 42 likes

I cannot log in although my username and password are correct

Everytime I try to log in it kicks me out and brings me back to the log in sceen instantly. My password and username are correct... I have tried multiple times I also tried undownloading and redownloading the app put to no avail. I have tried resetti...

Casual Listener

Everytime I try to log in it kicks me out and brings me back to the log in sceen instantly. My password and username are correct... I have tried multiple times I also tried undownloading and redownlo...

Jessiqwa

Casual Listener

729 Views

2 replies

1 likes

  • 729 Views
  • 2 replies
  • 1 likes

Problema offline

Buenas,Hace poco migre desde iOS a Android, y dentro de mis Apps imprescindibles esta Spotify, de la cual tengo premium y uso -generalmente- offline. Todo bien, pues lo hacia en iOS, pero ultimamente me ha ocurrido que cuando quiero oir musica, la se...

Newbie

Buenas, Hace poco migre desde iOS a Android, y dentro de mis Apps imprescindibles esta Spotify, de la cual tengo premium y uso -generalmente- offline.   Todo bien, pues lo hacia en iOS, pero ...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

30 min of ad-free music isn't working

This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get another ad. Sometimes I will get an ad after just one...

Casual Listener

This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get an...

725 Views

0 replies

0 likes

  • 725 Views
  • 0 replies
  • 0 likes

can't login

I can't login, I was changed my password but it's not work

Newbie

I can't login, I was changed my password but it's not work

alidemirtas

Newbie

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

lock screen widget

is there a way to switch songs and pause them on the locj screen? not having to go into the phone to do so?

Casual Listener

is there a way to switch songs and pause them on the locj screen? not having to go into the phone to do so?

scottratloaf

Casual Listener

12599 Views

3 replies

1 likes

  • 12599 Views
  • 3 replies
  • 1 likes

Off-line tracks keep on dissapearing

My off-line tracks keep on disappearing . I use an Android smartphone and the off-line tracks are on a SD-card which has plenty of space left . I tried a clean installation many times but that doesn't help. This problem exists for many years now, so ...

Visitor

My off-line tracks keep on disappearing . I use an Android smartphone and the off-line tracks are on a SD-card which has plenty of space left . I tried a clean installation many times but that doesn'...

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
  • 0 likes

LOST OFFLINE SONGS

I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and downloaded always remain. After opening the app ag...

Casual Listener

I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and...

user-removed

Not applicable

7871 Views

17 replies

3 likes

Lost Offline Songs
  • 7871 Views
  • 17 replies
  • 3 likes

Solved!! Cannot login on android

hi, I did a reset on my android and now I cannot login anymore. user credentials are correct and I can login on web and laptops without any problem. I removed the android from the connected offline devices but this did not help either.what should I d...

Newbie

hi,   I did a reset on my android and now I cannot login anymore. user credentials are correct and I can login on web and laptops without any problem. I removed the android from the connected ...

chr1sty

Newbie

1861 Views

5 replies

0 likes

  • 1861 Views
  • 5 replies
  • 0 likes

Download

I'm having trouble downloading my playlist. It says "go to settings to download using cellular". I went to my settings & toggled it & went back to my playlist to download it but it just says the same thing. What's going on?

Newbie

I'm having trouble downloading my playlist. It says "go to settings to download using cellular". I went to my settings & toggled it & went back to my playlist to download it but it just says ...

Bachstrom

Newbie

648 Views

1 replies

1 likes

  • 648 Views
  • 1 replies
  • 1 likes

Troubles with logging in via the App

Cant log in via the App, however the password and the username are correct (can log onto the account via the vebsite). What should I do?

Newbie

Cant log in via the App, however the password and the username are correct (can log onto the account via the vebsite). What should I do?

phan_times

Community Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Next song starts 10-20 secs in, not from beginning

The next song keeps playing 10 to 20 seconds in instead of from the beginning even though the Crossfade is set to 0 seconds and gapless playing is off. I've tried messing with all the settings and nothing seems to change and its really annoying becau...

Newbie

The next song keeps playing 10 to 20 seconds in instead of from the beginning even though the Crossfade is set to 0 seconds and gapless  playing is off. I've tried messing with all the settings ...

jechin1

Casual Listener

5380 Views

1 replies

11 likes

  • 5380 Views
  • 1 replies
  • 11 likes

Premium y no funciona sin wifi. Doesn't work with out wifi

Im premium, but only works with wifi, if I intend to use my internet plan appears a message that I'm off line but it's not true. Tengo el spotify Premium y aparentemente esta todo bien.. Pero cuando salgo de casa sin wifi, solo reproduce mis cancione...

Newbie

Im premium, but only works with wifi, if I intend to use my internet  plan appears a message that I'm off line but it's not true. Tengo el spotify Premium y aparentemente esta todo bien.. Pero c...

550 Views

0 replies

0 likes

  • 550 Views
  • 0 replies
  • 0 likes

Google Assistance isn't linking my Spotify account...

I have a Samsung 8 and I've uninstalled google assistance and all and still no fix.I've done the permisson thing on the spotify app but no luck. I get to the point to where I confirm my spotify details but then it just says ERROR. any help? i have fa...

Casual Listener

I have a Samsung 8 and I've uninstalled google assistance and all and still no fix. I've done the permisson thing on the spotify app but no luck.  I get to the point to where I confirm my spot...

533 Views

0 replies

0 likes

  • 533 Views
  • 0 replies
  • 0 likes

Solved!! Spotify ICS App, Beta app out now, download instructions here

Finally, the wait is over! Spotify has released a beta app for ICS that hopefully fixes all our problems. If you want to have it now on your phone, do the following:- Go into your phone's settings, and click on 'Security' > scroll down and switch on ...

Roadie

Finally, the wait is over! Spotify has released a beta app for ICS that hopefully fixes all our problems.   If you want to have it now on your phone, do the following: - Go into your phone's ...

soundthealarm

Newbie

37493 Views

98 replies

4 likes

  • 37493 Views
  • 98 replies
  • 4 likes

Track Skipping While Casting

When I'm trying to cast from my phone to my Google Home or Chromecast, Spotify will skip tracks until the end of the playlist and then stop. I've tried uninstalling and reinstalling, I've rebooted the casting devices, and I've cleared the cache, none...

Newbie

When I'm trying to cast from my phone to my Google Home or Chromecast, Spotify will skip tracks until the end of the playlist and then stop.     I've tried uninstalling and reinstall...

697 Views

0 replies

2 likes

  • 697 Views
  • 0 replies
  • 2 likes

Solved!! Spotify Redmi pro MIUI

Hi Good day! By the way, I have no external memory, just internal. I just tried my own trouble shooting to find the music I just downloaded through spofity, like; 1.) Clear Data and Cache and check if the folder is still there at (Android/data/com.sp...

Casual Listener

Hi Good day!   By the way, I have no external memory, just internal.   I just tried my own trouble shooting to find the music I just downloaded through spofity, like;   1.) Clear...

pthreexo

Casual Listener

2250 Views

4 replies

0 likes

  • 2250 Views
  • 4 replies
  • 0 likes

A song is missing

Hello all, Spotify has not all songs How to upload missing tracks to Spotify.

Casual Listener

Hello all,  Spotify has not all songs  How to upload missing tracks to Spotify. 

Netrilis

Music Fan

3778 Views

4 replies

1 likes

  • 3778 Views
  • 4 replies
  • 1 likes

Unable to login via Android app

As the subject suggests, I'm unable to login on my Samsung S8+. My credentials are correct, but as a formailty I reset my password anyway. When I click to sign in, it momentarily signs in for about half a second then signs me out and says my username...

Newbie

As the subject suggests, I'm unable to login on my Samsung S8+. My credentials are correct, but as a formailty I reset my password anyway.  When I click to sign in, it momentarily signs in for ...

Joe

Community Legend

663 Views

3 replies

0 likes

  • 663 Views
  • 3 replies
  • 0 likes

Spotify not working when logging in on Galaxy J2 Prime

Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with Wi-Fi.

Newbie

Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with ...

782 Views

0 replies

0 likes

  • 782 Views
  • 0 replies
  • 0 likes