Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29911 Views
  • 60 replies
  • 24 likes
  • 29911 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871361 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871361 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24940 Views
  • 3 replies
  • 0 likes
  • 24940 Views
  • 3 replies
  • 0 likes

Full albums not appearing

I woke up this morning to find that suddenly many of my saved albums only had a few songs saved if I accessed them through my library. If I search I can get the whole album, but only a small, seemingly random selection will save to my phone.

  • Newbie
  • I woke up this morning to find that suddenly many of my saved albums only had a few songs saved if I accessed them through my library. If I search I can get the whole album, but only a small, seeming...
  • 835 Views
  • 0 replies
  • 0 likes
  • 835 Views
  • 0 replies
  • 0 likes

Spotify Connect Playlist 100 song limit

Hi, there seems to be a problem with spotify connect where playing a playlist of songs that has more than 100 songs trims the playlist to 100 songs on the connected device. This has lasted for a last few Android versions and a few of Windows desktop ...

  • Casual Listener
  • Hi,   there seems to be a problem with spotify connect where playing a playlist of songs that has more than 100 songs trims the playlist to 100 songs on the connected device. This has lasted f...
  • Arigoud
  • Music Fan
  • 5884 Views
  • 5 replies
  • 25 likes
  • 5884 Views
  • 5 replies
  • 25 likes

Downloading takes too much time.

Im trying to download a few songs but it takes forever to do so. It took about 3 mins for each song. My wifi connection is strong and stable but it still downloads extremely slowly.

  • Newbie
  • Im trying to download a few songs but it takes forever to do so. It took about 3 mins for each song. My wifi connection is strong and stable but it still downloads extremely slowly.
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

I delete the downloaded lists but no space is freed in the memory ... any solution?

Hello everyone, I have a premium account and a lot of downloaded music. The problem is that when I delete some album or list, it does not release any space in the micro sd ... Does anyone miss it? Does anyone have a solution? thank you very much

  • Casual Listener
  • Hello everyone, I have a premium account and a lot of downloaded music. The problem is that when I delete some album or list, it does not release any space in the micro sd ... Does anyone miss it? Do...
  • vavaiaro
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

download problem

Hey, whenever I use spotify where my net connection isn't so strong nothing will load, but the main problem is that when I close and open spotify again it removes all of my downloads except playlist.

  • Newbie
  • Hey, whenever I use spotify where my net connection isn't so strong nothing will load, but the main problem is that when I close and open spotify again it removes all of my downloads except playlist.
  • Kauo
  • Casual Listener
  • 244 Views
  • 1 replies
  • 1 likes
  • 244 Views
  • 1 replies
  • 1 likes

Can't Open The Album Pages,Please help

All functions work well, except album page.When I try to open it ,it says "Sorry something went wrong . That didn't work.Please have another go."Internet connection works well.This problem began at yesterday.

  • Newbie
  • All functions work well, except album page.When I try to open it ,it says "Sorry something went wrong . That didn't work.Please have another go."Internet connection works well.This problem began at y...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Downloaded songs. Where to find these.?

Hej everyone. ANDROID App here.I can't find anywhere the songs that I downloaded.Isn't there any area in the app where that should be shown.?

  • Casual Listener
  • Hej everyone.   ANDROID App here. I can't find anywhere the songs that I downloaded. Isn't there any area in the app where that should be shown.?
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

I want to delete my Spotify account

I created a Spotify account with my Facebook account, I want to delete it so I can use another Spotify account with my Facebook

  • Newbie
  • I created a Spotify account with my Facebook account, I want to delete it so I can use another Spotify account with my Facebook
  • IguanaSetup
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

NOT WORKING. HELLPPPPP

Hiya! So I'm on Android and my problem is that I cannot log in. Unfortunately, I was logged into Spotify listening to music when all of a sudden it stopped playing the music and LOGGED ME OUT. I only had it offline mode because I was using her acc to...

  • Newbie
  • Hiya! So I'm on Android and my problem is that I cannot log in.    Unfortunately, I was logged into Spotify listening to music when all of a sudden it stopped playing the music and LOGGED...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Playlist on sd-card

Hello, how can I download a playlist on my sd-card

  • Casual Listener
  • Hello, how can I download a playlist on my sd-card
  • petrad
  • Casual Listener
  • 1004 Views
  • 2 replies
  • 0 likes
  • 1004 Views
  • 2 replies
  • 0 likes

Controlling via Steering wheel not working.

Hi, Initially it works well, not sure since when (maybe a month ago) I got this problem. I cannot change songs via steering wheel on my 2015 BMW 320i, other things still work well such as playing back, seeing track info or chagne tracks with the idri...

  • Newbie
  • Hi,   Initially it works well, not sure since when (maybe a month ago) I got this problem. I cannot change songs via steering wheel on my 2015 BMW 320i, other things still work well such as pl...
  • 511 Views
  • 0 replies
  • 3 likes
  • 511 Views
  • 0 replies
  • 3 likes

Music quality and equalizer

I have an older Samsung Tab2 7.0 tablet running and have Spotify Premium. I tried to adjust the music quality and access the equalizer but both are unavailble. How can I get those features to show up on my Settings?

  • Casual Listener
  • I have an older Samsung Tab2 7.0 tablet running  and have Spotify Premium.  I tried to adjust the music quality and access the equalizer but both are unavailble.  How can I get those f...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

The little box of the skip and pause

The little box of the pause and skip thing won't show up in my notifications area of the phone when I'm playing music a d exit it while playing the music but the box thing won't show.

  • Newbie
  • The little box of the pause and skip thing won't show up in my notifications area of the phone when I'm playing music a d exit it while playing the music but the box thing won't show.
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Spotify crashing phone if my laptop has spotify open???

My phone kept on crashing but only while i was at home, i came to the conclusion that it is only when my laptop also has spotify open? Any fix? I have reinstalled on both devices and cleared the cache on my phone

  • Newbie
  • My phone kept on crashing but only while i was at home, i came to the conclusion that it is only when my laptop also has spotify open? Any fix? I have reinstalled on both devices and cleared the cach...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Galaxy S8+ -- Spotify Freezes

After I installed the most recent update to Spotify on my Galaxy S8+, Spotify will let me login to my account and the app starts, but then immediately crashes and will not load.I've tried all the other recommended fixes I've found here in the forum a...

  • Newbie
  • After I installed the most recent update to Spotify on my Galaxy S8+, Spotify will let me login to my account and the app starts, but then immediately crashes and will not load. I've tried all the o...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Google Assistant plays same playlist when I say "play some music"

When I ask the google assistant to "play some music", it plays an annoying playlist everytime. I cannot make it continue what it was playing. It swithec to the same playlist everytime. I cannot delete the playlist because it is not mine, I am not fol...

  • Newbie
  • When I ask the google assistant to "play some music", it plays an annoying playlist everytime. I cannot make it continue what it was playing. It swithec to the same playlist everytime. I cannot delet...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Spotify has 345GB of memory in use

Hello, ( Sorry for my bad english in advance )My spotify always use 345 GB when I look on my Phones memory. I use a Samsung J5 2017 with a 32GB memory Card. I don't know if it's just a visual bug or something like that because I only have ~40GB of me...

  • Casual Listener
  • Hello, ( Sorry for my bad english in advance 🙂 ) My spotify always use 345 GB when I look on my Phones memory. I use a Samsung J5 2017 with a 32GB memory Card. I don't know if it's just a visual bu...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Spotify on Denon x1200w will stop playing and crash when I unlock my phone or wives

Myself and my wife use Oneplus X and have Spotify installed on our computers and phones. Now we've taken advantage of the Family package. This has caused an error that wasn't there before.Every time spotify is playing on the Denon network receiver an...

  • Newbie
  • Myself and my wife use Oneplus X and have Spotify installed on our computers and phones. Now we've taken advantage of the Family package. This has caused an error that wasn't there before. Every tim...
  • Piszczyk
  • Newbie
  • 769 Views
  • 2 replies
  • 1 likes
  • 769 Views
  • 2 replies
  • 1 likes

Solved!! Can`t operate spotify over my bluetooth headset

Hello, last week I saved my spotify offline songs on my sd card because my phone storage was to small. Since I did this I can`t operate spotify over my bluetooth headset and over my Zenec Radio in my car. On top of that I can`t see the tracks and the...

  • Regular
  • Hello,   last week I saved my spotify offline songs on my sd card because my phone storage was to small.   Since I did this I can`t operate spotify over my bluetooth headset and over my...
  • user-removed
  • Not applicable
  • 28981 Views
  • 29 replies
  • 0 likes
  • 28981 Views
  • 29 replies
  • 0 likes

Superuser Contribution Spotify starts playing automatically

Whenever I watch an Instagram video or hang up on a phone conversation, Spotify starts playing automatically. I've disabled auto-play but it keeps happening. It's not running in the background when this happens. This is on an Motorola G5 plus. Thank ...

  • Newbie
  • Whenever I watch an Instagram video or hang up on a phone conversation, Spotify starts playing automatically. I've disabled auto-play but it keeps happening. It's not running in the background when t...
  • ianjoethompson
  • Newbie
  • 11757 Views
  • 4 replies
  • 9 likes
  • 11757 Views
  • 4 replies
  • 9 likes