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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1144 Views

0 replies

4 likes

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Spotify wont connect

The spotify App crashed, im using an android system, and after that it it logged me out. Now it wont reconnect. Is there any way to fix this problem without deleting Spotify and every song that I downloaded? This would be rather crucial because I'm n...

Newbie

The spotify App crashed, im using an android system, and after that it it logged me out. Now it wont reconnect. Is there any way to fix this problem without deleting Spotify and every song that I dow...

343 Views

0 replies

0 likes

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Music skipping like a CD

As of late, when listening through my app, the music will skip as though it's a scratched CD. It'll be the first song in a playlist or album for the first 30 seconds or so. I followed the directions posted here (community.spotify.com/t5/Android/Audio...

Regular

As of late, when listening through my app, the music will skip as though it's a scratched CD. It'll be the first song in a playlist or album for the first 30 seconds or so.   I followed the di...

Joe

Community Legend

1206 Views

1 replies

0 likes

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Problems when turning the screen on and off.

Each time I press the power button in my phone, turning the screen on or off, whatever I'm listening to skips ahead about 2 seconds. It's really weird and annoying. It didn't do this with my old phone, just this new one. Can anyone help?

Newbie

Each time I press the power button in my phone, turning the screen on or off, whatever I'm listening to skips ahead about 2 seconds. It's really weird and annoying. It didn't do this with my old phon...

267 Views

0 replies

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Spotify is playing my titles but they are lagging

So I got spotify prenium since 1 year, but it as been 1 week since my titles have started to lag when im listening to them. Sometimes they even completly stop by themself. But usually there is like "chips" of song that are buggy, just like when you t...

Newbie

So I got spotify prenium since 1 year, but it as been 1 week since my titles have started to lag when im listening to them. Sometimes they even completly stop by themself. But usually there is like "...

482 Views

0 replies

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Trying to save albums on Samsung 8 and the app crashes

Hi guys, This issue started today. Just trying to press 'Save' on an album and the entire app crashes. Not cool. Any ideas?

Casual Listener

Hi guys,   This issue started today. Just trying to press 'Save' on an album and the entire app crashes. Not cool. Any ideas?

308 Views

0 replies

0 likes

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Android App doesn't connect using WiFi

Hi. For a while now Spotify does not connect using any wifi network (tested in different places), only works using mobile data. I've had this problem for a while now but I thought it would be fixed in newer releases. I am using a Huawei P9 Lite with ...

Casual Listener

Hi. For a while now Spotify does not connect using any wifi network (tested in different places), only works using mobile data. I've had this problem for a while now but I thought it would be fixed i...

watangaboy

Casual Listener

2753 Views

5 replies

1 likes

Android
Wifi Casting
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Spotify onnect Availability

My Onkyo TX-NR525 supports Spotify Connect. However, I cannot connect from any Android device in the house straight away. What I mean is that I first have to connect from my PC, that works fine, and then I see the Onkyo on our Android devices. How ca...

Newbie

My Onkyo TX-NR525 supports Spotify Connect. However, I cannot connect from any Android device in the house straight away. What I mean is that I first have to connect from my PC, that works fine, and ...

murpsel

Gig Goer

354 Views

1 replies

0 likes

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"Go online to see menu" issue

Hi all, I'm having an issue with the Spotify app on my phone (actually loaded on my SD card because I have so much music downloaded) that frequently when I am trying to use the menu (go to artist, add to playlist, etc.) it will spool for a few second...

Regular

Hi all,   I'm having an issue with the Spotify app on my phone (actually loaded on my SD card because I have so much music downloaded) that frequently when I am trying to use the menu (go to a...

1394 Views

0 replies

15 likes

Android
internet
wifi
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Lost music

I've had Spotify years now. Never had a drama. Now i go into a playlist that only had 60 songs in it. And i can only visibly see 9 or so. Yet the playlist still states 60 songs in this one playlist. What could cause this? I've tried hitting the downl...

Newbie

I've had Spotify years now.  Never had a drama.  Now i go into a playlist that only had 60 songs in it.  And i can only visibly see 9 or so.  Yet the playlist still states 60 song...

349 Views

0 replies

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Doesn't play the next song :(

Everytime I play spotify, it doesn't play the next song after one ends. It happens when I'm on the app but my phone is off and when I'm not on the app but still using my phone. It makes me go to the app and leave the phone on so it would continuously...

Newbie

Everytime I play spotify, it doesn't play the next song after one ends. It happens when I'm on the app but my phone is off and when I'm not on the app but still using my phone. It makes me go to the ...

344 Views

0 replies

0 likes

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Keeps moving music from SD to internal storage

Spotify keeps moving music from my 64 GB SD card (with plenty of room) to my internal storage. I am able to move the music back to SD, but after a few days or sometimes or even hours, the music moves back to internal storage. I have had no other prob...

Newbie

Spotify keeps moving music from my 64 GB SD card (with plenty of room) to my internal storage. I am able to move the music back to SD, but after a few days or sometimes or even hours, the music moves...

phan_times

Community Legend

5154 Views

4 replies

9 likes

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Problemas con spotify en un dispositivo google cast

Al reproducir mi musica al dispositivo google cast luego de un rato, al llegar a la cancion numero 100 de 111 que tiene la playlist se pararon las canciones y volvio a la primera cancion como si se hubieran escuchado todas las canciones, pero no, fal...

Newbie

Al reproducir mi musica al dispositivo google cast luego de un rato, al llegar a la cancion numero 100 de 111 que tiene la playlist se pararon las canciones y volvio a la primera cancion como si se h...

381 Views

0 replies

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How to remove podcasts from the home screen

Every time I open the app, the top row, which used to be my Daily Mixes, now has several podcasts with what I consider to be rude, offensive, and inappropriate content. Podcasts with names like The Prude and the Pornstar, Guys We F****d, **bleep** Wi...

Casual Listener

Every time I open the app, the top row, which used to be my Daily Mixes, now has several podcasts with what I consider to be rude, offensive, and inappropriate content. Podcasts with names like The P...

Ihatepodcasts

Casual Listener

24173 Views

1 replies

117 likes

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Solved!! ''We're experiencing a problem please try again''

So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experiencing a problem please try again'' and I did try ag...

Casual Listener

So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experie...

trick--trouble

Newbie

21894 Views

21 replies

1 likes

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Remote control to Samsung galaxy s8

Hi, I'm having trouble remote controlling spotify on my phone from the comouter.So if i start playing a song on my phone, i can change song and such from the computer no problem, but if i pause the music from the computer i can't start it up again wi...

Newbie

Hi, I'm having trouble remote controlling spotify on my phone from the comouter. So if i start playing a song on my phone, i can change song and such from the computer no problem, but if i...

626 Views

0 replies

0 likes

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Spotify connect problems, need to reinstall to fix it each time

I use spotify connect (not chromecast) to play audio on my stereo via my android TV. I recently switched to an android phone, now regularly the option to stream to the spotify connect tv disappears, this can be fixed by removing the spofity app and r...

Newbie

I use spotify connect (not chromecast) to play audio on my stereo via my android TV. I recently switched to an android phone, now regularly the option to stream to the spotify connect tv disappears, ...

595 Views

0 replies

2 likes

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Listened Songs

Hello, In playlist, I want to see songs which I listened before.Are there any solution for iti

Newbie

Hello,  In playlist, I want to see songs which I listened before.Are there any solution for iti 

342 Views

0 replies

0 likes

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Song stop playing between the 9-10 first seconds

Hi, I've been a premium member for a while, but recently I've had a problem with streaming songs on my device. The song often stop playing between 0:09 - 0:11. This will occur when I streaming through package data. Could somebody tell me what's going...

Newbie

Hi, I've been a premium member for a while, but recently I've had a problem with streaming songs on my device. The song often stop playing between 0:09 - 0:11. This will occur when I streaming throug...

515 Views

0 replies

0 likes

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Solved!! Sound Quality

So I love Spotify but my device is lacking in sound quality. My iPod still surpasses my phone with Spotify premium. The bass doesn't feel the same through my sound system etc. It's not the settings on the sound system. They have never changed and don...

Regular

So I love Spotify but my device is lacking in sound quality. My iPod still surpasses my phone with Spotify premium. The bass doesn't feel the same through my sound system etc. It's not the settings o...

songassistant

Composer

3972 Views

16 replies

0 likes

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Podcast episodes not up to date

Hi, I've noticed that the podcast episodes are not up to date. In several of the shows they appear to be several episodes behind. The newer episodes are available on other podcast managers. Is there a licensing issue or is there a way to force it to ...

Casual Listener

Hi,   I've noticed that the podcast episodes are not up to date. In several of the shows they appear to be several episodes behind. The newer episodes are available on other podcast managers. ...

nategreen333

Casual Listener

2628 Views

2 replies

10 likes

podcast
Podcasts
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  • 2 replies
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