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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

393688 Views

546 replies

35 likes

Account
Free
  • 393688 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8336 Views

0 replies

7 likes

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How to remove all titles from queue?

On Android... How can I remove all titles from the current play queue? And: How can I simply play a complete album? Even if I create a playlist from an album and start with the first title, the next title again is the next title from the queue. This ...

Casual Listener

On Android...   How can I remove all titles from the current play queue?   And: How can I simply play a complete album? Even if I create a playlist from an album and start with the firs...

4thfloorstudios

Casual Listener

4251 Views

4 replies

4 likes

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Constantly Having To Reinstall Spotify on Kindle Fire

Hi Folks - hope someone can help.Every time I switch my Kindle Fire off I have to reinstall Spotify each and every time I start it up again. Now - it doesn't take long but it's really annoying. This issue has only just started (past two-three weeks)....

Casual Listener

Hi Folks - hope someone can help. Every time I switch my Kindle Fire off I have to reinstall Spotify each and every time I start it up again.  Now - it doesn't take long but it's really annoyin...

user-removed

Not applicable

846 Views

3 replies

0 likes

Android
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Android Media Notifications not being sent

I have an app that's trying to listen for the media notifications broadcasted by my Spotify app (playback change, metadata change), but it doesn't seem to be working. I've been debugging and it doesn't even go inside my BroadcastReceiver. I just foll...

Newbie

I have an app that's trying to listen for the media notifications broadcasted by my Spotify app (playback change, metadata change), but it doesn't seem to be working. I've been debugging and it doesn...

450 Views

0 replies

0 likes

  • 450 Views
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Spotify shows on lock screen, even when it's not playing.

I have the Galaxy S8+I have turned spotify off, it's not even on as a background app. Yet it still shows on my lock screen. It is the last song that played. I don't want it on my lock screen when it's not on. Any ideas on how to keep it off the lock ...

Regular

I have the Galaxy S8+I have turned spotify off, it's not even on as a background app.  Yet it still shows on my lock screen.  It is the last song that played.  I don't want it on my lo...

eilishwall22

Newbie

20244 Views

20 replies

1 likes

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  • 20 replies
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Clean versions

I know Spotify doesnt offer an explicit blocker and I wish they did like pandora. My question is does Spotify offer the clean versions of songs and if so how do you find then? I enjoy listing to some songs but I'd much rather listen to the clean vers...

Newbie

I know Spotify doesnt offer an explicit blocker and I wish they did like pandora. My question is does Spotify offer the clean versions of songs and if so how do you find then? I enjoy listing to some...

phan_times

Community Legend

6790 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Shuffle button doesn't work properly

I'm used to saving the songs I like and then going on "my songs" and playing them all on shuffle. However, in the last few days, whenever I press the "shuffle" button, it only plays some selected saved songs, the ones that start with A, B and C. It t...

Newbie

I'm used to saving the songs I like and then going on "my songs" and playing them all on shuffle. However, in the last few days, whenever I press the "shuffle" button, it only plays some selected sav...

488 Views

0 replies

0 likes

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Spotify randomly pausing while I'm drumming to a song

Spotify will pause every 30 seconds or so while I'm playing my drums to a song that I'm playing through my headphones. I will start the song back up again and it will just do the same thing. I've removed any battery optimizations on my device toward ...

Newbie

Spotify will pause every 30 seconds or so while I'm playing my drums to a song that I'm playing through my headphones. I will start the song back up again and it will just do the same thing. I've rem...

396 Views

0 replies

0 likes

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Android other is using account

Someone else is suddenly listening on my account, and my playlists are gone. Just foreign music appears. What do i do?

Newbie

Someone else is suddenly listening on my account, and my playlists are gone. Just foreign music appears. What do i do?

Joe

Community Legend

580 Views

1 replies

0 likes

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Solved!! Spotify on Android Auto Will Not Load Properly.

Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading.The only way I can get it to work is if I delete my cache/sa...

Newbie

Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading. The o...

Poo4u

Casual Listener

213827 Views

98 replies

27 likes

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  • 98 replies
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Android TV app poor sound quality

Hi.. I use Spotify android TV app on my nvi dia shield. I've noticed that sound is quite poor on some songs . I've also installed standard android Spotify app and those songs sound is better. Could you please help?

Newbie

Hi.. I use Spotify android TV app on my nvi dia shield. I've noticed that sound is quite poor on some songs . I've also installed standard android Spotify app and those songs sound is better. Could y...

tiffany98101

Newbie

3582 Views

2 replies

1 likes

Android TV
Nvidia shield
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When I click on Playlists the list shows up for 1 sec, then takes me to discover weekly. Android 7

I have a Samsung Tab A running Android 7. When I click on "Your Library" and then on "Playlists" the list flashes up for less than 1 sec, then takes me to discover weekly. I uninstalled spotify and then insalled again, same problem. Have premium. Any...

Newbie

I have a Samsung Tab A running Android 7.  When I click on "Your Library" and then on "Playlists" the list flashes up for less than 1 sec, then takes me to discover weekly.  ...

450 Views

0 replies

0 likes

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App does not become an offline device and deletes all music after a week.

Title, no idea why this is happening and its driving up my data usage because of it, this is getting annoying to remedy because the app still has all the songs downloaded onto my system, it just doesn't see them anymore.

Newbie

Title, no idea why this is happening and its driving up my data usage because of it, this is getting annoying to remedy because the app still has all the songs downloaded onto my system, it just does...

370 Views

0 replies

0 likes

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PS4 wont connect

Since the most recent update two issues have happened with spotify. Earlier this week I was having issues where the timing of the songs and what was showing up on my PS4 was different from what was playing on the phone while still connected and now t...

Casual Listener

Since the most recent update two issues have happened with spotify. Earlier this week I was having issues where the timing of the songs and what was showing up on my PS4 was different from what was p...

ILOVESKYRIM

Newbie

785 Views

1 replies

0 likes

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Moto E4 Plus Almacenamiento en SD

Cuando la instalo la app me aparece la opcion, pero cuando intento descargarlos me da ERROR EN LA DESCARGA y desaparece la opcion de almacenamiento, tengo android 7.1.1, ya intente todo, moviendo las carpetas, borrando el cache, desinstalando y reins...

Newbie

Cuando la instalo la app me aparece la opcion, pero cuando intento descargarlos me da ERROR EN LA DESCARGA y desaparece la opcion de almacenamiento, tengo android 7.1.1, ya intente todo, moviendo las...

Pollisco

Newbie

1178 Views

2 replies

0 likes

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Songs in library disappeared, different ones appeared

When I go to my library all my saved songs are gone and replaced with ones I've never listened to. Also all my recently played songs are songs I never listened to.

Newbie

When I go to my library all my saved songs are gone and replaced with ones I've never listened to. Also all my recently played songs are songs I never listened to.

phan_times

Community Legend

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
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Spotify pausing constantly

Help! Whether i am listening online or offline my songs keep pausing and its driving me nuts! I don't have power saving on and the app is not optimized in the battery settings. I'm using Samsung galaxy 7 with android 7.0. Thanks!

Casual Listener

Help!  Whether i am listening online or offline my songs keep pausing and its driving me nuts! I don't have power saving on and the app is not optimized in the battery settings. I'm using Samsun...

LDPhan

Newbie

665 Views

3 replies

0 likes

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Porque mis descargas se almacenan en la tarjeta sd y en la memoria interna

Cuando instale la aplicacion puse que la musica que descargue se almacene en la tarjeta sd pero cuando voy a almacenamiento en "mi dispositivo" hay 6 GB de espacio utilizado solo de spotify

Newbie

Cuando instale la aplicacion puse que la musica que descargue se almacene en la tarjeta sd pero cuando voy a almacenamiento en "mi dispositivo" hay 6 GB de espacio utilizado solo de spotify 

360 Views

0 replies

0 likes

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Missing Playlist

I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone. HELP!

Newbie

I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone.  HELP!

phan_times

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
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Remote volumen control?

Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through my phone. Its grate the future of spotify of remote...

Casual Listener

Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through ...

user-removed

Not applicable

1098 Views

5 replies

2 likes

  • 1098 Views
  • 5 replies
  • 2 likes

Can't connect to Chromcast (once again)

hi i keep getting message extern beheer on screen. On my phone it says connecting to chomecast. But it does not connect. Spotify wont connect on my app or on my girlfriends. What is the problem? Does annyone know? Reset on chome cast does nothing.

Visitor

hi i keep getting message extern beheer on screen. On my phone it says connecting to chomecast. But it does not connect. Spotify wont connect on my app or on my girlfriends. What is the problem?&nbsp...

389 Views

0 replies

0 likes

  • 389 Views
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