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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847147 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847147 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16185 Views
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  • 16185 Views
  • 3 replies
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Android Auto - album tracks do not play in order

I recently purchased a VW equipped with Android Auto. I am a Spotify premium user.Since scrolling is limited by design in Android Auto, you generally need to select songs and albums through voice search.If I say "play the dark side of the moon album ...

  • Newbie
  • I recently purchased a VW equipped with Android Auto. I am a Spotify premium user. Since scrolling is limited by design in Android Auto, you generally need to select songs and albums through voice...
  • DomCMM
  • Casual Listener
  • 5582 Views
  • 30 replies
  • 4 likes
  • android auto
  • 5582 Views
  • 30 replies
  • 4 likes

Songs constantly pausing.

I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it's extemely annoying. I have: - Rebooted the phone....

  • Casual Listener
  • I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it...
  • theparijat
  • Newbie
  • 330 Views
  • 4 replies
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  • 330 Views
  • 4 replies
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ZTE Blade problems

Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you get around to solving it, please contact me and i ...

  • Newbie
  • Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you...
  • Sheebarain
  • Casual Listener
  • 1099 Views
  • 2 replies
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  • 1099 Views
  • 2 replies
  • 0 likes

New phone

I purchased a new phone yesterday and I lost all my music. Is there a way to get my music back?

  • Newbie
  •  I purchased a new phone yesterday and I lost all my music.  Is there a way to get my music back?
  • zam_
  • Regular
  • 178 Views
  • 1 replies
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  • 178 Views
  • 1 replies
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DTS Play-Fi

Cannot get Spotify to recognize DTS Play Fi (Arcam rPlay) on devices available. Will recognize Amazan Echo and Dot and Chromecast / Chromecast Audio. Am I missing anything? I have tried all the recommendations.

  • Casual Listener
  • Cannot get Spotify to recognize DTS Play Fi (Arcam rPlay) on devices available. Will recognize Amazan Echo and Dot and Chromecast / Chromecast Audio. Am I missing anything? I have tried all the recom...
  • sjbutler23
  • Casual Listener
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
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Spotify on my phone changes song to whatever song I last listened to from Spotify on my laptop

Is there any way to turn off Spotify Connect? That is, I'd rather the song on my phone not automatically change to what I was listening to on my computer. I tend to have very different musical moods when I'm on my laptop vs. my car, so it's kinda ann...

  • Newbie
  • Is there any way to turn off Spotify Connect? That is, I'd rather the song on my phone not automatically change to what I was listening to on my computer. I tend to have very different musical moods ...
  • Joe
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
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Help

Nevermind Problem solved

  • Newbie
  • Nevermind Problem solved
  • 90 Views
  • 0 replies
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  • 90 Views
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Android Auto audio cutting out with Spotify

I currently have a 2016 Ford Escape Titanium with a Google Pixel XL (Android 8.0.0) and all associated apps are fully up to date. Lately, I notice that my music will randomly skip. For about 1-2 seconds the song will continue on the screen but I don'...

  • Newbie
  • I currently have a 2016 Ford Escape Titanium with a Google Pixel XL (Android 8.0.0) and all associated apps are fully up to date. Lately, I notice that my music will randomly skip. For about 1-2 seco...
  • Avenred
  • Newbie
  • 828 Views
  • 1 replies
  • 0 likes
  • 828 Views
  • 1 replies
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Can't play offline

I am a premium (family) user and since the last application update I can't play my songs offline.

  • Newbie
  • I am a premium (family) user and since the last application update I can't play my songs offline. 
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  • 122 Views
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Superuser Contribution Spotify songs greyed out

For some reason, Spotify was working just fine on my phone, until i started the premium trial, and when it ended, all the songs were greyed out, and it would only let me press shuffle play, and every single song on spotify was greyed out. But for som...

  • Casual Listener
  • For some reason, Spotify was working just fine on my phone, until i started the premium trial, and when it ended, all the songs were greyed out, and it would only let me press shuffle play, and every...
  • jadonjthomas
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
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Notifications

I haven't been getting any notifications for when an artist I follow creates a new playlist. I also don't know how to view notifications from pop ups for new albums that I've previously dismissed because I didn't want to listen to it at that moment.

  • Casual Listener
  • I haven't been getting any notifications for when an artist I follow creates a new playlist. I also don't know how to view notifications from pop ups for new albums that I've previously dismissed bec...
  • 113 Views
  • 0 replies
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  • 113 Views
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LIRE FICHIERS LOCAUX SOUS ANDROID

Bonjour, Sous Windows 10, grâce à Spotify, j'écoute de la musique extraite de mes fichiers locaux (du dossier Musique du disque C).J'ajoute cette musique dans une "play liste", que je sais écouter sur mon PC.Par contre, sur mon smartphone Android, ce...

  • Casual Listener
  • Bonjour, Sous Windows 10, grâce à Spotify, j'écoute de la musique extraite de mes fichiers locaux (du dossier Musique du disque C). J'ajoute cette musique dans une "play liste", que je sais éc...
  • emmal_arnlt
  • Newbie
  • 18577 Views
  • 10 replies
  • 3 likes
  • 18577 Views
  • 10 replies
  • 3 likes

Cache problems

Hi everyone,The last spotify's update have deleted all my cache.Can I solve this problem? How?

  • Newbie
  • Hi everyone, The last spotify's update have deleted all my cache. Can I solve this problem? How?
  • 138 Views
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  • 138 Views
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Songs being stored to both internal and external memory

Hello hello, My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up the same amount of space on both, so once I download my music libra...

  • Newbie
  • Hello hello,    My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up t...
  • 148 Views
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  • 148 Views
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How to disable spotify mobile app!? It is completely monopolizing my bluetooth!

Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, Connect to phone to the car, mute or unmute the rad...

  • Casual Listener
  • Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, ...
  • 261 Views
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  • 261 Views
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  • 1 likes

Huge data usage spike.

Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever encountered this? I use a LG G5 on the latest upda...

  • Visitor
  • Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever...
  • 355 Views
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  • 355 Views
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Solved!! Android Update 6.x Marshmallow & Adoptable Storage

With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify? Android and Apple have always shunned the use of external memory in their device...

  • Community Legend
  • With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify?   Android and Apple ...
  • JohnWick1
  • Casual Listener
  • 72203 Views
  • 34 replies
  • 8 likes
  • Adoptable Storage
    Android
    marshmallow
  • 72203 Views
  • 34 replies
  • 8 likes

Spotify Premium Family

need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct

  • Newbie
  • need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct  
  • 242 Views
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  • 242 Views
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Setting back to online

I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?

  • Newbie
  • I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?
  • Joe
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes