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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify Connect is not working

Hello, I'm using Spotify Connect with a Denon X4100W AV-Receiver and in another room with Google Chromecast and with a Yamaha WX-030WH (a network speaker) in the kitchen. When I select one of those devices via smartphone or the Windows appliaction, i...

Casual Listener

Hello,     I'm using Spotify Connect with a Denon X4100W AV-Receiver and in another room with Google Chromecast and with a Yamaha WX-030WH (a network speaker) in the kitchen. &nbsp...

504 Views

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Spotify app Android keeps crashing

My Spotify app keeps crashing when I start it. I have the latest update and also running on Android 7.1.1 on my OnePlus 5T. The app starts and close after 3 seconds.

Casual Listener

My Spotify app keeps crashing when I start it. I have the latest update and also running on Android 7.1.1 on my OnePlus 5T. The app starts and close after 3 seconds. 

Willypete

Newbie

5384 Views

8 replies

2 likes

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Solved!! Motorola Moto 5, extreme quality music (streaming)

Hi, I have recently bought a Motorola Moto G5. I experience a problem because when i stream my music in Extreme quality, it seems worse than when streamed on normal quality. I listen through the same headphones with both (V-moda M100) and it is bad q...

Newbie

Hi, I have recently bought a Motorola Moto G5. I experience a problem because when i stream my music in Extreme quality, it seems worse than when streamed on normal quality. I listen through the same...

YosHinch

Newbie

666 Views

1 replies

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Local files on android with no pc

I really want to listen to local songs that I have downloaded on my android but due to my lack of a pc I cannot listen to them or import them or change the setting in the menu. I have tried to Search for a solution but I got nothing Is their anything...

Newbie

I really want to listen to local songs that I have downloaded on my android but due to my lack of a pc I cannot listen to them or import them or change the setting in the menu. I have tried to Search...

Joe

Community Legend

424 Views

1 replies

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Unable to save playlists on SD card

Hey there, I am unable to choose SD card as storage for my playlists. Under settings storage is not listed. Is there any recommendation of how setting up SD card as primary storage location? Thanks in advance

Newbie

Hey there,  I am unable to choose SD card as storage for my playlists. Under settings storage is not listed.  Is there any recommendation of how setting up SD card as primary storage loca...

245 Views

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DE PREMIUM A GRATUITO

Resulta que el dia de hoy mi cuenta de Premium se transformo a gratuita, mi pago se realizo ayer, mi metodo de pago es por mi linea telefonica la cual confirmo que dicho pago se realizo.

Newbie

Resulta que el dia de hoy mi cuenta de Premium se transformo a gratuita, mi pago se realizo ayer, mi metodo de pago es por mi linea telefonica la cual confirmo que dicho pago se realizo. 

250 Views

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Solved!! Does the Heart on Daily Mix improves the Future Mixes?

Hi everyone, I just want to ask if the heart button on Daily Mixes improves the updates of future mixes or the only thing it does is adds the songs to library? Which is not a nice thing at all btw because I think many users don't want saved albums wi...

Visitor

Hi everyone, I just want to ask if the heart button on Daily Mixes improves the updates of future mixes or the only thing it does is adds the songs to library?   Which is not a nice thing at a...

Noah

Spotify Star

3429 Views

6 replies

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Albums and Songs in Search Bar

Hi, I've got a problem on my android. I try to search for albums or songs in the search bar and a "sorry, something went wrong" image appears. someone pls help me. (P.S.: Playlists and Artists work)

Newbie

Hi, I've got a problem on my android. I try to search for albums or songs in the search bar and a "sorry, something went wrong" image appears. someone pls help me. (P.S.: Playlists and Artists work)

205 Views

0 replies

0 likes

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Spotify Offline on "Format as Internal" SD card

Hello everyone, I know, there were many of such topics already, but I could not find a decent solution.I have Xiaomi Redmi 3s with 8.1.0 android version. I activated "Developer Options" and set "Force allow apps on external".I formatted SD card as In...

Casual Listener

Hello everyone,   I know, there were many of such topics already, but I could not find a decent solution. I have Xiaomi Redmi 3s with 8.1.0 android version.   I activated "Developer Op...

674 Views

0 replies

1 likes

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Ford SYNC 2 Track information

Hi, Considering getting a Ford that has SYNC 2 and been informed Spotify only works via Bluetooth. Does this display track information? Thanks, Darren.

Newbie

Hi,   Considering getting a Ford that has SYNC 2 and been informed Spotify only works via Bluetooth. Does this display track information?   Thanks, Darren.

608 Views

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Music stops

I have Spotify premium but since two weeks I can play song's. I start the music but after 10 seconds the music stop's without doing anything after this I have to open Spotify again press start and than it works a short time

Newbie

I have Spotify premium but since two weeks I can play song's.  I start the music but after 10 seconds the music stop's without doing anything after this I have to open Spotify again press start...

196 Views

0 replies

0 likes

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Lost my playlist

Hello, I recently updated my payment online and my app on my anroid device would not let me do anything besides update payment which I already did. I uninstalled the application and re-downloaded it and logged back in and all of my music was gone. I ...

Newbie

Hello, I recently updated my payment online and my app on my anroid device would not let me do anything besides update payment which I already did. I uninstalled the application and re-downloaded it ...

183 Views

0 replies

0 likes

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Song stops playing after 25 seconds

I only have a problem with one song, all the other songs are the full length song. When I play the song on the desktop, it's the whole song, but when I play it on my phone, it shows 4:08 seconds and then glitches to 25 seconds and stops after 25. If ...

Newbie

I only have a problem with one song, all the other songs are the full length song. When I play the song on the desktop, it's the whole song, but when I play it on my phone, it shows 4:08 seconds and ...

271 Views

0 replies

0 likes

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h

ihu

Regular

ihu

209 Views

0 replies

0 likes

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Not compatible with my Wileyfox device?

Hi all,For some reason Google Play has always listed Spotify as being incompatible with my mobile device and though I use it regularly on my desktop computer, I have never been able to download it from Google Play.The additional info on Play's "This ...

Newbie

Hi all, For some reason Google Play has always listed Spotify as being incompatible with my mobile device and though I use it regularly on my desktop computer, I have never been able to download i...

354 Views

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Family and Connect cant find devices

Hi, We have three Android phones. All are in a family account. Only i can control all connect devices in my network. I have a Sonos Play 3 that all phones can select. However, there are problems with my receiver, Yamaha RX-A 1030. Only i can use Spot...

Casual Listener

Hi,   We have three Android phones. All are in a family account. Only i can control all connect devices in my network. I have a Sonos Play 3 that all phones can select. However, there are prob...

332 Views

0 replies

0 likes

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Can't play the music downloaded onto my mobile through Spotify.

I go to local files on spotify on my desktop and it shows everything in "My music" folder. I hook up my mobile to my computer, copy and paste all the music files into my SD card.I open up the spotify app on my mobileI can not play my music the same w...

Newbie

I go to local files on spotify on my desktop and it shows everything in "My music" folder.  I hook up my mobile to my computer, copy and paste all the music files into my SD card. I open u...

309 Views

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Solved!! how to make Music stop at curtain time

When I go to sleep while the music is playing it doesn't stop at curtain time it keeps playing how can u make it stop at curtain time

Newbie

When I go to sleep while the music is playing it doesn't stop at curtain time it keeps playing how can u make it stop at curtain time

Art_Doyle

Casual Listener

582 Views

1 replies

1 likes

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Adding 1/8 car audio input jack as a 'device' for Spotify App

I want to add a 1/8 inch auxiliary jack in my car, designed for audio input, as a 'device' on the Spotify App on my phone to play music on the car speakers. I have what I believe is the proper cable; each end has a 1/8 inch male connector.

Regular

I want to add a 1/8 inch auxiliary jack in my car, designed for audio input, as a 'device' on the Spotify App on my phone to play music on the car speakers. I have what I believe is the proper cable;...

281 Views

0 replies

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