Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 70413 Views
  • 69 replies
  • 26 likes
  • 70413 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29416 Views
  • 5 replies
  • 0 likes
  • 29416 Views
  • 5 replies
  • 0 likes

No aparece opcion de ecualizador

En la seccion de Calidad de la musica se supone deberia aparecer una opcion para ecualizador la cual no me aparece, Huawei Mate 9 lite

  • Newbie
  • En la seccion de Calidad de la musica se supone deberia aparecer una opcion para ecualizador la cual no me aparece, Huawei Mate 9 lite
  • 3379 Views
  • 0 replies
  • 4 likes
  • 3379 Views
  • 0 replies
  • 4 likes

SD card checking for errors and not closing Spotify before rebooting causing lost offline downloads

Has anyone else noticed that when you reboot your phone and you don't wait long enough for your your Android phone to "check for SD card errors" but instead go right into Spotify you end up unsyncing and therefore loose all you offlibe downloads? Als...

  • Regular
  • Has anyone else noticed that when you reboot your phone and you don't wait long enough for your your Android phone to "check for SD card errors" but instead go right into Spotify you end up unsyncing...
  • CryticalAce
  • Rising Star 3
  • 1042 Views
  • 8 replies
  • 0 likes
  • lost downloads
    rebooting
  • 1042 Views
  • 8 replies
  • 0 likes

Wear app stuck on Connecting

Trying to start the app on my AW 2.8 watch just sits at Connecting screen and never opens the app on the phone. Any help appreciated.

  • Newbie
  • Trying to start the app on my AW 2.8 watch just sits at Connecting screen and never opens the app on the phone.   Any help appreciated.
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Lock Screen won't show Album Cover

When I played music from spotify and my screen was locked, it used to shw me a lock screen with the album cover that i was listening to, now it shows me only the widget from the notifications, I really like seeing that screen saver from sopitify, ple...

  • Visitor
  • When I played music from spotify and my screen was locked, it used to shw me a lock screen with the album cover that i was listening to, now it shows me only the widget from the notifications, I real...
  • CalebKrick
  • Newbie
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Repeat platlist

Where is the button to repeat playlist? It disappeared after last update

  • Newbie
  • Where is the button to repeat playlist? It disappeared after last update
  • 435 Views
  • 0 replies
  • 2 likes
  • 435 Views
  • 0 replies
  • 2 likes

Solved!! Musics stops when using google chrome

Hi Everybody, Since the last update, the music stops when i use google chrome on my galaxy s3 (4.1.2). And i can't turn the app off... can someone help me please ? Thanks

  • Regular
  • Hi Everybody,   Since the last update, the music stops when i use google chrome on my galaxy s3 (4.1.2). And i can't turn the app off...   can someone help me please ?   ...
  • belway71
  • Regular
  • 83971 Views
  • 52 replies
  • 3 likes
  • 83971 Views
  • 52 replies
  • 3 likes

Spotify is delaying my downloaded songs

I downloaded around 1000+ songs yesterday and I woke up and everything was gone. It was finished yesterday morning so I've seen it finishing so I didn't delete anything. No update, much storage left, not downloaded any songs on other fevide....I'm he...

  • Newbie
  • I downloaded around 1000+ songs yesterday and I woke up and everything was gone. It was finished yesterday morning so I've seen it finishing so I didn't delete anything. No update, much storage left,...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Solved!! Delete cache and saved data

When selecting this option does this erase my playlists? I know it'll remove the downloaded songs but will I have to remake my playlists from scratch?

  • Casual Listener
  • When selecting this option does this erase my playlists? I know it'll remove the downloaded songs but will I have to remake my playlists from scratch?
  • pancholin37
  • Newbie
  • 82452 Views
  • 7 replies
  • 3 likes
  • 82452 Views
  • 7 replies
  • 3 likes

New Spotify UI - Songs don't shuffle?

Hi. I recently made a new spotify account because I was tired of mine being linked to Facebook. My new account has the terrible new UI that only has the three options (home, search, playlist) and even though it says all playlists are on shuffle it pl...

  • Casual Listener
  • Hi. I recently made a new spotify account because I was tired of mine being linked to Facebook. My new account has the terrible new UI that only has the three options (home, search, playlist) and eve...
  • jeffhpc1
  • Gig Goer
  • 527 Views
  • 1 replies
  • 1 likes
  • 527 Views
  • 1 replies
  • 1 likes

Spotify playlist will not shuffle

After updating to the newest spotify update (the one with the now condensed three tabs) my playlists are no longer shuffling when i hit "shuffle play", they continue to play the same set of songs everytime from the top tenth of the playlist. I have a...

  • Newbie
  • After updating to the newest spotify update (the one with the now condensed three tabs) my playlists are no longer shuffling when i hit "shuffle play", they continue to play the same set of songs eve...
  • jeffhpc1
  • Gig Goer
  • 434 Views
  • 1 replies
  • 1 likes
  • 434 Views
  • 1 replies
  • 1 likes

Skip randomly and pauses

Latest version of SpotifySamsung galaxy s8 Will play songs fine andaused to play them fine with my phone locked but now. When i lock my phone and put it in my pocket the songs skip and pause and does all sorts of randim things. Idk what happened . Ha...

  • Casual Listener
  • Latest version of Spotify Samsung galaxy s8   Will play songs fine andaused to play them fine with my phone locked but now. When i lock my phone and put it in my pocket the songs skip and pau...
  • MarcusRising
  • Casual Listener
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Spotify no longer playing through ford sync

My spotify updated two days ago and now it will no longer play through Ford sync on my car. I've uninstalled and reinstalled it but still won't work.

  • Casual Listener
  • My spotify updated two days ago and now it will no longer play through Ford sync on my car. I've uninstalled and reinstalled it but still won't work. 
  • Pablo2102
  • Regular
  • 6891 Views
  • 7 replies
  • 0 likes
  • 6891 Views
  • 7 replies
  • 0 likes

Solved!! Spotify car app doesn't work anymore

Since the last update of the spotify app on my Samsung Galaxy S7 (8.4.38.621 arm V7) the app didn't appear anymore on my Ford Fiesta 2017. The bluetooth connection works fine with other apps. Only Spotify doesn't show up. I've already tried to uninst...

  • Casual Listener
  • Since the last update of the spotify app on my Samsung Galaxy S7 (8.4.38.621 arm V7) the app didn't appear anymore on my Ford Fiesta 2017.   The bluetooth connection works fine with other apps...
  • Pablo2102
  • Regular
  • 4085 Views
  • 8 replies
  • 1 likes
  • Android
    Car player
    Ford
    Update
  • 4085 Views
  • 8 replies
  • 1 likes

not connecting to Sonos - again... sigh...

Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the mess; I am switching to Deezer if problem is not s...

  • Casual Listener
  • Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the...
  • 457 Views
  • 0 replies
  • 0 likes
  • Android
    connected devices
  • 457 Views
  • 0 replies
  • 0 likes

Annoying & frustating problems with the Spotify app

Dear people, I am encountering some heavily annoying and frustating problems with my installation of Spotify on my Galaxy S8 G950F. Every morning when I wake up it tells me the message that I have more than 3 offline devices and that all my downloads...

  • Casual Listener
  • Dear people,   I am encountering some heavily annoying and frustating problems with my installation of Spotify on my Galaxy S8 G950F.   Every morning when I wake up it tells me the mess...
  • jeroendv9
  • Casual Listener
  • 1300 Views
  • 2 replies
  • 0 likes
  • 1300 Views
  • 2 replies
  • 0 likes

Solved!! I lost all my saved songs!!!! Help!!!

I just lost all my saved songs. What can I do????? I opened the app and suddenly no more saved songs

  • Casual Listener
  • I just lost all my saved songs. What can I do????? I opened the app and suddenly no more saved songs  
  • Luismorals9
  • Casual Listener
  • 1190 Views
  • 2 replies
  • 0 likes
  • 1190 Views
  • 2 replies
  • 0 likes

Music is choppy when screen is black

Android Nougat, latest version of SpotifySamsung Galaxy S6On home wifi network, if my screen goes black, Spotify will stutter/be choppy/what have you. There is no "wi-fi optimization" thing in the Settings menu anywhere, so that fix won't work. Doesn...

  • Casual Listener
  • Android Nougat, latest version of Spotify Samsung Galaxy S6 On home wifi network, if my screen goes black, Spotify will stutter/be choppy/what have you. There is no "wi-fi optimization" thing in th...
  • daimerv83
  • Newbie
  • 4801 Views
  • 4 replies
  • 0 likes
  • Android
    Choppy
    nougat
    playback
    screen
  • 4801 Views
  • 4 replies
  • 0 likes

Solved!! shuffle won't stop on android

Hello, I'm running an android phone with spotify and the other day all my music playlists just started shuffling instead of playing in order as I have them on the desktop app. I have the premium service so I cannot find a setting to turn off the shuf...

  • Casual Listener
  • Hello, I'm running an android phone with spotify and the other day all my music playlists just started shuffling instead of playing in order as I have them on the desktop app. I have the premium se...
  • Madison_willie
  • Newbie
  • 119664 Views
  • 19 replies
  • 5 likes
  • 119664 Views
  • 19 replies
  • 5 likes

Superuser Contribution Spotify doesn't recognize offline download

Hi,The space on my device was running out so I tried to transfer the offline downloads on my SD card.The process succeeded but now all my downloads are not available to listen to it offline mode and if I try to download the songs once again the data ...

  • Casual Listener
  • Hi, The space on my device was running out so I tried to transfer the offline downloads on my SD card. The process succeeded but now all my downloads are not available to listen to it offline mode ...
  • CryticalAce
  • Rising Star 3
  • 1525 Views
  • 5 replies
  • 0 likes
  • 1525 Views
  • 5 replies
  • 0 likes

Bose QC20 buttons not working

I have a new Pixel 2 with Bose QC20 earphones. The volume buttons and the button in the middle for pause/resume works fine. But "advanced" things like double clicking for skipping a track or going to the previous track do not work. Is there a solutio...

  • Newbie
  • I have a new Pixel 2 with Bose QC20 earphones. The volume buttons and the button in the middle for pause/resume works fine. But "advanced" things like double clicking for skipping a track or going to...
  • 827 Views
  • 0 replies
  • 0 likes
  • 827 Views
  • 0 replies
  • 0 likes