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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1012 Views
  • 0 replies
  • 4 likes

Local File Sync on Android

So im trying to download a 4 song album on my android smartphone that I imported on my PC. I have been up and down this topic on the community for hours and nothing seems to work. If anyone knows how to sync music on an Android device, I am all ears....

  • Casual Listener
  • So im trying to download a 4 song album on my android smartphone that I imported on my PC. I have been up and down this topic on the community for hours and nothing seems to work. If anyone knows how...
  • Bassplayer96
  • Casual Listener
  • 604 Views
  • 5 replies
  • 1 likes
  • 604 Views
  • 5 replies
  • 1 likes

Ability to see which of my playlists a song is in

Hello I have noticed recently that when creating new playlists from the "add to playlist" function, the playlist name does not autocomplete with the band/album name. This has been a feature since Spotify first began but all of a sudden it's stopped. ...

  • Casual Listener
  • Hello   I have noticed recently that when creating new playlists from the "add to playlist" function, the playlist name does not autocomplete with the band/album name.   This has been a...
  • Chriso234
  • Casual Listener
  • 1414 Views
  • 3 replies
  • 0 likes
  • 1414 Views
  • 3 replies
  • 0 likes

Why did my uhq and tube amp features stop working?

I have premium and all of a sudden my sound quality enhancer stopped working? Anybody know what to do?

  • Newbie
  • I have premium and all of a sudden my sound quality enhancer stopped working? Anybody know what to do?  
  • 519 Views
  • 0 replies
  • 0 likes
  • 519 Views
  • 0 replies
  • 0 likes

Solved!! Deleting music listening history

I let my sister use my Spotify account for the better part of a year while I was not using it, and we listen to vastly different music. I am now the sole user of the account and I loved the features where I could get weekly recommendations from Spoti...

  • Newbie
  • I let my sister use my Spotify account for the better part of a year while I was not using it, and we listen to vastly different music. I am now the sole user of the account and I loved the features ...
  • georgekaz
  • Casual Listener
  • 6961 Views
  • 2 replies
  • 0 likes
  • 6961 Views
  • 2 replies
  • 0 likes

Chromecast audio - can't connect from Android

I can connect from any other audio app to chromecast every time but Spotify doesn't connect 99% of the time. Have tried the usual things, uninstalls etc, and can only conclude its a bug. Any tips? Android 7.0. Samsung S8

  • Newbie
  • I can connect from any other audio app to chromecast every time but Spotify doesn't connect 99% of the time. Have tried the usual things,  uninstalls etc, and can only conclude its a bug. &nbsp...
  • 439 Views
  • 0 replies
  • 0 likes
  • 439 Views
  • 0 replies
  • 0 likes

Solved!! How to turn on notification bar controls

Subject pretty much sums it up. I'm on the galaxy s7

  • Casual Listener
  • Subject pretty much sums it up. I'm on the galaxy s7
  • marni5
  • Newbie
  • 113780 Views
  • 18 replies
  • 0 likes
  • 113780 Views
  • 18 replies
  • 0 likes

Solved!! no me deja entrar a mi cuenta

de la noche a la mañana mi spotify me dice que no puedo entrar porque estoy entrando desde otro pais y no me he mudado o movido, como puedo arreglarlo?

  • Newbie
  • de la noche a la mañana mi spotify me dice que no puedo entrar porque estoy entrando desde otro pais y no me he mudado o movido, como puedo arreglarlo?
  • lucioyone64
  • Newbie
  • 33127 Views
  • 23 replies
  • 43 likes
  • 33127 Views
  • 23 replies
  • 43 likes

Full playlist won't shuffle

I have a playlist of 225 songs. But when I try to shuffle it, only the first 50 or so songs are able to appear in the shuffled playing list.I pay for premium, so this is super annoying

  • Newbie
  • I have a playlist of 225 songs. But when I try to shuffle it, only the first 50 or so songs are able to appear in the shuffled playing list. I pay for premium, so this is super annoying
  • patbit60
  • Newbie
  • 660 Views
  • 1 replies
  • 3 likes
  • 660 Views
  • 1 replies
  • 3 likes

Spotify closes when opening a app

So when listening to my music I go to the home page and open a game or look at articles while while trying to listen to music but Spotify just closes instantly or closes during a song and have to start from the beginning this is frustrating to me. An...

  • Newbie
  • So when listening to my music I go to the home page and open a game or look at articles while while trying to listen to music but Spotify just closes instantly or closes during a song and have to sta...
  • amirism
  • Roadie
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

On my android mobile my session closes

On my android mobile my session closes and only I can enter again if I delete the data of the apliccation. This is happening every week or two or three days in a week.

  • Newbie
  • On my android mobile my session closes and only I can enter again if I delete the data of the apliccation. This is happening every week or two or three days in a week. 
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

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  • Visitor
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  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Shuffle all music on mobile device

My playlist is set up for shuffle, but does not shuffle all songs. I hear the same songs repeatedly. In the same order. How do i actually enable shuffle. Android user

  • Newbie
  • My playlist is set up for shuffle, but does not shuffle all songs. I hear the same songs repeatedly. In the same order. How do i actually enable shuffle. Android user    
  • phan_times
  • Community Legend
  • 1070 Views
  • 3 replies
  • 0 likes
  • Android
    Shuffle Algorithm
    Shuffle better
    shuffle issue
    Shuffle not working
    Shuffle play
    Shuffle Playlist
  • 1070 Views
  • 3 replies
  • 0 likes

Why won't spotify play all my saved music

I don't have spotify premium first off but I have a lot of music saved but when it shuffles it ends up playing my old music and not any of the new ones I saved

  • Newbie
  • I don't have spotify premium first off but I have a lot of music saved but when it shuffles it ends up playing my old music and not any of the new ones I saved
  • 418 Views
  • 0 replies
  • 1 likes
  • 418 Views
  • 0 replies
  • 1 likes

Spotify stops playing when mobile reception is low

I'm not sure if this is the cause but whenever my reception drops Spotify doesn't play the next song and at times stops playing the current song. This happens on downloaded playlists on songs that have been there for ages. Any ideas how to fix this? ...

  • Music Fan
  • I'm not sure if this is the cause but whenever my reception drops Spotify doesn't play the next song and at times stops playing the current song. This happens on downloaded playlists on songs that ha...
  • 856 Views
  • 0 replies
  • 1 likes
  • 856 Views
  • 0 replies
  • 1 likes

Solved!! Tinder anthem - new spotify integration

Hey,Yesterday news told me that i can put my playlist visable in my tinder profile.I have updated the app, but i can not find how to sync my spotify account to tinder.Tell me if it works

  • Casual Listener
  • Hey, Yesterday news told me that i can put my playlist visable in my tinder profile. I have updated the app, but i can not find how to sync my spotify account to tinder. Tell me if it works
  • gadour
  • Casual Listener
  • 224191 Views
  • 5 replies
  • 4 likes
  • 224191 Views
  • 5 replies
  • 4 likes

High data usage while playing offline playlist

The situationI was playing from a playlist I had offline available the entire night. I have downlad via cellular data disabled. My Wi-Fi was dead. The last image in here shows that Spotify had used 1.71Gb of data in 3 hours time. I don't know what wa...

P1XzSUZ whefImy eRjwK3T 362Xsya
  • Newbie
  • The situation I was playing from a playlist I had offline available the entire night. I have downlad via cellular data disabled. My Wi-Fi was dead. The last image in here shows that Spotify had used...
  • 600 Views
  • 0 replies
  • 0 likes
  • offline playlist
  • 600 Views
  • 0 replies
  • 0 likes

Spotify stop randomly after a track

I use the spotify app for android on a Samsung S7, premium account. Since several weeks (month ?) when I listen to playlists the playback stop after a track when the phone is lock. When I unlock the phone the playback "restart". The player is not in ...

  • Regular
  • I use the spotify app for android on a Samsung S7, premium account. Since several weeks (month ?) when I listen to playlists the playback stop after a track when the phone is lock.  When I unloc...
  • sebasdiazt
  • Casual Listener
  • 724 Views
  • 2 replies
  • 0 likes
  • 724 Views
  • 2 replies
  • 0 likes

Desejo ser ressacido.. Cobrou o plano mas nao ativou

Preciso de ajuda! Eu fui fazer o meu cadastro no plano universitario e nao consegui concluir, a tela fechou e nao abriu mais. Nem usei e ja cobrou no meu cartao! Quero cancelar a compra pq nem terminei o cadastro, Nao consigo acessar e NUNCA usei o s...

  • Newbie
  • Preciso de ajuda! Eu fui fazer o meu cadastro no plano universitario e nao consegui concluir, a tela fechou e nao abriu mais. Nem usei e ja cobrou no meu cartao! Quero cancelar a compra pq nem termin...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

No results found asteroid parrot

It used to work, but now I can't use the search function. Yes, I am connected by WiFi, confirmed. Same for inbox, what's new and top lusts.

  • Casual Listener
  • It used to work, but now I can't use the search function. Yes, I am connected by WiFi, confirmed. Same for inbox, what's new and top lusts.
  • Boki2
  • Music Fan
  • 1740 Views
  • 14 replies
  • 0 likes
  • 1740 Views
  • 14 replies
  • 0 likes