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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112485 Views

26 replies

3 likes

  • 112485 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226350 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226350 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584172 Views

79 replies

3 likes

  • 584172 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

480702 Views

577 replies

40 likes

Account
Free
  • 480702 Views
  • 577 replies
  • 40 likes

Solved!! Spotify Redmi pro MIUI

Hi Good day! By the way, I have no external memory, just internal. I just tried my own trouble shooting to find the music I just downloaded through spofity, like; 1.) Clear Data and Cache and check if the folder is still there at (Android/data/com.sp...

Casual Listener

Hi Good day!   By the way, I have no external memory, just internal.   I just tried my own trouble shooting to find the music I just downloaded through spofity, like;   1.) Clear...

pthreexo

Casual Listener

2198 Views

4 replies

0 likes

  • 2198 Views
  • 4 replies
  • 0 likes

A song is missing

Hello all, Spotify has not all songs How to upload missing tracks to Spotify.

Casual Listener

Hello all,  Spotify has not all songs  How to upload missing tracks to Spotify. 

Netrilis

Music Fan

3750 Views

4 replies

1 likes

  • 3750 Views
  • 4 replies
  • 1 likes

Unable to login via Android app

As the subject suggests, I'm unable to login on my Samsung S8+. My credentials are correct, but as a formailty I reset my password anyway. When I click to sign in, it momentarily signs in for about half a second then signs me out and says my username...

Newbie

As the subject suggests, I'm unable to login on my Samsung S8+. My credentials are correct, but as a formailty I reset my password anyway.  When I click to sign in, it momentarily signs in for ...

Joe

Community Legend

650 Views

3 replies

0 likes

  • 650 Views
  • 3 replies
  • 0 likes

Spotify not working when logging in on Galaxy J2 Prime

Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with Wi-Fi.

Newbie

Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with ...

768 Views

0 replies

0 likes

  • 768 Views
  • 0 replies
  • 0 likes

Android App will pick up unknown phones once online

Everytime i turn off offline mode it will immediately pick up another phone (iphone) which i dont have. If i click listen on this device it works for about 2 secs and switches right back. ive also noticed when i go to log off it says signed in as Mar...

Visitor

Everytime i turn off offline mode it will immediately pick up another phone (iphone) which i dont have. If i click listen on this device it works for about 2 secs and switches right back. ive also no...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Other songs In the genre radio?

I would like to have a genre radio but if you do that again and again the same songs come out and that often goes on for a long time until you feel like you do not know you can change that somehow?

Newbie

I would like to have a genre radio but if you do that again and again the same songs come out and that often goes on for a long time until you feel like you do not know you can change that somehow?

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Tracks not available on android

Hi , I was wondering why i can't have access to some tracks like Planisphere by Justice whereas my friends on Apple have the track available. I have an android phine (galaxy s8 ). Maybe Spotify could fix this ?thanks

Newbie

Hi , I was wondering why i can't have access to some tracks like Planisphere by Justice whereas my friends on Apple have the track available. I have an android phine (galaxy s8 ). Maybe Spotify could...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

I cant login

Every time I try to login it says wrong email and password combonation I tried the username and password too but it didn't work I reset my password 3 Times

Newbie

Every time I try to login it says wrong email and password combonation I tried the username and password too but it didn't work I reset my password 3 Times

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

With a regular account can't I listen to complete albums on my mobile ?

Hi,This might have been asked before but can't really find it so...It seems the only way I can start the music on my mobile is to click shuffle. I hate shuffle ;-). I want to listen to the whole album as it is recorded. I do not have a premium accoun...

Newbie

Hi, This might have been asked before but can't really find it so... It seems the only way I can start the music on my mobile is to click shuffle. I hate shuffle ;-). I want to listen to the whole ...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

A3 2017 Runing Slowly

Hello. I am Samsung Galaxy A3 2017 user. When I use spotify online mode running very slowly. I am using 4G Lite and SD card class 10 but when changing music and surf the weekly discovery and playlist, app frezess. I deleted the application. I loaded ...

Newbie

Hello. I am Samsung Galaxy A3 2017 user. When I use spotify online mode running very slowly. I am using 4G Lite and SD card class 10 but when changing music and surf the weekly discovery and pla...

506 Views

0 replies

0 likes

  • 506 Views
  • 0 replies
  • 0 likes

Superuser Contribution cant log into Facebook with Spotify on android

When ever i try to log onto spotify with facebook it says "Unable to log in either Username or Password is correctAnd im 100% sure that my log in is correct because i can log onto my facebook with the same password and email as my spotify

Newbie

When ever i try to log onto spotify with facebook it says "Unable to log in either Username or Password is correct And im 100% sure that my log in is correct because i can log onto my facebook with ...

user-removed

Not applicable

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify takes too much space

How can i make my spotify take less space? My other apps take about 1gt but my spotify takes 5.08gt.

Newbie

How can i make my spotify take less space? My other apps take about 1gt but my spotify takes 5.08gt.

user-removed

Not applicable

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login

So today I tried to login to spotify and it was saying password and username do not match. But I have logged in many times form this account on this phone of mine(one plus 3) and I reset my password but it still says password and username do not matc...

Newbie

So today I tried to login to spotify and it was saying password and username do not match. But I have logged in many times form this account on this phone of mine(one plus 3) and I reset my password ...

user-removed

Not applicable

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

I can't install Spotify from the Google Play or either from an APK

Yesterday I updated my phone and now it doesn't let me install Spotify from the Google play or either from an APK, which actually was installed before updating my phone but then it disappeared and I can't install it again. Please help me, it appears ...

Newbie

Yesterday I updated my phone and now it doesn't let me install Spotify from the Google play or either from an APK, which actually was installed before updating my phone but&n...

685 Views

0 replies

0 likes

  • 685 Views
  • 0 replies
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Chromecast ultra doesn't play Spotify from my android phone

Hi, All was working fine. Only Spotify can't cast from my android. What's wrong Regards Poul Erik

Visitor

Hi,  All was working fine. Only Spotify can't cast from my android.  What's wrong   Regards   Poul Erik 

552 Views

0 replies

0 likes

  • 552 Views
  • 0 replies
  • 0 likes

Library and radio are not in the page

Hi, why are not the radio and library in the bottom of page?

Newbie

Hi, why are not the radio and library in the bottom of page?

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Spotify player notification randomly pops-up

The Spotify player control notification randomly pops-up on my Android phone. This happens when not playing any music on any device. This only seems to happen when Spotify on my PC is active. This is pretty annoying because my ambient display lights ...

Casual Listener

The Spotify player control notification randomly pops-up on my Android phone. This happens when not playing any music on any device. This only seems to happen when Spotify on my PC is active. This is...

1835 Views

0 replies

3 likes

Notification bar player
  • 1835 Views
  • 0 replies
  • 3 likes

Bluetooth Share has stopped working

Hello, It seems that since I updated Spotify around mid-February that everytime I play Spotify connected to bluetooth, within a couple of minutes I get a recurring 'Bluetooth Share has stopped working'. The bluetooth then turns off, reboots, connects...

Newbie

Hello,   It seems that since I updated Spotify around mid-February that everytime I play Spotify connected to bluetooth, within a couple of minutes I get a recurring 'Bluetooth Share has stopp...

857 Views

0 replies

0 likes

bluetooth
Bluetooth Share
Stopped
  • 857 Views
  • 0 replies
  • 0 likes

Loud Volume Spikes on new phone

I just upgraded from a Motorola turbo 2 to a Google pixel 2 xl. I have used Spotify for years now on multiple phones, especially the turbo 2, with a wide range of headphones and speakers, with no issues. Now that I have the Pixel, every song I start ...

Newbie

I just upgraded from a Motorola turbo 2 to a Google pixel 2 xl. I have used Spotify for years now on multiple phones, especially the turbo 2, with a wide range of headphones and speakers, with no iss...

Bazza2112

Newbie

1224 Views

1 replies

0 likes

  • 1224 Views
  • 1 replies
  • 0 likes

Shuffle working incorrectly

I press "Shuffle Play" on a playlist, and it just starts playing through all of the songs, starting from #-Z. It used to work prior to this nightmarish update, but now everything seems to be falling apart. It also will sometimes shuffle, sometimes it...

Newbie

I press "Shuffle Play" on a playlist, and it just starts playing through all of the songs, starting from #-Z. It used to work prior to this nightmarish update, but now everything seems to be falling ...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes