Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I know Spotify doesnt offer an explicit blocker and I wish they did like pandora. My question is does Spotify offer the clean versions of songs and if so how do you find then? I enjoy listing to some songs but I'd much rather listen to the clean vers...
I know Spotify doesnt offer an explicit blocker and I wish they did like pandora. My question is does Spotify offer the clean versions of songs and if so how do you find then? I enjoy listing to some...
Community Legend
6674 Views
1 replies
3 likes
I'm used to saving the songs I like and then going on "my songs" and playing them all on shuffle. However, in the last few days, whenever I press the "shuffle" button, it only plays some selected saved songs, the ones that start with A, B and C. It t...
I'm used to saving the songs I like and then going on "my songs" and playing them all on shuffle. However, in the last few days, whenever I press the "shuffle" button, it only plays some selected sav...
453 Views
0 replies
0 likes
Spotify will pause every 30 seconds or so while I'm playing my drums to a song that I'm playing through my headphones. I will start the song back up again and it will just do the same thing. I've removed any battery optimizations on my device toward ...
Spotify will pause every 30 seconds or so while I'm playing my drums to a song that I'm playing through my headphones. I will start the song back up again and it will just do the same thing. I've rem...
343 Views
0 replies
0 likes
Someone else is suddenly listening on my account, and my playlists are gone. Just foreign music appears. What do i do?
Someone else is suddenly listening on my account, and my playlists are gone. Just foreign music appears. What do i do?
Community Legend
511 Views
1 replies
0 likes
Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading.The only way I can get it to work is if I delete my cache/sa...
Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading. The o...
Casual Listener
209147 Views
98 replies
27 likes
Hi.. I use Spotify android TV app on my nvi dia shield. I've noticed that sound is quite poor on some songs . I've also installed standard android Spotify app and those songs sound is better. Could you please help?
Hi.. I use Spotify android TV app on my nvi dia shield. I've noticed that sound is quite poor on some songs . I've also installed standard android Spotify app and those songs sound is better. Could y...
Newbie
3402 Views
2 replies
1 likes
I have a Samsung Tab A running Android 7. When I click on "Your Library" and then on "Playlists" the list flashes up for less than 1 sec, then takes me to discover weekly. I uninstalled spotify and then insalled again, same problem. Have premium. Any...
I have a Samsung Tab A running Android 7. When I click on "Your Library" and then on "Playlists" the list flashes up for less than 1 sec, then takes me to discover weekly. ...
411 Views
0 replies
0 likes
Title, no idea why this is happening and its driving up my data usage because of it, this is getting annoying to remedy because the app still has all the songs downloaded onto my system, it just doesn't see them anymore.
Title, no idea why this is happening and its driving up my data usage because of it, this is getting annoying to remedy because the app still has all the songs downloaded onto my system, it just does...
320 Views
0 replies
0 likes
Since the most recent update two issues have happened with spotify. Earlier this week I was having issues where the timing of the songs and what was showing up on my PS4 was different from what was playing on the phone while still connected and now t...
Since the most recent update two issues have happened with spotify. Earlier this week I was having issues where the timing of the songs and what was showing up on my PS4 was different from what was p...
Newbie
716 Views
1 replies
0 likes
Cuando la instalo la app me aparece la opcion, pero cuando intento descargarlos me da ERROR EN LA DESCARGA y desaparece la opcion de almacenamiento, tengo android 7.1.1, ya intente todo, moviendo las carpetas, borrando el cache, desinstalando y reins...
Cuando la instalo la app me aparece la opcion, pero cuando intento descargarlos me da ERROR EN LA DESCARGA y desaparece la opcion de almacenamiento, tengo android 7.1.1, ya intente todo, moviendo las...
Newbie
1096 Views
2 replies
0 likes
When I go to my library all my saved songs are gone and replaced with ones I've never listened to. Also all my recently played songs are songs I never listened to.
When I go to my library all my saved songs are gone and replaced with ones I've never listened to. Also all my recently played songs are songs I never listened to.
Community Legend
519 Views
1 replies
0 likes
Help! Whether i am listening online or offline my songs keep pausing and its driving me nuts! I don't have power saving on and the app is not optimized in the battery settings. I'm using Samsung galaxy 7 with android 7.0. Thanks!
Help! Whether i am listening online or offline my songs keep pausing and its driving me nuts! I don't have power saving on and the app is not optimized in the battery settings. I'm using Samsun...
Newbie
554 Views
3 replies
0 likes
Cuando instale la aplicacion puse que la musica que descargue se almacene en la tarjeta sd pero cuando voy a almacenamiento en "mi dispositivo" hay 6 GB de espacio utilizado solo de spotify
Cuando instale la aplicacion puse que la musica que descargue se almacene en la tarjeta sd pero cuando voy a almacenamiento en "mi dispositivo" hay 6 GB de espacio utilizado solo de spotify
334 Views
0 replies
0 likes
I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone. HELP!
I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone. HELP!
Community Legend
391 Views
1 replies
0 likes
Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through my phone. Its grate the future of spotify of remote...
Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through ...
Not applicable
947 Views
5 replies
2 likes
hi i keep getting message extern beheer on screen. On my phone it says connecting to chomecast. But it does not connect. Spotify wont connect on my app or on my girlfriends. What is the problem? Does annyone know? Reset on chome cast does nothing.
hi i keep getting message extern beheer on screen. On my phone it says connecting to chomecast. But it does not connect. Spotify wont connect on my app or on my girlfriends. What is the problem? ...
361 Views
0 replies
0 likes
The application Will not openDelete Android reinstalledProblem continuesWhats wrong?
The application Will not open Delete Android reinstalled Problem continues Whats wrong?
Roadie
502 Views
1 replies
0 likes
Hola . Tengo un samsung S8 y cuando abro la aplicacion para escuchar musica las canciones se pausan .tengo que sacar el telefono del bolsillo y darle play otras vez . Cada vez ocurre con mas frecuencia
Hola . Tengo un samsung S8 y cuando abro la aplicacion para escuchar musica las canciones se pausan .tengo que sacar el telefono del bolsillo y darle play otras vez . Cada vez ocurre con ...
Roadie
441 Views
1 replies
0 likes
Hi, the other day I experienced this issue and since it's not something that is straightforward for the QA team to find I figured I'd share the bug and the repro steps here. SummaryIf the phone doesn't have connection or is in airplane mode and you c...
Hi, the other day I experienced this issue and since it's not something that is straightforward for the QA team to find I figured I'd share the bug and the repro steps here. Summary If...
Not applicable
2910 Views
2 replies
6 likes
Ive been using the non premium service of spotify for a while. But since i love the app, i bought the premium service. I started using the app normaly but i have some problems with it. I don't know why but the app sometimes while listening to songs i...
Ive been using the non premium service of spotify for a while. But since i love the app, i bought the premium service. I started using the app normaly but i have some problems with it. I don't know w...
Community Legend
1508 Views
7 replies
0 likes
