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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112697 Views

26 replies

3 likes

  • 112697 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226696 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226696 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584679 Views

79 replies

3 likes

  • 584679 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

481001 Views

577 replies

40 likes

Account
Free
  • 481001 Views
  • 577 replies
  • 40 likes

Solved!! My music won't appear!

Hi, My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the same thing: my computer doesn't detect it. If I make a playl...

Casual Listener

Hi,  My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the sa...

johaegeman

Newbie

106700 Views

18 replies

3 likes

  • 106700 Views
  • 18 replies
  • 3 likes

Make a Playlist off all MY SONGS --- HELP

Hi, I'd been using spotify for a couple of months now, listening to different radios, and adding songs with the "+" ... and they got added ok to MY SONGS ... but I cannot share that ... is there a way to make a playlist of all my songs at once, witho...

Newbie

Hi, I'd been using spotify for a couple of months now, listening to different radios, and adding songs with the "+" ... and they got added ok to MY SONGS ... but I cannot share that ... is there a wa...

TheLadyFair

Newbie

738 Views

2 replies

0 likes

  • 738 Views
  • 2 replies
  • 0 likes

Can't stream individual Song

I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out

Casual Listener

I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out 

r2j2

Casual Listener

901 Views

5 replies

1 likes

  • 901 Views
  • 5 replies
  • 1 likes

Songs don't show up on android app

Hi, I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and reinstalled both apps, but that didn't solve the problem. Help.Thank...

Newbie

Hi,    I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and re...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Solved!! Spotify hacked

All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen

Newbie

All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen   

DennisDre1

Newbie

683 Views

1 replies

0 likes

  • 683 Views
  • 1 replies
  • 0 likes

Shared link to song says "This song is not available" but it is

The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song. https://open.spotify.com/track/1UFq2OJXahilmefKhSIA8p?si=ix2u4cOSS_aeRjqsFzoKxw The link was shared...

Newbie

The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song.   https://open.spotify.com/track/1UFq2OJX...

535 Views

0 replies

2 likes

  • 535 Views
  • 0 replies
  • 2 likes

Can't login

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email pops up. This is very frustrating and i am very confu...

Casual Listener

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email po...

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

Solved!! How do I make sure I'm playing my downloaded playlist even when I have data turned on?

I have data on my phone turned on for other uses, but I want to play my downloaded playlist. How can I make sure Spotify isn't using data even when it is available? Thanks.

Casual Listener

I have data on my phone turned on for other uses, but I want to play my downloaded playlist.  How can I make sure Spotify isn't using data even when it is available? Thanks. 

_Brinky_

Casual Listener

952 Views

4 replies

0 likes

  • 952 Views
  • 4 replies
  • 0 likes

Unable to log in to Android app

My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account". Tried resetting my password, and redownloading the...

Newbie

My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account"....

454 Views

0 replies

0 likes

  • 454 Views
  • 0 replies
  • 0 likes

Local files not transferring to phone

Hi I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the same wifi network and have logged in and out of spotify on m...

Casual Listener

Hi  I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the sa...

user-removed

Not applicable

944 Views

5 replies

0 likes

  • 944 Views
  • 5 replies
  • 0 likes

Benutzername oder Passwort falsch?!

Hallo zusammen,ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen.Im Web Browser funktioniert alles wie gewohnt.Das Passwort habe ich bereits mehrmals zurückgesetzt und das Smartphone wurde ebenfalls mehrfach neugestartet. Leider ke...

Casual Listener

Hallo zusammen, ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen. Im Web Browser funktioniert alles wie gewohnt. Das Passwort habe ich bereits mehrmals zurückgesetzt und das Sm...

Troll2

Newbie

2040 Views

2 replies

0 likes

  • 2040 Views
  • 2 replies
  • 0 likes

Spotify tv android

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ?

Casual Listener

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ? 

marcellomendo02

Casual Listener

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

cannot log in

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me? thanks

Newbie

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me?...

cyp86

Newbie

869 Views

1 replies

1 likes

  • 869 Views
  • 1 replies
  • 1 likes

Online

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked.

Newbie

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked. 

HouseOfPain99

Casual Listener

691 Views

2 replies

0 likes

  • 691 Views
  • 2 replies
  • 0 likes

Download Quality changes when starting download

Hey everyone,I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on it. I changed it again to extreme but it always resets...

Newbie

Hey everyone, I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on i...

940 Views

0 replies

0 likes

  • 940 Views
  • 0 replies
  • 0 likes

App blocked by office net

Hi to all!Now I'm using free Spotify version, but I should want to have premium version .I have just one question.I can't use Spotify app when I work, because it's blocked(firewall o something like that).There is a way to use web version from my andr...

Newbie

Hi to all! Now I'm using free Spotify version, but I should want to have premium version . I have just one question. I  can't use Spotify app  when I work, because it's blocked(firewall ...

user-removed

Not applicable

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Add friends from smartphone-app

Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot

Casual Listener

Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot

jor_m

Newbie

1230 Views

3 replies

0 likes

  • 1230 Views
  • 3 replies
  • 0 likes

me faltan opciones en spotify android

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otras opciones de la cuenta y lo tengo actualizado en ...

Newbie

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otr...

453 Views

0 replies

0 likes

  • 453 Views
  • 0 replies
  • 0 likes

Cannot log in

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised. I have deleted and installed the app a few times, changed my password and still not able to access throu...

Newbie

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised.   I have deleted and installed the app a few t...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes