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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390605 Views

545 replies

35 likes

Account
Free
  • 390605 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8145 Views

0 replies

7 likes

  • 8145 Views
  • 0 replies
  • 7 likes

Solved!! The EXACT Same Song Skips at the EXACT SAME TIME

On my playlist, Shangri-La by VIXX skips after just 10 seconds of playing to Twilight by LOOΠΔ every single time it comes up and it is very irritating because it is ALWAYS happening ever since it came out. Sometimes, the song doesn't even bother to p...

Regular

On my playlist, Shangri-La by VIXX skips after just 10 seconds of playing to Twilight by LOOΠΔ every single time it comes up and it is very irritating because it is ALWAYS happening ever since it cam...

chengxiao_xia

Regular

1352 Views

5 replies

0 likes

  • 1352 Views
  • 5 replies
  • 0 likes

Can't listen to music anymore

I had premium and now i have u limited data so i stopped paying for premium now i can't listen to anything. I've deleted and reinstalled the app on my lg stylo 3 multiple times and still every song in my library and search is greyed out

Newbie

I had premium and now i have u limited data so i stopped paying for premium now i can't listen to anything. I've deleted and reinstalled the app on my lg stylo 3 multiple times and still every song i...

357 Views

0 replies

0 likes

  • 357 Views
  • 0 replies
  • 0 likes

Downloaded songs arent in library

Hello!I wanted to listen some songs offline during travel and then i've noticed that some songs from downloaded albums were missing. I decided to go to that albums and check it. Songs chat were missing didn't have that green arrow which means that so...

Newbie

Hello! I wanted to listen some songs offline during travel and then i've noticed that some songs from downloaded albums were missing. I decided to go to that albums and check it. Songs chat were mis...

osornios

Spotify Star

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

No se descarga la musica

Al momento de descargar canciones no se cargan nunca, quedando en 0% de avance eternamente. Ayuda por favor

Newbie

Al momento de descargar canciones no se cargan nunca, quedando en 0% de avance eternamente. Ayuda por favor 

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Can only download one song at a time

I'm getting some strange behavior where unless I reset my Wi-Fi, offline mode, or the app itself, no songs will download. The strange part is that it will only download one song before I have to reset it. The following does not change this behavior:S...

Regular

I'm getting some strange behavior where unless I reset my Wi-Fi, offline mode, or the app itself, no songs will download. The strange part is that it will only download one song before I ha...

brainwave0

Regular

1201 Views

2 replies

0 likes

  • 1201 Views
  • 2 replies
  • 0 likes

I have to download my playlist too often

Every time there's an update, I have to change where my data is stored, tablet or SD card. My two playlist I had previously downloaded for offline and used for months, suddenly needs downloaded again. This wouldn't be a problem but I have satellite i...

Casual Listener

Every time there's an update, I have to change where my data is stored, tablet or SD card. My two playlist I had previously downloaded for offline and used for months, suddenly needs downloaded again...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Superuser Contribution spotify connect pauses for no reason

worked always fine with Samsung HW-K950 from all devices (Android and W10) - recently it pauses after an unpredictable amount of time - seconds or minutes, can start again but pauses again after a short time later

Casual Listener

worked always fine with Samsung HW-K950 from all devices (Android and W10) - recently it pauses after an unpredictable amount of time - seconds or minutes, can start again but pauses again after a sh...

tlevenpar

Casual Listener

1266 Views

3 replies

0 likes

Android
Samsung HW-K950
Windows
  • 1266 Views
  • 3 replies
  • 0 likes

Now playing disappears, must delete cache & saved data

So actively using Spotify, this happens several times in a day. It will be playing, then it just stops, usually after a song. Usually a station. To fix I must delete the cache & save data, or play a song from something else, then switch back to what ...

Newbie

So actively using Spotify, this happens several times in a day. It will be playing, then it just stops, usually after a song. Usually a station. To fix I must delete the cache & save data, or pla...

477 Views

0 replies

0 likes

  • 477 Views
  • 0 replies
  • 0 likes

Behind the Lyrics keeps turning back on

Hi, I have a Samsung phone (s7 maybe?) and I use data to listen to Spotify on my way home from work. I tried "Behind the Lyrics" at work on wifi and found that I never ended up looking at it so I turned the feature back off (the switch in settings is...

Newbie

Hi,   I have a Samsung phone (s7 maybe?) and I use data to listen to Spotify on my way home from work. I tried "Behind the Lyrics" at work on wifi and found that I never ended up looking at it...

351 Views

0 replies

0 likes

  • 351 Views
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  • 0 likes

Superuser Contribution My account won't update to premium

Hello! I paid for premium for a month with doku wallet this morning and until now I do not receive any e-mail from sportify nor doku wallet. and I have know idea what I have to do, I did logout from the application and then login but there is no resu...

Newbie

Hello! I paid for premium for a month with doku wallet this morning and until now I do not receive any e-mail from sportify nor doku wallet. and I have know idea what I have to do, I did logout from ...

Melody

Spotify

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Solved!! Login failed in android app.

We have a family account with 4 members. My son logged out of the app on his iPhone se and could not log back in. He also logged out of his iPad Air &could not log in. I tried to login to my account on both devices but was unable to assumed it was a ...

Casual Listener

We have a family account with 4 members. My son logged out of the app on his iPhone se and could not log back in. He also logged out of his iPad Air &could not log in. I tried to login to my acco...

elialitem

Newbie

6016 Views

3 replies

1 likes

  • 6016 Views
  • 3 replies
  • 1 likes

Samsung Galaxy phones with installed spotify cannot receive messages from other Samsung phones

I have spent a great deal of time on an issue where other samsung phones are unable to text me with advanced messaging on. Since advanced messaging is a must. I looked for other answers. I found one post online that suggested removing spotify from my...

Newbie

I have spent a great deal of time on an issue where other samsung phones are unable to text me with advanced messaging on. Since advanced messaging is a must. I looked for other answers. I found one ...

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
  • 0 likes

Canciones que desaparecen

Hola, hace algun tiempo descargue una playlist, recientemente esta playlist fue modificada y muchas de las canciones que descargue ya no estan.Donde las puedo encontrar?

Newbie

Hola, hace algun tiempo descargue una playlist, recientemente esta playlist fue modificada y muchas de las canciones que descargue ya no estan. Donde las puedo encontrar? 

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
  • 0 likes

Screen stays black

Ive got the Samsung Galaxy Note 8I've uninstalled and reinstalledEverything's updatedNo viruses found When I try to open the Spotify app it does nothing.screen goes blank; my home and back buttons are there and sometimes I'm able to see the "HOME - B...

Newbie

Ive got the Samsung Galaxy Note 8 I've uninstalled and reinstalled Everything's updated No viruses found   When I try to open the Spotify app it does nothing.screen goes blank; my home...

4thYesFL

Casual Listener

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
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Downloads not working

I accidentally turned off downloading on my fave play list. Switched it back on and only a fraction of the songs have downloaded again. About 50 songs are pending and it's been about half an hour. This hasn't happened before. WiFi signal is very stro...

Visitor

I accidentally turned off downloading on my fave play list. Switched it back on and only a fraction of the songs have downloaded again. About 50 songs are pending and it's been about half an hour.&nb...

506 Views

0 replies

0 likes

  • 506 Views
  • 0 replies
  • 0 likes

Cant see track info on android

Since yesterday i cant see any track info the letters just turned black. idk what to do My phone is a mi6,i think its a MIUI problem..

Newbie

Since yesterday i cant see any track info the letters just turned black. idk what to do 😐   My phone is a mi6,i think its a MIUI problem..

275 Views

0 replies

0 likes

  • 275 Views
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PERDIDA DE DESCARGAS Y SESION SALIENDOSE CONTINUAMENTE

Hola amigos!, hace unos dias decidi cambiarme a spotify, y la verdad no quiero pensar ni creer que fue un error hacerlo, les voy a contar el porque, resulta ser que por mi trabajo suelo apagar mi telefono algunas veces durante el dia y resulta ser qu...

Newbie

Hola amigos!, hace unos dias decidi cambiarme a spotify, y la verdad no quiero pensar ni creer que fue un error hacerlo, les voy a contar el porque, resulta ser que por mi trabajo suelo apagar mi tel...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

Spotify connect without a charger plugged in and device locked

Hello,I have a question regarding Spotify connect. Why does it work only when the device you are connecting to is plugged in (or not locked)?The problem is that when I connect to a device and it is unlocked, I can pause and play a song just fine, but...

Casual Listener

Hello, I have a question regarding Spotify connect. Why does it work only when the device you are connecting to is plugged in (or not locked)? The problem is that when I connect to a device an...

21z5veld

Casual Listener

1284 Views

2 replies

0 likes

  • 1284 Views
  • 2 replies
  • 0 likes

Superuser Contribution Says 3 devices but doesnt work

Spotify says you can have offline music on 3 devices yet on my second phone all the music gets kicked off when i use my main one even when its used for offline listening

Newbie

Spotify says you can have offline music on 3 devices yet on my second phone all the music gets kicked off when i use my main one even when its used for offline listening

ZullyB

Roadie

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes