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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Can't play songs after downloading

After I've downloaded songs, I can't play them anymore at offline mode. This only happens if I save data on SD card, but if it's on phone memory I can play song in offline mode. I tried to check why this happens and it gave me this. [ http://prntscr....

Newbie

After I've downloaded songs, I can't play them anymore at offline mode. This only happens if I save data on SD card, but if it's on phone memory I can play song in offline mode. I tried to check why ...

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My Spotify used all 1gb of my data downloading songs marked to download while in offline mode.

Hey, so as you can see, Spotify used all 1GB of my data downloading music while set to offline mode. I am really annoyed about this as it has ruined my plan to stream my going to Cardiff to trainspot this weekend. I'm PAYG with Vodafone so cannot jus...

Newbie

Hey, so as you can see, Spotify used all 1GB of my data downloading music while set to offline mode. I am really annoyed about this as it has ruined my plan to stream my going to Cardiff to trainspot...

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Keeps stopping and skipping songs

So I'm listenin to a podcast when it keeps stopping and then goes to a random episode, so I thought mathe it's just the podcast not working so I try listening to music (Rupual) and again it keeps stopping and starting and also it keeps skipping song....

Casual Listener

So I'm listenin to a podcast when it keeps stopping and then goes to a random episode, so I thought mathe it's just the podcast not working so I try listening to music (Rupual) and again it keeps sto...

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switching country

hello spotifymy parents are divorced and i currently live with my mom in the Netherlands. My dad lives in the USA and he bought a family account. I cannot log in on that family account because i cannot change my country.please help me

Newbie

hello spotify my parents are divorced and i currently live with my mom in the Netherlands. My dad lives in the USA and he bought a family account. I cannot log in on that family account because i ca...

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Download to SD card

I have a nokia 6. I just got a 200gb SD card and I would like to store my Spotify music on it because the internal storage of my phone is not big enough. I have tried downloading older versions of Spotify that were supposed to allow you to change the...

Regular

I have a nokia 6. I just got a 200gb SD card and I would like to store my Spotify music on it because the internal storage of my phone is not big enough. I have tried downloading older versions of Sp...

200gbcantF__use

Regular

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Shuffle all songs

Why am I unable to shuffle all songs, it seems to just choose the top 50-100 songs in whatever category i choose to organize my songs by. i.e. if I am ordering them by title, then I will only be shuffling amongst songs with a title starting with 'A'

Newbie

Why am I unable to shuffle all songs, it seems to just choose the top 50-100 songs in whatever category i choose to organize my songs by. i.e. if I am ordering them by title, then I will only be shuf...

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Solved!! Imported iTunes Playlist - most tracks greyed out.

Device: Samsung Galaxy Note 8 (UK), Android 7.1.1 (fully up to date).Spotify version: 8.4.35.152 armV7 I recently switched from Apple Music to Spotify Premium. I imported a 1600+ song iTunes playlist into the Windows 10 spotify app and everything was...

Casual Listener

Device: Samsung Galaxy Note 8 (UK), Android 7.1.1 (fully up to date). Spotify version: 8.4.35.152 armV7   I recently switched from Apple Music to Spotify Premium. I imported a 1600+ song iTun...

Runebinder

Casual Listener

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Problema con modo offline y loggin

Tenia Spotify loggeado en cuenta premium en modo offline, reinicie mi mobil (Moto G4 Plus) y cuando volvi a ejecutar Spotify cerro la sesion y no me deja loggearme, mostrando un mensaje de: Tu configuracion esta en modo offline, mostrando 2 opciones,...

Newbie

Tenia Spotify loggeado en cuenta premium en modo offline, reinicie mi mobil (Moto G4 Plus) y cuando volvi a ejecutar Spotify cerro la sesion y no me deja loggearme, mostrando un mensaje de: Tu config...

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Is there an option to disable the "Behind the Lyrics" while keeping regular lyrics enabled?

I love that they added genius lyrics to the mobile app but I can only see them half the time since it's taking the time to tell me about the song.Is there any way to just see the lyrics? I've been looking for months. Thanks

Newbie

I love that they added genius lyrics to the mobile app but I can only see them half the time since it's taking the time to tell me about the song. Is there any way to just see the lyrics? I've been ...

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Media volume constantly resets to middle of slider

When I adjust the volume in the Android app, it will revert back to the middle of the slider each new track or advertisement. The result is only being able to listen at the desired volume level for a couple minutes at a time, and then having to readj...

Newbie

When I adjust the volume in the Android app, it will revert back to the middle of the slider each new track or advertisement. The result is only being able to listen at the desired volume level for a...

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Logging on

My phone updated last night while my Spotify was set to offline and now when I try to log in, it tells me I need to be online. How do I get back in to my account??

Newbie

My phone updated last night while my Spotify was set to offline and now when I try to log in, it tells me I need to be online. How do I get back in to my account??

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Full albums not appearing

I woke up this morning to find that suddenly many of my saved albums only had a few songs saved if I accessed them through my library. If I search I can get the whole album, but only a small, seemingly random selection will save to my phone.

Newbie

I woke up this morning to find that suddenly many of my saved albums only had a few songs saved if I accessed them through my library. If I search I can get the whole album, but only a small, seeming...

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Downloading takes too much time.

Im trying to download a few songs but it takes forever to do so. It took about 3 mins for each song. My wifi connection is strong and stable but it still downloads extremely slowly.

Newbie

Im trying to download a few songs but it takes forever to do so. It took about 3 mins for each song. My wifi connection is strong and stable but it still downloads extremely slowly.

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Downloaded songs. Where to find these.?

Hej everyone. ANDROID App here.I can't find anywhere the songs that I downloaded.Isn't there any area in the app where that should be shown.?

Casual Listener

Hej everyone.   ANDROID App here. I can't find anywhere the songs that I downloaded. Isn't there any area in the app where that should be shown.?

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NOT WORKING. HELLPPPPP

Hiya! So I'm on Android and my problem is that I cannot log in. Unfortunately, I was logged into Spotify listening to music when all of a sudden it stopped playing the music and LOGGED ME OUT. I only had it offline mode because I was using her acc to...

Newbie

Hiya! So I'm on Android and my problem is that I cannot log in.    Unfortunately, I was logged into Spotify listening to music when all of a sudden it stopped playing the music and LOGGED...

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Controlling via Steering wheel not working.

Hi, Initially it works well, not sure since when (maybe a month ago) I got this problem. I cannot change songs via steering wheel on my 2015 BMW 320i, other things still work well such as playing back, seeing track info or chagne tracks with the idri...

Newbie

Hi,   Initially it works well, not sure since when (maybe a month ago) I got this problem. I cannot change songs via steering wheel on my 2015 BMW 320i, other things still work well such as pl...

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Music quality and equalizer

I have an older Samsung Tab2 7.0 tablet running and have Spotify Premium. I tried to adjust the music quality and access the equalizer but both are unavailble. How can I get those features to show up on my Settings?

Casual Listener

I have an older Samsung Tab2 7.0 tablet running  and have Spotify Premium.  I tried to adjust the music quality and access the equalizer but both are unavailble.  How can I get those f...

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The little box of the skip and pause

The little box of the pause and skip thing won't show up in my notifications area of the phone when I'm playing music a d exit it while playing the music but the box thing won't show.

Newbie

The little box of the pause and skip thing won't show up in my notifications area of the phone when I'm playing music a d exit it while playing the music but the box thing won't show.

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Spotify crashing phone if my laptop has spotify open???

My phone kept on crashing but only while i was at home, i came to the conclusion that it is only when my laptop also has spotify open? Any fix? I have reinstalled on both devices and cleared the cache on my phone

Newbie

My phone kept on crashing but only while i was at home, i came to the conclusion that it is only when my laptop also has spotify open? Any fix? I have reinstalled on both devices and cleared the cach...

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