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Solved! Go to Solution.
*** IMPORTANT UPDATE ***
Thanks for your patience with this issue.
We've taken on all your comments and the tech team investigating the issue have appreciated them. We've received news that a fix for this issue is included in Spotify 7.1 for Android. This should be rolled out to Google Play soon.
Please don't hesitate to get back to us if you have any other issues. We'll be happy to help.
Hopefully a fix should be coming "soon" - when Spotify 7.1 will roll out I am not sure...
I've had the exact same issue - I think everyone has!
I think until they fix it the only solution is to uninstall the app from your phone, grab the previous release APK from here http://www.apkmirror.com/apk/spotify-ltd/spotify/spotify-6-9-0-1212-release/spotify-music-6-9-0-1212... and install it using that.
Make sure your phone doesn't automatically update it like mine did! (and you will need to redownload all of your playlists etc)
*** Update ***
I have just spent the last 40 minutes on chat with Spotify support, who have no idea this is going on! I am now waiting for an escalation email and a response
Especially as rolling it back works fine! The only thing that is different that I have noticed is this notification pops up for a few seconds when SYNC is trying to connect
I've just replied to an email asking me to give more info... it might be a while before I hear anything else
Exactly what mine is doing... The only way I can think this is a Ford issue is if Spotify made a huge change to the API/Device connection protocol in the update and just expected Ford to update theirs to match it - but that seems unlikely
same issue here, my car can't detect the app anymore after the last update.
Same issue. No more applink after the newest update. Rolling back to the old version for now.
My 2017 Escape is also doing it! It started yesterday morning. Since I use Spotify pretty much exclusively, this is absolutely annoying!
This has been the same for me and my 2014 Ford Fiesta. First time since I have had the car that the app would not work with my car. It all started after this most recent update (126.96.36.1999), which I updated to late Wednesday, I think. and I am not pleased, whatsoever. I mostly use Spotify on my way to and from work, which, now I can't, unless I go through and un-install and re-install the previous version.
I knew there was a reason why I was always hesitant to update this app for long periods of time...
Count me in to this undesirable club. My 2013 F150 SYNC system will not recognize Spotify since the newest Spotify update on Friday (11/2/16). I don't listen to the radio or CD's in my truck, only Spotify and I'm getting pretty agitated that this has occurred and isn't fixed yet.
I chased up the Tech emails today and got this as a response
Thanks for getting back to us.
We completely understand your keenness to get this resolved. We've forwarded your details to our top tech folks and they're looking into it as we speak!
As soon as we have any update, we'll get back to you. Let us know if you have any more questions. We're only an email away.
Have a fantastic day 🙂
So hopefully that means there *might* be progress being made
Sounds like generic response to keep you quiet. Hopefully I'm wrong.
I went back to 6.9 as well and using that as a work around.
It does, yes... but unfortunately for them - I tend to pester until I get a result... so essentially every other day until I get a proper response & resolution they will be hearing from me 😄
Please pester away!
Spotify keeps sending me offers for "3 months for 0.99" yet I can't take advantage of this offer because I am already a premium member. However...I will continue to get charged $9.99 per month for service that I can't use in my truck in the manner that it is supposed to work in.
Don't get me wrong, I LOVE my Spotify, but when it's got a glitch and they won't address it, it irks me pretty bad.
I too am getting this issue with my 2014 Ford Focus Titanium. I was beginning to wonder if it was just me but thankfully not. .........>Awaiting the update<........
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