Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195277 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536756 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
440999 Views
565 replies
37 likes
Hey Spotify. Your new update sucks **bleep**. Why can't I access my saved songs list on the new UI anymore? Why is there now a generic 'favourites' playlist that I can't even see the songs list of?And why am I able to ONLY play playlists in shuffle? ...
Hey Spotify. Your new update sucks **bleep**. Why can't I access my saved songs list on the new UI anymore? Why is there now a generic 'favourites' playlist that I can't even see the songs lis...
692 Views
0 replies
4 likes
Hi, am using spotfy premum snce 2-3 years. Last 2-3 day, spotify restarting the musc, stoppng and changng the musc TSELF! deleted spotfy and setup agan. But ddnt work. Can you help me? am freak out and really angry.
Hi, am using spotfy premum snce 2-3 years. Last 2-3 day, spotify restarting the musc, stoppng and changng the musc TSELF! deleted spotfy and setup agan. But ddnt work. Can you help me? am freak...
Casual Listener
488 Views
1 replies
0 likes
Whenever I am trying to log into my Spotify account through the app it always says the username and password doesn't belong to any Spotify account. But I am easily able to log into my account on the main website . I have tried changing my password fo...
Whenever I am trying to log into my Spotify account through the app it always says the username and password doesn't belong to any Spotify account. But I am easily able to log into my account on the ...
Community Legend
503 Views
1 replies
0 likes
I tied everything to login on multiple Android devices and can't. I cleared the cache and uninstalled and still nothing. I can login to my account using chrome.
I tied everything to login on multiple Android devices and can't. I cleared the cache and uninstalled and still nothing. I can login to my account using chrome.
Not applicable
1311 Views
1 replies
0 likes
I tied everything to login on multiple Android devices and can't. I cleared the cache and uninstalled and still nothing. I can login to my account using chrome.
I tied everything to login on multiple Android devices and can't. I cleared the cache and uninstalled and still nothing. I can login to my account using chrome.
Not applicable
411 Views
1 replies
0 likes
I can't log into my account on the app but I can online. I put the right password and user or email and it says either I put in the wrong email of password. So I reset the password and it still says that I put it in wrong. I checked over and over
I can't log into my account on the app but I can online. I put the right password and user or email and it says either I put in the wrong email of password. So I reset the password and it still says ...
Not applicable
446 Views
1 replies
0 likes
So, not even 20 minutes ago, I was signed into my spotify free, on mobile, from my samsung galaxy s6. I was in the midst of listening to a song, when spotify - without warning- signed me out. Puzzled by this, I re-entered my credientals, only to be t...
So, not even 20 minutes ago, I was signed into my spotify free, on mobile, from my samsung galaxy s6. I was in the midst of listening to a song, when spotify - without warning- signed me out. Puzzled...
Not applicable
453 Views
1 replies
0 likes
So spotify logged off mid drive back home and Sense then I don't seem to be able to log back on. I triedresetimg the password but it still says it's not correct email and password. But I can log on just fine with my computer. Anyone knows what's happ...
So spotify logged off mid drive back home and Sense then I don't seem to be able to log back on. I triedresetimg the password but it still says it's not correct email and password. But I can log on j...
Not applicable
479 Views
1 replies
0 likes
I just erased all my library songs with the feature in the setup menu, but when a checked how much space I had in the internal memory nothing had diminished. It looks like it just erased the playlist. Is there a way to manually, effectively and physi...
I just erased all my library songs with the feature in the setup menu, but when a checked how much space I had in the internal memory nothing had diminished. It looks like it just erased the playlist...
401 Views
0 replies
0 likes
Hi.When receiving a phone call or clicking on a YouTube video, Spotify stops playing which is fine. However, after either the call or the video ended, Spotify not automatically resumes playing. I also do have a Rdio subscription and Rdio auto resumes...
Hi. When receiving a phone call or clicking on a YouTube video, Spotify stops playing which is fine. However, after either the call or the video ended, Spotify not automatically resumes playing. I a...
Casual Listener
6054 Views
7 replies
2 likes
Brief description of the issue:Music is paused when receiving a phone call but does not continue after the call ends provided it is over a certain length.Steps to reproduce the issue:Start playing music from spotifyReceiev phone callEnd phone call af...
Brief description of the issue: Music is paused when receiving a phone call but does not continue after the call ends provided it is over a certain length. Steps to reproduce the issue: Start pla...
Casual Listener
5758 Views
4 replies
1 likes
Hi all, hope someone can help. With battery saver on mid setting, I can start using Spotify with no trouble to connect to a Chromecast Audio or Bluetooth speaker. After the screen shuts off for a while with music playing, if I turn the screen back on...
Hi all, hope someone can help. With battery saver on mid setting, I can start using Spotify with no trouble to connect to a Chromecast Audio or Bluetooth speaker. After the screen shut...
484 Views
0 replies
0 likes
Hi, Since a recent Spotify update, I seem to have lost the ability to add a whole album to an existing playlist. I have noticed this problem since Spotify updated on my mobile to v0.5.0.1247 (I don't know what version I had prior to this). The overal...
Hi, Since a recent Spotify update, I seem to have lost the ability to add a whole album to an existing playlist. I have noticed this problem since Spotify updated on my mobile to v0.5.0....
Casual Listener
103061 Views
49 replies
15 likes
For some reason i wws automatically logged out of my spotify account this morning then it wouldn't let me log back in. I had to uninstall and install the app again but when i did my playlist was missing. I cant find it and I've tried the lookinh at t...
For some reason i wws automatically logged out of my spotify account this morning then it wouldn't let me log back in. I had to uninstall and install the app again but when i did my playlist was miss...
Casual Listener
610 Views
2 replies
0 likes
Whenever I go back into the application (Spotify) it downloads all my songs again which by the way is very annoying because I have more than 500 songs so it takes a lot. Someone has a solution Note all my songs are saved on the card and are downloadi...
Whenever I go back into the application (Spotify) it downloads all my songs again which by the way is very annoying because I have more than 500 songs so it takes a lot. Someone has a solution Note...
Newbie
533 Views
1 replies
1 likes
I have a Samsung S8 Plus. For starters, the entire app acts extremely slow, not loading and even crashing. It works slightly better in offline mode. Most of the time it takes 10 minutes to open, even after closing it out completely and reopening. Res...
I have a Samsung S8 Plus. For starters, the entire app acts extremely slow, not loading and even crashing. It works slightly better in offline mode. Most of the time it takes 10 minutes to open, even...
Casual Listener
9132 Views
3 replies
9 likes
I tried to use the app and it was signed out so i signed back in, it was signed in for a couple seconds then logged me back out. I reset my password, deleted then reinstalled the app, shut down my phone and it still is doing the same thing. It's not ...
I tried to use the app and it was signed out so i signed back in, it was signed in for a couple seconds then logged me back out. I reset my password, deleted then reinstalled the app, shut down my ph...
Casual Listener
505 Views
1 replies
0 likes
So I just finished paying for Spotify premium yesterday but when I closed the app and opened it back up again, I was logged out. So I tried logging in but there was just a little message that said, "We are currently experiencing problems. Please try ...
So I just finished paying for Spotify premium yesterday but when I closed the app and opened it back up again, I was logged out. So I tried logging in but there was just a little message that said, "...
Casual Listener
3265 Views
5 replies
1 likes
So this evening I just got logged out of the Spotify app on my android device and have been unable to log in since then, while the app works perfectly on my desktop as well as my mac. I was logged in through facebook before thisI have tried 1. loggin...
So this evening I just got logged out of the Spotify app on my android device and have been unable to log in since then, while the app works perfectly on my desktop as well as my mac. I was logged in...
Casual Listener
590 Views
2 replies
0 likes
Recently my spotify updated automatically and now I cannot login.I can login into the website and the web app but not to the app even though i have changed my password many times.
Recently my spotify updated automatically and now I cannot login. I can login into the website and the web app but not to the app even though i have changed my password many times.
Casual Listener
819 Views
4 replies
1 likes
