Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32177 Views
  • 62 replies
  • 25 likes
  • 32177 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872486 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872486 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25163 Views
  • 3 replies
  • 0 likes
  • 25163 Views
  • 3 replies
  • 0 likes

Spotify in car

Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem to let me use my steering wheel controls to change s...

  • Newbie
  • Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem t...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Transfer offline files to new device

Dear costumer service,The offline songs are stored under com.spotify.music/files/...I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are shown.I'm a pro user, so why i have to download the songs e...

  • Newbie
  • Dear costumer service, The offline songs are stored under com.spotify.music/files/... I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are ...
  • mightgodeezer
  • Newbie
  • 7496 Views
  • 2 replies
  • 5 likes
  • 7496 Views
  • 2 replies
  • 5 likes

Bluetooth

When I listen to Spotify through Bluetooth, the song title doesn't show on the display in my car. It worked fine for a while. I've also lost the use of the controls to skip songs etc on my media stalk in the car. Any help? Thanks

  • Newbie
  • When I listen to Spotify through Bluetooth, the song title doesn't show on the display in my car. It worked fine for a while. I've also lost the use of the controls to skip songs etc on my media stal...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Thinking of cancelling. Bass disappears after a call.

Thinking of cancelling. I bought a Huawei P10 Lite recently and updated the phone and the Spotify app. If I get or make a call, the bass completely disappears. It will only come back if I send a WhatsApp, text or email. It will also come back on if I...

  • Casual Listener
  • Thinking of cancelling. I bought a Huawei P10 Lite recently and updated the phone and the Spotify app. If I get or make a call, the bass completely disappears. It will only come back if I send a What...
  • garethjohnmills
  • Casual Listener
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Lyrics/beat changed in song

I listen to "The Race" by Tay-K a lot, and as of a week or so ago, the song on Spotify seemingly changed. The beat is somewhat different and there is no ad libs like "skrrt!" in the background. If you play Spotify's version alongside the Youtube vers...

  • Casual Listener
  • I listen to "The Race" by Tay-K a lot, and as of a week or so ago, the song on Spotify seemingly changed. The beat is somewhat different and there is no ad libs like "skrrt!" in the background. If yo...
  • otk3
  • Newbie
  • 1736 Views
  • 2 replies
  • 0 likes
  • 1736 Views
  • 2 replies
  • 0 likes

Shared songs won't open

when a friend shares a song with me via link about half the time it won't open and I get an error message saying that the song is not available. I can still find the song on my own, I just can't open it through the link.

  • Newbie
  • when a friend shares a song with me via link about half the time it won't open and I get an error message saying that the song is not available. I can still find the song on my own, I just can't open...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Spotify wouldn't play on my car stereo

I couldn't play Spotify through my car stereo after getting a new phone. Turned out I could only have one device connected to my car for audio (and 4 for calls) so I deleted all other devices (as not needed and can pair again if I do) and when I conn...

  • Newbie
  • I couldn't play Spotify through my car stereo after getting a new phone. Turned out I could only have one device connected to my car for audio (and 4 for calls) so I deleted all other devices (as not...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Very high consumption of cell data since January

Hi! This month I noticed (when I received a message from the service provider that the consumption was exceeded), that Spotify used much more cell data in the background than before. I have not changed the way and habits I use Spotify, and I know my ...

  • Newbie
  • Hi!   This month I noticed (when I received a message from the service provider that the consumption was exceeded), that Spotify used much more cell data in the background than before. I ...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Can't use spotify without wifi but want to use my own mobile data only... Help

Just uploaded spotify on my Oppo A57 and can only use it on Wi-Fi but when I leave my house I want to be able to use my own mobile data but keeps telling me I have no internet connection but I have my own data and can't figure out how to use it with ...

  • Casual Listener
  • Just uploaded spotify on my Oppo A57 and can only use it on Wi-Fi but when I leave my house I want to be able to use my own mobile data but keeps telling me I have no internet connection but I have m...
  • Mel72
  • Casual Listener
  • 976 Views
  • 3 replies
  • 0 likes
  • 976 Views
  • 3 replies
  • 0 likes

Solved!! Why does Spotify play every search result?

When I search for a specific song, Spotify will play the song, and after, continue to play the rest of the search results, which is either different versions of the same song or songs that have similar names. Why? Why would anyone want that feature a...

  • Casual Listener
  • When I search for a specific song, Spotify will play the song, and after, continue to play the rest of the search results, which is either different versions of the same song or songs that have simil...
  • Googi
  • Casual Listener
  • 871 Views
  • 1 replies
  • 0 likes
  • 871 Views
  • 1 replies
  • 0 likes

Sync with Samsung j7

Can someone please tell me how I sync my play lists from to my phone Samsung j7 pro

  • Newbie
  • Can someone please tell me how I sync my play lists from to my phone Samsung j7 pro  
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Superuser Contribution ¿Cuenta Premium sin modo aleatorio?

Tengo una cuenta Premium y siempre me reproduce en modo aleatorio desde mi Android.He probado a quitar las flechas que se cruzan, pero aún así no lo consigo. Sigue reproduciendo Modo AleatorioQué puedo hacer?Gracias!

  • Newbie
  • Tengo una cuenta Premium y siempre me reproduce en modo aleatorio desde mi Android. He probado a quitar las flechas que se cruzan, pero aún así no lo consigo. Sigue reproduciendo Modo Aleatorio ...
  • nemodoc
  • Newbie
  • 10144 Views
  • 4 replies
  • 1 likes
  • 10144 Views
  • 4 replies
  • 1 likes

Desacordo no volume do som de uma faixa para outra

Boa tarde, Tenhou usado Spotity para fazer o som no local de trabalho, so que algumas faixas tem causado transtorno, pois tem um volume muito maior que as outras da playlist, outras tem o som muito baixo que nem fica possivel ouvir, exemplo as faixas...

  • Newbie
  • Boa tarde, Tenhou usado Spotity para fazer o som no local de trabalho, so que algumas faixas tem causado transtorno, pois tem um volume muito maior que as outras da playlist, outras tem o som muito b...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Cannot sync local files to Samsung phone

Hello!Previously I have been able to sync the local files I have on my desktop to my phone, but a while ago they unsynced and since then I have been unable to resync them. What happens when I make a playlist and download it on my phone is that it wil...

  • Newbie
  • Hello! Previously I have been able to sync the local files I have on my desktop to my phone, but a while ago they unsynced and since then I have been unable to resync them. What happens when I ...
  • Shah94
  • Newbie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Spotify Android app only loading the first 100 songs from playlist in queue when connected to CC.

I have a chromecast audio, when connected, I try to play a playlist with over 100 songs but something weird happens. If I start playing song number 101 from the list on the chromecast speakers, it will only load that song in the queue and the app sto...

  • Newbie
  • I have a chromecast audio, when connected, I try to play a playlist with over 100 songs but something weird happens. If I start playing song number 101 from the list on the chromecast speakers, ...
  • rafamota
  • Newbie
  • 661 Views
  • 1 replies
  • 1 likes
  • Android
    chromecast audio
    queue
  • 661 Views
  • 1 replies
  • 1 likes

Solved!! Álbum dissapeared

Whats The reason about The dissapearing of The castlevania lords of shadow 2 álbum???

  • Casual Listener
  • Whats The reason about The dissapearing of The castlevania lords of shadow 2 álbum???
  • Saidfer
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Spotify taking up so much space on my phone?

Within the Spotify app, I have all my music set to download to my SD card, so why is the app itself taking up over 3GB of internal storage? my phone only has 5GB of internal storage and I really need this for other things. Any ideas? Cheers.

  • Casual Listener
  • Within the Spotify app, I have all my music set to download to my SD card, so why is the app itself taking up over 3GB of internal storage? my phone only has 5GB of internal storage and I really need...
  • csassz88
  • Regular
  • 22543 Views
  • 5 replies
  • 3 likes
  • 22543 Views
  • 5 replies
  • 3 likes

Don't receive ANY notifications

Hi Community! I don't receive any Spotify notifications on my new Android phone (Pixel 2). The feature never worked so far, although notifications are turned on within the app settings as well as in the phone settings. Has anyone experienced the same...

  • Casual Listener
  • Hi Community!   I don't receive any Spotify notifications on my new Android phone (Pixel 2). The feature never worked so far, although notifications are turned on within the app settings as we...
  • teutoburger
  • Casual Listener
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Listening History On Mobile Devices

Using the Android app. I tried the free version a while ago then left it. I came back to it recently and bought premium. However I have a load of music in my history I never played and it is stuff I hate. It is heavily influencing recommended songs e...

  • Visitor
  • Using the Android app. I tried the free version a while ago then left it. I came back to it recently and bought premium. However I have a load of music in my history I never played and it is stuff I ...
  • JimNagasawa
  • Newbie
  • 3139 Views
  • 3 replies
  • 0 likes
  • 3139 Views
  • 3 replies
  • 0 likes