Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1528 Views

0 replies

6 likes

  • 1528 Views
  • 0 replies
  • 6 likes

PS4 wont connect

Since the most recent update two issues have happened with spotify. Earlier this week I was having issues where the timing of the songs and what was showing up on my PS4 was different from what was playing on the phone while still connected and now t...

Casual Listener

Since the most recent update two issues have happened with spotify. Earlier this week I was having issues where the timing of the songs and what was showing up on my PS4 was different from what was p...

ILOVESKYRIM

Newbie

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Moto E4 Plus Almacenamiento en SD

Cuando la instalo la app me aparece la opcion, pero cuando intento descargarlos me da ERROR EN LA DESCARGA y desaparece la opcion de almacenamiento, tengo android 7.1.1, ya intente todo, moviendo las carpetas, borrando el cache, desinstalando y reins...

Newbie

Cuando la instalo la app me aparece la opcion, pero cuando intento descargarlos me da ERROR EN LA DESCARGA y desaparece la opcion de almacenamiento, tengo android 7.1.1, ya intente todo, moviendo las...

Pollisco

Newbie

1077 Views

2 replies

0 likes

  • 1077 Views
  • 2 replies
  • 0 likes

Songs in library disappeared, different ones appeared

When I go to my library all my saved songs are gone and replaced with ones I've never listened to. Also all my recently played songs are songs I never listened to.

Newbie

When I go to my library all my saved songs are gone and replaced with ones I've never listened to. Also all my recently played songs are songs I never listened to.

phan_times

Community Legend

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Spotify pausing constantly

Help! Whether i am listening online or offline my songs keep pausing and its driving me nuts! I don't have power saving on and the app is not optimized in the battery settings. I'm using Samsung galaxy 7 with android 7.0. Thanks!

Casual Listener

Help!  Whether i am listening online or offline my songs keep pausing and its driving me nuts! I don't have power saving on and the app is not optimized in the battery settings. I'm using Samsun...

LDPhan

Newbie

528 Views

3 replies

0 likes

  • 528 Views
  • 3 replies
  • 0 likes

Porque mis descargas se almacenan en la tarjeta sd y en la memoria interna

Cuando instale la aplicacion puse que la musica que descargue se almacene en la tarjeta sd pero cuando voy a almacenamiento en "mi dispositivo" hay 6 GB de espacio utilizado solo de spotify

Newbie

Cuando instale la aplicacion puse que la musica que descargue se almacene en la tarjeta sd pero cuando voy a almacenamiento en "mi dispositivo" hay 6 GB de espacio utilizado solo de spotify 

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Missing Playlist

I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone. HELP!

Newbie

I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone.  HELP!

phan_times

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Remote volumen control?

Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through my phone. Its grate the future of spotify of remote...

Casual Listener

Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through ...

user-removed

Not applicable

914 Views

5 replies

2 likes

  • 914 Views
  • 5 replies
  • 2 likes

Can't connect to Chromcast (once again)

hi i keep getting message extern beheer on screen. On my phone it says connecting to chomecast. But it does not connect. Spotify wont connect on my app or on my girlfriends. What is the problem? Does annyone know? Reset on chome cast does nothing.

Visitor

hi i keep getting message extern beheer on screen. On my phone it says connecting to chomecast. But it does not connect. Spotify wont connect on my app or on my girlfriends. What is the problem?&nbsp...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify not open

The application Will not openDelete Android reinstalledProblem continuesWhats wrong?

Newbie

The application Will not open Delete Android reinstalled Problem continues Whats wrong?

ZullyB

Roadie

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se eliminan canciones, se vuelven no disponibles

Hola . Tengo un samsung S8 y cuando abro la aplicacion para escuchar musica las canciones se pausan .tengo que sacar el telefono del bolsillo y darle play otras vez . Cada vez ocurre con mas frecuencia

Newbie

Hola . Tengo un samsung S8 y cuando abro la aplicacion para escuchar musica las canciones se pausan  .tengo que sacar el telefono del bolsillo y darle play otras vez .  Cada vez ocurre con ...

ZullyB

Roadie

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Downloaded music soft deleted after changing SIM card

Hi, the other day I experienced this issue and since it's not something that is straightforward for the QA team to find I figured I'd share the bug and the repro steps here. SummaryIf the phone doesn't have connection or is in airplane mode and you c...

Newbie

Hi, the other day I experienced this issue and since it's not something that is straightforward for the QA team to find I figured I'd share the bug and the repro steps here.   Summary If...

user-removed

Not applicable

2868 Views

2 replies

6 likes

  • 2868 Views
  • 2 replies
  • 6 likes

My app crashes sometimes while listening some songs and also while downloading them.

Ive been using the non premium service of spotify for a while. But since i love the app, i bought the premium service. I started using the app normaly but i have some problems with it. I don't know why but the app sometimes while listening to songs i...

Casual Listener

Ive been using the non premium service of spotify for a while. But since i love the app, i bought the premium service. I started using the app normaly but i have some problems with it. I don't know w...

Nico

Community Legend

1480 Views

7 replies

0 likes

  • 1480 Views
  • 7 replies
  • 0 likes

ich kann nicht mehr mit Paysafecard bezahlen

Frueher konnte man mit Paysafe Card bezahlen. iIch habe mir jetzt eine 10er geholt aber irgentwie wurde dies abgeschafft

Casual Listener

Frueher konnte man mit Paysafe Card bezahlen. iIch habe mir jetzt eine 10er geholt aber irgentwie wurde dies abgeschafft

dieserpaul

Casual Listener

33179 Views

2 replies

10 likes

  • 33179 Views
  • 2 replies
  • 10 likes

[Android Wear] Spotify keeps "connecting"

So I bought a Huawei Watch 2 Sport, running Android Wear 2.0 I've downloaded the Spotify app from the play store, but it keeps showing "connecting", and if long enough it says connection failed. I've tried the following steps: - Clear app data and ca...

Casual Listener

So I bought a Huawei Watch 2 Sport, running Android Wear 2.0    I've downloaded the Spotify app from the play store, but it keeps showing "connecting", and if long enough it says connecti...

user-removed

Not applicable

4460 Views

11 replies

1 likes

  • 4460 Views
  • 11 replies
  • 1 likes

Anmeldung nicht moeglich - da Spotify auf "offline" gestellt war

Hallo, nach einem Neu-Start meines Smartphones, musste ich mich neu anzumelden. Hat nur leider nicht funktioniert, da ich mit Spotify "offline" war (eine Internetverbindung bestand allerdings) und staendig die Meldung bekam, dass die Verbindung nicht...

Newbie

Hallo,   nach einem Neu-Start meines Smartphones, musste ich mich neu anzumelden. Hat nur leider nicht funktioniert, da ich mit Spotify "offline" war (eine Internetverbindung bestand allerding...

Nico

Community Legend

6072 Views

1 replies

1 likes

  • 6072 Views
  • 1 replies
  • 1 likes

Saucy Beats

Spotify keeps randomly jumping to "saucy Beats" random, awful, nonsense. Now I have reset all my passwords and logged out everywhere. However, a quick Google search suggests I am not alone in this issue and therefore has me worried. Has anyone got to...

Regular

Spotify keeps randomly jumping to "saucy Beats" random, awful, nonsense.    Now I have reset all my passwords and logged out everywhere. However, a quick Google search suggests I am not a...

Henlag

Newbie

3279 Views

20 replies

4 likes

  • 3279 Views
  • 20 replies
  • 4 likes

Won't play through wired headphones

When I plug them in I can hear the crackle as they are being put in so my earphones are not the problem .when I start to play a song it shows its playing but I can't hear it. Please help

Casual Listener

When I plug them in I can hear the crackle as they are being put in so my earphones are not the problem .when I start to play a song it shows its playing but I can't hear it. Please help

LorenzoSetola

Music Fan

7978 Views

5 replies

0 likes

  • 7978 Views
  • 5 replies
  • 0 likes

New update wont allow me to download/play local files to my phone

With the new update that is out I tried to add more songs to my spotify with local files so I could listen to them on my phone, but it then wouldn't add to my phone like it used to. So then I re downloaded my songs from my spotify and all of the onlt...

Casual Listener

With the new update that is out I tried to add more songs to my spotify with local files so I could listen to them on my phone, but it then wouldn't add to my phone like it used to. So then I re down...

668 Views

0 replies

0 likes

  • 668 Views
  • 0 replies
  • 0 likes

Solved!! spotify doesn`t save to sd card

Hello, on my WIko Wax spotify is unable to save offline music to the sd card. Although the internal disk is full and there is plenty of space on the sd card spotify just says "disk is full". I also emtied the catch and deleted all data...doesn't help...

Newbie

Hello,   on my WIko Wax spotify is unable to save offline music to the sd card. Although the internal disk is full and there is plenty of space on the sd card spotify just says "disk is full...

palacioswa1

Newbie

527967 Views

297 replies

31 likes

  • 527967 Views
  • 297 replies
  • 31 likes

Skip beginning part of song

Hi recently my Spotify acting up by cut plenty seconds of the beginning of the next song. This happened randomly. I'm using Spotify on OnePlus 5 with Android 8.0.0 Cheers

Newbie

Hi recently my Spotify acting up by cut plenty seconds of the beginning of the next song. This happened randomly. I'm using Spotify on OnePlus 5 with Android 8.0.0   Cheers

798 Views

0 replies

1 likes

  • 798 Views
  • 0 replies
  • 1 likes