Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
202439 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
547211 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455101 Views
571 replies
38 likes
This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get another ad. Sometimes I will get an ad after just one...
This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get an...
689 Views
0 replies
0 likes
I can't login, I was changed my password but it's not work
I can't login, I was changed my password but it's not work
Newbie
419 Views
1 replies
0 likes
is there a way to switch songs and pause them on the locj screen? not having to go into the phone to do so?
is there a way to switch songs and pause them on the locj screen? not having to go into the phone to do so?
Casual Listener
12520 Views
3 replies
1 likes
My off-line tracks keep on disappearing . I use an Android smartphone and the off-line tracks are on a SD-card which has plenty of space left . I tried a clean installation many times but that doesn't help. This problem exists for many years now, so ...
My off-line tracks keep on disappearing . I use an Android smartphone and the off-line tracks are on a SD-card which has plenty of space left . I tried a clean installation many times but that doesn'...
374 Views
0 replies
0 likes
I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and downloaded always remain. After opening the app ag...
I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and...
Not applicable
7513 Views
17 replies
3 likes
hi, I did a reset on my android and now I cannot login anymore. user credentials are correct and I can login on web and laptops without any problem. I removed the android from the connected offline devices but this did not help either.what should I d...
hi, I did a reset on my android and now I cannot login anymore. user credentials are correct and I can login on web and laptops without any problem. I removed the android from the connected ...
Newbie
1797 Views
5 replies
0 likes
I'm having trouble downloading my playlist. It says "go to settings to download using cellular". I went to my settings & toggled it & went back to my playlist to download it but it just says the same thing. What's going on?
I'm having trouble downloading my playlist. It says "go to settings to download using cellular". I went to my settings & toggled it & went back to my playlist to download it but it just says ...
Newbie
601 Views
1 replies
1 likes
Cant log in via the App, however the password and the username are correct (can log onto the account via the vebsite). What should I do?
Cant log in via the App, however the password and the username are correct (can log onto the account via the vebsite). What should I do?
Community Legend
469 Views
1 replies
0 likes
The next song keeps playing 10 to 20 seconds in instead of from the beginning even though the Crossfade is set to 0 seconds and gapless playing is off. I've tried messing with all the settings and nothing seems to change and its really annoying becau...
The next song keeps playing 10 to 20 seconds in instead of from the beginning even though the Crossfade is set to 0 seconds and gapless playing is off. I've tried messing with all the settings ...
Casual Listener
5305 Views
1 replies
11 likes
I hope so...
I hope so...
309 Views
0 replies
0 likes
Im premium, but only works with wifi, if I intend to use my internet plan appears a message that I'm off line but it's not true. Tengo el spotify Premium y aparentemente esta todo bien.. Pero cuando salgo de casa sin wifi, solo reproduce mis cancione...
Im premium, but only works with wifi, if I intend to use my internet plan appears a message that I'm off line but it's not true. Tengo el spotify Premium y aparentemente esta todo bien.. Pero c...
535 Views
0 replies
0 likes
I have a Samsung 8 and I've uninstalled google assistance and all and still no fix.I've done the permisson thing on the spotify app but no luck. I get to the point to where I confirm my spotify details but then it just says ERROR. any help? i have fa...
I have a Samsung 8 and I've uninstalled google assistance and all and still no fix. I've done the permisson thing on the spotify app but no luck. I get to the point to where I confirm my spot...
513 Views
0 replies
0 likes
Finally, the wait is over! Spotify has released a beta app for ICS that hopefully fixes all our problems. If you want to have it now on your phone, do the following:- Go into your phone's settings, and click on 'Security' > scroll down and switch on ...
Finally, the wait is over! Spotify has released a beta app for ICS that hopefully fixes all our problems. If you want to have it now on your phone, do the following: - Go into your phone's ...
Newbie
36119 Views
98 replies
4 likes
When I'm trying to cast from my phone to my Google Home or Chromecast, Spotify will skip tracks until the end of the playlist and then stop. I've tried uninstalling and reinstalling, I've rebooted the casting devices, and I've cleared the cache, none...
When I'm trying to cast from my phone to my Google Home or Chromecast, Spotify will skip tracks until the end of the playlist and then stop. I've tried uninstalling and reinstall...
663 Views
0 replies
2 likes
Hi Good day! By the way, I have no external memory, just internal. I just tried my own trouble shooting to find the music I just downloaded through spofity, like; 1.) Clear Data and Cache and check if the folder is still there at (Android/data/com.sp...
Hi Good day! By the way, I have no external memory, just internal. I just tried my own trouble shooting to find the music I just downloaded through spofity, like; 1.) Clear...
Casual Listener
2108 Views
4 replies
0 likes
Hello all, Spotify has not all songs How to upload missing tracks to Spotify.
Hello all, Spotify has not all songs How to upload missing tracks to Spotify.
Music Fan
3680 Views
4 replies
1 likes
As the subject suggests, I'm unable to login on my Samsung S8+. My credentials are correct, but as a formailty I reset my password anyway. When I click to sign in, it momentarily signs in for about half a second then signs me out and says my username...
As the subject suggests, I'm unable to login on my Samsung S8+. My credentials are correct, but as a formailty I reset my password anyway. When I click to sign in, it momentarily signs in for ...
Community Legend
627 Views
3 replies
0 likes
Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with Wi-Fi.
Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with ...
740 Views
0 replies
0 likes
Everytime i turn off offline mode it will immediately pick up another phone (iphone) which i dont have. If i click listen on this device it works for about 2 secs and switches right back. ive also noticed when i go to log off it says signed in as Mar...
Everytime i turn off offline mode it will immediately pick up another phone (iphone) which i dont have. If i click listen on this device it works for about 2 secs and switches right back. ive also no...
282 Views
0 replies
0 likes
I would like to have a genre radio but if you do that again and again the same songs come out and that often goes on for a long time until you feel like you do not know you can change that somehow?
I would like to have a genre radio but if you do that again and again the same songs come out and that often goes on for a long time until you feel like you do not know you can change that somehow?
308 Views
0 replies
0 likes
