Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
213214 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
565123 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
466483 Views
577 replies
39 likes
My email is *snip*. I'm having trouble with playing the music ...even when I've downloaded the authentic version of app from amazon app store ...please help
My email is *snip*. I'm having trouble with playing the music ...even when I've downloaded the authentic version of app from amazon app store ...please help
304 Views
0 replies
0 likes
I have disabled battery optimization for the app on my Pixel 2, yet the app will occasionally not play the next song automatically. I've tried deleting and reinstalling the app, but that doesn't work.
I have disabled battery optimization for the app on my Pixel 2, yet the app will occasionally not play the next song automatically. I've tried deleting and reinstalling the app, but that doesn't work.
375 Views
0 replies
0 likes
I’m trying to log into my account on another phone. However, there are two different Facebook accounts logged into the same phone and no matter what I do it only lets me log into the account under the wrong Facebook. So it’s my girls friends Facebook...
I’m trying to log into my account on another phone. However, there are two different Facebook accounts logged into the same phone and no matter what I do it only lets me log into the account under th...
367 Views
0 replies
0 likes
Hi, My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the same thing: my computer doesn't detect it. If I make a playl...
Hi, My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the sa...
Newbie
106579 Views
18 replies
3 likes
Hi, I'd been using spotify for a couple of months now, listening to different radios, and adding songs with the "+" ... and they got added ok to MY SONGS ... but I cannot share that ... is there a way to make a playlist of all my songs at once, witho...
Hi, I'd been using spotify for a couple of months now, listening to different radios, and adding songs with the "+" ... and they got added ok to MY SONGS ... but I cannot share that ... is there a wa...
Newbie
714 Views
2 replies
0 likes
I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out
I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out
Casual Listener
877 Views
5 replies
1 likes
Hi, I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and reinstalled both apps, but that didn't solve the problem. Help.Thank...
Hi, I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and re...
321 Views
0 replies
0 likes
All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen
All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen
Newbie
660 Views
1 replies
0 likes
The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song. https://open.spotify.com/track/1UFq2OJXahilmefKhSIA8p?si=ix2u4cOSS_aeRjqsFzoKxw The link was shared...
The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song. https://open.spotify.com/track/1UFq2OJX...
531 Views
0 replies
2 likes
When I am disconnected of internet my Spotify get out of my account
When I am disconnected of internet my Spotify get out of my account
375 Views
0 replies
0 likes
i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email pops up. This is very frustrating and i am very confu...
i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email po...
424 Views
0 replies
0 likes
I have data on my phone turned on for other uses, but I want to play my downloaded playlist. How can I make sure Spotify isn't using data even when it is available? Thanks.
I have data on my phone turned on for other uses, but I want to play my downloaded playlist. How can I make sure Spotify isn't using data even when it is available? Thanks.
Casual Listener
928 Views
4 replies
0 likes
My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account". Tried resetting my password, and redownloading the...
My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account"....
442 Views
0 replies
0 likes
Hi I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the same wifi network and have logged in and out of spotify on m...
Hi I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the sa...
Not applicable
908 Views
5 replies
0 likes
Hallo zusammen,ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen.Im Web Browser funktioniert alles wie gewohnt.Das Passwort habe ich bereits mehrmals zurückgesetzt und das Smartphone wurde ebenfalls mehrfach neugestartet. Leider ke...
Hallo zusammen, ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen. Im Web Browser funktioniert alles wie gewohnt. Das Passwort habe ich bereits mehrmals zurückgesetzt und das Sm...
Newbie
2027 Views
2 replies
0 likes
Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ?
Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ?
Casual Listener
427 Views
1 replies
0 likes
hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me? thanks
hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me?...
Newbie
854 Views
1 replies
1 likes
I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked.
I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked.
Casual Listener
674 Views
2 replies
0 likes
Hey everyone,I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on it. I changed it again to extreme but it always resets...
Hey everyone, I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on i...
929 Views
0 replies
0 likes
Hi to all!Now I'm using free Spotify version, but I should want to have premium version .I have just one question.I can't use Spotify app when I work, because it's blocked(firewall o something like that).There is a way to use web version from my andr...
Hi to all! Now I'm using free Spotify version, but I should want to have premium version . I have just one question. I can't use Spotify app when I work, because it's blocked(firewall ...
Not applicable
688 Views
1 replies
0 likes
