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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1096 Views
  • 0 replies
  • 4 likes

Pixel 2 doesn't find devices.

I've been trying to connect to my Tv through Spotify but for some unknown reason my Android does not show any devices avaliable. My girlfriend has an Iphone and it works just fine.

  • Newbie
  • I've been trying to connect to my Tv through Spotify but for some unknown reason my Android does not show any devices avaliable. My girlfriend has an Iphone and it works just fine.
  • LoganHelps
  • Composer
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Music Pauses Randomly

When I'm playing music, it'll just stop, usually when I get out of the app. It is really annoying, and I have to go back to the app, press play, go back to what I was doing, and then the music stops playing again. I really need help with this, I'd ap...

  • Newbie
  • When I'm playing music, it'll just stop, usually when I get out of the app.  It is really annoying, and I have to go back to the app, press play, go back to what I was doing, and then the music ...
  • Thorplay
  • Music Fan
  • 794 Views
  • 4 replies
  • 0 likes
  • 794 Views
  • 4 replies
  • 0 likes

Solved!! Yamaha RX-V675 don't show up as a device in spotify connect

I have a Yamaha RX-V675 with an internet connection and connected to my router and an iPhone and Galaxy s4 both with spotify premium connected to the same router in the same network, but the receiver didn't show up as a device when i touch the button...

  • Regular
  • I have a Yamaha RX-V675 with an internet connection and connected to my router and an iPhone and Galaxy s4 both with spotify premium connected to the same router in the same network, but the receiver...
  • Jax_ter
  • Casual Listener
  • 19463 Views
  • 32 replies
  • 0 likes
  • 19463 Views
  • 32 replies
  • 0 likes

Enabling offline mode doesn't skip tracks that haven't been downloaded

Version: 8.4.42.722 armV7 To reproduce:- Create a playlist- Add a saved track to it that is on a playlist which is already downloaded- Add a track to it that is not already downloaded- Enable offline mode- View the playlist and see the second track i...

  • Casual Listener
  • Version: 8.4.42.722 armV7   To reproduce: - Create a playlist - Add a saved track to it that is on a playlist which is already downloaded - Add a track to it that is not already downloaded ...
  • 377 Views
  • 0 replies
  • 1 likes
  • 377 Views
  • 0 replies
  • 1 likes

Discover weekly downlod

Hello, so I liked last weeks discover weekly playlist. I hit download and it downloaded the whole playlist. Today I guess it changed to a new playlist, and I can't seem to find the songs I downloaded from last week's playlist. Where can I find these ...

  • Newbie
  • Hello, so I liked last weeks discover weekly playlist. I hit download and it downloaded the whole playlist. Today I guess it changed to a new playlist, and I can't seem to find the songs I downloaded...
  • user-removed
  • Not applicable
  • 841 Views
  • 1 replies
  • 0 likes
  • 841 Views
  • 1 replies
  • 0 likes

Playlist with local files not working

I have a Google Pixel phone. I made a playlist on my computer for a podcast using the local files it works fine on my PC. But when I try to access the playlist on my phone it tells me to look for music to add to the playlist, acting like it's empty. ...

  • Casual Listener
  • I have a Google Pixel phone. I made a playlist on my computer for a podcast using the local files it works fine on my PC. But when I try to access the playlist on my phone it tells me to look for mus...
  • mcveetymc
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Saves songs disappeared

So i opened the app and went to my saved songs list and everyone song except one was gone. How do i fix it? Thank you.

  • Newbie
  • So i opened the app and went to my saved songs list and everyone song except one was gone. How do i fix it? Thank you.
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Cannot find Spotify on Google Play Store on Samsung Galaxy S5!

Hi, When I search for "Spotify" on Google Play store from my Samsung Galaxy S5, it returns "Spotify Play" and other similar apps but not the actual app I am looking for!! I live in Calgary, Canada! What am I doing wrong? Any help would be appreciated...

  • Newbie
  • Hi,   When I search for "Spotify" on Google Play store from my Samsung Galaxy S5, it returns "Spotify Play" and other similar apps but not the actual app I am looking for!! I live in Calgary...
  • vafritia
  • Casual Listener
  • 21546 Views
  • 3 replies
  • 1 likes
  • 21546 Views
  • 3 replies
  • 1 likes

Changing my debit card

Does anyone in Spotify's accounting department give a **bleep** that my debit card number has changed, and there is no **bleep** way to change it except cancelling my account, starting a new one and losing all my playlists? And don't tell me to go to...

  • Newbie
  • Does anyone in Spotify's accounting department give a **bleep** that my debit card number has changed, and there is no **bleep** way to change it except cancelling my account, starting a new one and ...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Solved!! One phone to another

Wanted to know if it was possible to simply add the spotify folder from my old phone into my new phone without having to redownload everything?

  • Casual Listener
  • Wanted to know if it was possible to simply add the spotify folder from my old phone into my new phone without having to redownload everything?
  • Joe
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Spotify stops every time my screen or home locks

Okay so posted a few months ago about my Spotify playing up and repeatedly cutting out. Various things were suggested and various things tried but nothing has worked out long term. What I have managed to work out I that it appears to be related to my...

  • Casual Listener
  • Okay so posted a few months ago about my Spotify playing up and repeatedly cutting out. Various things were suggested and various things tried but nothing has worked out long term.  What I have...
  • Joe
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Can't change storage location

Spotify no longer allows me to change the location of where to store my offilne music library.I recently updated my android device to Oreo and since then I can no longer do this.I have tried various solutions such as reinstalling the app, clearing da...

  • Newbie
  • Spotify no longer allows me to change the location of where to store my offilne music library. I recently updated my android device to Oreo and since then I can no longer do this. I have tried vari...
  • 465 Views
  • 0 replies
  • 0 likes
  • 465 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crashes while Searching

I can't ever search for anything in the search bar. Every time I start typinf, I get 1-3 letters in and then the whole app closes/ crashes. It happens every single time. I have Uninstaller and reinstalled the app, logged out and logged in. This has b...

  • Newbie
  • I can't ever search for anything in the search bar. Every time I start typinf, I get 1-3 letters in and then the whole app closes/ crashes. It happens every single time. I have Uninstaller and reinst...
  • Melody
  • Spotify
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs in Spotify are automatically skipped

Hello, i had a trouble in my Spotify account,Some songs automatically skipped by it self less than 1 secondI've tried clearing the data cache and it's not working, so what should I do?

  • Newbie
  • Hello, i had a trouble in my Spotify account, Some songs automatically skipped by it self less than 1 second I've tried clearing the data cache and it's not working, so what should I do?
  • Melody
  • Spotify
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Android app starts playing music after car bluetooth disconnection

Every time after turning off the engine the android app starts playing the last track. (I do not use Spotify with the car's bluetooth connection). It is very annoying, every time I need to stop the app manually. Please provide me some kind of solutio...

  • Newbie
  • Every time after turning off the engine the android app starts playing the last track. (I do not use Spotify with the car's bluetooth connection). It is very annoying, every time I need to stop the a...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Sperrbildschirm hintergrund

Guten Tag, ich moechte nicht, das Spotify im Sperrbildschirm das Cover anzeigt. ABER ich will dan player mit play/pause beibehalten. Ich habe eine live visualizer app die im sperrbildschirm waehrend der wiedergabe angezeigt werden soll, aber stattdes...

  • Newbie
  • Guten Tag,   ich moechte nicht, das Spotify im Sperrbildschirm das Cover anzeigt. ABER ich will dan player mit play/pause beibehalten. Ich habe eine live visualizer app die im sperrbildschirm ...
  • 5145 Views
  • 0 replies
  • 3 likes
  • 5145 Views
  • 0 replies
  • 3 likes

Solved!! Will clearing the app data clear my playlists in spotify?

Hello, this is my first time in here. I have a lack of space in my Android phone (Moto G3) and wanted to clear the data so I can save space for other apps, but I'm afraid this could clear all my playlists also. Is there any chances for this to happen...

  • Newbie
  • Hello, this is my first time in here. I have a lack of space in my Android phone (Moto G3) and wanted to clear the data so I can save space for other apps, but I'm afraid this could clear all my play...
  • madsdh
  • Casual Listener
  • 80623 Views
  • 3 replies
  • 0 likes
  • 80623 Views
  • 3 replies
  • 0 likes

Musicas locais que estao no PC nao toca no celular

Tenho algumas musicas locais colocadas em playlist do Spotify no meu desktop e tenho dois aparelhos android, em um deles acesso todas as musicas normalmente mqas no outro nao baixa nem por decreto, so fica indisponivel.

  • Newbie
  • Tenho algumas musicas locais colocadas em playlist do Spotify no meu desktop e tenho dois aparelhos android, em um deles acesso todas as musicas normalmente mqas no outro nao baixa nem por decreto, s...
  • luisao2321
  • Newbie
  • 865 Views
  • 1 replies
  • 1 likes
  • 865 Views
  • 1 replies
  • 1 likes

My locals file

Hej, jag undrar varfor jag inte kan ladda ner mina latar fran min dator till min mobil och ha de i min spellista for offline? Mvh

  • Newbie
  • Hej, jag undrar varfor jag inte kan ladda ner mina latar fran min dator till min mobil och ha de i min spellista for offline? Mvh
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Cant download locan files to my phone anymore

As the tite states I can no longer do this, I do all the steps corectly and have the same wifi conected to the phone and computer. When I try to download the song to my phone it shows up grey and unable to play, can someone please help me.

  • Casual Listener
  • As the tite states I can no longer do this, I do all the steps corectly and have the same wifi conected to the phone and computer. When I try to download the song to my phone it shows up grey and una...
  • slimjimdemello
  • Casual Listener
  • 453 Views
  • 2 replies
  • 0 likes
  • 453 Views
  • 2 replies
  • 0 likes