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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • RHythMANiac
  • Newbie
  • 6542 Views
  • 29 replies
  • 16 likes
  • 6542 Views
  • 29 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861786 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861786 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22627 Views
  • 3 replies
  • 0 likes
  • 22627 Views
  • 3 replies
  • 0 likes

Downloaded songs unavailable in offline mode

I have downloaded my selected songs, playlists - all of them show up as DLed ones even with that small green arrow next to each. But whenever I switch off wifi or cellular, all the songs disappear and I can't play them until the app connects to the i...

  • Casual Listener
  • I have downloaded my selected songs, playlists - all of them show up as DLed ones even with that small green arrow next to each.   But whenever I switch off wifi or cellular, all the songs dis...
  • Joe
  • Community Legend
  • 3026 Views
  • 3 replies
  • 0 likes
  • 3026 Views
  • 3 replies
  • 0 likes

[ANDROID] App tells me I am offline, what do I do?

Hi everyone, I just closed my Spotify app, but just as I was going to open it again, I was told to log in again. When I clicked the log in button after I had input all my information, the app told me I was offline and that I had to be online to log i...

  • Newbie
  • Hi everyone, I just closed my Spotify app, but just as I was going to open it again, I was told to log in again.  When I clicked the log in button after I had input all my information, the app t...
  • Joe
  • Community Legend
  • 1742 Views
  • 1 replies
  • 0 likes
  • 1742 Views
  • 1 replies
  • 0 likes

Downloaded own music to spotify

i have a problem i downloaded music onto my laptop and put it on my spotify local files. I went onto my phone and added fhe song to a playlist i have in spotify and tried to download it but it sill wont play. How can i fix this?

  • Newbie
  • i have a problem i downloaded music onto my laptop and put it on my spotify local files. I went onto my phone and added fhe song to a playlist i have in spotify and tried to download it but it sill w...
  • Joe
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Android 8 - Volume changes constantly

Since the Update to Android 8 on my Oneplus 3, the app constantly fluctuates between 2 Levels of Volume.If I change the Volume it just it just goes back to one of those two Levels and starts changing again.I already disabled "Normalize Volume" as I w...

  • Newbie
  • Since the Update to Android 8 on my Oneplus 3, the app constantly fluctuates between 2 Levels of Volume. If I change the Volume it just it just goes back to one of those two Levels and starts changi...
  • D4c4n
  • Newbie
  • 3419 Views
  • 1 replies
  • 1 likes
  • 3419 Views
  • 1 replies
  • 1 likes

Speed up bug

Theres a really annoying bug where the speed of the song is increased by 1.5x or 2x. Restarting my android dint help the problem and its really bugging me.

  • Newbie
  • Theres a really annoying bug where the speed of the song is increased by 1.5x or 2x. Restarting my android dint help the problem and its really bugging me.
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Spotify app on Android deletes albums constantly

Hi!I have this problem for a couple of weeks now. When I save an album and then download songs on my phone, after some time they just disappear. Albums are still saved on other devices that I use for Spotify (like desktop app), but they disappear on ...

  • Casual Listener
  • Hi! I have this problem for a couple of weeks now. When I save an album and then download songs on my phone, after some time they just disappear. Albums are still saved on other devices that I use...
  • kkleczka
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

SPOTIFY APP BLACK SCREEN

I've been trying to start my spotify app and I'm simply welcomed by an endless black screen. I've tried resetting my phone,app, everything and it still just shows a black screen.Please help.

  • Newbie
  • I've been trying to start my spotify app and I'm simply welcomed by an endless black screen.  I've tried resetting my phone,app, everything and it still just shows a black screen. Please help....
  • 930 Views
  • 0 replies
  • 0 likes
  • 930 Views
  • 0 replies
  • 0 likes

Solved!! Spotify skipping every other track in playlist

Since about a month ago, Spotify skips every other track in the current playlist (ie, plays 1, 3, 5 etc..). Doesn't matter what playlist. I have tried reinstalling and sometimes this fixes the problem temporarily, but it ALWAYS returns. Is this a kno...

  • Casual Listener
  • Since about a month ago, Spotify skips every other track in the current playlist (ie, plays 1, 3, 5 etc..). Doesn't matter what playlist. I have tried reinstalling and sometimes this fixes the proble...
  • pixelkicks
  • Casual Listener
  • 9364 Views
  • 14 replies
  • 2 likes
  • 9364 Views
  • 14 replies
  • 2 likes

Zufallswiedergabe startet immer wieder beim ersten Song

Hallo Zusammen, ich habe zu meinem Problem noch keinen weiteren Thread gefunden daher ein neuen. Ich nutze Android 8.0 auf meinem One Plus 3T.Wenn ich in einer bestimmten Playlist (260 Songs) die Zufallswiedergabe einschalte startet diese immer beim ...

  • Newbie
  • Hallo Zusammen,   ich habe zu meinem Problem noch keinen weiteren Thread gefunden daher ein neuen.  Ich nutze Android 8.0 auf meinem One Plus 3T. Wenn ich in einer bestimmten Playlist (...
  • 2047 Views
  • 0 replies
  • 3 likes
  • 2047 Views
  • 0 replies
  • 3 likes

Cracking sound in music

Hi, im on Android 7.1.2 on my OnePlus 2 and sometimes whether the music is download or streamed, an annoying cracking sound occurs every 5-10 seconds.This seems to be temporary fixed when i reboot my device but after 10 minute's it's back. I have no ...

  • Casual Listener
  • Hi, im on Android 7.1.2 on my OnePlus 2 and sometimes whether the music is download or streamed, an annoying cracking sound occurs every 5-10 seconds. This seems to be temporary fixed when i reboot ...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

New look Spotify? (free user)

Is Spotify testing new look or something? I created new account today and was welcomed to new look, I kinda like it but there are certain features that aren't there like Shuffle mode in Player, No option of Song/Artist/Playlist radio in menu, There's...

  • Visitor
  • Is Spotify testing new look or something? I created new account today and was welcomed to new look, I kinda like it but there are certain features that aren't there like Shuffle mode in Player, No op...
  • 519 Views
  • 0 replies
  • 0 likes
  • 519 Views
  • 0 replies
  • 0 likes

Solved!! What's the difference between "saving" an album and "downloading" an album?

I'm trying to free up space. I went through my albums and "un-saved" many albums that I no longer wanted. To my surprise, this freed up space and I was able to download several other albums.This led me to wonder what it means to "download" an album? ...

  • Casual Listener
  • I'm trying to free up space. I went through my albums and "un-saved" many albums that I no longer wanted. To my surprise, this freed up space and I was able to download several other albums. This ...
  • Paddykelly
  • Casual Listener
  • 18821 Views
  • 7 replies
  • 1 likes
  • 18821 Views
  • 7 replies
  • 1 likes

I created a playlist and it doesn't work...

I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message. When I try to select it on my S7 Edge, the playlist name doesn't even show up, it shows up ...

  • Newbie
  • I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message.  When I try to select it on my S7 E...
  • Joe
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Spotify stops playing mid-song, disappears from status bar but app is still open

Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing mid-song and the app symbol disappears from the sta...

  • Newbie
  • Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing ...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Spotify connect doesn't connect to sonos

Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. Reset router. Reset devices. Unlinked spotify to son...

  • Newbie
  • Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. R...
  • cvanquic
  • Newbie
  • 363 Views
  • 2 replies
  • 1 likes
  • 363 Views
  • 2 replies
  • 1 likes

Playlist not working

When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.

  • Newbie
  • When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.  
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Superuser Contribution Selected songs for Queue get deselected when you scroll past them.

So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play next. Starting last week suddenly that feature is glic...

  • Regular
  • So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play nex...
  • TheLeapingGoat
  • Casual Listener
  • 1790 Views
  • 8 replies
  • 5 likes
  • 1790 Views
  • 8 replies
  • 5 likes

Fb adds on Spotify

Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .

  • Newbie
  • Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

App Asks for Premium; Won't play

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music plays. I have no way at the moment to listen to music wi...

  • Casual Listener
  • I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music ...
  • Cadillacgirl
  • Newbie
  • 8355 Views
  • 8 replies
  • 1 likes
  • Shuffle play
    won't play
  • 8355 Views
  • 8 replies
  • 1 likes

Won't download

First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free on my phone. Song says to "go to settings to downlo...

  • Newbie
  • First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free ...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes