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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112502 Views

26 replies

3 likes

  • 112502 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226369 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226369 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584196 Views

79 replies

3 likes

  • 584196 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

480722 Views

577 replies

40 likes

Account
Free
  • 480722 Views
  • 577 replies
  • 40 likes

Have Premium and now music won't play

Just purchased Premium and now I can't play any music at all. Whenever I click on a song or try to shuffle a playlist, a popup appears that says "Get Premium now to play ad-free music everywhere." Already restarted the app and logged out and back in ...

Newbie

Just purchased Premium and now I can't play any music at all. Whenever I click on a song or try to shuffle a playlist, a popup appears that says "Get Premium now to play ad-free music everywhere." Al...

Joe

Community Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Advertisements freeze on kindle fire

Hi, The spotify app on my kindle fire keeps freezing at the start of the advertising. I've tried clearing the cache, deleting the app, logging in and out. Still happens every time an add comes up.

Newbie

Hi,   The spotify app on my kindle fire keeps freezing at the start of the advertising.   I've tried clearing the cache, deleting the app, logging in and out. Still happens every time a...

370 Views

0 replies

1 likes

  • 370 Views
  • 0 replies
  • 1 likes

barra de notificaciones todo en blanco

Hola buenas trardes, tengo el prblema de que ne la barra de notificaciones de mi Xiaomi redmi note 4 spotify me aparece todo en blanco y soy incapaz de diferenciar el boton de pausa el de siguiente cancion el de anteriro o el titulo de la cnacion ya ...

Newbie

Hola buenas trardes, tengo el prblema de que ne la barra de notificaciones de mi Xiaomi redmi note 4 spotify me aparece todo en blanco y soy incapaz de diferenciar el boton de pausa el de siguiente c...

1069 Views

0 replies

0 likes

  • 1069 Views
  • 0 replies
  • 0 likes

Jesus christ, how on earth does this app lack such basic features?!

Seriously. Can't even edit a playlist for gods sake. And to even access it is a freaking nighmare. This app is aimed FAR too much at casual listeners and has no way of even sorting a playlist let alone even changing the order of songs within it! This...

Newbie

Seriously. Can't even edit a playlist for gods sake. And to even access it is a freaking nighmare. This app is aimed FAR too much at casual listeners and has no way of even sorting a playlist let alo...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

PAUSA ENTRE AS MUSICAS

eu desabilito a funcao ''sem pausas'' porque eu quero que quando uma musica acabe, NAO VENHA UMA PROXIMA . mas nao importa quantas opcoes eu tire ou coloque, como auto play, ou transicao gradual, continuam vindo novas musicas na fila de reproducao, s...

Casual Listener

eu desabilito a funcao ''sem pausas''  porque eu quero que quando uma musica acabe, NAO VENHA UMA PROXIMA . mas nao importa quantas opcoes eu tire ou coloque, como auto play, ou transicao gradua...

1275 Views

0 replies

1 likes

  • 1275 Views
  • 0 replies
  • 1 likes

Solved!! My Equalizer feature disappeared !

Ummmm?? I used to have Equalizer in my settings under playback. Now it's gone? What is the deal?

Regular

Ummmm?? I used to have Equalizer in my settings under playback. Now it's gone? What is the deal?

ToneLa

Casual Listener

373013 Views

13 replies

12 likes

  • 373013 Views
  • 13 replies
  • 12 likes

Cannot log into spotify on Android device

Hi, I cannot log into my spotify account on my android device, but i can still log in to the web browser (spotify open) and on my windows player. Userid : shreyas.myntra Please check into the account to see, why can't i log into the account. When I t...

Newbie

Hi,  I cannot log into my spotify account on my android device, but i can still log in to the web browser (spotify open) and on my windows player.   Userid : shreyas.myntra   Plea...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Sonos not showing up in devices

Dear community, sonos integration seems broken after version 8.4.24.871: no sonos devices show up in the android spotify app to play spotify from (while spotify shows up correctly in the sonos app). Uninstalling the current playstore version and inst...

Newbie

Dear community, sonos integration seems broken after version 8.4.24.871: no sonos devices show up in the android spotify app to play spotify from (while spotify shows up correctly in the sonos a...

769 Views

0 replies

1 likes

  • 769 Views
  • 0 replies
  • 1 likes

Android error

Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono

Newbie

Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono   

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Mi musica se corta al abrir otra aplicacion

Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica.La musica funciona normalmente con Spotify abierto o en el menu principal del telefono, pero una vez que abro otr...

Visitor

Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica. La musica funciona normalmente con Spotify abierto o en el m...

wpendolag

Newbie

3190 Views

1 replies

1 likes

  • 3190 Views
  • 1 replies
  • 1 likes

All my playlists are gone

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

Newbie

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

Joe

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Why can you only download playlists now?

I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've already done some troubleshooting like reinstalling...

Newbie

I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've ...

Joe

Community Legend

1914 Views

3 replies

0 likes

  • 1914 Views
  • 3 replies
  • 0 likes

What happens to my playlists if I clear my cache

If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?

Newbie

If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?

Joe

Community Legend

13988 Views

1 replies

0 likes

  • 13988 Views
  • 1 replies
  • 0 likes

Languange

Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).

Newbie

Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).

Joe

Community Legend

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Solved!! Songs keep skipping whenever connected to Google Home and/or Chromecast

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. When I play it directly from my phone it works prop...

Casual Listener

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. ...

twongy

Casual Listener

39290 Views

12 replies

6 likes

  • 39290 Views
  • 12 replies
  • 6 likes

Spotify doesn't start after installation - Sony Tablet S Android 4.0.3

Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app was succesfully installed but then when I try to run the...

Casual Listener

Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app ...

fcantarelli

Newbie

1030 Views

4 replies

0 likes

  • 1030 Views
  • 4 replies
  • 0 likes

Huawei P8 lite audio cuts out playing spotify through car bluetooth

Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do.When I start playing spotify through bluetooth in my car, I have no problems in the first 30 minutes but after tha...

Casual Listener

Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do. When I start playing spotify through bluetooth in my car, I h...

Fvarela

Newbie

1421 Views

5 replies

0 likes

  • 1421 Views
  • 5 replies
  • 0 likes

Solved!! Ford Sync does not recognize Spotify

Hi,I've updated Spotify yesterday to version 7.0.0.1369 armV7 on my Huawei P8 (Android 6.0.1) and since the Sync in my Ford Fiesta does Not recognize the app anymore. Any suggestion or should I Just wait for the next update?

Visitor

Hi, I've updated Spotify yesterday to version 7.0.0.1369 armV7 on my Huawei P8 (Android 6.0.1) and since the Sync in my Ford Fiesta does Not recognize the app anymore. Any suggestion or should I J...

yayanipondg

Newbie

30154 Views

65 replies

4 likes

  • 30154 Views
  • 65 replies
  • 4 likes