Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
213221 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
565144 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
466495 Views
577 replies
39 likes
When I go to spotify it shows a song is playing even though I am not hearing it or wanting to hear it. I feel it is draining my phone battery. What do I do to keep it from draining my battery? Janet
When I go to spotify it shows a song is playing even though I am not hearing it or wanting to hear it. I feel it is draining my phone battery. What do I do to keep it from draining my bat...
292 Views
0 replies
0 likes
Alright, so after the most recent update, I was logged out of my Spotify account. I tried to log back in, which worked for all of three seconds before it logged me back out and again and told me my password/username was wrong. It clearly ISN'T, since...
Alright, so after the most recent update, I was logged out of my Spotify account. I tried to log back in, which worked for all of three seconds before it logged me back out and again and told me my p...
469 Views
0 replies
0 likes
Since a few days when I play spotify on my chromecast audio, music is not played, but only skipped. Spotify is very busy skipping music, but does not play a thing. This always worked fine. My phone with spotify is a Huawei P8 Lite.
Since a few days when I play spotify on my chromecast audio, music is not played, but only skipped. Spotify is very busy skipping music, but does not play a thing. This always worked fine. My phone w...
Not applicable
1920 Views
8 replies
5 likes
I have Spotify installed on my PC at home and have been subscribed to Spotify Unlimited for a few years now. I recently installed the app on my Galaxy S7 and despite logging in with my usual details, found that I can only get the 'Free' service that ...
I have Spotify installed on my PC at home and have been subscribed to Spotify Unlimited for a few years now. I recently installed the app on my Galaxy S7 and despite logging in with my usual det...
Community Legend
594 Views
1 replies
0 likes
every time i attempt to clear my data it only logs me out and does not clear my saved music, i just want to start over
every time i attempt to clear my data it only logs me out and does not clear my saved music, i just want to start over
Community Legend
518 Views
1 replies
0 likes
Option to Store to internal memory or SD card is now completely gone rendering me unable to listen to music without Wifi, which is almost all the time. This happens after EVERY update and I don't understand it. So frustrating. Galaxy S5Android 6.0.1S...
Option to Store to internal memory or SD card is now completely gone rendering me unable to listen to music without Wifi, which is almost all the time. This happens after EVERY update and I don't und...
523 Views
0 replies
1 likes
Hi, Had Spotify for a long time now without any real issues. But ATM every time I go to save / download a song or album / playlist the app closes. Any ideas? Is it a bad update and is there another due soon? Simon
Hi, Had Spotify for a long time now without any real issues. But ATM every time I go to save / download a song or album / playlist the app closes. Any ideas? Is it a bad update and is t...
441 Views
0 replies
0 likes
People have been asking about this for ages. Such a simple thing. Spotify why hasn't this been added in yet??
People have been asking about this for ages. Such a simple thing. Spotify why hasn't this been added in yet??
Composer
1135 Views
2 replies
3 likes
Spotify stopped working over Chromecast and Google Home:- Android app shows connection to Chromecast, but when selecting play - the screen jumps through multiple songs and no audio is heard- Same issue over Google Home- Other apps/sources still work ...
Spotify stopped working over Chromecast and Google Home: - Android app shows connection to Chromecast, but when selecting play - the screen jumps through multiple songs and no audio is heard ...
Newbie
1773 Views
8 replies
5 likes
Hey there, ever since I moved to turkey Spotify is sending me emails in Turkish and I didn't find a way to change the language. Does anyone know the solution.
Hey there, ever since I moved to turkey Spotify is sending me emails in Turkish and I didn't find a way to change the language. Does anyone know the solution.
307 Views
0 replies
0 likes
How can I download through pc onto my phone without touching the download button on my phone? I wish this was a thing from the start off..... Should be like a sync through networking, like Steam has it, you download a game, progress, download the gam...
How can I download through pc onto my phone without touching the download button on my phone? I wish this was a thing from the start off..... Should be like a sync through networking, like S...
304 Views
0 replies
0 likes
Since march 8th its been saying im always offline only on my phone, anywhere else is perfectly fine , i tried to log out and sign back in but everytime i put my info in it restarts the app so i can never sign back in
Since march 8th its been saying im always offline only on my phone, anywhere else is perfectly fine , i tried to log out and sign back in but everytime i put my info in it restarts the app so i can n...
Newbie
406 Views
2 replies
0 likes
Hi I have a subscription at Spotify, just so that I can sync stuff to my phone. However, I've been stuck in offline mode for days and I've tried all the "solutions" provided on this website and nothing works. I'm tired of the app being broken.. I'll ...
Hi I have a subscription at Spotify, just so that I can sync stuff to my phone. However, I've been stuck in offline mode for days and I've tried all the "solutions" provided on this website and nothi...
Newbie
2725 Views
6 replies
3 likes
I've been a user of Spotify for about 2 weeks now. I love it. I made the switch from Google Play to this.The desktop version is great!The Android version. Well. It's soo bad I'm contemplating moving back to Google Play.I cannot seem to reach out to a...
I've been a user of Spotify for about 2 weeks now. I love it. I made the switch from Google Play to this. The desktop version is great! The Android version. Well. It's soo bad I'm contemplating...
Newbie
9793 Views
11 replies
10 likes
SO my ecosystem has gone from iOS to Android. I now have Google Pixel 2, Google Home Mini, Chromecast and Google Wifi. All of thes devices work so well together. I listen to Spotify all the time and the fact that I can't get the daily playlists to pl...
SO my ecosystem has gone from iOS to Android. I now have Google Pixel 2, Google Home Mini, Chromecast and Google Wifi. All of thes devices work so well together. I listen to Spotify...
959 Views
0 replies
1 likes
Two days ago I listened Spotify with chromecast. I choosed a song and picked chromecast as an availeble device using my phone to control music. Everything has been working with chromecast for a long time. ( Only sometimes had to clear the memory. )Wh...
Two days ago I listened Spotify with chromecast. I choosed a song and picked chromecast as an availeble device using my phone to control music. Everything has been working with chromecast for a...
Regular
1523 Views
6 replies
1 likes
Hello, Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well.I have a premium account so I wish I could still use it but nothing is working.I tried to ...
Hello, Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well. I have a premium account so ...
Regular
817 Views
3 replies
0 likes
I just received my Google Pixel running Android 7.1. I started to set up spotify. I am able to log without issue and play music inside the app. The problem that I have is that I tried to set up the widget on my home screen to control the music. The w...
I just received my Google Pixel running Android 7.1. I started to set up spotify. I am able to log without issue and play music inside the app. The problem that I have is that I tri...
Newbie
9873 Views
15 replies
3 likes
Can't play any music over Google home or Chromecast.Reinstalled ect ect. Could someone please help.Premium account....10€ a month and not working.No helpdesk or phone help.
Can't play any music over Google home or Chromecast. Reinstalled ect ect. Could someone please help. Premium account....10€ a month and not working. No helpdesk or phone help.
391 Views
0 replies
0 likes
Salve buonasera,Per sbaglio ho effettuato il logout dall'applicazione di Spotify dal mio smartphone android e al momento del login, l'applicazione mi ha fatto inserire la mia e-mail, ma usando un username diverso da quello che ho usato io per acceder...
Salve buonasera, Per sbaglio ho effettuato il logout dall'applicazione di Spotify dal mio smartphone android e al momento del login, l'applicazione mi ha fatto inserire la mia e-mail, ma usand...
292 Views
0 replies
0 likes
