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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857158 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857158 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21511 Views
  • 3 replies
  • 0 likes
  • 21511 Views
  • 3 replies
  • 0 likes

Search problem closes app

HiWhen I type into the search window the app completely closes. Any help would be appreciatedThanks

  • Newbie
  • Hi When I type into the search window the app completely closes. Any help would be appreciated Thanks
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Filters dont work

Hey, I am using spotify on my android phone. The filters for downloads always worked fine but for some time now when I want to use them a image shows up where they tell me that if I use filters then some of the songs are not shown (in german). And my...

  • Casual Listener
  • Hey, I am using spotify on my android phone. The filters for downloads always worked fine but for some time now when I want to use them a image shows up where they tell me that if I use filters then ...
  • fotzykotzy
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Android Filter Pop-up

Whenever I open my artists tab in my library a white list appears in the left hand corner of the screen saying:Home - WIWork - WIWhat is this? Can I turn it off?

  • Newbie
  • Whenever I open my artists tab in my library a white list appears in the left hand corner of the screen saying: Home - WI Work - WI What is this? Can I turn it off?
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

'Songs' download button

What kind of design choice is that? Putting the button where you can accidentally press it and delete ALL your music. There isn't even an warning nothing it just deletes all the songs... Thanks Spotify

  • Newbie
  • What kind of design choice is that? Putting the button where you can accidentally press it and delete ALL your music. There isn't even an warning nothing it just deletes all the songs... Thanks Spoti...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Solved!! Can't Install spotify - Inopportune reboot

Hello,I can not find any solution to re-install the spotify apps.I, besides the fact that my smartphone restarts alone (in charge often), I'd try: A restoration systemthen a factory restoration (wipe)Dump app cacheand finally tried an installation wi...

  • Newbie
  • Hello, I can not find any solution to re-install the spotify apps. I, besides the fact that my smartphone restarts alone (in charge often), I'd try:   A restoration system then a factory r...
  • irenemartins
  • Regular
  • 1987 Views
  • 5 replies
  • 3 likes
  • 1987 Views
  • 5 replies
  • 3 likes

Shazam doesn't show all playlists from Spotify

When hearing a great song in Shazam, I can tab the upper most (+) icon, and choose "Add to... Spotify Playlist".However, not all playlists are shown. It appears that lists I share or list I can make contributions to are not shown (as well as playlist...

  • Newbie
  • When hearing a great song in Shazam, I can tab the upper most (+) icon, and choose "Add to... Spotify Playlist". However, not all playlists are shown. It appears that lists I share or list I can mak...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Solved!! Can't play song with google voice

I cannot play a specific song with google voice anymore. I.e "play thunderstruck on spoitify" only opens the app not play the song. If I say play ACDC it will start to play their songs.... But cannot play specific songs like before.

  • Casual Listener
  • I cannot play a specific song with google voice anymore. I.e "play thunderstruck on spoitify" only opens the app not play the song. If I say play ACDC it will start to play their songs.... But cannot...
  • lbcoolf
  • Casual Listener
  • 22699 Views
  • 33 replies
  • 13 likes
  • 22699 Views
  • 33 replies
  • 13 likes

Cannot sort playlist by recently added

Hello,Just got an Samsung Galaxy S8. In the spotfy app the songs in playlist does not show correct sorting when I choose sort playlist by recently added. This works perfect on all other devices I have installed spotify on. Tried to delete cache and s...

  • Newbie
  • Hello, Just got an Samsung Galaxy S8. In the spotfy app the songs in playlist does not show correct sorting when I choose sort playlist by recently added. This works perfect on all other devices I h...
  • PetterRemman123
  • Newbie
  • 528 Views
  • 3 replies
  • 6 likes
  • 528 Views
  • 3 replies
  • 6 likes

Can't stop it from downloading playlists on Data

I have several playlists set to be available offline, but I have my settings set to NOT download on my data. However, it keeps downloading these playlists when I am away from wifi. What can I do to make it only download when I am on wifi, not my data...

  • Casual Listener
  • I have several playlists set to be available offline, but I have my settings set to NOT download on my data. However, it keeps downloading these playlists when I am away from wifi. What can I do to m...
  • Naerob
  • Casual Listener
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Difference between saving a song/album and downloading it

Hi there, I'm basically just trying to work out what the actual difference is between saving a song or album and downloading it. By saving I am referring to the 'save' button under the album name/when you click the 3 dots symbol next to a song. By do...

  • Casual Listener
  • Hi there,   I'm basically just trying to work out what the actual difference is between saving a song or album and downloading it.   By saving I am referring to the 'save' button under ...
  • Joe
  • Community Legend
  • 4521 Views
  • 3 replies
  • 0 likes
  • 4521 Views
  • 3 replies
  • 0 likes

Allow to download all playlist at once on Android APP

Please add the possibility to download all playlist at once on android, or at least as we can do on Desktop app to download an entire folder.

  • Newbie
  • Please add the possibility to download all playlist at once on android, or at least as we can do on Desktop app to download an entire folder.
  • 262 Views
  • 0 replies
  • 0 likes
  • Android
    offline
    Playlist
  • 262 Views
  • 0 replies
  • 0 likes

Spotify stutters on samsung gear fit 2

Dear, When playing a spotify playlist on the samsung gear fit 2 the music stutters. It doesn't matter if it is connected through WiFi, online/offline mode (playlist is downloaded) or which bluetooth devices (headphones or soundbar). I went through th...

  • Newbie
  • Dear,   When playing a spotify playlist on the samsung gear fit 2 the music stutters. It doesn't matter if it is connected through WiFi, online/offline mode (playlist is downloaded) or which b...
  • JacDeJac
  • Newbie
  • 2981 Views
  • 8 replies
  • 11 likes
  • 2981 Views
  • 8 replies
  • 11 likes

Why spotify its open on my device if im listenning in my computer or table?

Hi, i was wondering why soptify its open in my mobile when i star to play it in another devices (Pc or Ipad) It is opening on my mobile and appear a message saying "SPOTIFY is using in Claudio PC or SPOTIFY is using in Claudio IPAD continue?.. I answ...

  • Casual Listener
  • Hi, i was wondering why soptify its open in my mobile when i star to play it in another devices (Pc or Ipad) It is opening on my mobile and appear a message saying "SPOTIFY is using in Claudio PC or ...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Android App: Transmit Track Info via Bluetooth (A2DP/AVRCP 1.3)

So i have Spotify on my AVR, PC, Android Mobile, but not in my car. Not a big problem, just connect the phone via bluetooth.Works like a charm, the only downside, the Song/Album/Artist information is not transmited when using the spotify android app....

  • Newbie
  • So i have Spotify on my AVR, PC, Android Mobile, but not in my car. Not a big problem, just connect the phone via bluetooth. Works like a charm, the only downside, the Song/Album/Artist informatio...
  • Rorey
  • Spotify
  • 107181 Views
  • 195 replies
  • 559 likes
  • 107181 Views
  • 195 replies
  • 559 likes

Too many offline devices... only one phone?

Hi,I'm using the Samsung J3 2016 and am consistently having problems with trying to download my playlists for offline listening in my daily commute. The device will not retain the downloaded music for longer than a few minutes and gives me the messag...

  • Newbie
  • Hi, I'm using the Samsung J3 2016 and am consistently having problems with trying to download my playlists for offline listening in my daily commute. The device will not retain the downloaded musi...
  • Sudhansh
  • Casual Listener
  • 724 Views
  • 2 replies
  • 0 likes
  • 724 Views
  • 2 replies
  • 0 likes

Spotify storage in my phone

Why do I have 10 Gb of app data out of the blue in my phone's memory? I have a Nexus 6, I can't expand the internal storage, so I will have to delete data from my phone's storage but I don't know what it's that from Spotify or where it appeared from.

  • Casual Listener
  • Why do I have 10 Gb of app data out of the blue in my phone's memory? I have a Nexus 6, I can't expand the internal storage, so I will have to delete data from my phone's storage but I don't know wha...
  • 305 Views
  • 0 replies
  • 0 likes
  • Android
    Spotify Data
    storage issues
    storage space
  • 305 Views
  • 0 replies
  • 0 likes

Waiting to Download

I have a playlist visible on my Galaxy Note 4 running Spotify 2.6.0.813 on Android 5.0.1. I have not rooted the device. I select "Available Offline" for the list and it goes to "Waiting to Download" permanently (as far as I can tell). I have tried cl...

  • Casual Listener
  • I have a playlist visible on my Galaxy Note 4 running Spotify 2.6.0.813 on Android 5.0.1.  I have not rooted the device.   I select "Available Offline" for the list and it goes to "Waitin...
  • woofo
  • Newbie
  • 27345 Views
  • 18 replies
  • 0 likes
  • 27345 Views
  • 18 replies
  • 0 likes

Spotify Issue: "Playback failed"

Good afternoon, guys. I have a problem in my Spotify's Android app. Before anything, I want you to know that I'm peruvian and I get the error message in Spanish, but I'm translating it so you can help me sooner. The problem is that when I try to play...

  • Visitor
  • Good afternoon, guys. I have a problem in my Spotify's Android app. Before anything, I want you to know that I'm peruvian and I get the error message in Spanish, but I'm translating it so you ca...
  • 948 Views
  • 0 replies
  • 0 likes
  • Android
    failed
    issue
    Play
    problem
    Xperia
  • 948 Views
  • 0 replies
  • 0 likes

"Unfortunately, Spotify has stopped."

I did a factory reset on my phone the other day for unrelated reasons and I have done much research and tried everything (I think) to get it to work but when I click the app it just comes up with "Unfortunately, Spotify has stopped. I have tried:Dele...

  • Newbie
  • I did a factory reset on my phone the other day for unrelated reasons and I have done much research and tried everything (I think) to get it to work but when I click the app it just comes up with "Un...
  • 441 Views
  • 0 replies
  • 1 likes
  • 441 Views
  • 0 replies
  • 1 likes

Solved!! Lag/stuttering when display is turned off (Android-Samsung S6 Edge)

The music plays flawlessly when the display is on... But as soon as I turn the display off, the spotify music starts to lag/stutter. This occurs when connected to Wifi as well as 4G, the internet-type doesn't matter. All my songs are downloaded to my...

  • Casual Listener
  • The music plays flawlessly when the display is on... But as soon as I turn the display off, the spotify music starts to lag/stutter. This occurs when connected to Wifi as well as 4G, the internet-typ...
  • JaceCurran
  • Newbie
  • 72748 Views
  • 4 replies
  • 3 likes
  • Android
    Lag
    Samsung
    stutter
  • 72748 Views
  • 4 replies
  • 3 likes