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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Downloaded music is not available offline

For some reason when I try and play music that is supposed to have downloaded, it is not available offline. It should play music stored on the SD card.. but it has not been the case for me. Anyone know why? Also, how do I separate interaction between...

Casual Listener

For some reason when I try and play music that is supposed to have downloaded, it is not available offline. It should play music stored on the SD card.. but it has not been the case for me. Anyone kn...

elfranchu

Casual Listener

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2 replies

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Put your music songs in a playlist

Is there a way on the app to put every song in my "your music" in a playlist?

Newbie

Is there a way on the app to put every song in my "your music" in a playlist?

389 Views

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Playlist gone after changing to new phone

Please help, my playlist is gone after changing to new phone. Was on premium subscription. Cant find my playlist anymore ever since I've login again. Please help.

Visitor

Please help, my playlist is gone after changing to new phone. Was on premium subscription. Cant find my playlist anymore ever since I've login again.    Please help.

avahofmann

Music Fan

832 Views

3 replies

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Onkyo DP X1A

Does the Spotify app for this portable digital music player allow one to listen to music offline?

Newbie

Does the Spotify app for this portable digital music player allow one to listen to music offline?

1206 Views

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Shuffle Not Working

For whatever reason, my playlist isn't playing in shuffle -- only in order. When I tap on where it says to play in shuffle, it displays a popup that says, "This icon means the playlist is available in shuffle." If I go to home, it displays the shuffl...

Casual Listener

For whatever reason, my playlist isn't playing in shuffle -- only in order. When I tap on where it says to play in shuffle, it displays a popup that says, "This icon means the playlist is available i...

jeffhpc1

Gig Goer

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5 replies

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Albums won't download completely

About half of the albums I have downloaded now have a random amount of songs missing from them. If I search the album and click on it the songs are there and I can listen to them, but they won't download to my phone. I haven't really changed my usage...

Casual Listener

About half of the albums I have downloaded now have a random amount of songs missing from them.  If I search the album and click on it the songs are there and I can listen to them, but they won'...

Dandroid4

Casual Listener

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2 replies

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Spotify Update: Offline Playlists gone

Samsung S7 + Android 7.0:Everytime Spotify makes is updated, it changes the storage back to phone storage. Due to that no playlist is offline anymore, because it doesn't seem to recognise it's files on the sd card. And I have to download every playli...

Newbie

Samsung S7 + Android 7.0: Everytime Spotify makes is updated, it changes the storage back to phone storage. Due to that no playlist is offline anymore, because it doesn't seem to recognise it's file...

elfranchu

Casual Listener

788 Views

2 replies

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Spotify licensing just took a dump

This morning I was suprised to learn, by accident, that a LOT of my playlists' songs are greyed out and no longer playable. Most notably Billy Idol and The Mavericks have several songs that I can no longer play, presumably because Spotify has gotten ...

Regular

This morning I was suprised to learn, by accident, that a LOT of my playlists' songs are greyed out and no longer playable.  Most notably Billy Idol and The Mavericks have several songs that I c...

349 Views

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Spotify does not open on my Samsung S8+

Spotify was working fine up until a couple of days ago. Now when I try to open the app it just shows a black screen with the options at the bottom but none of the buttons work.

Newbie

Spotify was working fine up until a couple of days ago.  Now when I try to open the app it just shows a black screen with the options at the bottom but none of the buttons work. 

257 Views

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Spotify lag issues. (17/01/18)

I had been using Spotify Premium regularly for a number of months but in recent weeks a command / response lag has developed which effects just about every aspect of using the app. Sometimes the lag can be as long as minutes before catching up with a...

Newbie

I had been using Spotify Premium regularly for a number of months but in recent weeks a command / response lag has developed which effects just about every aspect of using the app. Sometimes the lag ...

389 Views

0 replies

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The Samsung multiroom app is in Mute

The Samsung multiroom app is in Mute mode after 10 to 15 minutes when I stream music from Spotify to my speakers (only applies when I stream from Spotify). No power saver enabled and both speaker and app are the latest version (application version of...

Newbie

The Samsung multiroom app is in Mute mode after 10 to 15 minutes when I stream music from Spotify to my speakers (only applies when I stream from Spotify). No power saver enabled and both speaker and...

474 Views

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Shuffle only works with recent added songs

Hello, I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with three recently added. When shuffling, these three are given pri...

Newbie

Hello,   I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with thr...

clep

Newbie

752 Views

1 replies

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Spotify haengt be Wechsel zu neuem Lied

Hallo liebe Community! Ich habe nun seid kurzem ein neues Handy. Natuerlich habe ich sofort Spotify installiert und alle meine Playlist, die ich auf meinem alten Geraet runtergeladen hatte, runtergeladen. Nun startete ich meine Playlist. Es lief alle...

Newbie

Hallo liebe Community!   Ich habe nun seid kurzem ein neues Handy. Natuerlich habe ich sofort Spotify installiert und alle meine Playlist, die ich auf meinem alten Geraet runtergeladen hatte, ...

1422 Views

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1 likes

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Volume problems with Spotify ???????

I discovered recently that Spotify is heard low, the same at medium or maximum volume, with the headphones or speakers of the smartphone. Compare Google Play Music and Spotify in extreme audio quality and Spotify is heard lower, being a premium user ...

Casual Listener

I discovered recently that Spotify is heard low, the same at medium or maximum volume, with the headphones or speakers of the smartphone. Compare Google Play Music and Spotify in extreme audio qualit...

840 Views

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Album art

hi the album covers don't appear in my lockscreen can you help me im using huawei p9 lite

Newbie

hi the album covers don't appear in my lockscreen can you help me im using huawei p9 lite

299 Views

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Downloaded/Offline collection turning itself off

First off sorry if this has another thread - hard to describe the problem to search for a solution. My problem is that every now and again my downloaded collection will disappear - not the saved data requiring it to be redownloaded - everything that ...

Newbie

First off sorry if this has another thread - hard to describe the problem to search for a solution.   My problem is that every now and again my downloaded collection will disappear - not the s...

397 Views

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Prompted to "add payment method"

The spotify app on my Samsung Galaxy S5 is prompting me to add a payment method to my account. The words on screen read: "You've downloaded 24 albums and playlists, Did you know thats a premium feature? Update your payment method asap to keep your mu...

Casual Listener

The spotify app on my Samsung Galaxy S5 is prompting me to add a payment method to my account. The words on screen read: "You've downloaded 24 albums and playlists, Did you know thats a premium featu...

edotpan

Casual Listener

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6 replies

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Song skips first several minutes

In the past week, I've noticed a specific song starts 3+ minutes in. If I manually readjust the time slider, all good. But if I select that specific song or it's in a playlist, the song starts at the same 3+ minute mark. I chose to clear cache and al...

Newbie

In the past week, I've noticed a specific song starts 3+ minutes in.   If I manually readjust the time slider, all good.   But if I select that specific song or it's in a playlist...

284 Views

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Download playlist only on Android

Is it possible to download a playlist only in spotify app? I know that Songs allow that but I can't put my local files there.

Newbie

Is it possible to download a playlist only in spotify app? I know that Songs allow that but I can't put my local files there.

502 Views

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Songs repeat every time I shuffle

I recently moved from premium to free. I loved the shuffle on premium...but since I moved to free I've heard the same half a dozen songs at least every time I shuffle in my main playlist. It's not repeating everything, but I can guarantee that Peter ...

Casual Listener

I recently moved from premium to free. I loved the shuffle on premium...but since I moved to free I've heard the same half a dozen songs at least every time I shuffle in my main playlist. It's not re...

Kjkuhle-us

Casual Listener

2202 Views

5 replies

5 likes

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