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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839074 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839074 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13573 Views
  • 1 replies
  • 0 likes
  • 13573 Views
  • 1 replies
  • 0 likes

Downloaded albums disappear - again!

This is becoming very annoying! Random times when I try to use Spotify in the car, all my downloaded albums disappear from my SD card. Sometimes they reappear when I'm next near wi-fi, other timesI have to download all over again. This can be time co...

  • Newbie
  • This is becoming very annoying! Random times when I try to use Spotify in the car, all my downloaded albums disappear from my SD card. Sometimes they reappear when I'm next near wi-fi, other timesI h...
  • 138 Views
  • 0 replies
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  • 138 Views
  • 0 replies
  • 0 likes

Solved!! Loccal files dont sync with phone

I want to sync my local songs to my android phone but if i want to download it, it says wait for download i have waited an half hour and it hasnt yet downloaded it.

  • Newbie
  • I want to sync my local songs to my android phone but if i want to download it, it says wait for download i have waited an half hour and it hasnt yet downloaded it.
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Local Music can't be played on Spotify connect

Hello,I connected a few of my local songs to my Spotify Premium and I use a speaker by Heos with Spotify connect. It plays every song without trouble but the local ones I just added. Spotify tells me than "this song can't be played as long as there i...

  • Newbie
  • Hello, I connected a few of my local songs to my Spotify Premium and I use a speaker by Heos with Spotify connect. It plays every song without trouble but the local ones I just added. Spotify tells ...
  • Joe
  • Community Legend
  • 1177 Views
  • 2 replies
  • 0 likes
  • 1177 Views
  • 2 replies
  • 0 likes

Dowloaded song dissappear

Hey guys, it tortues me a lot. I've got the premium account, and always, after i downloaded the songs, maybe for like 2 months, the downloaded songs became un-dowloaded. Why would this keep happening? Any solutions to deal with the problem?

  • Casual Listener
  • Hey guys, it tortues me a lot. I've got the premium account, and always, after i downloaded the songs, maybe for like 2 months, the downloaded songs became un-dowloaded. Why would this keep happening...
  • Vader2004
  • Casual Listener
  • 321 Views
  • 4 replies
  • 0 likes
  • 321 Views
  • 4 replies
  • 0 likes

Hi

does spotify use's data alot? Without premium

  • Newbie
  • does spotify use's data alot? Without premium
  • MrDavo
  • Gig Goer
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! My mobile won't play music after upgrading

Hi, my son has been listening to spotify on my premium account on my old mobile for a while now, today I got a premium family subscription, after inviting him his phone now won't play music, instead his only option is to use his phone as a remote for...

  • Casual Listener
  • Hi, my son has been listening to spotify on my premium account on my old mobile for a while now, today I got a premium family subscription, after inviting him his phone now won't play music, instead ...
  • shortwired
  • Casual Listener
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Volume low over bluetooth

my volume is low when I play over bluetooth, my friend tried on thier account with thier phone [iphone] on the same bluetooth speaker and it was louder than mine. my phone is cranked up to max. im pretty sure its just spotify as i used to use pandora...

  • Newbie
  •  my volume is low when I play over bluetooth, my friend tried on thier account with thier phone [iphone] on the same bluetooth speaker and it was louder than mine. my phone is cranked up to max....
  • MrDavo
  • Gig Goer
  • 351902 Views
  • 1 replies
  • 1 likes
  • 351902 Views
  • 1 replies
  • 1 likes

Solved!! Saved music is gone

I went to shuffle play my saved songs today, and was met with a "your saved songs go here" message. I'm on a Galaxy J7 that I got about two weeks ago, but have been able to see and play my saved songs on this phone before. Everything seems normal on ...

  • Casual Listener
  • I went to shuffle play my saved songs today, and was met with a "your saved songs go here" message. I'm on a Galaxy J7 that I got about two weeks ago, but have been able to see and play my saved song...
  • darylrapley
  • Newbie
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Calls and Bluetooth

I talk on Facebook messenger voice calls almost all day. I am trying to get Spotify to play music through a Bluetooth speaker while the call stays on my phone speaker. Is this possible? Android 7

  • Casual Listener
  • I talk on Facebook messenger voice calls almost all day. I am trying to get Spotify to play music through a Bluetooth speaker while the call stays on my phone speaker. Is this possible? Android 7
  • Tzelik
  • Casual Listener
  • 1471 Views
  • 2 replies
  • 0 likes
  • 1471 Views
  • 2 replies
  • 0 likes

Solved!! Sharing tracks has stopped working

I've been routinely sending my girlfriend songs with the Share feature over Spotify and as of a month or so ago she stopped receiving them.It works if I share from my work computer, but not my phone. I'm running on a LG G2 and she has a Samsung Galax...

  • Regular
  • I've been routinely sending my girlfriend songs with the Share feature over Spotify and as of a month or so ago she stopped receiving them. It works if I share from my work computer, but not my phon...
  • darcyroad
  • Casual Listener
  • 1283 Views
  • 19 replies
  • 1 likes
  • 1283 Views
  • 19 replies
  • 1 likes

Spotify free acting like a premium?

On mobile my spotify free acts like a premium or more like spotify free on computer. I can skip songs as much as I want to without limits but I haven't bought the premium (I have used the free trial but that was ages ago). Other premium features does...

  • Newbie
  • On mobile my spotify free acts like a premium or more like spotify free on computer. I can skip songs as much as I want to without limits but I haven't bought the premium (I have used the free trial ...
  • smallville13
  • Newbie
  • 2649 Views
  • 1 replies
  • 1 likes
  • 2649 Views
  • 1 replies
  • 1 likes

Wont connect to car stereo

I have the Pioneer AVH-X3800DAD eith the spotify application on the stereo so i can connect it through the stereo and choose my playlists, but for a few months since the update i can not get it to conmect to the stereo, i can get it to play through n...

  • Casual Listener
  • I have the Pioneer AVH-X3800DAD eith the spotify application on the stereo so i can connect it through the stereo and choose my playlists, but for a few months since the update i can not get it to co...
  • Suppamodo
  • Newbie
  • 357 Views
  • 1 replies
  • 1 likes
  • 357 Views
  • 1 replies
  • 1 likes

Artists won't stay followed

I don't know if there's a limit to the number of artists you casn follow (on a free account), but whenever i try to follow an artist it highlights the 'follow' button as if i did it sucessfully, but when i go to the artist later, it the follow button...

  • Casual Listener
  • I don't know if there's a limit to the number of artists you casn follow (on a free account), but whenever i try to follow an artist it highlights the 'follow' button as if i did it sucessfully, but ...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
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Illegal use of my account by someone else

My account somehow has been hacked into. All of my stations and personal preferences are gone, & in their place is someone else's songs, artists, etc. How are they accessing and using my account & how do I stop them?

  • Newbie
  • My account somehow has been hacked into. All of my stations and personal preferences are gone, & in their place is someone else's songs, artists, etc. How are they accessing and using my account ...
  • Robert_W
  • Community Legend
  • 918 Views
  • 1 replies
  • 0 likes
  • 918 Views
  • 1 replies
  • 0 likes

No me detecta micro sd

Hola buenas tardes ya llevo 15 días con este problema ya actualice Spotify, lo densistale Spotify formatee micro SD y no la detecta y ya he hecho varias cosas y ni así siempre se guarda en la interna pero se llena rápidamente, ya hice de borrar datos...

  • Casual Listener
  • Hola buenas tardes ya llevo 15 días con este problema ya actualice Spotify, lo densistale Spotify formatee micro SD y no la detecta y ya he hecho varias cosas y ni así siempre se guarda en la interna...
  • 579 Views
  • 0 replies
  • 4 likes
  • 579 Views
  • 0 replies
  • 4 likes

Remote device try to control my account

When playing my account another device (someones iphone) conect and take control of what i am listening. I have wifi and bluetooth turned off but the other device still controlling and also the othef user deleted my playlists. How that is posible ???...

  • Newbie
  • When playing my account another device (someones iphone) conect and take control of what i am listening. I have wifi and bluetooth turned off but the other device still controlling  and also the...
  • Joe
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Spotify started playing music when I was listening to Play Music

So, before I went out, I was listening to Neil Young Unplugged album on spotify. I quit spotify before going out for a walk. While out, I started listening to Floyd's Wish you were here on Play Music. At a certain point, spotify took over audio focus...

  • Community Legend
  • So, before I went out, I was listening to Neil Young Unplugged album on spotify. I quit spotify before going out for a walk. While out, I started listening to Floyd's Wish you were here on Play Music...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify is not working on a Asus Zenfone 2

Hi all, I have an Asus Zenfone 2 with a premium family account. The problem is that I'm not able to use Spotify unless I restart the mobile. I have tried using the delete cache option, also I go to the applications options and delete data but it gets...

  • Casual Listener
  • Hi all,  I have an Asus Zenfone 2 with a premium family account.   The problem is that I'm not able to use Spotify unless I restart the mobile. I have tried using the delete cache option...
  • javierf55
  • Casual Listener
  • 1053 Views
  • 2 replies
  • 0 likes
  • asus zenfone
    blocked
    not working
  • 1053 Views
  • 2 replies
  • 0 likes

Offline Mode: Music has interruptions

Hi, with Spotify Premium All my Devices when I Play music un office Mode The music hace interruptions like Scratch disk. Not all the music, but a lot of this. Igual try only download in the internal memory, but is the same in the SD card. I have the ...

  • Newbie
  • Hi, with Spotify Premium All my Devices when I Play music un office Mode The music hace interruptions like Scratch disk. Not all the music, but a lot of this. Igual try only download in the internal ...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Trava nos 4 segundos

Tenho um Moto G3 play e minha conta é premium. As musicas do spotify travam nos 4 segundos de reprodução. Ja desinstalei e fiz uma instalação limpa, mas o problema persiste. Não sei mais o que fazer.

  • Casual Listener
  • Tenho um Moto G3 play e minha conta é premium. As musicas do spotify travam nos 4 segundos de reprodução. Ja desinstalei  e fiz uma instalação limpa, mas o problema persiste. Não sei mais o...
  • edilsongon
  • Casual Listener
  • 5343 Views
  • 6 replies
  • 2 likes
  • 5343 Views
  • 6 replies
  • 2 likes

Env: prod