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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857484 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857484 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21606 Views
  • 3 replies
  • 0 likes
  • 21606 Views
  • 3 replies
  • 0 likes

Spotify Connect does not work on Android with D-Link DCH-M225

Hello,I am unable to stream music from Android devices using Spotify Connect. It works fine on IOS (iPad), but when I try to stream music from any Android phone, it cannot see any supported devices.I am connected to the same wifi network with all dev...

  • Newbie
  • Hello, I am unable to stream music from Android devices using Spotify Connect. It works fine on IOS (iPad), but when I try to stream music from any Android phone, it cannot see any supported devices...
  • Tonilo
  • Newbie
  • 1769 Views
  • 2 replies
  • 0 likes
  • 1769 Views
  • 2 replies
  • 0 likes

Spotify plays and pauses infinintely on Bluetooth

I have a problem with Spotify when using Bluetooth. I have an Asus Padfone 2 and when it's connected via BT, Spotify keeps on pausing and playing (basically switching between this every second) while the normal Android music player is functioning fin...

  • Regular
  • I have a problem with Spotify when using Bluetooth.   I have an Asus Padfone 2 and when it's connected via BT, Spotify keeps on pausing and playing (basically switching between this every se...
  • Cwbrun
  • Newbie
  • 16941 Views
  • 14 replies
  • 3 likes
  • 16941 Views
  • 14 replies
  • 3 likes

bluetooth resume creates hitches

When using my bluetooth headset with the Windows desktop Spotify application and I pause and resume music [by using the button on the headset], the music starts hitching. This doesn't occur when manually pausing and resuming. I use a sennheiser momen...

  • Newbie
  • When using my bluetooth headset with the Windows desktop Spotify application and I pause and resume music [by using the button on the headset], the music starts hitching. This doesn't occur when manu...
  • Joe
  • Community Legend
  • 427 Views
  • 1 replies
  • 1 likes
  • 427 Views
  • 1 replies
  • 1 likes

Playlist descobertas da semana

Boa tarde. Estou com o seguinte inconveniente acontecenedo, quando fiz o cadastro do spotify eu tinha uma foto de perfil junto com minha ex-namorada, sempre na pagina Inicial do app mostra as sugestões de playlists, e uma delas a "descobertas da sema...

  • Newbie
  • Boa tarde. Estou com o seguinte inconveniente acontecenedo, quando fiz o cadastro do spotify eu tinha uma foto de perfil junto com minha ex-namorada, sempre na pagina Inicial do app mostra as sugestõ...
  • DavidMacario
  • Newbie
  • 382 Views
  • 1 replies
  • 3 likes
  • 382 Views
  • 1 replies
  • 3 likes

No more access to Spotify Premium or any personal playlists on my Android phone

Hi,I am using Spotify for several years. It worked very well so far. But for few months now, I cannot find any of my playlists on my Android phone. I am a Spotify premium user but my phone seems not to connect to Spotify Premium. It always asks me if...

  • Casual Listener
  • Hi, I am using Spotify for several years. It worked very well so far. But for few months now, I cannot find any of my playlists on my Android phone. I am a Spotify premium user but my phone seems no...
  • cvrigno
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Spotify Mobile playing songs NOT on spotify

Hi, I've noticed something interesting on Spotify for Android (and maybe iOS as well): On my desktop I have downloaded a couple songs of YouTube and those are placed in a Music folder. I've added this folder to Spotify so I can play those songs throu...

  • Newbie
  • Hi,   I've noticed something interesting on Spotify for Android (and maybe iOS as well):   On my desktop I have downloaded a couple songs of YouTube and those are placed in a Music fold...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Now playing not showing up on lock screen

So at some point during an update my now playing (forward/pause/reverse) doesnt show up on my lock screen. It used to which is handy for switching between songs without having to unlock your phone.Is this an update problem? Can I uninstall spotify an...

  • Newbie
  • So at some point during an update my now playing (forward/pause/reverse) doesnt show up on my lock screen. It used to which is handy for switching between songs without having to unlock your phone. ...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

No sound through headphones

music will play though my speakers with no problem, but whenever I try to listen through headphones, there is no sound. the only time music plays is when I voice wake up Bixby on my S8 and music plays for a split second.

  • Newbie
  • music will play though my speakers with no problem, but whenever I try to listen through headphones, there is no sound. the only time music plays is when I voice wake up Bixby on my S8 and music play...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

[All Platforms] Alphabetical playlist sorting options

I got my android phone out of my pokket and launching the Spotify app. My ears wanted to hear the old songs the used to so i pushed the home button and i cant find the Timecapsule folder the only thing i see is because you listen to hiphop these play...

  • Newbie
  • I got my android phone out of my pokket and launching the Spotify app. My ears wanted to hear the old songs the used to so i pushed the home button and i cant find the Timecapsule folder the only thi...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Music stops when video plays

HelloSince a few days the musics stops when a video a or a gif plays. For example when I am on 9gag. Befor it was only on youtube and it was very usful and the music started playing again afterwards. Now This is gone.Is there a option to enable stopp...

  • Newbie
  • Hello Since a few days the musics stops when a video a or a gif plays. For example when I am on 9gag. Befor it was only on youtube and it was very usful and the music started playing again afterward...
  • 730 Views
  • 0 replies
  • 0 likes
  • 730 Views
  • 0 replies
  • 0 likes

Offline mode with wifi - wont let me browse songs

Hey thereJust got a Google Pixel 2. On my previous phone (iPhone 6) I was able to browse spotifys libraries in offline mode. I turned off the data to the app and used to just run it off my wifi. However, with my new phone I am unable to browse their ...

  • Newbie
  • Hey there Just got a Google Pixel 2. On my previous phone (iPhone 6) I was able to browse spotifys libraries in offline mode. I turned off the data to the app and used to just run it off my wifi. Ho...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

How to make a offline song become online song again

Hi,i was wondering.When i make a song online again by making the green simbol desapear off the song, the spotfy automaticly delete this song from my phone or not ?I'm close to reach 100% of the space in my phone so i need to know to start make some s...

  • Newbie
  • Hi,i was wondering. When i make a song online again by making the green simbol desapear off the song, the spotfy automaticly delete this song from my phone or not ? I'm close to reach 100% of the s...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

All my saved songs disapear

Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist and a song that I know I saved it says it save , bu...

  • Casual Listener
  • Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist ...
  • doom404
  • Newbie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Playlist not working

I'm trying to figure out playlists. Just started a premium trial. I selected various songs and added them all to a playlist. I then selected the playlist and it will play one song and then jump to a kmfdm song that is not in the playlist.How do I get...

  • Casual Listener
  • I'm trying to figure out playlists. Just started a premium trial. I selected various songs and added them all to a playlist. I then selected the playlist and it will play one song and then jump to a ...
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Music not playing after I canceled premium account

So I canceled my premium account a week or two ago. Ever since then it doesn't even let me play any of the music I had such as Playlist I had subscribed to. I click a song and it just stays grey and doesn't do anything. I tried turning off altogether...

  • Newbie
  • So I canceled my premium account a week or two ago. Ever since then it doesn't even let me play any of the music I had such as Playlist I had subscribed to. I click a song and it just stays grey and ...
  • Joe
  • Community Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Enjoying your trip?

I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com" Sucks.

  • Newbie
  • I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com"   Sucks.
  • Joe
  • Community Legend
  • 5931 Views
  • 1 replies
  • 0 likes
  • 5931 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with people having this same problem. Followe their instruc...

  • Newbie
  • I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with peo...
  • 198 Views
  • 0 replies
  • 1 likes
  • 198 Views
  • 0 replies
  • 1 likes

Spotify is storing too much data on internal storage

Hi, I want to know why Spotify app for Android (I don't know if the same problem is happening on iOS) is storing a huge amount of data on internal storage without downloading songs. Every time I run the app and play an album or playlists, I can see h...

  • Casual Listener
  • Hi, I want to know why Spotify app for Android (I don't know if the same problem is happening on iOS) is storing a huge amount of data on internal storage without downloading songs. Every time I run ...
  • massalim
  • Casual Listener
  • 9510 Views
  • 7 replies
  • 7 likes
  • 9510 Views
  • 7 replies
  • 7 likes

Spotify closes when i pause the music

Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earphones, my phone plays what i have on my Samsung music...

  • Newbie
  • Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earpho...
  • EliScott532
  • Newbie
  • 5330 Views
  • 2 replies
  • 1 likes
  • 5330 Views
  • 2 replies
  • 1 likes