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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118032 Views

27 replies

4 likes

  • 118032 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

237566 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 237566 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

598331 Views

79 replies

3 likes

  • 598331 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

490908 Views

581 replies

42 likes

Account
Free
  • 490908 Views
  • 581 replies
  • 42 likes

Superuser Contribution Can't play the music

For some reason i can't open my playlist and or i go to the songs that i liked... 10 sec into the song the music just stops and that's for all my musics

Newbie

For some reason i can't open my playlist and or i go to the songs that i liked... 10 sec into the song the music just stops and that's for all my musics

Julianobadera

Newbie

731 Views

2 replies

0 likes

  • 731 Views
  • 2 replies
  • 0 likes

Superuser Contribution Login Failed

I can log in on desktop, but I cannot on my android, as it says either the username or password is incorrect. I have changed password multiple times and also made a new account and all- to no avail.

Newbie

I can log in on desktop, but I cannot on my android, as it says either the username or password is incorrect. I have changed password multiple times and also made a new account and all- to no avail.

Tessadog12

Newbie

1459 Views

3 replies

0 likes

  • 1459 Views
  • 3 replies
  • 0 likes

Songs won't shuffle

I have a free subscription for android. Ever since I installed the newsest upgrade, my playlists won't properly shuffle anymore. It used to randomly play a song in the list or play a song related to said artist if I hit start artist radio. If I hit s...

Newbie

I have a free subscription for android. Ever since I installed the newsest upgrade, my playlists won't properly shuffle anymore. It used to randomly play a song in the list or play a song related to ...

Nilazorz

Newbie

1956 Views

2 replies

1 likes

Android
Shuffle in playlists
  • 1956 Views
  • 2 replies
  • 1 likes

[Android] App acted strange and needed to be closed to be fixed

I woke up my phone when i was listening to a podcast (had the podcast list visible as the last open screen)The screen try to refresh but failed it seemed and showed the home screen behind the already visible text.The home screen was the screen which ...

Newbie

I woke up my phone when i was listening to a podcast (had the podcast list visible as the last open screen) The screen try to refresh but failed it seemed and showed the home screen behind the ...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Google Assistant if Spotify is Offline

Hi, I figured out that Google Assistant is not able to play music from Spotify if the app is in offline-mode. Can someone explain to my why this does not work? In my opinion it is unlucky because I often select music with voice commands while driving...

Casual Listener

Hi,   I figured out that Google Assistant is not able to play music from Spotify if the app is in offline-mode. Can someone explain to my why this does not work? In my opinion it is unlucky be...

Eidechse94

Casual Listener

2509 Views

5 replies

5 likes

  • 2509 Views
  • 5 replies
  • 5 likes

Solved!! Why my Spotify App don't have Radio

I want Spotify to pick a same music type songs for me and Song Radio is very helpful but when I switch region to Thailand. Radio is not in app anymore. any help thank.

Newbie

I want Spotify to pick a same music type songs for me and Song Radio is very helpful but when I switch region to Thailand. Radio is not in app anymore. any help thank.

phan_times

Community Legend

1483 Views

1 replies

0 likes

  • 1483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App Closing Randomly

Hello! I have Spotify installed on my Pixel 2 and have subscribed to Premium. Some albums it will let me download and some others not. When i click on the 3 dots to then go to click download, the Spotify app will just close. This is only on certain a...

Newbie

Hello!   I have Spotify installed on my Pixel 2 and have subscribed to Premium. Some albums it will let me download and some others not. When i click on the 3 dots to then go to click download...

RodrigoPalma

Roadie

1545 Views

1 replies

0 likes

  • 1545 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not enter the program on android.

I can not enter the program on android. On the PC I changed my password and entered, but on the phone I can not. what to do?

Newbie

I can not enter the program on android. On the PC I changed my password and entered, but on the phone I can not. what to do?

RodrigoPalma

Roadie

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Not able to login through username

Whenever I'm trying to login it's coming user name not valid or password incorrect but none of them are wrong! Please help me.

Newbie

Whenever I'm trying to login it's coming user name not valid or password incorrect but none of them are wrong! Please help me. 

ab-995

Composer

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

2 accounts

I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spotify accounthe I'm not using?

Visitor

I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spot...

user-removed

Not applicable

755 Views

2 replies

0 likes

  • 755 Views
  • 2 replies
  • 0 likes

Solved!! Songs keep randomly stopping and skipping to the next song

Hello, I have a Samsung Galaxy S5. Spotify has been amazing for a month. I pretty much only use an online playlist on random. All of a sudden today, it seems like I can't get through one song without it skipping out of the blue to the next song. Ive ...

Newbie

Hello,   I have a Samsung Galaxy S5.  Spotify has been amazing for a month.  I pretty much only use an online playlist on random.   All of a sudden today, it seems like I ca...

Kayrah208

Newbie

247822 Views

63 replies

10 likes

  • 247822 Views
  • 63 replies
  • 10 likes

Reinstall using current album list.

I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal memory, to gether with nearly 1GB stored on my externa...

Regular

I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal mem...

athegn

Regular

862 Views

2 replies

0 likes

  • 862 Views
  • 2 replies
  • 0 likes

Superuser Contribution Save offline playlist on SD card

When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page

Casual Listener

When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page

xfaustx

Casual Listener

2490 Views

4 replies

0 likes

  • 2490 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashing on samsung galaxy s7

I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried restarting and re-installing.

Regular

I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried rest...

capt211

Newbie

14532 Views

20 replies

2 likes

  • 14532 Views
  • 20 replies
  • 2 likes

Solved!! Will downloaded extreme quality songs be availble when premium cancalled?

Hey, I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? Or would the app ask to download again in normal quality?

Newbie

Hey,    I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? O...

Joe

Community Legend

867 Views

1 replies

0 likes

  • 867 Views
  • 1 replies
  • 0 likes

SPOTIFY IS SLOW!!!!

I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several minutes for a song to start playing, etc. I have don...

Newbie

I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several m...

Riverbank_Hank

Music Fan

32264 Views

133 replies

30 likes

  • 32264 Views
  • 133 replies
  • 30 likes

Solved!! Randomly stops playing

Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap temporary one, but I've had the phone for a couple month...

Regular

Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap ...

LoganHelps

Composer

9376 Views

3 replies

0 likes

  • 9376 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading doesn't start from where it stopped

I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?

Newbie

I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?  

ZullyB

Roadie

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't open/play Daily Mixes on phone app

Howdy everyone,since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) Once I click on any of my mixes the screen says "Sorry...

Newbie

Howdy everyone, since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) O...

ZullyB

Roadie

10920 Views

1 replies

10 likes

  • 10920 Views
  • 1 replies
  • 10 likes

Superuser Contribution Cant login with correct email and pass nor with facebook

Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorrect...

Casual Listener

Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorre...

Melody

Spotify

1028 Views

5 replies

0 likes

  • 1028 Views
  • 5 replies
  • 0 likes