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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stuck

Plies help me, because my music always stuck.

  • Newbie
  • Plies help me, because my music always stuck.
  • Melody
  • Spotify
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeping pausing

Can any one help me please? I listen to Spotify on my Sony experia xz an don't recently it has started to passing when I'm on my own it's so annoying I get right into a song then I lose it. I have looked in my settings and can find anything to help s...

  • Visitor
  • Can any one help me please? I listen to Spotify on my Sony experia xz an don't recently it has started to passing when I'm on my own it's so annoying I get right into a song then I lose it. I have lo...
  • Melody
  • Spotify
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music randomly stops playing

I pay for Premium Family and for the past few months while playing music (both streaming and downloaded) songs will randomly stop playing. I've cleared the app cache and data several times. Uninstalled and reinstalled the app and it continues. On Cox...

  • Casual Listener
  • I pay for Premium Family and for the past few months while playing music (both streaming and downloaded) songs will randomly stop playing. I've cleared the app cache and data several times. Uninstall...
  • Melody
  • Spotify
  • 622 Views
  • 1 replies
  • 1 likes
  • 622 Views
  • 1 replies
  • 1 likes

spotify explicits

I would like to listen to songs that have explicits but are radio edited so that they are not explicits and have the swears taken out so that i can listen to them

  • Newbie
  • I would like to listen to songs that have explicits but are radio edited so that they are not explicits and have the swears taken out so that i can listen to them
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Solved!! Full screen album artwork playback.

Last week after updating I was able to play tracks displaying just the album art. One tap gave me minimal controls.It was the perfect interface.It's now gone.Why?

  • Newbie
  • Last week after updating I was able to play tracks displaying just the album art. One tap gave me minimal controls. It was the perfect interface. It's now gone. Why?
  • Questicus
  • Newbie
  • 127410 Views
  • 4 replies
  • 16 likes
  • 127410 Views
  • 4 replies
  • 16 likes

Solved!! I can't watch music videos

I just see the image of the video and share but i can't see. When i press to see doest do anything.

  • Regular
  • I just see the image of the video and share but i can't see. When i press to see doest do anything. 
  • Nico
  • Community Legend
  • 43090 Views
  • 10 replies
  • 0 likes
  • 43090 Views
  • 10 replies
  • 0 likes

OK Google in ad launches Google Assistant on Android Auto

The other night there was an ad for Google on Spotify and the phrase 'OK Google' was said a couple of times. Both times it launched the Google Assistant on Android Auto. I thought it was both funny and annoying.

  • Newbie
  • The other night there was an ad for Google on Spotify and the phrase 'OK Google' was said a couple of times. Both times it launched the Google Assistant on Android Auto.   I thought it was bot...
  • Joe
  • Community Legend
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

log in

I put in my email and password and get a message saying that I need to go online to continue, but I am online... and either pressing cancel or connect both lead me back to the login screen.

  • Casual Listener
  • I put in my email and password and get a message saying that I need to go online to continue, but I am online... and either pressing cancel or connect both lead me back to the login screen.
  • Joe
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Suggested music

How to delete the suggested music? 

  • Newbie
  • How to delete the suggested music? 
  • Joe
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Adverts on premium subscription when connecting to chromecast

I have signed up to a Spotify premium subscription today but when attempting to connect to Chromecast Audio the Spotify player gets stuck playing adverts. After playing 2 adverts the music won't play and the premium features no longer show as being a...

  • Newbie
  • I have signed up to a Spotify premium subscription today but when attempting to connect to Chromecast Audio the Spotify player gets stuck playing adverts. After playing 2 adverts the music won't play...
  • neo7
  • Newbie
  • 1520 Views
  • 2 replies
  • 0 likes
  • 1520 Views
  • 2 replies
  • 0 likes

offline songs

if i had a premium account this month and i downloaded a few songs but next month i'm not premium more so all of my offline songs are lost. but if i get my premium account again do my offline songs get back without downloading?

  • Casual Listener
  • if i had a premium account this month and i downloaded a few songs but next month i'm not premium more so all of my offline songs are lost. but if i get my premium account again do my offline songs g...
  • phan_times
  • Community Legend
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

[Android] queue button disappeared after December update

My queue bar, the one where you can remove from queue and change order of queue had disappeared.

  • Newbie
  • My queue bar, the one where you can remove from queue and change order of queue had disappeared.
  • annoyedcust0mer
  • Newbie
  • 437 Views
  • 1 replies
  • 1 likes
  • Android
    queue
  • 437 Views
  • 1 replies
  • 1 likes

How to autoplay when I connect in car

Spotify used to autoplay when it connected to my car, but it's no longer doing that, I have a pixel 2 and a Subaru Forester 2018. Any ideas?

  • Newbie
  • Spotify used to autoplay when it connected to my car, but it's no longer doing that, I have a pixel 2 and a Subaru Forester 2018. Any ideas?
  • batnastard
  • Newbie
  • 1223 Views
  • 2 replies
  • 0 likes
  • 1223 Views
  • 2 replies
  • 0 likes

Solved!! No lock screen widget on Samsung galaxy s7

Hello,I've got a Samsung Galaxy S7 edge. When i play music I don't get any widget on my lock screen. All notification settings is on all that I can see. Android version 6.0.1 .What could be the problem?Thanks in advance.

  • Regular
  • Hello, I've got a Samsung Galaxy S7 edge. When i play music I don't get any widget on my lock screen. All notification settings is on all that I can see. Android version 6.0.1 . What could be the p...
  • GReenZ0ne
  • Newbie
  • 75978 Views
  • 23 replies
  • 0 likes
  • 75978 Views
  • 23 replies
  • 0 likes

listen to spotify without downloading

i have an android with only 16gb of storage. whenever i listen to my spotify playlist, im not downloading the songs but i guess after listening to a song more than once it remembers it. this adds up and takes away my storage fast. i was wondering if ...

  • Casual Listener
  • i have an android with only 16gb of storage. whenever i listen to my spotify playlist, im not downloading the songs but i guess after listening to a song more than once it remembers it. this adds up ...
  • calerock
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

Spotify elimina mi musica descargada

Me gustaria saber cual es la razon por la que Spotify elimina mis canciones descargadas una y otra vez sin motivo aparente. Cada vez que vuelvo a descargarlas al dia siguiente aparecen eliminidas. No he descargado musica en mas de tres dispositivos, ...

  • Newbie
  • Me gustaria saber cual es la razon por la que Spotify elimina mis canciones descargadas una y otra vez sin motivo aparente. Cada vez que vuelvo a descargarlas al dia siguiente aparecen eliminidas. No...
  • nemontana
  • Newbie
  • 434 Views
  • 1 replies
  • 3 likes
  • 434 Views
  • 1 replies
  • 3 likes

SD card storage option gone

I have an SD card, but when I look through spotify settings, there is no option to choose where songs are stored. So everything goes on to internal where i don't have much space... any one have advice?Thank you kindly.

  • Casual Listener
  • I have an SD card, but when I look through spotify settings, there is no option to choose where songs are stored. So everything goes on to internal where i don't have much space... any one have advic...
  • phan_times
  • Community Legend
  • 1177 Views
  • 2 replies
  • 0 likes
  • 1177 Views
  • 2 replies
  • 0 likes

Offline songs stopped working

For the last few days I have not been able to download and play local files on my phone.I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung Galaxy S7) and it have been working until a few days ...

  • Regular
  • For the last few days I have not been able to download and play local files on my phone. I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung ...
  • phan_times
  • Community Legend
  • 568 Views
  • 6 replies
  • 0 likes
  • 568 Views
  • 6 replies
  • 0 likes

Can I upload my songs to samsung iconx?

I want to upload my songs from spotify to my samsung iconx earbuds. Does anyone know how?

  • Newbie
  • I want to upload my songs from spotify to my samsung iconx earbuds. Does anyone know how?
  • nenadtulsa
  • Newbie
  • 2185 Views
  • 2 replies
  • 2 likes
  • 2185 Views
  • 2 replies
  • 2 likes

Android TV sound quality

What bit rate does the android TV app play music at?Thanks.

  • Newbie
  • What bit rate does the android TV app play music at? Thanks.
  • user-removed
  • Not applicable
  • 1044 Views
  • 1 replies
  • 6 likes
  • 1044 Views
  • 1 replies
  • 6 likes