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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1082 Views
  • 0 replies
  • 4 likes

Superuser Contribution Says 3 devices but doesnt work

Spotify says you can have offline music on 3 devices yet on my second phone all the music gets kicked off when i use my main one even when its used for offline listening

  • Newbie
  • Spotify says you can have offline music on 3 devices yet on my second phone all the music gets kicked off when i use my main one even when its used for offline listening
  • ZullyB
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Statusleiste zeigt keine Spotify Benachrichtigung an

Hallo Zusammen,und zwar habe ich ein Huawei Y6 und bei meinem alten Handy wurde in der Benarichtigungsleiste immer Spotify angezeigt mit dem aktuellen Titel einem Play sowie jeweils Vor und Zurück Buttons. Das fehlt bei meinen Huawei. Nun meine Frage...

  • Casual Listener
  • Hallo Zusammen, und zwar habe ich ein Huawei Y6 und bei meinem alten Handy wurde in der Benarichtigungsleiste immer Spotify angezeigt mit dem aktuellen Titel einem Play sowie jeweils Vor und Zurück ...
  • Marc3l
  • Newbie
  • 25608 Views
  • 4 replies
  • 1 likes
  • 25608 Views
  • 4 replies
  • 1 likes

Downloading songs

Ill save a song but it wont save and download on to spotify unless i go on data

  • Newbie
  • Ill save a song but it wont save and download on to spotify unless i go on data
  • 287 Views
  • 0 replies
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  • 287 Views
  • 0 replies
  • 0 likes

Spotify not connecting to google assistant

Hey, For the past month I have been trying continuously to link my spotify account to my Google Assistant on my Android Phone, when I click "Okay" on the sign in page it takes me to this url: https://clients3.google.com/cast/auth/3p/done?status=error...

  • Casual Listener
  • Hey,  For the past month I have been trying continuously to link my spotify account to my Google Assistant on my Android Phone, when I click "Okay" on the sign in page it takes me to this url:&...
  • 540 Views
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  • 540 Views
  • 0 replies
  • 0 likes

Can't find podcasts tab or unplayed podcasts after upgrade

So I just upgraded to a new phone and now I can't find the podcasts section and the unplayed podcasts section under Your Library. What am I missing here?

  • Casual Listener
  • So I just upgraded to a new phone and now I can't find the podcasts section and the unplayed podcasts section under Your Library. What am I missing here?
  • lunari
  • Casual Listener
  • 680 Views
  • 1 replies
  • 1 likes
  • 680 Views
  • 1 replies
  • 1 likes

No more shuffle?

So I updated my spotify and I can't find a shuffle button anywhere. It shows that my playlist is ABLE to shuffle, but every time I choose the playlist, it plays the same songs every time, in the exact same order, even if I skip the song. I know I hav...

  • Newbie
  • So I updated my spotify and I can't find a shuffle button anywhere.  It shows that my playlist is ABLE to shuffle, but every time I choose the playlist, it plays the same songs every time, in th...
  • brookelynn557
  • Casual Listener
  • 979 Views
  • 1 replies
  • 0 likes
  • 979 Views
  • 1 replies
  • 0 likes

Spotify connect not working on denon avr x3000

I just did the firmware update for the denon AVR-X3000 released in 29 jun 2017, and cannot use spotify connect with a samsung galaxy S8+, In the remote app after I log in, it says that I need spotify premium, wich I have (well I have family) but it u...

  • Casual Listener
  • I just did the firmware update for the denon AVR-X3000 released in 29 jun 2017, and cannot use spotify connect with a samsung galaxy S8+, In the remote app after I log in, it says that I need spotify...
  • rjej123
  • Casual Listener
  • 2226 Views
  • 2 replies
  • 0 likes
  • 2226 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Run's very slow on Moto G5

The Spotify app run's very slowly on my Moto G5.When i listen to music on my Desktop and try to change the Song on my phone the app reacts very slowly. Can anyone help me please ?

  • Casual Listener
  • The Spotify app run's very slowly on my Moto G5. When i listen to music on my Desktop and try to change the Song on my phone the app reacts very slowly.  Can anyone help me please ?   🙂
  • logitkot
  • Casual Listener
  • 789 Views
  • 2 replies
  • 0 likes
  • 789 Views
  • 2 replies
  • 0 likes

Solved!! Download Spotify on new Android

New Android phone, have an existing Spotify subscription which I want to transfer from my Iphone. Can't locate the Spotify app on Playstore & when accessing via website, I'm told it's not available to download in my country. I live in Jersey, Channel...

  • Newbie
  • New Android phone, have an existing Spotify subscription which I want to transfer from my Iphone. Can't locate the Spotify app on Playstore & when accessing via website, I'm told it's not availab...
  • Joe
  • Community Legend
  • 909 Views
  • 1 replies
  • 0 likes
  • 909 Views
  • 1 replies
  • 0 likes

Nokia 3 Android

Hi! I recently owned a nokia 3 with Android 7.1.1, the good thing about this phone is the option tha let me use my SD memory card as internal memory, so i can download apps and use the memory in the SD card. To do that, i have to format the SD card, ...

  • Casual Listener
  • Hi! I recently owned a nokia 3 with Android 7.1.1, the good thing about this phone is the option tha let me use my SD memory card as internal memory, so i can download apps and use the memory in the ...
  • Joe
  • Community Legend
  • 1092 Views
  • 1 replies
  • 0 likes
  • 1092 Views
  • 1 replies
  • 0 likes

Music stops playing when on other apps

I've been having this problem for a while now, if I start playing music on Spotify and then go on another app, the music just stops and I have to go on the Spotify app to start it again. I tried reinstalling, relogging but nothing has yet solved this...

  • Casual Listener
  • I've been having this problem for a while now, if I start playing music on Spotify and then go on another app, the music just stops and I have to go on the Spotify app to start it again. I tried rein...
  • Joe
  • Community Legend
  • 2249 Views
  • 4 replies
  • 0 likes
  • 2249 Views
  • 4 replies
  • 0 likes

Playlist defaulting to Discover Weekly

I am using Spotify on an Shield K1 that I've had for a couple of years. Just recently, whenever I select the playlist option from my library, I am defaulted to go into the discover weekly playlist. I can't get back to my playlist listings. If I stop ...

  • Newbie
  • I am using Spotify on an Shield K1 that I've had for a couple of years.  Just recently, whenever I select the playlist option from my library, I am defaulted to go into the discover weekly playl...
  • 282 Views
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  • 282 Views
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Superuser Contribution Being redirected to the login screen

When I try to login to Spotify app on my phone (Sony Xperia z5) I can't pass beyond the login screen. I login using Facebook, it redirects me to a page that says "you logged in previously using Facebook. Do you want to continue?" I click yes, it goes...

  • Newbie
  • When I try to login to Spotify app on my phone (Sony Xperia z5) I can't pass beyond the login screen. I login using Facebook, it redirects me to a page that says "you logged in previously using Faceb...
  • ZullyB
  • Roadie
  • 1635 Views
  • 1 replies
  • 0 likes
  • 1635 Views
  • 1 replies
  • 0 likes

Updated to Android 8.0.0 . All offline songs stopped working.

I updated to Android 8.0.0 and all was fine, my offline music was all still showing as downloaded, and had the green arrow next to it, but when I selected one to play it would play only nothing. The song then greyed out on the list of songs. I have r...

  • Gig Goer
  • I updated to Android 8.0.0 and all was fine, my offline music was all still showing as downloaded, and had the green arrow next to it, but when I selected one to play it would play only nothing. The ...
  • chiefjoboo
  • Gig Goer
  • 722 Views
  • 1 replies
  • 0 likes
  • Android
  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me sale un "error de descarga por almacenamiento"

Me sale que hay un error y no me deja descargar todas las canciones que tenia y se me borran las canciones, pero no las playlist, tengo un samsung j2 y una memoria que esta vacia y la uso nada mas para spotify pero se me borra todo y tengo premium y ...

  • Newbie
  • Me sale que hay un error y no me deja descargar todas las canciones que tenia y se me borran las canciones, pero no las playlist, tengo un samsung j2 y una memoria que esta vacia y la uso nada mas pa...
  • ZullyB
  • Roadie
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Google Assistant - Spotify Song Radio

When I ask Google Assistant, whether it be my Android phone or Google Homes, to play [Song] by [Artist] on Spotify, it plays the Song Radio not just the song; hence non-requested songs start playing subsequent to the original requested song. Is there...

  • Casual Listener
  • When I ask Google Assistant, whether it be my Android phone or Google Homes, to play [Song] by [Artist] on Spotify, it plays the Song Radio not just the song; hence non-requested songs start playing ...
  • Tsmltc
  • Newbie
  • 2273 Views
  • 3 replies
  • 2 likes
  • Google Assistant
    Google Home
    Spotify Radio
  • 2273 Views
  • 3 replies
  • 2 likes

Trying to find a widget

I was reading a blog post on an android site and saw a screen shot with what appears to be a Spotify widget. Just curious if anyone knows what widget it is..

nova-settings-subgrid-step-1.jpg
  • Regular
  • I was reading a blog post on an android site and saw a screen shot with what appears to be a Spotify widget. Just curious if anyone knows what widget it is..  
  • 346 Views
  • 0 replies
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  • 346 Views
  • 0 replies
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Solved!! Problem logging in to Android app - PC browser access to account is fine

So I try to log in to the app in my Android phone and it keeps complaining that the ID or password are invalid. They work perfectly for me to access my account on spotify.com.Then Spotify has to customer care number! I'm a premium customer (for now),...

  • Casual Listener
  • So I try to log in to the app in my Android phone and it keeps complaining that the ID or password are invalid. They work perfectly for me to access my account on spotify.com. Then Spotify has to cu...
  • fasanell
  • Newbie
  • 1279 Views
  • 3 replies
  • 0 likes
  • 1279 Views
  • 3 replies
  • 0 likes

Auto play at startup

Is there a way to have spotify, at start up, to automatically start playing a playlist or radio statio?

  • Newbie
  • Is there a way to have spotify, at start up,  to  automatically start playing a playlist or radio statio? 
  • ExtremistPain
  • Newbie
  • 16193 Views
  • 5 replies
  • 23 likes
  • 16193 Views
  • 5 replies
  • 23 likes