Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have the above-mentioned problem. The music is streamed to the car audio via bluetooth. But, the track info does not display on the car display screen. It will only work when I restart the phone every time. I couldn't figure what caused the problem...
I have the above-mentioned problem. The music is streamed to the car audio via bluetooth. But, the track info does not display on the car display screen. It will only work when I restart the phone ev...
1551 Views
0 replies
1 likes
The icon for the play queue has disappeared from Spotify on my Motorola Moto G4 Plus. I have uninstalled and reinstalled the app, to no avail. Can anyone suggest how I can restore the play queue icon?
The icon for the play queue has disappeared from Spotify on my Motorola Moto G4 Plus. I have uninstalled and reinstalled the app, to no avail. Can anyone suggest how I can restore the play queue icon?
566 Views
0 replies
0 likes
Hi everybody, I can't use my sd card to store my data from spotify (synchronized music mainly). I don't see the option on my apps in the parameter menu. My phone is a Huawei P10 Lite, and I have difficulties to set correctly my sd card as the main st...
Hi everybody, I can't use my sd card to store my data from spotify (synchronized music mainly). I don't see the option on my apps in the parameter menu. My phone is a Huawei P10 Lit...
Community Legend
2186 Views
7 replies
0 likes
There is a missing song from this album https://open.spotify.com/album/0bnqHGVYetX6hFfBDn2wyO?si=QWgs0G4lSr-Y5CcMhPwLdg The song is "heartlight" I am a spotify customer from Chile
There is a missing song from this album https://open.spotify.com/album/0bnqHGVYetX6hFfBDn2wyO?si=QWgs0G4lSr-Y5CcMhPwLdg The song is "heartlight" I am a spotify customer from ...
Music Fan
976 Views
3 replies
0 likes
Hello!Previously I have been able to sync the local files I have on my desktop to my phone, but a while ago they unsynced and since then I have been unable to resync them. What happens when I make a playlist and download it on my phone is that it wil...
Hello! Previously I have been able to sync the local files I have on my desktop to my phone, but a while ago they unsynced and since then I have been unable to resync them. What happens when I ...
Newbie
492 Views
1 replies
0 likes
Perhaps this has been posted somewhere, but I keep running into click ads on the Free Android app. Super annoying because music stops and forces me to click to a website. I'm fine with the radio ads, that don't force stoppage. I've tried full reinsta...
Perhaps this has been posted somewhere, but I keep running into click ads on the Free Android app. Super annoying because music stops and forces me to click to a website. I'm fine with the radio ads,...
370 Views
0 replies
0 likes
So. Today all of a sudden all the pictures on the Spotify app won't show, but last night they were working just fine. It was happening before the latest update. I updated and it still wasn't working. I have tried everything: Clean install, restart de...
So. Today all of a sudden all the pictures on the Spotify app won't show, but last night they were working just fine. It was happening before the latest update. I updated and it still wasn't working....
Regular
1516 Views
2 replies
2 likes
Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?
Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?
Newbie
435 Views
1 replies
0 likes
The metadata for track and artist is not refreshing to the head unit in my vehicle when using Android Auto (phone). Outside of Android Auto it seems to work fine.Other music apps aren't having this issue.
The metadata for track and artist is not refreshing to the head unit in my vehicle when using Android Auto (phone). Outside of Android Auto it seems to work fine. Other music apps aren't having this...
Regular
1240 Views
2 replies
4 likes
Every time after I download the songs and close the application and open again it appears that the songs are not downloaded and I just downloaded all. Please, help me
Every time after I download the songs and close the application and open again it appears that the songs are not downloaded and I just downloaded all. Please, help me
384 Views
0 replies
0 likes
Hi. This is hard to explain, so I could'nt google the solution. I've recently got a new phone (Moto E4, Android 7.1.1, Spotify 8.4.35.152 armV7) and I have Spotify premium, family plan. When I try to play one of my private playlists I get the radio i...
Hi. This is hard to explain, so I could'nt google the solution. I've recently got a new phone (Moto E4, Android 7.1.1, Spotify 8.4.35.152 armV7) and I have Spotify premium, family plan. When I try to...
606 Views
0 replies
0 likes
Hi allI am using android auto via Samsung galaxy s8 connected via usb to my Kia optima Sportwagon 2017. When running Spotify it cuts off the top part of the album art. Any ideas or suggestions to resolve this. Please see attachment.
Hi all I am using android auto via Samsung galaxy s8 connected via usb to my Kia optima Sportwagon 2017. When running Spotify it cuts off the top part of the album art. Any ideas or suggestions to r...
812 Views
0 replies
1 likes
I dont found the option to play a folder.I can in desktop app but not in android.
I dont found the option to play a folder. I can in desktop app but not in android.
269 Views
0 replies
0 likes
How do I delete all me music at once I want to start fresh
How do I delete all me music at once I want to start fresh
Not applicable
495 Views
1 replies
0 likes
I have some problems. I have installed Spotify in 2 phones. When I use a phone I need everytime search new app in Ford Sync because I don't see Spotify app. After it's not possible to change songs in phone but only with car. Why???
I have some problems. I have installed Spotify in 2 phones. When I use a phone I need everytime search new app in Ford Sync because I don't see Spotify app. After it's not possible to change songs in...
Newbie
1315 Views
1 replies
0 likes
Hey yall. I downloaded Spotify on my Android yesterday and when I search a particular song / album on the search bar, it refuses to play at all. Screenshot below. Please help.
Hey yall. I downloaded Spotify on my Android yesterday and when I search a particular song / album on the search bar, it refuses to play at all. Screenshot below. Please help.
Not applicable
244 Views
1 replies
0 likes
When I search for a specific song, Spotify will play the song, and after, continue to play the rest of the search results, which is either different versions of the same song or songs that have similar names. Why? Why would anyone want that feature a...
When I search for a specific song, Spotify will play the song, and after, continue to play the rest of the search results, which is either different versions of the same song or songs that have simil...
Casual Listener
1104 Views
1 replies
0 likes
I often use spotify to play music at my apartment. It's often playing in the background for my wife and I to enjoy or sometimes even for our dogs while I'm away. Occasionally I want to listen to a podcast on my phone but still leave spotify playing o...
I often use spotify to play music at my apartment. It's often playing in the background for my wife and I to enjoy or sometimes even for our dogs while I'm away. Occasionally I want to listen to a po...
Casual Listener
1283 Views
2 replies
0 likes
I recently upgraded my phone to a Samsung galaxy s8+ and ever since I installed Spotify it shows as offline even when I have a WiFi connection. I tried restarting my phone, deleting and reinstalling the Spotify app and neither have worked. I also con...
I recently upgraded my phone to a Samsung galaxy s8+ and ever since I installed Spotify it shows as offline even when I have a WiFi connection. I tried restarting my phone, deleting and reinstalling ...
Casual Listener
539 Views
1 replies
0 likes
For some reason when I try and play music that is supposed to have downloaded, it is not available offline. It should play music stored on the SD card.. but it has not been the case for me. Anyone know why? Also, how do I separate interaction between...
For some reason when I try and play music that is supposed to have downloaded, it is not available offline. It should play music stored on the SD card.. but it has not been the case for me. Anyone kn...
Casual Listener
992 Views
2 replies
0 likes
