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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395552 Views

546 replies

35 likes

Account
Free
  • 395552 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8429 Views

0 replies

7 likes

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Playback is not resumed after a call ends

Since last updates I noticed that if I am listening to Spotify when someone calls me the playback stops as it should but after the call ends the playback is not resumed. Thisis soo annoying please fix the basic functionality.

Roadie

Since last updates I noticed that if I am listening to Spotify when someone calls me the playback stops as it should but after the call ends the playback is not resumed. Thisis soo annoying please fi...

341 Views

0 replies

0 likes

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bought a new phone and can't log back in

I bought a new android phone and have Spotify premium and couldn't log in on my new phone TRY to change password several times but wasn't able to the change password screen in my email kept expiringWhat do I do ?

Newbie

I bought a new android phone and have Spotify premium and couldn't log in on my new phone TRY to change password several times but wasn't able to the change password screen in my email kept expiring ...

smichaelice

Newbie

391 Views

1 replies

0 likes

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Spotify connect with Philips sw750m

When using either of my android devices (one tablet, one phone) and spotify connect to the Philips SW750M (bargain £40 via amazon btw), the app freezes and won't let me do anything. no touch functions work at all. I either have to wait until android ...

Casual Listener

When using either of my android devices (one tablet, one phone) and spotify connect to the Philips SW750M  (bargain £40 via amazon btw), the app freezes and won't let me do anything. no touch fu...

285 Views

0 replies

0 likes

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Spotify premium trial

I was wondering how to get the 7 day free trial, but all that is popping up is the 30 day trial and I have to actually put in my info but that's not what I want. I want to see if I would actually want to pay for it so that's why I need to know how to...

Newbie

I was wondering how to get the 7 day free trial, but all that is popping up is the 30 day trial and I have to actually put in my info but that's not what I want. I want to see if I would actually wan...

Nico

Community Legend

352 Views

1 replies

0 likes

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  • 1 replies
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Tablet free mode doesnt select songs

Greetings, I own a Samsung Galaxy Tab Pro 8.4 (which has an 8.4" screen). My problem is that since the latest two upgrades I can't seem to select songs on my tablet and it only let's me play on shuffle mode. Is there any way to fix this?

Newbie

Greetings,  I own a Samsung Galaxy Tab Pro 8.4 (which has an 8.4" screen). My problem is that since the latest two upgrades I can't seem to select songs on my tablet and it only let's me play on...

514 Views

0 replies

0 likes

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Screen blanks while listening

Is there a way to stop the screen from going dark while driving? I would like the screen to stay on if I am charging phone and driving. Thank you!

Visitor

Is there a way to stop the screen from going dark while driving? I would like the screen to stay on if I am charging phone and driving. Thank you!

276 Views

0 replies

0 likes

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stops playing on premium

Samsung galaxy s5Upgraded to premium in the hope the issue of randomly stopping after 15mins would resolve but this hasn't been the case.Very disappointed. Please help.

Casual Listener

Samsung galaxy s5 Upgraded to premium in the hope the issue of randomly stopping after 15mins would resolve but this hasn't been the case. Very disappointed. Please help.

Nico

Community Legend

370 Views

1 replies

0 likes

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  • 1 replies
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Stops Playing

Brief description of the issue: Spotify stops playing randomlySteps to reproduce the issue: Happens at randomWhat steps you’ve tried already: Switching from WiFi to mobile, then back to WiFi restarts play backSamsung Galaxy S5 Android 5.1.1Premium Su...

Newbie

Brief description of the issue: Spotify stops playing randomly Steps to reproduce the issue: Happens at random What steps you’ve tried already: Switching from WiFi to mobile, then back to WiFi ...

karlab3

Casual Listener

450 Views

1 replies

0 likes

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  • 1 replies
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Spotify Connect

Recently the spotify connect on my android phone has not been showing up so i connect it to my windows computer and there are updated to the newest version as well?

Newbie

Recently the spotify connect on my android phone has not been showing up so i connect it to my windows computer  and there are updated to the newest version as well?

332 Views

0 replies

1 likes

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Superuser Contribution Account billing

Hi, I have had spotify for about a year now through my phone plan, FIDO. For the last few months I have been getting charged for spotify seperately. I was wondering how I can stop this, but also how to get reimbursed for the previous charges. I shoul...

Newbie

Hi,   I have had spotify for about a year now through my phone plan, FIDO. For the last few months I have been getting charged for spotify seperately. I was wondering how I can stop this, but ...

jean3601

Community Legend

805 Views

3 replies

0 likes

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Android app can't remember login credentials

Every time I start the app, it asks me to log in again. What gives? I'm not logging out, clearing data, or anything.

Newbie

Every time I start the app, it asks me to log in again. What gives? I'm not logging out, clearing data, or anything.

367 Views

0 replies

0 likes

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[Android] Better control over offline music

It's a bit annoying to pay $10 a month for something when the entire reason I pay for it is so I don't have to go pirate music. Spotify is a great replacement for MP3 players and iPods, however there seems to be a problem on mobile when you are like ...

Newbie

It's a bit annoying to pay $10 a month for something when the entire reason I pay for it is so I don't have to go pirate music. Spotify is a great replacement for MP3 players and iPods, however there...

294 Views

0 replies

1 likes

Android
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How to get own music covers on the phone?

Hey Guys! I just imported a few of my own songs into Spotify on PC and then synchronised the playlist to my phone. My problem is that the covers which are there on the PC arent visible on my phone what really bothers me... Does anybody know how to sy...

Newbie

Hey Guys!   I just imported a few of my own songs into Spotify on PC and then synchronised the playlist to my phone. My problem is that the covers which are there on the PC arent visible on my...

462 Views

0 replies

0 likes

Android 5.1.1
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All these problems saving offline music to an SD card could be avoided...

If Spotify would just implement the option to point it's offline music to the SD card. There are hundreds of posts with complicated directions on getting this feature to work. Sometimes they work, sometimes they don't. In all instances you have to re...

Music Fan

If Spotify would just implement the option to point it's offline music to the SD card.    There are hundreds of posts with complicated directions on getting this feature to work. Sometime...

459 Views

0 replies

2 likes

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Music Pauses While Screen Lock is Active (bug)

I'm using a Moto G with Android 5.1 and while the phone is locked (Black screen, immediate lock with power button) the music plays as expected. But when I press the power to reactivate the screen, the music pauses. And it stays paused until I complet...

Newbie

I'm using a Moto G with Android 5.1 and while the phone is locked (Black screen, immediate lock with power button) the music plays as expected. But when I press the power to ...

591 Views

0 replies

0 likes

lock
lockscreen
pause
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Solved!! Can't using Spotify with mobile date

Good morning!If I use Spotify over mobile data i get the message that I'm offline and hadn't any internet connection. It doesn't matter if I had LTE, HSDPA or Edge.Sometimes I can hear a half of a song and than it shows "You are Offline.."I use the n...

Casual Listener

Good morning! If I use Spotify over mobile data i get the message that I'm offline and hadn't any internet connection. It doesn't matter if I had LTE, HSDPA or Edge. Sometimes I can hear a half o...

Jon_UK

Roadie

1062 Views

6 replies

0 likes

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Starred Playlist broken / wrong sorting?

Hi, the Starred playlist on my Xperia Z3 is kind of broken. Now the oldest songs are listed first and the newer ones last. Before it was the other way around. Can I change that? Thanks.

Regular

Hi,   the Starred playlist on my Xperia Z3 is kind of broken. Now the oldest songs are listed first and the newer ones last. Before it was the other way around. Can I change that?   Tha...

b1g1m0t

Newbie

542 Views

2 replies

1 likes

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  • 2 replies
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Playlists Not Saving Offline?

I have an LG G4 that I recently had to factory reset. Spotify worked fine before this. Now it will claim to download a playlist completely but it will not play it offline. The SD card has over 400 GB (Yes, four hundred) of space free. The card works ...

Newbie

I have an LG G4 that I recently had to factory reset. Spotify worked fine before this.    Now it will claim to download a playlist completely but it will not play it offline. The SD card ...

nsiak

Regular

1195 Views

3 replies

0 likes

Android
Offline Access
Playlists
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Solved!! Playlist Radio not working

Noticed this problem today. When I try to start a playlist radio from any of my playlists, an error appears "Sorry. This radio station can't be started. Please try another station."Anyone know a way around this? Never had this problem before, and I e...

Casual Listener

Noticed this problem today. When I try to start a playlist radio from any of my playlists, an error appears "Sorry. This radio station can't be started. Please try another station." Anyone know a ...

jhstones2

Casual Listener

9299 Views

11 replies

3 likes

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Solved!! Radio for Classical and Jazz not working

I get a giant exclamation mark saying "Radio station error".Same on my wife's phone.Other radio stations seen okay

Regular

I get a giant exclamation mark saying "Radio station error". Same on my wife's phone. Other radio stations seen okay

marcusbabajews

Regular

1526 Views

4 replies

1 likes

classical music
Jazz
Radio Stations
  • 1526 Views
  • 4 replies
  • 1 likes