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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395305 Views

546 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8410 Views

0 replies

7 likes

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can't follow artists

Hallo. Im new here. Can someone please help me. I have a htc one and i can not follow artists under the menu friends. My wife has an iphone and she uses my account and everythings works perfect. Some solutions for me? Thx

Newbie

Hallo. Im new here. Can someone please help me. I have a htc one and i can not follow artists under the menu friends. My wife has an iphone and she uses my account and everythings works perfect. Some...

cristianget

Newbie

739 Views

1 replies

0 likes

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Sound quality changes along with volume every few min.

I am running the app on my galaxy s3 and every few min the sound quality will get flat and louder. Then after awhile it will change back. I am not 100% positive this is an issue with the app, but possibly my phone. Any ideas on how to fix it.

Newbie

I am running the app on my galaxy s3 and every few min the sound quality will get flat and louder. Then after awhile it will change back. I am not 100% positive this is an issue with the app, but pos...

Jeanius87

Newbie

509 Views

2 replies

0 likes

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Gapless playback on Android

Hi,I am just wondering if Gapless Playback is broken for the time being, or is it my device? It has worked on previous releases, but now it's not.

Newbie

Hi, I am just wondering if Gapless Playback is broken for the time being, or is it my device? It has worked on previous releases, but now it's not.

349 Views

0 replies

0 likes

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Solved!! Crash on Galaxy S5 (Lollipop 5.0)

Hi guys, it's been a long time I'm trying to fix my spotify app. I tried everything I found on the internet and nothing worked.Every time I try to open the app after performing the sign in, it crashes, just like that ... Already formatted the phone a...

Casual Listener

Hi guys, it's been a long time I'm trying to fix my spotify app. I tried everything I found on the internet and nothing worked. Every time I try to open the app after performing the sign in, it cras...

henriquekraemer

Casual Listener

1077 Views

2 replies

0 likes

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App will no longer play local files from playlist.

Hi, So, this used to work for me flawlessly, I have local music I'd save to my playlist and when I initially signed up for Spotify, my phone app would download the local files on my playlist and they would play. Now they just sit in my playlist grey'...

Newbie

Hi,   So, this used to work for me flawlessly, I have local music I'd save to my playlist and when I initially signed up for Spotify, my phone app would download the local files on my playlist...

281 Views

0 replies

0 likes

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luisviales

Como puedo desactivar la Premium

Newbie

Como puedo desactivar la Premium

344 Views

0 replies

0 likes

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Trying to link my Facebook to my Android

I got this error before. I try to login with my facebook credentials today and am getting the invalid key hash. I forget how I fix this. Thanks

Regular

I got this error before.  I try to login with my facebook credentials today and am getting the invalid key hash.  I forget how I fix this.   Thanks

676 Views

0 replies

0 likes

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Solved!! Android offline quality

Noticed just now that spotify has removed the function for choosing offline sync quality on android.How does it work now, what quality are my songs synced on?As one of the people who use decent high fidelity gear its nice to know that songs are beein...

Casual Listener

Noticed just now that spotify has removed the function for choosing offline sync quality on android. How does it work now, what quality are my songs synced on? As one of the people who use decent h...

kaikan

Casual Listener

720 Views

2 replies

0 likes

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  • 2 replies
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Choppy playback of downloaded music

So, I was helping a friend stain his patio the other day, and I was in a city that I don't have great reception in. No problem, I'll just listen to the music that's on my device, I thought... Turns out I was very wrong. The entire day, songs native t...

Roadie

So, I was helping a friend stain his patio the other day, and I was in a city that I don't have great reception in. No problem, I'll just listen to the music that's on my device, I thought... Turns...

danielmsanchez

Newbie

3308 Views

9 replies

2 likes

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  • 9 replies
  • 2 likes

Uninstalling Spotify, downloaded music and playlists.

I'm getting a lot of 'no connection available' messages. This has been happening throughout the day for the past week. Logging out and logging in seems to correct it but sure enough happens again.Anyway I want to try uninstalling, but will this remov...

Visitor

I'm getting a lot of 'no connection available' messages. This has been happening throughout the day for the past week. Logging out and logging in seems to correct it but sure enough happens again. ...

Reflux_

Community Legend

489 Views

3 replies

0 likes

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App unresponsive, buggy, uses massive amount of mobile data even when data disabled

Every day when I open the app, it takes literally minutes to become responsive. Browsing through the preset stations usually - but not always - works fine, but going through my own music takes forever to load. For example, when I list all my artists,...

Regular

Every day when I open the app, it takes literally minutes to become responsive. Browsing through the preset stations usually - but not always - works fine, but going through my own music takes foreve...

338 Views

0 replies

0 likes

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Device connected to WiFi but Spotify not working

HiI have been a spotify premium user for 2 years andam currently running it on my galaxy s4. Over the past 2 months it has practically become unusable. Despite being connected to WiFi (everything else works) Spotify's search function just won't work ...

Newbie

Hi I have been a spotify premium user for 2 years andam currently running it on my galaxy s4. Over the past 2 months it has practically become unusable. Despite being connected to WiFi (everything...

503 Views

0 replies

0 likes

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Android Auto plays sound through phone speakers

Hey everyone, I got a new car with android auto. At first I've been really excited to use the Android Auto technologie. Everything is working pretty good, except Spotify. I am able to connect it to the car and I do see the in-car GUI for Spotify at m...

Newbie

Hey everyone,   I got a new car with android auto. At first I've been really excited to use the Android Auto technologie. Everything is working pretty good, except Spotify. I am able to connec...

840 Views

0 replies

2 likes

Android 5.1.1
android auto
xperia z3 compact
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Offline playlists dissapeared

I had a playlist and a few albums downloaded so I can listen them without a connection. I updated spotify today and somehow all my downloaded songs are gone. I still have the playlist and albums in my music but they are not available offline anymore.

Newbie

I had a playlist and a few albums downloaded so I can listen them without a connection. I updated spotify today and somehow all my downloaded songs are gone. I still have the playlist and albums in m...

442 Views

0 replies

0 likes

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Random pausing

I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem?The song controls on my bluetooth headphones don't get the song to play again either and I know that's not the pro...

Music Fan

I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem? The song controls on my bluetooth headphones don't get the so...

780 Views

0 replies

0 likes

Android
pausing
Pausing playback
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Kit Kat lock screen controls disapear

When using android app on kit kat (stock rom) lock screen controls disapear. I didn't not detect a pattern yet. Does anyone have the same situation and find a solution?

Casual Listener

When using android app on kit kat (stock rom) lock screen controls disapear. I didn't not detect a pattern yet. Does anyone have the same situation and find a solution?

mattruizstupi

Casual Listener

3403 Views

12 replies

1 likes

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  • 12 replies
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Spotify crashes after update on Android

This morning after I updated Spotify on my Samsung S5, the app crashes on startup.At first I get e blackscreen and it crashes.Then it starts up and inform me on latest news, and then chrashes.After this I start up again, and gets a black screen and t...

Regular

This morning after I updated Spotify on my Samsung S5, the app crashes on startup. At first I get e blackscreen and it crashes. Then it starts up and inform me on latest news, and then chrashes. A...

Chris_Cornell

Gig Goer

634 Views

1 replies

0 likes

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Redownloading music

I have a Samsung galaxy s5 with Spotify premium.For some reason every now and then I have to redownload my music and it's very annoying.I'm not sure if this is related to updates but is there a setting a need to tweak so this doesn't happen?

Newbie

I have a Samsung galaxy s5 with Spotify premium. For some reason every now and then I have to redownload my music and it's very annoying. I'm not sure if this is related to updates but is there a s...

259 Views

0 replies

0 likes

  • 259 Views
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