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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390921 Views

545 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8162 Views

0 replies

7 likes

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start stop issue when trying to play playlist

Hello. Since a few weeks when I use Spotify on my android I have this probben:when I click play on a playlist or a song, it instantly pauses, and I have a very to press play a second or third time. Happens all the time on android, happened a few time...

Casual Listener

Hello. Since a few weeks when I use Spotify on my android I have this probben:when I click play on a playlist or a song, it instantly pauses, and I have a very to press play a second or third time. H...

Daniel

Community Legend

509 Views

4 replies

0 likes

  • 509 Views
  • 4 replies
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Premium accoun impossible to get back?

Hello there!A long while ago I created an account on spotify on my phone via google+. I was using that one on my phone, but another on my computer. I got the 3 months for £0.99 premium offer late jan, but for some reason it made everything a bit glit...

Casual Listener

Hello there! A long while ago I created an account on spotify on my phone via google+. I was using that one on my phone, but another on my computer. I got the 3 months for £0.99 premium offer...

Pricilla

Spotify

461 Views

3 replies

0 likes

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my downloaded Spotify app won't show up on my phone

I got a galaxy s5 and I will install the Spotify app and it will not show up on my phone and everytime I try to click back on it on the Internet to try to install it again it was say already installed but then again there is nothing on my phone

Newbie

I got a galaxy s5 and I will install the Spotify app and it will not show up on my phone and everytime I try to click back on it on the Internet to try to install it again it was say already installe...

Daniel

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
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Playback stops when my internet connection status changes

As of the latest update, Spotify on Android has been stopping music playback for offline (ie: downloaded) songs. It used to be that I could start an offline playlist on my phone at home (4G) and then continue listening without pause when I entered th...

Music Fan

As of the latest update, Spotify on Android has been stopping music playback for offline (ie: downloaded) songs. It used to be that I could start an offline playlist on my phone at home (4G) and then...

EarlPurple

Roadie

1602 Views

3 replies

3 likes

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  • 3 likes

Spotify Connect doesn't work anymore

I used to be able to control Spotify on my PC via my smartphone. But somehow the App (the Connect Feature) doesn't find my PC anymore. Songs play of course only on one device at the same time. But when my PC plays music there's no indication on my ph...

Newbie

I used to be able to control Spotify on my PC via my smartphone. But somehow the App (the Connect Feature) doesn't find my PC anymore. Songs play of course only on one device at the same time. But wh...

EarlPurple

Roadie

1415 Views

2 replies

0 likes

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Is it possible to omit all songs of a specific genre?

I'd like to continue to use the public Spotify playlists; however, I'd like to have the Android app skip all rap songs. Furthermore, is it possible to teach the algorithm to skip all rap by disliking all rap songs? Thanks!

Newbie

I'd like to continue to use the public Spotify playlists; however, I'd like to have the Android app skip all rap songs. Furthermore, is it possible to teach the algorithm to skip all rap by...

Daniel

Community Legend

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
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When I download songs from Spotify from my Android, where do they go?

Hi, I'm a premium member, and I am trying to download some songs locally to my Samsung5 phone. In Spotify it says my songs were downloaded, but I can't find them anywhere in my file explorer on my phone. Where do they usually end up when you download...

Casual Listener

Hi,   I'm a premium member, and I am trying to download some songs locally to my Samsung5 phone.  In Spotify it says my songs were downloaded, but I can't find them anywhere in my file ex...

Daniel

Community Legend

23633 Views

4 replies

0 likes

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Spotify App not working on my Android

It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have reported it many times and nothing has happened!! I have ...

Casual Listener

It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have report...

ladagerick

Newbie

4279 Views

5 replies

0 likes

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how to turn off volume normalizing on android app

I can not find a way to toggle volume level normalizing off, there must be one, right?Alternative would be too crazy so there must be a switch, where is it?

Regular

I can not find a way to toggle volume level normalizing off, there must be one, right? Alternative would be too crazy so there must be a switch, where is it?

Ilzamastron

Regular

4121 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes

Spotify turns offline then online.

Hello!As the title say my spotify goes from offline to online, i cant listen to a single song.I have reinstalled spotify aswell as cleard my cache. What should i do now?Phone: Xperia Z2Android version: 5.0.2

Newbie

Hello! As the title say my spotify goes from offline to online, i cant listen to a single song. I have reinstalled spotify aswell as cleard my cache. What should i do now? Phone: Xperia Z2 ...

342 Views

0 replies

1 likes

  • 342 Views
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  • 1 likes

favorieten

Ik heb in de map 254.000 songs. En dat lijkt wel gevolgen te hebben. Inladen duurt eeuwen, een nummer wissen ook minuten. Ik heb de Android versie 4.2.2 versie, dus de optie 'bewerken' is er niet. Het moet toch mogelijk zijn om de favorieten lijst te...

Casual Listener

Ik heb in de map 254.000 songs. En dat lijkt wel gevolgen te hebben. Inladen duurt eeuwen, een nummer wissen ook minuten. Ik heb de Android versie 4.2.2 versie, dus de optie 'bewerken' is er niet. He...

Jordi

Community Legend

388 Views

1 replies

0 likes

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  • 1 replies
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Inbox (Android) vs Messages (Windows) problem/question

Hey all, I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were discussing some music and I was on my Android phone and said I'...

Roadie

Hey all,   I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were dis...

lexy

Music Fan

618 Views

4 replies

0 likes

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Spotify App extremely slow on HTC One M8

The spotify app is extremely slow on my mobile phone (HTC One M8). This is already the case since January this year. Mostly, the app just keeps on loading (over 5 minutes). Big playlists are even totally unable to load. It shows than only a part of t...

Newbie

The spotify app is extremely slow on my mobile phone (HTC One M8). This is already the case since January this year. Mostly, the app just keeps on loading (over 5 minutes). Big playlists are even tot...

Daniel

Community Legend

1627 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Android settings keep messing up

I'm having a problem with the settings. This includes everything with a slider next to it (Offline mode, Gapless, Device Broadcast Status, etc). My problem is that, more often than not, the setting will be enabled even if the toggle is switched to 'o...

Newbie

I'm having a problem with the settings. This includes everything with a slider next to it (Offline mode, Gapless, Device Broadcast Status, etc).   My problem is that, more often than not, the ...

Daniel

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
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New format "Viral 50" and other charts - Saving offline

Hi everyone my name is Andy, I've been an almost religious listener of the Viral 50 playlist since it first started a year ago. It's now been reformatted and placed under a new "Charts" menu in the Browse section. It's not treated as a traditional pl...

Casual Listener

Hi everyone my name is Andy,   I've been an almost religious listener of the Viral 50 playlist since it first started a year ago. It's now been reformatted and placed under a new "Charts" menu...

Daniel

Community Legend

1981 Views

3 replies

4 likes

  • 1981 Views
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  • 4 likes

Spotify Connect Freezes

If I use the Spotify app on my Samsung Galaxy S5 to control music on another device via Connect (usually PS3 recently but I have the same problem with other devices), within a few songs the app freezes on one song and I can no longer see what's playi...

Gig Goer

If I use the Spotify app on my Samsung Galaxy S5 to control music on another device via Connect (usually PS3 recently but I have the same problem with other devices), within a few songs the app freez...

Daniel

Community Legend

1038 Views

1 replies

0 likes

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  • 1 replies
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saved offline music vanished after making payment

Made payment, now my music is gone. followed directions, Logged out and back in. it says to delete "empty" account. There is no empty account! Still no music. Im paying 10$ a month for this crap? Bull**bleep** yo!

Casual Listener

Made payment, now my music is gone. followed directions, Logged out and back in. it says to delete "empty" account. There is no empty account! Still no music. Im paying 10$ a month for this crap? Bul...

MattSuda

Spotify Star

222 Views

1 replies

0 likes

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BUG: Spotify Connect - Using Radio function on controlling device causes disconnect

Whenever I try to use the radio function on a device (A) which is controlling the playback of another device (B), my playback device (B) will disconnect from Spotify Connect and I have to force close and start it again on the playback device (B) to s...

Casual Listener

Whenever I try to use the radio function on a device (A) which is controlling the playback of another device (B), my playback device (B) will disconnect from Spotify Connect and I have to force close...

228 Views

0 replies

0 likes

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favourites

Spotify works slow, loading in the favourites list takes forever! So my request is: to erase the favourites list, its enormous with 254.000 songs. I have them safely on another acount, but if possible: i'd gladly keep my playinglists. Spotify works h...

Casual Listener

Spotify works slow, loading in the favourites list takes forever! So my request is: to erase the favourites list, its enormous with 254.000 songs. I have them safely on another acount, but if possibl...

223 Views

0 replies

0 likes

  • 223 Views
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Spotify Free instead of Premium/Music not playing

Evening! Ive basically seen that since 31st March some people premium account have gone to spotify free. This has just occured to me tonight.My spotify 'free' is working on my Laptop but on my phone it isnt. When i try to play music on my playlist it...

Regular

Evening! Ive basically seen that since 31st March some people premium account have gone to spotify free. This has just occured to me tonight. My spotify 'free' is working on my Laptop but on my ph...

Daniel

Community Legend

497 Views

4 replies

0 likes

  • 497 Views
  • 4 replies
  • 0 likes