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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391304 Views

545 replies

35 likes

Account
Free
  • 391304 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8197 Views

0 replies

7 likes

  • 8197 Views
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  • 7 likes

Help - Spotify premium, music is not downloading.

Hello, I am using spotify premium on the One plus android phone. When saving an artist, and tikking it to play offline, it gives me a "waiting for download" sign. Whatever I try it doesn't work. Is anyone familiar with this sort of thing?

Newbie

Hello,    I am using spotify premium on the One plus android phone. When saving an artist, and tikking it to play offline, it gives me a "waiting for download" sign. Whatever I try it d...

RNRRT

Roadie

690 Views

3 replies

0 likes

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spotify suddenly stopped playing right now, is it down?

I can browse and search for songs but whenever I hit the "play" button nothing comes out my earphones. Issues began around 10 minutes ago. using samsung galaxy s4.

Newbie

I can browse and search for songs but whenever I hit the "play" button nothing comes out my earphones. Issues began around 10 minutes ago. using samsung galaxy s4.

meahtenoha

Spotify

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Shared songs

if I select song, click on: Share -> Send to -> Select user, the submit button is never enabled. I did the same test on my notebook and there works perfectly. Is this a bug in the app for android?

Newbie

if I select song, click on: Share -> Send to -> Select user, the submit button is never enabled. I did the same test on my notebook and there works perfectly. Is this a bug in the app for andro...

Daniel

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Lock Screen picture and controls desynchronized - Android 4.4.4

Hi, im using the last version 2.2.0.636 in an Moto G 2nd - Android 4.4.4. In Lock screen, sometimes, want to change track, press the next button, and play again the same track. Or sometimes... no change album picture, press phone lock button, screen ...

Music Fan

Hi, im using the last version 2.2.0.636 in an Moto G 2nd - Android 4.4.4. In Lock screen, sometimes, want to change track, press the next button, and play again the same track. Or sometimes...&nb...

Daniel

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Android app entirely useless!

You are aware of the ongoing issues, a simple browse of the Android support forum will reveal that. it's hugely disappointing to see there has been no progress. This problem is not going to go away just because you are sticking your fingers in your e...

Regular

You are aware of the ongoing issues, a simple browse of the Android support forum will reveal that. it's hugely disappointing to see there has been no progress. This problem is not going to go away j...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Duplicate Sound

Hi there, so okay this new bug made me make this post. I was listening on the gym some music but suddenly I noticed some strange thing on the music, first I noticed just a interference on the beat, at first I thought it was a problem from my earphone...

Roadie

Hi there, so okay this new bug made me make this post. I was listening on the gym some music but suddenly I noticed some strange thing on the music, first I noticed just a interference on the beat, a...

Abner

Roadie

1004 Views

4 replies

0 likes

  • 1004 Views
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tarjeta SD

Mi sistema es android KitKat, y mi teléfono es el doogee DG310.Es imposible hacer que spotify guarde las canciones en la tarjeta SD, ni siguiendo las instrucciones que hay en el FAQ.Además lleno la memoria del telefono a conciencia a ver si así logro...

Casual Listener

Mi sistema es android KitKat, y mi teléfono es el doogee DG310. Es imposible hacer que spotify guarde las canciones en la tarjeta SD, ni siguiendo las instrucciones que hay en el FAQ. Además lleno ...

dijia

Casual Listener

652 Views

2 replies

1 likes

  • 652 Views
  • 2 replies
  • 1 likes

I can't play my music

I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom

Casual Listener

I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom

Jordi

Community Legend

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
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please check you have working sd card and enough space

checked that, uninstalled reinstalled, unmounted sd card, rebooted, cleared cache and nothing works. i have a droid 4 and 4g on my sd card old version worked awesome. 3 hours into my 7 day premium trial. im usualy not bitter but im on a bus and stuck...

Casual Listener

checked that, uninstalled reinstalled, unmounted sd card, rebooted, cleared cache and nothing works. i have a droid 4 and 4g on my sd card old version worked awesome. 3 hours into my 7 day premium tr...

ThomasGHenry

Casual Listener

608 Views

3 replies

1 likes

  • 608 Views
  • 3 replies
  • 1 likes

Release Notes - Spotify for Android (2.2.0)

What's new in this version (2.2.0) New: Searching for the artists you follow is even easier. Fixed: Tapping Back in Settings no longer closes the app. Fictitious: This app likes to storm the stage at awards ceremonies.

Community Legend

  What's new in this version (2.2.0)   New: Searching for the artists you follow is even easier. Fixed: Tapping Back in Settings no longer closes the app. Fictitious: This...

user-removed

Not applicable

2259 Views

1 replies

0 likes

Android
Release Notes
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Phone freezing

I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for a brief time (for some searching or checking), and then...

Regular

I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for...

RNRRT

Roadie

1247 Views

1 replies

0 likes

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  • 1 replies
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User uploaded songs disable proceeding to next song

I'm on a galaxy s4 and whenever I finish listening to a user uploaded song, it won't automatically proceed to the next song. It seems to only be on my android based device. No issues on my ipad.

Casual Listener

I'm on a galaxy s4 and whenever I finish listening to a user uploaded song, it won't automatically proceed to the next song. It seems to only be on my android based device. No issues on my ipad.

Daniel

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Spotify Phone App Radio Skipping

I have a Galaxy S5. Lately, my radio or any live streaming has randomly been skipping songs or the audio goes away. Why is this and how do I resolve?

Newbie

I have a Galaxy S5. Lately, my radio or any live streaming has randomly been skipping songs or the audio goes away. Why is this and how do I resolve?

phillyWonka

Newbie

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
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Saved albums disappeared on my android device

Hey! Since the latest Spotify android update all my saved albums on my device (HTC One x) are gone. When I use the desktop version of Spotify they still appear in my ´Albums´ list. Logging off and on again and reinstalling Spotify on my device didn´t...

Casual Listener

Hey! Since the latest Spotify android update all my saved albums on my device (HTC One x) are gone. When I use the desktop version of Spotify they still appear in my ´Albums´ list. Logging off and ...

rhh106

Newbie

877 Views

4 replies

0 likes

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SD card causes crash

As of the laest version of Spotify, my enitre phone crashes when I have an SD card inserted within. and runs perfectly fine without, testing concluded, that it wasn't isolated to the one SD card nor was it a technical fault originating in the phone, ...

Newbie

As of the laest version of Spotify, my enitre phone crashes when I have an SD card inserted within. and runs perfectly fine without, testing concluded, that it wasn't isolated to the one SD card nor ...

356 Views

0 replies

0 likes

  • 356 Views
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  • 0 likes

No SD card found

I keep getting a message saying "No SD card found: We found no place to store our data, please check that you have a working SD card and free space." I know this issue has been documented up to 2 years ago, and it's still happening. I followed the in...

Casual Listener

I keep getting a message saying "No SD card found: We found no place to store our data, please check that you have a working SD card and free space." I know this issue has been documented up to 2 yea...

camillo75

Community Legend

580 Views

3 replies

0 likes

  • 580 Views
  • 3 replies
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Problems logging in to Spotify using Facebook on Kindle Fire HDX and desktop computer Windows 7

Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday button on my Kindle and they suggested I remove both a...

Visitor

Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday but...

user-removed

Not applicable

558 Views

2 replies

0 likes

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  • 2 replies
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"waitin to download" issue

why is my music keep saying waitin to download when NOTHING is being downloaded..... HELP

Casual Listener

why is my music keep saying waitin to download when NOTHING is being downloaded.....     HELP

ToolboxT

Roadie

509 Views

3 replies

0 likes

  • 509 Views
  • 3 replies
  • 0 likes

volume goes quiet then back to normal

Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in

Visitor

Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in

user-removed

Not applicable

783 Views

4 replies

0 likes

  • 783 Views
  • 4 replies
  • 0 likes