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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391625 Views

545 replies

35 likes

Account
Free
  • 391625 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8219 Views

0 replies

7 likes

  • 8219 Views
  • 0 replies
  • 7 likes

non disponible au téléchargement à la Réunion

Bonjour.quand je veux télécharger l' application sur mon Android (téléphone), il est écrit "impossible de tel. dans votre pays. Sur PC ca marche pourtant. Mon profil indique "France".j'habite à la Réunion. Pouvez vous m' aider? Merci.

Newbie

Bonjour.quand je veux télécharger l' application sur mon Android (téléphone), il est écrit "impossible de tel. dans votre pays. Sur PC ca marche pourtant. Mon profil indique "France".j'habite à la Ré...

1224 Views

0 replies

2 likes

  • 1224 Views
  • 0 replies
  • 2 likes

I'm being charged twice for one account, how do I correct this?

I'm being charged twice for one account and now my premium service has been suspended but they took my payment for this month.

Newbie

I'm being charged twice for one account and now my premium service has been suspended but they took my payment for this month.

MattSuda

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Having my money returned on Premium subscription Ordered, then Cancelled IMMEDIATELY.

Hi. I wanted to try the 30 Day free Premium trial. I was charged and Cancelled the Entire Subscription within one minute! -- I have several issues and if theres no help ie: Customer Service, I want my Money Back. ...**Spotify was never Downloaded.** ...

Newbie

Hi. I wanted to try the 30 Day free Premium trial. I was charged and Cancelled the Entire Subscription within one minute! -- I have several issues and if theres no help ie: Customer Service, I want m...

MattSuda

Spotify Star

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Missing my music

Hi there!Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. When I go to the "songs", "albums" or "artists" screen, th...

Regular

Hi there! Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. Whe...

MattSuda

Spotify Star

915 Views

3 replies

0 likes

  • 915 Views
  • 3 replies
  • 0 likes

Gapless Playback for Bluetooth Devices - Official Bluetooth Support

This is pretty simple, I noticed that whenever I have Spotify streaming through a Bluetooth connection (phone / tablet), gapless playback works about 25% of the time, maybe less. It's completely random when it works. For example: If I hear a gap betw...

Gig Goer

This is pretty simple, I noticed that whenever I have Spotify streaming through a Bluetooth connection (phone / tablet), gapless playback works about 25% of the time, maybe less.   It's comp...

rytymu

Gig Goer

4659 Views

10 replies

2 likes

Android
bluetooth
gapless playback
Mobile Phone
  • 4659 Views
  • 10 replies
  • 2 likes

Spotify doesn't detect my sd card

Sorry about my English, but i have an issue which is that i can't download my music into the external sd card because it says that theres none and i've been trying many things to solve but nothing.Please help me out!

Newbie

Sorry about my English, but i have an issue which is that i can't download my music into the external sd card because it says that theres none  and i've been trying many things to solve but noth...

564 Views

0 replies

0 likes

  • 564 Views
  • 0 replies
  • 0 likes

Galaxy S5 5.0 Lollipop Bug

Hi, I've noticed a strange issue apparent on the Samsung Galaxy S5, running Android 5.0 Lollipop. When the Spotify app is opened, the heart rate sensor on the rear of the device becomes 'active' whenever it is touched. IE - the red LED comes on whils...

Casual Listener

Hi, I've noticed a strange issue apparent on the Samsung Galaxy S5, running Android 5.0 Lollipop. When the Spotify app is opened, the heart rate sensor on the rear of the device becomes 'active' whe...

526 Views

0 replies

0 likes

  • 526 Views
  • 0 replies
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Se cortan los temas

Cuando estoy escuchando por bluetoth en el auto, hay temas que tienen una pequeña pausa de 1 segudno, no siempre son los mismos temas.

Regular

Cuando estoy escuchando por bluetoth en el auto, hay temas que tienen una pequeña pausa de 1 segudno, no siempre son los mismos temas.  

OviiiOne

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Nombres en stereo del auto

Para cuando van a sacar una version que me deje ver el tema que estoy escuchando en la pantalla del stereo del auto??????

Regular

Para cuando van a sacar una version que me deje ver el tema que estoy escuchando en la pantalla del stereo del auto??????

OviiiOne

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Syncing music

The music sync's for offline, but when you close the app and re-open it, it un-syncs. This needs to be fixed I can't listen to my music without wi-fi...

Newbie

The music sync's for offline, but when you close the app and re-open it, it un-syncs. This needs to be fixed I can't listen to my music without wi-fi...

OviiiOne

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Add more songs

We all know there is a lot of music on Spotify. This is mainly why I pay for this amazing service. They also have stunning music quality with the 320kbps bit rate. Just wow! But sadly, I discovered Spotify doesn't add all the music an artist made. Ex...

Casual Listener

We all know there is a lot of music on Spotify. This is mainly why I pay for this amazing service. They also have stunning music quality with the 320kbps bit rate. Just wow! But sadly, I discovered S...

MattSuda

Spotify Star

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Premium member, getting adverts?

Hi all I'm a premium member through my mobile phone contract (vodafone) yet I'm getting popup adverts on the Spotify app which never happened before. I'm still able to have things offline and there are no adverts in the music but these popups are fru...

Casual Listener

Hi all I'm a premium member through my mobile phone contract (vodafone) yet I'm getting popup adverts on the Spotify app which never happened before. I'm still able to have things offline and the...

TheRoller

Casual Listener

648 Views

5 replies

0 likes

  • 648 Views
  • 5 replies
  • 0 likes

Spotify plays but it tells me no internet connection

After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotify has not internet connection even though I have a ...

Music Fan

After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotif...

palmer

Music Fan

1280 Views

5 replies

0 likes

Android 4.4.4
Connection issues
streaming
  • 1280 Views
  • 5 replies
  • 0 likes

Android app crashes when opened

Hi there! My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do? Regards Chris

Regular

Hi there!   My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do?   Regards Chris

xteaun

Regular

911 Views

1 replies

0 likes

  • 911 Views
  • 1 replies
  • 0 likes

Problemas con el random

El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio

Regular

El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio

MattSuda

Spotify Star

629 Views

2 replies

0 likes

  • 629 Views
  • 2 replies
  • 0 likes

Songs Stopping mid-song, I can't even get through one song! (Both Offline and Streaming)

I searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me). I followed the uninstall/reinstall instructions on the [GUIDE] How to fix common issues fo...

Casual Listener

  I searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me).   I followed the...

Alchiberg

Newbie

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

buscar una canción

Le doy clic para buscar una canción y se me cierra la app

Newbie

Le doy clic para buscar una canción y se me cierra la app

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

spotify not showing on google play?

i'm in the united states but when i try to download spotify on google play i can't seem to find it. then i try downloading it from the webpage but it says it is not available in my country and i don't understand why. i need help

Newbie

i'm in the united states but when i try to download spotify on google play i can't seem to find it. then i try downloading it from the webpage but it says it is not available in my country and i don'...

ErickRGuetta

Community Legend

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Eqelizer option not showing up

I'm using the LG g3 with Android 5.0.2 and it don't have the eqelizer option. I know where to find it I used it on my old phone for years but now it's gone. I hate to install another app to run on the background to do the eqelizing. Please fix this o...

Casual Listener

I'm using the LG g3 with Android 5.0.2 and it don't have the eqelizer option. I know where to find it I used it on my old phone for years but now it's gone. I hate to install another app to run on th...

Keeswillems

Casual Listener

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Solved!! Lack of chromecast support!

So I have recently discovered Spotify and I'm taking affable of the 99p 3 month offer. So far very impressed with the available content, however where is the chromecast support? I think this is a valuable feature that is severely lacking. Come on Spo...

Casual Listener

So I have recently discovered Spotify and I'm taking affable of the 99p 3 month offer. So far very impressed with the available content, however where is the chromecast support? I think this is a val...

OviiiOne

Community Legend

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes