cant download local files from computer to use on my Galaxy S8+

[pixel_mike]

I have local files that i imprted from say itunes into spotify, and on my iphone it worked fine, was able to sync it almost 100% no problem, but i switched phones recently to a S8+, and now for the life of me i cannot download said local files to be played on my phone. I ve done the stuff with checking firewall and that wasnt the problem and im out of options help?

[Joe]

Some more options for you.

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

[pixel_mike]

Tried everything you said and nothing worked, still nothing is being downloaded.

[Joe]

That's pretty unlikely unless your files are in a format spotify can't handle or they are DRM protected. Go through the list again carefully.

[pixel_mike]

like i said before, nothing you said worked, ive done this about 4 times now im 100% sure it wont work the 5th time, any other suggestions?

[Joe]

Nope. You have a premium account and followed the steps here?