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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5403 Views

0 replies

6 likes

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Solved!! Cannot get stereo audio in Android App

I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'm really not sure what's going on but would love a ...

Casual Listener

I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'...

cephalicmarble

Visitor

8440 Views

6 replies

0 likes

Audio Effects
audio problem
  • 8440 Views
  • 6 replies
  • 0 likes

Push notifications

Push notifications don't work properly. I never receive any notifications of any new album or single of artists I follow, even though I've got them activated since I created my account. What can I do? Thanks.

Newbie

Push notifications don't work properly. I never receive any notifications of any new album or single of artists I follow, even though I've got them activated since I created my account. What can I do...

MattSuda

Spotify Star

532 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Saving Music to SD Card

So, I have my music set to save to the SD card in my phone, and it is on the SD card. However, it is also trying to save everything to my internal storage as well. Any suggestions?

Newbie

So, I have my music set to save to the SD card in my phone, and it is on the SD card. However, it is also trying to save everything to my internal storage as well. Any suggestions?

Joe

Community Legend

332 Views

1 replies

0 likes

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  • 1 replies
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Better Product

While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu loads. Maybe it times out and you try again. Will it ...

Newbie

While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu lo...

musicwoop

Music Fan

296 Views

1 replies

1 likes

Android
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Solved!! Local Files sync - Error

Hello guys. A few days ago I "desynchronized" one of my playlists and it contained some songs that you only have on my computer. I sync the playlist again, but the songs on the computer did not sync. I have already done all the procedures to reinstal...

Casual Listener

Hello guys. A few days ago I "desynchronized" one of my playlists and it contained some songs that you only have on my computer. I sync the playlist again, but the songs on the computer did no...

Joe

Community Legend

1281 Views

3 replies

0 likes

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Solved!! Spotify not working

Playlist not loading songs & message keeps popping up about spotify premium service. I tried to reboot phone & make sure i have internet connection & wifi on but still doesnt respond. Does this mean i need to sign up for premium? I thought spotify wa...

Casual Listener

Playlist not loading songs & message keeps popping up about spotify premium service. I tried to reboot phone & make sure i have internet connection & wifi on but still doesnt respond. Doe...

MattSuda

Spotify Star

544 Views

3 replies

0 likes

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Que List for Spotify Web Player

Hello,In the latest update the Que List has been removed from the Spotify online web player. It was one of the best functions for Spotify, you really need to consider bringing it back. //GML

Newbie

Hello, In the latest update the Que List has been removed from the Spotify online web player.   It was one of the best functions for Spotify, you really need to consider bringing it back. &n...

375 Views

0 replies

0 likes

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Podcasts have disappeared!

The latest update seems to have removed the option for podcasts, which wasn't a nice surprise as I was getting into the car this morning!I'm using an Xperia Z1 compact, running Android 5.1.1, app version 8.4.0.539 armV7.

Casual Listener

The latest update seems to have removed the option for podcasts, which wasn't a nice surprise as I was getting into the car this morning! I'm using an Xperia Z1 compact, running Android 5.1.1, app v...

Moody_git

Casual Listener

1254 Views

1 replies

1 likes

  • 1254 Views
  • 1 replies
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I cant my spotify player in my lock screen can Someone help

I've been trying to get the lock screen player for awhile. Can someone let me know how to do that on my s7.

Newbie

I've been trying to get the lock screen player for awhile. Can someone let me know how to do that on my s7.

417 Views

0 replies

0 likes

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Songs periodically being undownloaded and other issues

Ever since I bought Spotify Premium, my Spotify account on my phone has been acting up. Once or twice a month, I get signed out of my Spotify account and have to sign in again, my songs have all been undownloaded, and my song download location has be...

Regular

Ever since I bought Spotify Premium, my Spotify account on my phone has been acting up. Once or twice a month, I get signed out of my Spotify account and have to sign in again, my songs have all...

294 Views

0 replies

0 likes

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Android Auto - Only some of the playlist showing

Hi All,Searched through the forums and there seems to be some inconsitencies over how the queue should work on a large playlist. I expect the behaviour that when you are parked you should be able to see all playlists and all content inside playlists....

Music Fan

Hi All, Searched through the forums and there seems to be some inconsitencies over how the queue should work on a large playlist.   I expect the behaviour that when you are parked you should ...

385 Views

0 replies

0 likes

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[Moto G4] Behind the Lyrics cards get cut off

Loving the behind the lyrics feature but long cards are getting cut off with no way to read the last one or two lines. Please make them scrollable or a smaller font.

Newbie

Loving the behind the lyrics feature but long cards are getting cut off with no way to read the last one or two lines. Please make them scrollable or a smaller font.

576 Views

0 replies

6 likes

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Solved!! No terminé de completar mi suscripción de estudiante y ya me aparecieron dos cobros pendientes en mi

Al no poder terminar en dos ocasiones mi suscripción me hicieron dos cargos. Y sigo sin servicio premium.

Newbie

Al no poder terminar en dos ocasiones mi suscripción me hicieron dos cargos. Y sigo sin servicio premium.

MattSuda

Spotify Star

527 Views

1 replies

0 likes

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Downloading now working.

To download music (with wifi connection) do I need to have download using cellular data on? It doesn't want to work with it off. Just don't want to chance it and use up all my data.

Newbie

To download music (with wifi connection) do I need to have download using cellular data on? It doesn't want to work with it off. Just don't want to chance it and use up all my data.

justinewin_

Roadie

271 Views

1 replies

0 likes

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continuous play

my spotify stops playing after one song. Also sometimes when my screen blacks out

Newbie

my spotify stops playing after one song.  Also sometimes when my screen blacks out

363 Views

0 replies

0 likes

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Lost playlist

I have had a free account with Spotify for about the last 8 months. During that time, I created a playlist with over 250 songs. All was well until this afternoon. I usually just have to tap on my Spotify icon, and I'm taken to the last song in my lis...

Newbie

I have had a free account with Spotify for about the last 8 months. During that time, I created a playlist with over 250 songs. All was well until this afternoon. I usually just have to tap on my Spo...

Joe

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
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Solved!! Use Tasker to Open Spotify in Thumbnail/Tile View

Dear community, I was able to use Tasker to start Spotify automatically open and play a playlist on shuffle mode using the code below on my Nexus 7. However, I'd like the app to start in "tile/thumbnail view" instead of the "list view". There is a ar...

Casual Listener

Dear community,   I was able to use Tasker to start Spotify automatically open and play a playlist on shuffle mode using the code below on my Nexus 7. However, I'd like the app to start i...

Jophus73

Casual Listener

9384 Views

3 replies

0 likes

tasker
thumbnail
tile
view
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Music skips Stutteren

Music skips stuterd if i play it on the bluetooth in the car (at least 8 x per song) like an old diskman have tried different phones and reset the bluetooth and mobile but noting helps but if I put the number on the phone it selfs and play it, this w...

Newbie

Music skips stuterd if i play it on the bluetooth in the car (at least 8 x per song) like an old diskman  have tried different phones and reset the bluetooth and mobile but noting helps&nb...

236 Views

0 replies

0 likes

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Songs stop one second before it should end

For months ive been dealing with spotify not continuing to the next song. 90% on the time the music stops after the songs is over. Ive played with all the settings nothing. Ive deleted the app and the data from my galaxy s7 phone. Nothing. Ive moved ...

Newbie

For months ive been dealing with spotify not continuing to the next song. 90% on the time the music stops after the songs is over. Ive played with all the settings nothing. Ive deleted the app and th...

discord-317

Music Fan

399 Views

1 replies

0 likes

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