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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210842 Views

140 replies

10 likes

Android
autoplay
bluetooth
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  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561275 Views

78 replies

3 likes

  • 561275 Views
  • 78 replies
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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463111 Views

575 replies

39 likes

Account
Free
  • 463111 Views
  • 575 replies
  • 39 likes

ACCOUNT HACKED - Need help

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since the email and pw was changed. I have created a new a...

Casual Listener

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since t...

imran7

Casual Listener

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
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new phone and my playlists did not transfer

playlist did not transfer to my new phone and says i do not have premium, I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone. i now have a samsung galaxy S8

Newbie

playlist did not transfer to my new phone and says i do not have premium,  I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone...

Joe

Community Legend

2038 Views

1 replies

0 likes

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  • 1 replies
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Sound distortion

I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?

Visitor

I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?

452 Views

0 replies

0 likes

  • 452 Views
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Offline mode not working

I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without internet turned on.

Music Fan

I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without int...

Joe

Community Legend

1625 Views

7 replies

0 likes

  • 1625 Views
  • 7 replies
  • 0 likes

It's acting weird

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account sign up thing when I was bored? Whats wrong with it?

Casual Listener

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account s...

Joe

Community Legend

904 Views

3 replies

0 likes

  • 904 Views
  • 3 replies
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Not ok

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

Newbie

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

Joe

Community Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Offline content not available after shutdown/powerup but still takes up space on SD card

I run Spotify in my car on an older Android phone (Samsung Galaxy S3). Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and listen to them on the go. Since I don't drive my car every...

Regular

I run Spotify in my car on an older Android phone (Samsung Galaxy S3).  Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and l...

463 Views

0 replies

0 likes

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  • 0 likes

Won't play next song in playlist

The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.

Regular

The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.

637 Views

0 replies

0 likes

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Annoying pause of 7-12 seconds before every song

Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebody help us with this? We have a premium account.

Casual Listener

Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebod...

Schmiel

Casual Listener

411 Views

1 replies

0 likes

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  • 1 replies
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Can I control music without unlocking my phone?

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change When doing sport it's really not handy.Is it possible to put the controler on the unlocking screen? I think I had that function on my HTC M...

Casual Listener

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change 😕 When doing sport it's really not handy. Is it possible to put the controler on the u...

Maximeislearnin

Casual Listener

4974 Views

2 replies

0 likes

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  • 2 replies
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Spotify stream to ChromeCast issue

Premium accountWhen streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in.Seems ok when running Spotify on my phone but the speaker is far better via Ch...

Newbie

Premium account When streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in. Seems ok when running S...

395 Views

0 replies

1 likes

  • 395 Views
  • 0 replies
  • 1 likes

Suggested Songs on a Premium Account

Hi Guys! I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to hear them offline. But when listening to some Albums, these an...

Newbie

Hi Guys!   I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to he...

Joe

Community Legend

445 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Tarkuzlive

Señores de SPOTIFY..Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!!Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y

Newbie

Señores de SPOTIFY.. Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!! Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y

361 Views

0 replies

0 likes

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Unotelly dns unblocker

I have been a Spotify premium user for about a year, using android devices at home.I use a dns unblocker on my router and have had no problems until the last few days.Now I cannot connect on android when the router is configured to unblocker.As soon ...

Casual Listener

I have been a Spotify premium user for about a year, using android devices at home. I use a dns unblocker on my router and have had no problems until the last few days. Now I cannot connect on andr...

tony102123

Casual Listener

632 Views

2 replies

0 likes

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Saving a song or album to My Library takes me offline

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the drop down menu on a song or album won't work (aka ad...

Regular

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the d...

Joe

Community Legend

715 Views

5 replies

0 likes

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  • 5 replies
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Chromecast from Android, phone stuck on song

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows first song when I began cast. Any suggestions?

Newbie

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows fi...

393 Views

0 replies

0 likes

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Im tired of this!

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i have no songs downloaded anymore. I go back online...

Newbie

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i...

renannobile

Casual Listener

566 Views

2 replies

0 likes

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  • 2 replies
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Cant use some options

I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??

Newbie

I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??

itu_

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Problem /Mobile

I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and i can't skip music as playing song on my android phone....

Newbie

I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and...

Joe

Community Legend

786 Views

1 replies

0 likes

  • 786 Views
  • 1 replies
  • 0 likes