Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35796 Views
  • 64 replies
  • 25 likes
  • 35796 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873981 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873981 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25552 Views
  • 3 replies
  • 0 likes
  • 25552 Views
  • 3 replies
  • 0 likes

Who would I contact on an issue I had with my Spotify. I had these songs and many more saved on my p

I signed up for Spotify over a year ago. I had save a ton of songs on my Library. About two weeks ago, when I went to Spotify on my phone, I had to log in to my account. I had forgotten my username and password so I redid them. When I got back in, al...

  • Casual Listener
  • I signed up for Spotify over a year ago. I had save a ton of songs on my Library. About two weeks ago, when I went to Spotify on my phone, I had to log in to my account. I had forgotten my username a...
  • Joe
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Mobile

Why spotify does not work with the mobile network?

  • Newbie
  • Why spotify does not work with the mobile network?
  • Joe
  • Community Legend
  • 407 Views
  • 1 replies
  • 1 likes
  • 407 Views
  • 1 replies
  • 1 likes

Solved!! Bluetooth "Wave" Adds

Hello, I was wondering if there was anyway to turn off the constant adds to connect to the "wave" app when I connect to my cars Bluetooth. I have premium so I would think there's a way to stop these adds on the top banner but I can't figure out a way...

  • Newbie
  • Hello, I was wondering if there was anyway to turn off the constant adds to connect to the "wave" app when I connect to my cars Bluetooth. I have premium so I would think there's a way to stop these ...
  • Joe
  • Community Legend
  • 1416 Views
  • 1 replies
  • 0 likes
  • 1416 Views
  • 1 replies
  • 0 likes

Solved!! Can play songs on my computer but not the phone!

Can play songs on my computer but not the phone (For exemple JohnLennon's Imagine) I have spotify premium and Samsung galaxy S2.Does anyone know why??

  • Newbie
  • Can play  songs on my computer but not the phone  (For exemple JohnLennon's Imagine)  I have spotify premium and Samsung galaxy S2. Does anyone know why??
  • ameermz
  • Casual Listener
  • 70952 Views
  • 20 replies
  • 0 likes
  • 70952 Views
  • 20 replies
  • 0 likes

Solved!! Zte max pro not downloading music

My phone doesnt wanna download music offline, im using a zte max pro, i have it activated as cellular data to download but it still wont download offline, the notification for downloading shows ontop but it goes away in a couple of seconds, and in th...

  • Casual Listener
  • My phone doesnt wanna download music offline, im using a zte max pro, i have it activated as cellular data to download but it still wont download offline, the notification for downloading shows ontop...
  • Joe
  • Community Legend
  • 4246 Views
  • 4 replies
  • 0 likes
  • 4246 Views
  • 4 replies
  • 0 likes

Album I used to have inexplicably missing from spotify now

Hey guys so a while ago an album called Backspacer by pearl jam was removed from my library save for two random songs from it, when I goto the album from my library there is no option to see the full album and if I goto the Pearl jam artist page the ...

  • Newbie
  • Hey guys so a while ago an album called Backspacer by pearl jam was removed from my library save for two random songs from it, when I goto the album from my library there is no option to see the full...
  • Joe
  • Community Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Samsung S6 Nougat no control panel5

Hey. Since I updated to Android nougat I don't see Spotify in my control panel or lock screen my friend has the same problem. What can we do

  • Newbie
  • Hey. Since I updated to Android nougat I don't see Spotify in my control panel or lock screen my friend has the same problem. What can we do
  • Joe
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Unable to Stream with Restricted Background Data

Hello, I recently purchased a Spotify Premium subscription, and started using it on my Android phone (2013 Moto X). I used Pandora all the time, and never had a problem with the amount of data it consumed, so I thought the same would be true for Spot...

  • Casual Listener
  • Hello,   I recently purchased a Spotify Premium subscription, and started using it on my Android phone (2013 Moto X). I used Pandora all the time, and never had a problem with the amount of ...
  • skyt4r
  • Music Fan
  • 11390 Views
  • 9 replies
  • 2 likes
  • 11390 Views
  • 9 replies
  • 2 likes

S8+ Full screen artwork with lock screen

Many updates ago, there was the ability for spotify to have full screen/lock screen artwork. You would shut off the screen, then wake it back up, and you'd see the entire acreen taken up by the current song you're listening to.Is there a way, on the ...

  • Gig Goer
  • Many updates ago, there was the ability for spotify to have full screen/lock screen artwork. You would shut off the screen, then wake it back up, and you'd see the entire acreen taken up by the curre...
  • 1466 Views
  • 0 replies
  • 1 likes
  • album artwork
    Android
    full screen
    lock screen
    s8+
  • 1466 Views
  • 0 replies
  • 1 likes

Can't sing in my account whit Facebook

Some many times I've Try and I can't logging. I don't have any idea what to do, can you help me?

  • Newbie
  • Some many times I've Try and I can't logging. I don't have any idea what to do, can you help me?
  • justinewin_
  • Roadie
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

Solved!! Transferência de dados para o Micro SD que não finaliza.

Coloquei para transferir os dados da memória interna para o SD e o Spotify não finaliza nunca, o que fazer?

  • Newbie
  • Coloquei para transferir os dados da memória interna para o SD e o Spotify não finaliza nunca, o que fazer?
  • Lyandral
  • Casual Listener
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify gift card

I recently logged on to enter the second 3 month Spotify gift card and the number took. It shows on-line that I have until 8/18 but it does not work on the phone? I keep getting the adds. It is as though it works on the computer but not on the phone ...

  • Newbie
  • I recently logged on to enter the second 3 month Spotify gift card and the number took.  It shows on-line that I have until 8/18 but it does not work on the phone?  I keep getting the adds....
  • Sophia
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle STILL not working

I've seen several threads about shuffle not working in the past and Spotify seems to have done nothing to fix this. I shuffle all of my songs and the first 20 songs will be by the same artist. I've tried sorting by title and by recently added. Nothin...

  • Newbie
  • I've seen several threads about shuffle not working in the past and Spotify seems to have done nothing to fix this. I shuffle all of my songs and the first 20 songs will be by the same artist. I've t...
  • Mara_F
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly did not update

My discover weekly did not update. I've tried logging out and back in. Unfollowed and refollowed the playlist. And checked to see if there was an update for my app. Any other possible solutions?

  • Newbie
  • My discover weekly did not update. I've tried logging out and back in. Unfollowed and refollowed the playlist. And checked to see if there was an update for my app. Any other possible solutions?
  • Mara_F
  • Roadie
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Superuser Contribution Descarga de canciones

descargo mis canciones, cuando termina d descargarse me salgo de la aplicacion y despues quiero escucharlas en modo offline me aparce mi lista de canciones como si no hubiese descargado nada, q hago????

  • Newbie
  • descargo mis canciones, cuando termina d descargarse me salgo de la aplicacion y despues quiero escucharlas en modo offline me aparce mi lista de canciones como si no hubiese descargado nada, q hago?...
  • Sophia
  • Roadie
  • 1098 Views
  • 2 replies
  • 0 likes
  • 1098 Views
  • 2 replies
  • 0 likes

Superuser Contribution La coda di riproduzione salta alcuni brani.

Sulla riproduzione alcuni brani vengono saltati automaticamente. Versione android 8.4.4.810. Prima non succedeva.

  • Casual Listener
  • Sulla riproduzione alcuni brani vengono saltati automaticamente. Versione android 8.4.4.810. Prima non succedeva.
  • ahusoski
  • Casual Listener
  • 747 Views
  • 2 replies
  • 0 likes
  • 747 Views
  • 2 replies
  • 0 likes

Solved!! selecting sd card as storage

Why dont we have this? They have been working on this for two years.

  • Music Fan
  • Why dont we have this? They have been working on this for two years.
  • Wayaudkiss
  • Casual Listener
  • 39599 Views
  • 27 replies
  • 0 likes
  • 39599 Views
  • 27 replies
  • 0 likes

Spotify stops when screen goes off

I have a Sony Xperia XZ, fully updated, Android 7.1.1 and use Bang & Olufsen H6 headphones. Since yesterday, playback stops when my display turns off, as if I've pressed pause. Happens when I stream or play offline playlists. Tried another set of hea...

  • Casual Listener
  • I have a Sony Xperia XZ, fully updated, Android 7.1.1 and use Bang & Olufsen H6 headphones. Since yesterday, playback stops when my display turns off, as if I've pressed pause. Happens when I str...
  • cadmielp
  • Roadie
  • 911 Views
  • 3 replies
  • 0 likes
  • 911 Views
  • 3 replies
  • 0 likes

Superuser Contribution Listen to playlist in order from middle

Within the android app, whenever I select to play a song from the middle of a playlist spotify plays that single song, then plays the whole of playlist from the first song. I want to play from the midpoint of a playlist onwards. This is possible in t...

  • Newbie
  • Within the android app, whenever I select to play a song from the middle of a playlist spotify plays that single song, then plays the whole of playlist from the first song. I want to play from the mi...
  • Sophia
  • Roadie
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share To Twitter Error

cannot share to twitter.. already revoke access to reconnect but nothing happen

  • Casual Listener
  • cannot share to twitter.. already revoke access to reconnect but nothing happen
  • Mara_F
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes