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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6946 Views

0 replies

7 likes

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Solved!! Library - Artist song list not loading

Hey. Seems since last update on my Galaxy S7 I can no longer use the Artist view in My Library. Whenever I select an artist, it seems to try to load my saved songs, but I just end up with an empty list.Everything else appears to work great and loads ...

Casual Listener

Hey. Seems since last update on my Galaxy S7 I can no longer use the Artist view in My Library. Whenever I select an artist, it seems to try to load my saved songs, but I just end up with an empty li...

Thelonepimp711

Newbie

673 Views

2 replies

0 likes

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Can't listen to songs added directly from the computer on my phone

Since not every single song is available on Spotify, I've been using my computer to download them from the internet and use them on the app. I've done that for a while but recently, it hasn't been working as it should. I can still save the song on my...

Casual Listener

Since not every single song is available on Spotify, I've been using my computer to download them from the internet and use them on the app. I've done that for a while but recently, it hasn't been wo...

Joe

Community Legend

386 Views

1 replies

0 likes

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Self Service | Device Management

Ok so I have gone though and made a playlist of about 350 songs. I have downloaded them and can listen offline for about 2 days. Then when I open my list again I have to download the whole playlist again. Please help!

Newbie

Ok so I have gone though and made a playlist of about 350 songs. I have downloaded them and can listen offline for about 2 days. Then when I open my list again I have to download the whole playlist a...

351 Views

0 replies

0 likes

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Superuser Contribution Podcasts interrupting music play

I just selected some podcasts last night, but didn't download them. Now I'm listening to a playlist in shuffle and one of the podcasts keeps starting at the end of every song! Plus, I have to manually go back to the music playlist every time. Is this...

Newbie

I just selected some podcasts last night, but didn't download them. Now I'm listening to a playlist in shuffle and one of the podcasts keeps starting at the end of every song! Plus, I have to manuall...

Dian

Spotify Legend

5642 Views

6 replies

1 likes

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Now need to go online in 12 hours?

So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn't even make it through the flight.. I have tg ree ...

Casual Listener

So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn...

445 Views

0 replies

0 likes

Offline Access
Offline availability
Premium
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EQ disappear

I have a One plus 3 (also use Sony MDR-XB950BT) and at the beginning I used to have an EQ option in the Spotify settings but now is gone. What happened?

Visitor

I have a One plus 3 (also use Sony MDR-XB950BT) and at the beginning I used to have an EQ option in the Spotify settings but now is gone. What happened?

367 Views

0 replies

0 likes

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Solved!! No option for SD card storage, even though SD card is mounted?

My phones storage says there is a SD card in the device, I've tried putting the sd card in and out, deleting the app and restarting the device, and I have over 10gb of storage left on the SD card. Any advice? Thanks in advance.

Regular

My phones storage says there is a SD card in the device, I've tried putting the sd card in and out, deleting the app and restarting the device, and I have over 10gb of storage left on the SD card. An...

itu_

Community Legend

2639 Views

13 replies

0 likes

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Weird location-based playback problem

I use Spotify in four locations: on my PC at work, and on my Android phone in my car (bluetooth), at the gym by my office, and at the gym by my home. It works great everywhere EXCEPT for at the gym by my house. It doesn't matter if I try to start lis...

Newbie

I use Spotify in four locations: on my PC at work, and on my Android phone in my car (bluetooth), at the gym by my office, and at the gym by my home.   It works great everywhere EXCEPT for at ...

thibaut3

Newbie

247 Views

1 replies

0 likes

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I managed to break the App

I did something that isn't particularly sound. I moved my music folder from my cellphone to the SD unit in it to open up space in the main drive. So far so good. Then I noticed that Spotify was beginning to download all the songs that were moved in t...

Newbie

I did something that isn't particularly sound. I moved my music folder from my cellphone to the SD unit in it to open up space in the main drive. So far so good. Then I noticed that Spotify was begin...

395 Views

0 replies

1 likes

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Saved songs are not available offline

I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?

Casual Listener

I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?

452 Views

0 replies

0 likes

Not Available
Premium
Samsung Galaxy S7 Edge
saved songs
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Chromecast Audio is not visible after WiFi re-connect (Samsung S6 Android 6)

When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore. I need to reboot the phone for making the device available again.What can be done t...

Newbie

When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore.  I need to reboot the phone...

user-removed

Not applicable

2461 Views

13 replies

12 likes

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Local files greyed out

So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. I've already tried restarting my phone, and uninsta...

Casual Listener

So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. ...

AbhisheksGreen

Casual Listener

742 Views

2 replies

0 likes

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Tablet recognized as phone

I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone.I'm using latest version of Spotify (8.4.0.539) on Android 7.0 (Nvidia SHIELD...

Newbie

I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone. I'm using latest version...

873 Views

0 replies

1 likes

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Behind the lyrics não está mostrando toda a informação

Estou com um problema que pode ser total ignorância minha, então peço desculpa desde já pelo incomodo. Em meu spotify apareceu um novo recurso chamado "Behind the Lyrics" que mostra as informações e curiosidades por trás das letras. Amei esse novo re...

Newbie

Estou com um problema que pode ser total ignorância minha, então peço desculpa desde já pelo incomodo. Em meu spotify apareceu um novo recurso chamado "Behind the Lyrics" que mostra as informações e ...

409 Views

0 replies

0 likes

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Songs constantly deleted from SD

My phone (S7) allows for the use of an SD card so thats where I like to store all of my downloaded music, as I have a lot of it. All downloaded songs have been deleted from my phone multiple times for no apparent reason after being downloaded and wor...

Casual Listener

My phone (S7) allows for the use of an SD card so thats where I like to store all of my downloaded music, as I have a lot of it. All downloaded songs have been deleted from my phone multiple times fo...

Samiibedi

Casual Listener

1110 Views

7 replies

1 likes

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Changing the order of a playlist permanently

Hi guys.I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chosen order). The only option I know is to create a new ...

Newbie

Hi guys. I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chos...

Joe

Community Legend

1077 Views

1 replies

0 likes

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can't play music?

I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?

Newbie

I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?

Joe

Community Legend

639 Views

6 replies

0 likes

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Problems with downloaded songs

Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?

Newbie

Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?

Joe

Community Legend

396 Views

1 replies

0 likes

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Superuser Contribution Hola, necesito ayuda!

Buenas, Tengo un problema desde que me compre el movil BalckView e7, y es que cuando estoy tranquilamente escuchando musica y apago la pantala del movil, a los 10, 20 segundos la canción se pone en pausa y en la barra de tareas no me sale como que la...

Newbie

Buenas, Tengo un problema desde que me compre el movil BalckView e7, y es que cuando estoy tranquilamente escuchando musica y apago la pantala del movil, a los 10, 20 segundos la canción se pone en p...

ZullyB

Roadie

331 Views

1 replies

0 likes

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Samsung s7 edge just randomly restarting while listening to spotify.

so, whenever i listen to music on spotify, my phone will just randomly restart(complete shutdown and startup) for no reason at all. tried to factory reset my phone twice now without any results really upsetting as i use spotify at least 5hrs a day.

Newbie

so, whenever i listen to music on spotify, my phone will just randomly restart(complete shutdown and startup) for no reason at all. tried to factory reset my phone twice now without any results 😕 re...

DavidFoo91

Newbie

711 Views

2 replies

0 likes

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