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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111365 Views

26 replies

3 likes

  • 111365 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223995 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223995 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581260 Views

79 replies

3 likes

  • 581260 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478544 Views

577 replies

40 likes

Account
Free
  • 478544 Views
  • 577 replies
  • 40 likes

Superuser Contribution No skips

My premium ran out amd now I get Zero skips. I thought you get 6 free every hour?Tried deleting and reonstalling but nothing works. I cant even select a song, can only play music by going to a playlist and hitting "shuffle".Please help.

Newbie

My premium ran out amd now I get Zero skips. I thought you get 6 free every hour? Tried deleting and reonstalling but nothing works. I cant even select a song, can only play music by going to a pl...

Maria_B

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Music wont play at all.

I'm trying to play my music, and it's stuck on an advertisement. Whenever I hit shuffle play on any of my playlists, it says I need premium to play music anywhere. Anyone know what the issue is?

Newbie

I'm trying to play my music, and it's stuck on an advertisement. Whenever I hit shuffle play on any of my playlists, it says I need premium to play music anywhere. Anyone know what the issue is?

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

My Spotify app on my samsung phone doesn't recognize my samsung smart tv

I've tried to connect my spotify app on my phone with the Spotify app on my tv. But unfortunatly the app doesn't see my tv. Other apps, like youtube and smart view, are connecting fine and has no problems with recognizing my tv.Because i log in with ...

Newbie

I've tried to connect my spotify app on my phone with the Spotify app on my tv. But unfortunatly the app doesn't see my tv. Other apps, like youtube and smart view, are connecting fine and has no pro...

Joe

Community Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Spotify Mirrorlink issue - Android

Hello,Spotify latest version is not working with Mirrorlink on a brand new Volkswagen MIB2 (Touran) and Galaxy S6 Edge mobile phone.I have the same issue as mentioned on following posts:https://community.spotify.com/t5/Android/MirrorLink-RockScout-on...

Newbie

Hello, Spotify latest version is not working with Mirrorlink on a brand new Volkswagen MIB2 (Touran) and Galaxy S6 Edge mobile phone. I have the same issue as mentioned on following posts: https...

Piepke82

Newbie

5626 Views

1 replies

5 likes

  • 5626 Views
  • 1 replies
  • 5 likes

No Equalizer on LG G3 (Premium Member)

Hi... Had a Samsung Galaxy S4 - EQUALIZER option showed and worked fine. Switched to LG G3 - EQUALIZER no longer present. I have seen earlier posts referring to the same issue and some mention of LG "blocking some functions". I just got done with LG ...

Music Fan

Hi...   Had a Samsung Galaxy S4 - EQUALIZER option showed and worked fine.     Switched to LG G3 - EQUALIZER no longer present.   I have seen earlier posts referring t...

tmdepue

Newbie

16720 Views

14 replies

1 likes

  • 16720 Views
  • 14 replies
  • 1 likes

Ich kann meine premium vorteile nicht richtig nutzen

Ich habe mir eine 10 euro spotify codecard bei rewe gelauft und diese aktiviert.Nun kamn ich zwar songs offline hören und auch aussuchen welches ich hören möchte.Ich kann aber nicht zum vorherigen track schalten und auch nicht mitten in den titel rei...

Newbie

Ich habe mir eine 10 euro spotify codecard bei rewe gelauft und diese aktiviert.Nun kamn ich zwar songs offline hören und auch aussuchen welches ich hören möchte. Ich kann aber nicht zum vorherigen ...

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
  • 0 likes

Can't play downloaded songs

Hello guys.I'm having a strange problem with my Spotify.I downloaded some songs on my SD card to listen to them offline, but they do not play (or they play for 20 seconds and stop).The download icon is green, and apparently everything is correct, but...

Casual Listener

Hello guys. I'm having a strange problem with my Spotify. I downloaded some songs on my SD card to listen to them offline, but they do not play (or they play for 20 seconds and stop). The dow...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

Can't login and Premium dont work

Yesterday I bought Spotify Premium again, I downloaded some songs and this worked fantastic. But after I go outside and turned on offline mode it starts to getting worst. After 1 song it stops playing and it says I don't have premium. So I tried to l...

Casual Listener

Yesterday I bought Spotify Premium again, I downloaded some songs and this worked fantastic. But after I go outside and turned on offline mode it starts to getting worst. After 1 song it stops playin...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Solved!! Complaint

I wish to make a complaint about the spotify service. Ever since i have started using the service i havent been able to enjoy the service due to when i download playlists some songs cut out half way through, some songs dont play at all. Its says they...

Newbie

I wish to make a complaint about the spotify service. Ever since i have started using the service i havent been able to enjoy the service due to when i download playlists some songs cut out half way ...

Nadia12314

Newbie

1023 Views

2 replies

0 likes

  • 1023 Views
  • 2 replies
  • 0 likes

Offline data gone

Dear spotify.Please help this is the 2nd time i lost all my offline data. Im android user and im very disappointed with spotify system and costumer service.Not only you dont have any real solution for this you not even provide profesional costumer ca...

Casual Listener

Dear spotify. Please help this is the 2nd time i lost all my offline data. Im android user and im very disappointed with spotify system and costumer service. Not only you dont have any real solut...

rachmandania

Casual Listener

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Spotify Android TV - Segundo Plano

Hola, tengo una TV Sony modelo XBR-49X830C y ya no me permite reproducir Spotify en segundo plano, antes podía poner Spotify de fondo mientras estaba algún partido o algún canal de TV y ahora ya no. ¿Me podrían orientar por favor? Gracias!

Newbie

Hola, tengo una TV Sony modelo XBR-49X830C y ya no me permite reproducir Spotify en segundo plano, antes podía poner Spotify de fondo mientras estaba algún partido o algún canal de TV y ahora ya no. ...

1120 Views

0 replies

3 likes

  • 1120 Views
  • 0 replies
  • 3 likes

Crowdfunding advertisements

I like the idea of paying for the service, so that artists receive some reimbursement for their investment, and some food on the table. But, I know that $15 is valuable to many people, so they are choosing to tolerate advertisements instead, that the...

Casual Listener

I like the idea of paying for the service, so that artists receive some reimbursement for their investment, and some food on the table. But, I know that $15 is valuable to many people, so they are ch...

464 Views

0 replies

0 likes

  • 464 Views
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  • 0 likes

Cancel a download list...

Dear Spotify, I love your app so much, barely everything is well designed for music lovers. But there's one thing that make me very angry : THE DOWNLOAD LIST. I don't have 150gb data per month, and I see you coming with "huehue just turn off wifi boy...

Casual Listener

Dear Spotify,   I love your app so much, barely everything is well designed for music lovers. But there's one thing that make me very angry : THE DOWNLOAD LIST.   I don't have 150g...

Srygor

Casual Listener

1240 Views

1 replies

0 likes

  • 1240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads gone HELP

At home i downloaded a bunch of songs to play offline during my holliday. A out 15gb, all had green arrows beside them. Tonight ik tried to play them offline but a lot them were not available. After turning my phone (moto g5 plus) off and on all down...

Newbie

At home i downloaded a bunch of songs to play offline during my holliday. A out 15gb, all had green arrows beside them. Tonight ik tried to play them offline but a lot them were not available. After ...

Maria_B

Moderator

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta SD

Spotify ya no detecta mi tarjeta SD, desde hace un par de días, otras aplicaciones como Netflix si la ven, pero Spotify ya no me deja descargar en la SD, la opción almacenamiento desapareció de la configuración

Newbie

Spotify ya no detecta mi tarjeta SD, desde hace un par de días, otras aplicaciones como Netflix si la ven, pero Spotify ya no me deja descargar en la SD, la opción almacenamiento desapareció de la co...

Maria_B

Moderator

1197 Views

1 replies

0 likes

  • 1197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Behind the lyrics

My behind the lyrics isn't working even on the songs that I know have it? I have the option to turnn it off and on but nothing ever happens. Can anyone help me with this?

Casual Listener

My behind the lyrics isn't working even on the songs that I know have it? I have the option to turnn it off and on but nothing ever happens. Can anyone help me with this?

bford215

Casual Listener

607 Views

2 replies

0 likes

  • 607 Views
  • 2 replies
  • 0 likes

Stopping in the middle of a song?

Hello, I just wanted to say my spotfiy is stopping and kinda glitching in the middle of a track?Why is happening? And cha i fix it?

Casual Listener

Hello, I just wanted to say my spotfiy is stopping and kinda glitching in the middle of a track? Why is happening? And cha i fix it?

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

Spotify closes when I receive notification

My Spotify closes after I receive a notification and I have to reopen app and start the song over.

Newbie

My Spotify closes after I receive a notification and I have to reopen app and start the song over.

288 Views

0 replies

0 likes

  • 288 Views
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Solved!! Spotify does not see Chromecast Audio despite having a Premium account

Subject says it all. I also have a Nexus Player which has video Chromecast support and Spotify will see and cast to it just fine. The discussion on this Google discussion I started says that for some reason the Spotify app might see me as having a fr...

Casual Listener

Subject says it all. I also have a Nexus Player which has video Chromecast support and Spotify will see and cast to it just fine. The discussion on this Google discussion I started says tha...

Joe

Community Legend

1740 Views

5 replies

0 likes

  • 1740 Views
  • 5 replies
  • 0 likes