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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6001 Views

0 replies

7 likes

  • 6001 Views
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  • 7 likes

Can't listen to songs added directly from the computer on my phone

Since not every single song is available on Spotify, I've been using my computer to download them from the internet and use them on the app. I've done that for a while but recently, it hasn't been working as it should. I can still save the song on my...

Casual Listener

Since not every single song is available on Spotify, I've been using my computer to download them from the internet and use them on the app. I've done that for a while but recently, it hasn't been wo...

Joe

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Self Service | Device Management

Ok so I have gone though and made a playlist of about 350 songs. I have downloaded them and can listen offline for about 2 days. Then when I open my list again I have to download the whole playlist again. Please help!

Newbie

Ok so I have gone though and made a playlist of about 350 songs. I have downloaded them and can listen offline for about 2 days. Then when I open my list again I have to download the whole playlist a...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts interrupting music play

I just selected some podcasts last night, but didn't download them. Now I'm listening to a playlist in shuffle and one of the podcasts keeps starting at the end of every song! Plus, I have to manually go back to the music playlist every time. Is this...

Newbie

I just selected some podcasts last night, but didn't download them. Now I'm listening to a playlist in shuffle and one of the podcasts keeps starting at the end of every song! Plus, I have to manuall...

Dian

Spotify Legend

5610 Views

6 replies

1 likes

  • 5610 Views
  • 6 replies
  • 1 likes

Now need to go online in 12 hours?

So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn't even make it through the flight.. I have tg ree ...

Casual Listener

So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn...

439 Views

0 replies

0 likes

Offline Access
Offline availability
Premium
  • 439 Views
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  • 0 likes

EQ disappear

I have a One plus 3 (also use Sony MDR-XB950BT) and at the beginning I used to have an EQ option in the Spotify settings but now is gone. What happened?

Visitor

I have a One plus 3 (also use Sony MDR-XB950BT) and at the beginning I used to have an EQ option in the Spotify settings but now is gone. What happened?

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
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Solved!! No option for SD card storage, even though SD card is mounted?

My phones storage says there is a SD card in the device, I've tried putting the sd card in and out, deleting the app and restarting the device, and I have over 10gb of storage left on the SD card. Any advice? Thanks in advance.

Regular

My phones storage says there is a SD card in the device, I've tried putting the sd card in and out, deleting the app and restarting the device, and I have over 10gb of storage left on the SD card. An...

itu_

Community Legend

2612 Views

13 replies

0 likes

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  • 13 replies
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Weird location-based playback problem

I use Spotify in four locations: on my PC at work, and on my Android phone in my car (bluetooth), at the gym by my office, and at the gym by my home. It works great everywhere EXCEPT for at the gym by my house. It doesn't matter if I try to start lis...

Newbie

I use Spotify in four locations: on my PC at work, and on my Android phone in my car (bluetooth), at the gym by my office, and at the gym by my home.   It works great everywhere EXCEPT for at ...

thibaut3

Newbie

230 Views

1 replies

0 likes

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  • 1 replies
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I managed to break the App

I did something that isn't particularly sound. I moved my music folder from my cellphone to the SD unit in it to open up space in the main drive. So far so good. Then I noticed that Spotify was beginning to download all the songs that were moved in t...

Newbie

I did something that isn't particularly sound. I moved my music folder from my cellphone to the SD unit in it to open up space in the main drive. So far so good. Then I noticed that Spotify was begin...

379 Views

0 replies

1 likes

  • 379 Views
  • 0 replies
  • 1 likes

Saved songs are not available offline

I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?

Casual Listener

I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?

438 Views

0 replies

0 likes

Not Available
Premium
Samsung Galaxy S7 Edge
saved songs
  • 438 Views
  • 0 replies
  • 0 likes

Chromecast Audio is not visible after WiFi re-connect (Samsung S6 Android 6)

When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore. I need to reboot the phone for making the device available again.What can be done t...

Newbie

When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore.  I need to reboot the phone...

user-removed

Not applicable

2408 Views

13 replies

12 likes

  • 2408 Views
  • 13 replies
  • 12 likes

Local files greyed out

So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. I've already tried restarting my phone, and uninsta...

Casual Listener

So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. ...

AbhisheksGreen

Casual Listener

722 Views

2 replies

0 likes

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  • 2 replies
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Tablet recognized as phone

I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone.I'm using latest version of Spotify (8.4.0.539) on Android 7.0 (Nvidia SHIELD...

Newbie

I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone. I'm using latest version...

839 Views

0 replies

1 likes

  • 839 Views
  • 0 replies
  • 1 likes

Behind the lyrics não está mostrando toda a informação

Estou com um problema que pode ser total ignorância minha, então peço desculpa desde já pelo incomodo. Em meu spotify apareceu um novo recurso chamado "Behind the Lyrics" que mostra as informações e curiosidades por trás das letras. Amei esse novo re...

Newbie

Estou com um problema que pode ser total ignorância minha, então peço desculpa desde já pelo incomodo. Em meu spotify apareceu um novo recurso chamado "Behind the Lyrics" que mostra as informações e ...

404 Views

0 replies

0 likes

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  • 0 replies
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Songs constantly deleted from SD

My phone (S7) allows for the use of an SD card so thats where I like to store all of my downloaded music, as I have a lot of it. All downloaded songs have been deleted from my phone multiple times for no apparent reason after being downloaded and wor...

Casual Listener

My phone (S7) allows for the use of an SD card so thats where I like to store all of my downloaded music, as I have a lot of it. All downloaded songs have been deleted from my phone multiple times fo...

Samiibedi

Casual Listener

1062 Views

7 replies

1 likes

  • 1062 Views
  • 7 replies
  • 1 likes

Changing the order of a playlist permanently

Hi guys.I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chosen order). The only option I know is to create a new ...

Newbie

Hi guys. I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chos...

Joe

Community Legend

1066 Views

1 replies

0 likes

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  • 1 replies
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can't play music?

I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?

Newbie

I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?

Joe

Community Legend

606 Views

6 replies

0 likes

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Problems with downloaded songs

Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?

Newbie

Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?

Joe

Community Legend

388 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Hola, necesito ayuda!

Buenas, Tengo un problema desde que me compre el movil BalckView e7, y es que cuando estoy tranquilamente escuchando musica y apago la pantala del movil, a los 10, 20 segundos la canción se pone en pausa y en la barra de tareas no me sale como que la...

Newbie

Buenas, Tengo un problema desde que me compre el movil BalckView e7, y es que cuando estoy tranquilamente escuchando musica y apago la pantala del movil, a los 10, 20 segundos la canción se pone en p...

ZullyB

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Samsung s7 edge just randomly restarting while listening to spotify.

so, whenever i listen to music on spotify, my phone will just randomly restart(complete shutdown and startup) for no reason at all. tried to factory reset my phone twice now without any results really upsetting as i use spotify at least 5hrs a day.

Newbie

so, whenever i listen to music on spotify, my phone will just randomly restart(complete shutdown and startup) for no reason at all. tried to factory reset my phone twice now without any results 😕 re...

DavidFoo91

Newbie

684 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Can't login. Says I'm in another country. Enjoying my trip?

So my brother rings me and says he can't login to Spotify on PC, laptop, mobile etc. I say strange...I'll try mine...and lo and behold I'm having the same problem. It says I'm logging in from a different country. Errr...no. I'm still in the UK...nor ...

Regular

So my brother rings me and says he can't login to Spotify on PC, laptop, mobile etc. I say strange...I'll try mine...and lo and behold I'm having the same problem. It says I'm logging in from a diffe...

Ludibundus

Regular

1598 Views

6 replies

0 likes

  • 1598 Views
  • 6 replies
  • 0 likes