Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42394 Views
  • 65 replies
  • 25 likes
  • 42394 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877979 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877979 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26351 Views
  • 4 replies
  • 0 likes
  • 26351 Views
  • 4 replies
  • 0 likes

Superuser Contribution Algunas canciones saturan

Buenas noches! Hace un mes estoy teniendo un problema, escucho música y algunas canciones puntualmente me suenan saturadas o suena feo (un mes atrás se escuchaba bien) este problema surje a cualquier volumen que escucha y mediante cualquier dispositi...

  • Newbie
  • Buenas noches! Hace un mes estoy teniendo un problema, escucho música y algunas canciones puntualmente me suenan saturadas o suena feo (un mes atrás se escuchaba bien) este problema surje a cualquier...
  • Maria_B
  • Moderator
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Losing music downloads

Recently myself and my wife have had issues with losing all of our song down loads when logging out of wifi. I logged out of wifi and all my songs were gone, I reset the app and all my songs returned but they were not downloaded. So I had/have to re ...

  • Casual Listener
  • Recently myself and my wife have had issues with losing all of our song down loads when logging out of wifi. I logged out of wifi and all my songs were gone, I reset the app and all my songs returned...
  • Mvinopal
  • Casual Listener
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Downloaded albums are no longer download

So I went outside and lost internet tonight, and never had this happened before.. But all the albums I downloaded to listen offline (saved in SD card)... Are no longer downloaded.This just happened out of the blue.Any suggestions as to what causes th...

  • Casual Listener
  • So I went outside and lost internet tonight, and never had this happened before.. But all the albums I downloaded to listen offline (saved in SD card)... Are no longer downloaded. This just happened...
  • betablue42
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Equalizer

Hello all spotify users. I'm an android user and i've got a big problem. As you can see the image down below my spotify equalizer is trash. I don't know why, i can't pick bass boost etc. Is there a way to fix this problem? Because i really hate the w...

  • Casual Listener
  • Hello all spotify users. I'm an android user and i've got a big problem. As you can see the image down below my spotify equalizer is trash. I don't know why, i can't pick bass boost etc.  Is the...
  • Joe
  • Community Legend
  • 504 Views
  • 6 replies
  • 0 likes
  • 504 Views
  • 6 replies
  • 0 likes

Music playing randomly out loud

Spotify has started playing music out loud randomly on my android phone. This is particularly when I use my phone's timer, watch a video on YouTube or watch videos on Snapchat. When I've finished watching any other videos spotify will pop up and star...

  • Newbie
  • Spotify has started playing music out loud randomly on my android phone. This is particularly when I use my phone's timer, watch a video on YouTube or watch videos on Snapchat. When I've finished wat...
  • Joe
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Behind The Lyrics not working

Recently have I seen the new function appear on my friend's phone: Behind the lyrics. This function however isn't working on my Android LG G3. I've updated the software and tried reinstalling it again but it won't show. I have a Spotify Premium subsc...

  • Newbie
  • Recently have I seen the new function appear on my friend's phone: Behind the lyrics. This function however isn't working on my Android LG G3. I've updated the software and tried reinstalling it agai...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Offline songs get 'deleted' after some time

Hello,so I've got this problem with my downloaded songs. They get deleted after few weeks, it happened on every ROM i tried. It's kinda annoying to redownload the song this often... I stopped downloading it in extreme, because of that. Please help.//...

  • Newbie
  • Hello, so I've got this problem with my downloaded songs. They get deleted after few weeks, it happened on every ROM i tried. It's kinda annoying to redownload the song this often... I stopped downl...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Album musics in songs problem

Hey community, When I save any album. I want to save only all albums, but it comes in my all songs. When I delete on my all songs. Albums delete. How can I fix this? Thank you and sorry for my bad English.Huh

  • Casual Listener
  • Hey community,  When I save any album. I want to save only all albums, but it comes in my all songs. When I delete on my all songs. Albums delete. How can I fix this? Thank you and sorry f...
  • Joe
  • Community Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Downloaded music not playable offline

Hi i cant play mu downloaded music after restoring my phone , even offline function on i still cant access music its a free account now i had a trial before ??

  • Casual Listener
  • Hi i cant play mu downloaded music after restoring my phone , even offline function on i still cant access music its a free account now i had a trial before ??
  • Joe
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Playback stops when browsing chrome

Hi all. I'm having a weird problem recently. My Spotify seems to stop suddenly when I try to load a webpage on chrome that has a lot of content (ie is image heavy). Playback stops and has to be manually restarted. It also goes back to the beginning o...

  • Casual Listener
  • Hi all. I'm having a weird problem recently. My Spotify seems to stop suddenly when I try to load a webpage on chrome that has a lot of content (ie is image heavy). Playback stops and has to be manua...
  • Joe
  • Community Legend
  • 2638 Views
  • 5 replies
  • 0 likes
  • 2638 Views
  • 5 replies
  • 0 likes

Spotify shuffle plays only a letter inicial songs

Hello! I hope someone could help me please!I've got a big annoying problem in my spotify.When I use shuffle mode in my personal songs, this just shuffles with a letter inicial songs! I have tried uninstaling Spotify, closing my sesion and thr ploblem...

  • Newbie
  • Hello! I hope someone could help me please! I've got a big annoying problem in my spotify. When I use shuffle mode in my personal songs, this just shuffles with a letter inicial songs! I have tried...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

"Pay by mobile" is still available?

I want to subscribe spotify premium using Globe Prepaid load but "Pay by Mobile" cannot be seen in the payment options.

  • Newbie
  • I want to subscribe spotify premium using Globe Prepaid load but "Pay by Mobile" cannot be seen in the payment options.
  • kaysrel05
  • Newbie
  • 635 Views
  • 3 replies
  • 0 likes
  • 635 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify change the song version I initially saved.

Sometimes, when I save a song, after a while I found out that the song is replaced by another version, from the original to a cover version. I experienced this from a LOT of my saved songs and I'm a premium subscriber. What can I do to fix this?

  • Newbie
  • Sometimes, when I save a song, after a while I found out that the song is replaced by another version, from the original to a cover version. I experienced this from a LOT of my saved songs and I'm a ...
  • Derich
  • Newbie
  • 673 Views
  • 2 replies
  • 2 likes
  • 673 Views
  • 2 replies
  • 2 likes

Problemas con la música descargada

Tuve que restaurar mi celular e hice el back up de la app. La cuestión es que ahora no reconoce la música que descargo, tuve que volver a descargar la música del back up, y ahora cada vez que descargo algo con las horas, deja de reconocerlo como desc...

  • Newbie
  • Tuve que restaurar mi celular e hice el back up de la app. La cuestión es que ahora no reconoce la música que descargo, tuve que volver a descargar la música del back up, y ahora cada vez que de...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Solved!! Audio quality grayed out for spotify premium under settings

I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family account.

  • Casual Listener
  • I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family ...
  • Joe
  • Community Legend
  • 4861 Views
  • 4 replies
  • 1 likes
  • 4861 Views
  • 4 replies
  • 1 likes

Accidental deletion of entire offline library

I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hitting the "download button" when I was trying to hi...

  • Casual Listener
  • I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hi...
  • Joe
  • Community Legend
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Personal play count for songs

I cant see my songs but all of them are still loaded.

  • Newbie
  • I cant see my songs but all of them are still loaded.
  • 509 Views
  • 0 replies
  • 0 likes
  • 509 Views
  • 0 replies
  • 0 likes

Transfering music to sd card on phonec

When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd card but its not showing up in my music why

  • Casual Listener
  • When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd car...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Distorted sound with the android app

Hi,With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer .May someone help me to fix this problem?Thanks very much

  • Roadie
  • Hi, With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer . May someone help me to fix this problem? Thanks very much 🙂
  • 670 Views
  • 0 replies
  • 1 likes
  • 670 Views
  • 0 replies
  • 1 likes

sound changes volume randomly

When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please

  • Newbie
  • When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please
  • Angestar68
  • Casual Listener
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes