Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 22350 Views
  • 57 replies
  • 22 likes
  • 22350 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868088 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868088 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24273 Views
  • 4 replies
  • 0 likes
  • 24273 Views
  • 4 replies
  • 0 likes

Songs have vanished

Hello all, Can anyone help me out with a problem that has surfaced over the past week. All of my songs in my liabrary have vanished i.e. Your Music > Your Songs. All of my downloaded playlists are still there and I can play those, but everything that...

  • Newbie
  • Hello all,   Can anyone help me out with a problem that has surfaced over the past week.   All of my songs in my liabrary have vanished i.e. Your Music > Your Songs.    A...
  • supermonkey488
  • Newbie
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops working on certain songs

Hi thereHaving a problem with Spotify on my Android 7.0 LG G5. When listening to some songs, they cut off after a minute or two. This has been specifically happening with Lady Gaga: The Cure. Has happened on other songs but can't track them down. The...

  • Newbie
  • Hi there Having a problem with Spotify on my Android 7.0 LG G5. When listening to some songs, they cut off after a minute or two. This has been specifically happening with Lady Gaga: The Cure. Has h...
  • Maria_B
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Won't Sync Specific Local Files From Desktop

Hello, I seem to be running into a small problem while trying to sync some local files on my desktop to my Andriod device. In a specific scenario, I own the Snarky Puppy album "We Like it Here" which was recently taken off of spotify. Because of that...

  • Newbie
  • Hello,   I seem to be running into a small problem while trying to sync some local files on my desktop to my Andriod device. In a specific scenario, I own the Snarky Puppy album "We Like it He...
  • Maria_B
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs stop randomly.

I need help from Spotify, I am paying for a premium account and I am unable to use my account on my Nokia, the songs get randomly paused with no apparent reason. I have deleted the app and reinstalled it, deleted cache, restarted the phone several ti...

  • Newbie
  • I need help from Spotify, I am paying for a premium account and I am unable to use my account on my Nokia, the songs get randomly paused with no apparent reason. I have deleted the app and ...
  • Maria_B
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Awesome, redownloading everything again

One hour before I go on holiday for a few weeks. Just great.It definitely coincided with reaching the song limit. I removed some albums I hardly listen to, so that I am under the limit and after restarting my phone, it started to redownload all songs...

  • Visitor
  • One hour before I go on holiday for a few weeks. Just great. It definitely coincided with reaching the song limit. I removed some albums I hardly listen to, so that I am under the limit and after ...
  • Maria_B
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Names of local songs display as "loading..."

A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstalling the app a few times, and there was no change. T...

  • Newbie
  • A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstall...
  • Maria_B
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution High high usage

I have wifi connected but spotify is still using a ton of my data... Can i fix that???

  • Newbie
  • I have wifi connected but spotify is still using a ton of my data... Can i fix that???
  • Maria_B
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duda con descargas

Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.

  • Newbie
  • Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.
  • Maria_B
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Discover Weekly question

I was wondering if Spotify's Discover Weekly playlist can see what you play with other apps, or if it just takes into account t what you listen to on the Spotify service only. I use Tidal primarily for listening, but I still use Spotify a little. Jus...

  • Music Fan
  • I was wondering if Spotify's Discover Weekly playlist can see what you play with other apps, or if it just takes into account t what you listen to on the Spotify service only. I use Tidal primarily f...
  • bdygert
  • Music Fan
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Local files don't show up on phone anymore

I used to have local files from my laptop and it would play on my phone but I noticed recently that the songs are greyed out but all the songs that spotify has are still there. I've tried following the steps like making sure that my laptop and phone ...

  • Newbie
  • I used to have local files from my laptop and it would play on my phone but I noticed recently that the songs are greyed out but all the songs that spotify has are still there. I've tried follow...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Playlist tab is gone?

I recently remade my spotify account after deciding it would be less hassle than removing Facebook from it. I had copied over my playlists through the desktop version and was pretty happy with how well everything was going. However, upon opening up t...

  • Newbie
  • I recently remade my spotify account after deciding it would be less hassle than removing Facebook from it. I had copied over my playlists through the desktop version and was pretty happy with how we...
  • Joe
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Downloaded music not showing up offline

Opened spotify today to play some music I had downloaded and now none of the albums I have previously downloaded are coming up offline it says I need to go online and when I do the downloaded song symbol is still next to each song on every album. Ple...

  • Newbie
  • Opened spotify today to play some music I had downloaded and now none of the albums I have previously downloaded are coming up offline it says I need to go online and when I do the downloaded song sy...
  • Basketballgaz
  • Newbie
  • 863 Views
  • 1 replies
  • 0 likes
  • 863 Views
  • 1 replies
  • 0 likes

Solved!! Spotify goes "mute" after one song.

Does not happen on my pc and neither on my tablet, but whenever I play one of my playlists on my smartphone (android), the music kind of goes mute after each song. It doesn't stop playing and the settings themselves are not on mute, it's just that th...

  • Casual Listener
  • Does not happen on my pc and neither on my tablet, but whenever I play one of my playlists on my smartphone (android), the music kind of goes mute after each song. It doesn't stop playing and the set...
  • alexis-rodrigue
  • Regular
  • 10560 Views
  • 21 replies
  • 3 likes
  • 10560 Views
  • 21 replies
  • 3 likes

[Android] Spotify doesn't detect my microSD card

Today I bought a new microSD card (SanDisk Ultra 32GB). When I put it into my phone Spotify doesn't detect it. It works correctly, because I can save files on it. I've tried to restart my phone, put back the old one and reinstall the app. What can I ...

  • Newbie
  • Today I bought a new microSD card (SanDisk Ultra 32GB). When I put it into my phone Spotify doesn't detect it. It works correctly, because I can save files on it. I've tried to restart my phone, put ...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Autoplay persists despite being disabled

I have disabled the Autoplay (keep on listening to similar trackes when your music ends) feature as I find this incrediably annoying (especially given Spotify's inability to properly identify "similar" tracks). However, dispite disabling this Autopla...

  • Casual Listener
  • I have disabled the Autoplay (keep on listening to similar trackes when your music ends) feature as I find this incrediably annoying (especially given Spotify's inability to properly identify "simila...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

No puedo reproducir las canciones descargadas

Hola comunidad, tengo cuenta premium y no puedo reproducir las canciones que descargué, aparece la flecha en color verde indicando que fueron descargadas, activo la opción de modo offline y no puedo reproducir ninguna de las canciones.

  • Visitor
  • Hola comunidad, tengo cuenta premium y no puedo reproducir las canciones que descargué, aparece la flecha en color verde indicando que fueron descargadas, activo la opción de modo offline y no puedo ...
  • 468 Views
  • 0 replies
  • 1 likes
  • 468 Views
  • 0 replies
  • 1 likes

Spotify doesn't work properly on my Galaxy S7 Edge

I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been especially bad, I've not been able to use it since abo...

  • Casual Listener
  • I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been esp...
  • 315 Views
  • 0 replies
  • 1 likes
  • 315 Views
  • 0 replies
  • 1 likes

Songs removed from 'saved songs'

I've recently noticed that songs are disappearing from my saved songs without my having removed them. When I go to add them back in they indicate that they're still saved, so I have to remove them and resave them. Is there a way to stop Spotify remov...

  • Newbie
  • I've recently noticed that songs are disappearing from my saved songs without my having removed them. When I go to add them back in they indicate that they're still saved, so I have to remove them an...
  • baseuk
  • Newbie
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

Wrong play order

When i start track 1050 in my playlist and it ends spotify is not playing 1051 or 1052. Its starting from track 1 everytime.But wgen i play track 500 in the list it plays normally the next one 501.

  • Newbie
  • When i start track 1050 in my playlist and it ends spotify is not playing 1051 or 1052. Its starting from track 1 everytime. But wgen i play track 500 in the list it plays normally the next one 501.
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Albums and Playlists play songs in the wrong order.

I have a Pioneer car stereo with Spotify app, and when connected by bluetooth it plays all albums and playlist songs in the wrong order.I have tried all sorts off settings, and other anroid phones as well, but it is all the same.It plays the songs in...

  • Newbie
  • I have a Pioneer car stereo with Spotify app, and when connected by bluetooth it plays all albums and playlist songs in the wrong order. I have tried all sorts off settings, and other anroid phones ...
  • Joe
  • Community Legend
  • 906 Views
  • 1 replies
  • 0 likes
  • 906 Views
  • 1 replies
  • 0 likes