Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118831 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239743 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600620 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
493048 Views
581 replies
42 likes
Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the music turn up again. How do I avoid this?
Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the musi...
Community Legend
42655 Views
3 replies
1 likes
Bought a month of spotify premium yesterday and although it is working properly on my pc, there seems to be a problem on the phone app. Although there are no ads and I can download and listen to the songs on offline mode, I can't go back on a playlis...
Bought a month of spotify premium yesterday and although it is working properly on my pc, there seems to be a problem on the phone app. Although there are no ads and I can download and listen to the ...
Community Legend
761 Views
1 replies
0 likes
Hey! Ive got a problem.I share my mom's spotify account and when she plays music on her phone trough spotify, i get a notification (the one like when you play music on your own device), and i can skip songs or pause/play. She however, does not get th...
Hey! Ive got a problem. I share my mom's spotify account and when she plays music on her phone trough spotify, i get a notification (the one like when you play music on your own device), and i can s...
Community Legend
1062 Views
1 replies
0 likes
Hi all,Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. For as long as we can remember she hasn't used more tha...
Hi all, Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. Fo...
1187 Views
0 replies
0 likes
Hey Guys, I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do?
Hey Guys, I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do?
Casual Listener
839 Views
2 replies
0 likes
I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.
I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.
Community Legend
556 Views
1 replies
0 likes
I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications.I have an Samsung Galaxy S7 Edge running Android 7.0. I...
I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications. ...
Community Legend
985 Views
1 replies
0 likes
Installed Spotify on Dell Venue 8 Android tablet. When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the desktop essentially crashing the app. If you select a song "track" it star...
Installed Spotify on Dell Venue 8 Android tablet. When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the deskt...
Regular
3637 Views
10 replies
0 likes
Hi, I am using Spotify in the car connecting using an aux cable. Is there anything that will allow me to change the song without touching my phone? Thanks
Hi, I am using Spotify in the car connecting using an aux cable. Is there anything that will allow me to change the song without touching my phone? Thanks
1905 Views
0 replies
2 likes
Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?
Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?
Casual Listener
7235 Views
2 replies
1 likes
I've noticed that my Samsug Galaxy S7 (Andriod v7.0, Kernel v3.18.31-11614766) running Spotify v 8.4.9.271, intermittantly doesn't play and errors out on the Andriod Auto console on my Chevy Bolt EV. To resolve this I will first disconnect the S7 fro...
I've noticed that my Samsug Galaxy S7 (Andriod v7.0, Kernel v3.18.31-11614766) running Spotify v 8.4.9.271, intermittantly doesn't play and errors out on the Andriod Auto console on my Chevy Bolt EV....
749 Views
0 replies
0 likes
HiI have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when attempting to connect to it.However looking at this page h...
Hi I have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when att...
Newbie
21427 Views
8 replies
0 likes
July 26th 2017I think your latest version has a virus in it. Its crashed my LG G3 and is now crashing my brand new (like one day old) LG G6. It won't even play music. It loads the song up but will not play it. The bar doesn't move It freezes and then...
July 26th 2017 I think your latest version has a virus in it. Its crashed my LG G3 and is now crashing my brand new (like one day old) LG G6. It won't even play music. It loads the song up but wil...
516 Views
0 replies
0 likes
Hi, sometimes spotify seems to forget that an artist is marked to be followed, or it displays different results!It happens in the Android App as well as in the browser. Case 1 (App and browser): I choose an artist to follow, but the next day the deci...
Hi, sometimes spotify seems to forget that an artist is marked to be followed, or it displays different results! It happens in the Android App as well as in the browser. Case 1 (Ap...
605 Views
0 replies
0 likes
Olá, há umas semanas quando eu escuto certas músicas o aplicativo simplesmente trava, só reiniciando o meu celular o aplicativo volta ao normal. Mas sempre essas certas músicas causam esse problema, e além disso nem consigo escutá-las.Meu celular é u...
Olá, há umas semanas quando eu escuto certas músicas o aplicativo simplesmente trava, só reiniciando o meu celular o aplicativo volta ao normal. Mas sempre essas certas músicas causam esse problema, ...
Spotify Star
1909 Views
4 replies
0 likes
Anteriormente tentei conectar uma conta antiga do facebook ao Spotify Premium, porém não foi possível pq ja tinha feito uma conta gratuita sem querer. Agora mudei de facebook e tentei conectá-la porém a mensagem que diz que está vinculada em outra co...
Anteriormente tentei conectar uma conta antiga do facebook ao Spotify Premium, porém não foi possível pq ja tinha feito uma conta gratuita sem querer. Agora mudei de facebook e tentei conectá-la poré...
Spotify Star
740 Views
1 replies
0 likes
I've had spotify premium for over a year now and I've encountered the same problems with every phone I have owned. 1. I keep having to redownload music after I've had it saved to my phone and downloaded for a few months. This happens constantly, and ...
I've had spotify premium for over a year now and I've encountered the same problems with every phone I have owned. 1. I keep having to redownload music after I've had it saved to my phone and downloa...
Community Legend
640 Views
1 replies
0 likes
No matter which Album or artist is playing after the 3rd or 4th song plays it repeats that last song that was played but it's showing on the cue as if the next song is playing...??? So I need to go arrow back then arrow forward in order to play the n...
No matter which Album or artist is playing after the 3rd or 4th song plays it repeats that last song that was played but it's showing on the cue as if the next song is playing...??? So I need to go a...
520 Views
0 replies
0 likes
Thanks
Thanks
408 Views
0 replies
0 likes
Hey guys, i bought Premium a few days ago. On my pc i dont have any problems but on my phone, it wont work. When im skipping for instance, it says its a premium feature etc. but its my Premium account.
Hey guys, i bought Premium a few days ago. On my pc i dont have any problems but on my phone, it wont work. When im skipping for instance, it says its a premium feature etc. but its my Premium accoun...
Community Legend
769 Views
1 replies
0 likes
