Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111123 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223613 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
580772 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478216 Views
577 replies
40 likes
I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great
I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great
Community Legend
553 Views
3 replies
0 likes
Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since the email and pw was changed. I have created a new a...
Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since t...
Casual Listener
458 Views
2 replies
0 likes
playlist did not transfer to my new phone and says i do not have premium, I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone. i now have a samsung galaxy S8
playlist did not transfer to my new phone and says i do not have premium, I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone...
Community Legend
2053 Views
1 replies
0 likes
I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?
I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?
462 Views
0 replies
0 likes
I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without internet turned on.
I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without int...
Community Legend
1660 Views
7 replies
0 likes
My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account sign up thing when I was bored? Whats wrong with it?
My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account s...
Community Legend
925 Views
3 replies
0 likes
While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong
While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong
Community Legend
455 Views
1 replies
0 likes
I run Spotify in my car on an older Android phone (Samsung Galaxy S3). Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and listen to them on the go. Since I don't drive my car every...
I run Spotify in my car on an older Android phone (Samsung Galaxy S3). Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and l...
469 Views
0 replies
0 likes
¯\_(ツ)_/¯Why?
¯\_(ツ)_/¯ Why?
405 Views
0 replies
1 likes
The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.
The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.
646 Views
0 replies
0 likes
Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebody help us with this? We have a premium account.
Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebod...
Casual Listener
426 Views
1 replies
0 likes
I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change When doing sport it's really not handy.Is it possible to put the controler on the unlocking screen? I think I had that function on my HTC M...
I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change 😕 When doing sport it's really not handy. Is it possible to put the controler on the u...
Casual Listener
5050 Views
2 replies
0 likes
Premium accountWhen streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in.Seems ok when running Spotify on my phone but the speaker is far better via Ch...
Premium account When streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in. Seems ok when running S...
409 Views
0 replies
1 likes
Hi Guys! I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to hear them offline. But when listening to some Albums, these an...
Hi Guys! I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to he...
Community Legend
475 Views
1 replies
0 likes
Señores de SPOTIFY..Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!!Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y
Señores de SPOTIFY.. Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!! Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y
377 Views
0 replies
0 likes
I have been a Spotify premium user for about a year, using android devices at home.I use a dns unblocker on my router and have had no problems until the last few days.Now I cannot connect on android when the router is configured to unblocker.As soon ...
I have been a Spotify premium user for about a year, using android devices at home. I use a dns unblocker on my router and have had no problems until the last few days. Now I cannot connect on andr...
Casual Listener
657 Views
2 replies
0 likes
It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the drop down menu on a song or album won't work (aka ad...
It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the d...
Community Legend
736 Views
5 replies
0 likes
When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows first song when I began cast. Any suggestions?
When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows fi...
401 Views
0 replies
0 likes
This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i have no songs downloaded anymore. I go back online...
This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i...
Casual Listener
580 Views
2 replies
0 likes
I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??
I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??
Community Legend
521 Views
1 replies
0 likes
