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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27614 Views
  • 59 replies
  • 23 likes
  • 27614 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870344 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870344 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24729 Views
  • 3 replies
  • 0 likes
  • 24729 Views
  • 3 replies
  • 0 likes

Descargas

Hola, saben que tengo Spotify en mi motorola y no me aparece la función de descargas y tengo Spotify premium?? Como lo arreglo si lo he desinstalado muchas veces y nadaAYUDAAAA

  • Newbie
  • Hola, saben que tengo Spotify en mi motorola y no me aparece la función de descargas y tengo Spotify premium?? Como lo arreglo si lo he desinstalado muchas veces y nada AYUDAAAA
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Unable to play seleted tracks

I cannot play individual tracks. I can only play in shuffle mode. I have uninstalled the app and rebooted, twice. This problem has arisen from nowhere! I'm using Android. Can anyone help? Not being able to talk to Specify is very poor, to say the lea...

  • Casual Listener
  • I cannot play individual tracks. I can only play in shuffle mode. I have uninstalled the app and rebooted, twice. This problem has arisen from nowhere! I'm using Android. Can anyone help? Not being a...
  • wasabo
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

All album downloads gone but they have remained saved? Playlist downloads unaffected

All my album downloads have gone today, but Playlist downloads have remained? This is a peculiar bug as it deleted all my album downloads (1,500 or so) but left them in my library as saved. This has happened on some scale beforehand but usually it wo...

  • Newbie
  • All my album downloads have gone today, but Playlist downloads have remained? This is a peculiar bug as it deleted all my album downloads (1,500 or so) but left them in my library as saved. This has ...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Spotify keep crashing, phone reboots automatically

Every time I open the Spotify app, it makes my phone reboot. I have looked for solutions but is looks like no one has the exact same problem as me.I use a Samsung Galaxy A5 2017 running Android 6.0.1I just bought premium before that it worked like it...

  • Casual Listener
  • Every time I open the Spotify app, it makes my phone reboot. I have looked for solutions but is looks like no one has the exact same problem as me. I use a Samsung Galaxy A5 2017 running Android 6...
  • Dirkvo
  • Casual Listener
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

offline songs not available on android

Hi, So i bought this new phone and this happened to me. I currently have a Motorola Moto Z Play, running android 7.0I have Spotify Premium, also installed the app on my laptop. I also have a playlist with songs of my own (not available on Spotify), p...

  • Casual Listener
  • Hi,     So i bought this new phone and this happened to me. I currently have a Motorola Moto Z Play, running android 7.0 I have Spotify Premium, also installed the app on my laptop. I als...
  • LucasMO
  • Casual Listener
  • 587 Views
  • 5 replies
  • 0 likes
  • 587 Views
  • 5 replies
  • 0 likes

Cracking noise on all music

Hy!I have been experiencing a cracking noise on all my songs when the screen of my phone (lg g3) is off. When the screen is on i dont seem to have the issue. I have it on both steamed and downloaded songs.Ive already tried an clean reinstall, switchi...

  • Newbie
  • Hy! I have been experiencing a cracking noise on all my songs when the screen of my phone (lg g3) is off. When the screen is on i dont seem to have the issue. I have it on both steamed and downloa...
  • yaskyp
  • Newbie
  • 260 Views
  • 1 replies
  • 2 likes
  • 260 Views
  • 1 replies
  • 2 likes

Add Equalizer in Spotify android 7.0

I have an android7.0. is there an eq in spotify

  • Newbie
  • I have an android7.0. is there an eq in spotify
  • Joe
  • Community Legend
  • 806 Views
  • 1 replies
  • 0 likes
  • 806 Views
  • 1 replies
  • 0 likes

Entire offline library removed and re-downloading

Hi, Running on LG G4 with 6.0. I have about 1,000 songs downloaded to my SD card so I don't need to stream. I'm always connected to the internet either via wi-fi or data provider so I don't run the app in offline mode. Anyway, when I got to work and ...

  • Newbie
  • Hi,    Running on LG G4 with 6.0.    I have about 1,000 songs downloaded to my SD card so I don't need to stream. I'm always connected to the internet either via wi-fi or data...
  • ghashpl
  • Casual Listener
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Spotify wont run properly on backround

Hello, i have premium account and on my Moto G4 Plus with Android Marshmallow from a few months every time i play music and open others apps such facebook,google chrome,instagram the music stops playing without any reason..its very annoying, i tried ...

  • Newbie
  • Hello, i have premium account and on my Moto G4 Plus with Android Marshmallow from a few months every time i play music and open others apps such facebook,google chrome,instagram the music stops play...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't access Downloaded albums on S6.

it looks as if the path between spotify and where my downloaded albums are stored on the phone is out of sync. When I go to where the files are and I click to open I would expect it to open in Spotify but it opens in Pocket Cast or some other app. I ...

  • Newbie
  • it looks as if the path between spotify and where my downloaded albums are stored on the phone is out of sync. When I go to where the files are and I click to open I would expect it to open in Spotif...
  • Leonardo
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify traba celular y lo reinicia

En mi Samsung Galaxy S5 SM-G900H tengo este problema, todo funciona bien mientras la pantalla esta prendida, pero el problema es cuando lo bloqueo, la música sigue reproduciéndose pero despues de 2-15 minutos se traba, como si se quedara rayado y se ...

  • Newbie
  • En mi Samsung Galaxy S5 SM-G900H tengo este problema, todo funciona bien mientras la pantalla esta prendida, pero el problema es cuando lo bloqueo, la música sigue reproduciéndose pero despues de 2-1...
  • Leonardo
  • Roadie
  • 3340 Views
  • 3 replies
  • 1 likes
  • 3340 Views
  • 3 replies
  • 1 likes

Solved!! Spotify App stops while playing a specific song

Hi together, I really feel kind of lost because I have no clue what is going on. It goes like this: Lets say I have Song XYZ in my Playlist. Works fine on Web and Windows. Now If I am playing XYZ in my Android App, I hear music, but no info about the...

  • Casual Listener
  • Hi together, I really feel kind of lost because I have no clue what is going on.   It goes like this: Lets say I have Song XYZ in my Playlist. Works fine on Web and Windows. Now If I am playin...
  • foAW
  • Casual Listener
  • 2327 Views
  • 3 replies
  • 0 likes
  • 2327 Views
  • 3 replies
  • 0 likes

Mobile Has 3 Icons?

Hi all, Spotify mobile only has 3 icons at the bottom for me: your mixes, home, and search. There is no method that I know of where I can access my music, as I can only search. I can access it on desktop, but not here. Others can login fine on my pho...

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  • Casual Listener
  • Hi all,   Spotify mobile only has 3 icons at the bottom for me: your mixes, home, and search. There is no method that I know of where I can access my music, as I can only search. I can ac...
  • Joe
  • Community Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Why not sync iTunes Playlists?

I was trying to figure out how to use my local files to play inside Spotify and then sync that files to my Android device. The best option i found until now is that: Enable local files from iTunes;Import all iTunes playlists with File > Import playli...

  • Regular
  • ...nes in that playlist.   Another bad thing using the import playlists feature is that all the playlists turns public. Why do an imported playlist with local files could be public? Probably other u...
  • edir
  • Regular
  • 493 Views
  • 1 replies
  • 1 likes
  • 493 Views
  • 1 replies
  • 1 likes

Application Lag

Please Help. I had a Samsung Galaxy S4 with spotify, no problems. I upgraded to a Samsung Galaxy J7 and when I downloaded spotify I noticed a persistant problem. Whenever my phone has an unstable internet connection (whether it is Wi-Fi or 3G LTE) th...

  • Newbie
  • Please Help.  I had a Samsung Galaxy S4 with spotify, no problems.  I upgraded to a Samsung Galaxy J7 and when I downloaded spotify I noticed a persistant problem.  Whenever my phone h...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Song grey and unplayable on android, but works on ps4

The song is Hey Mamma by Sundtroke Project. I've downloaded it when it was still available but now it turned grey and is unplayable. If i connect Spotify to my playstation though, the song will play as normal. Is there a possibility to let me here fr...

  • Newbie
  • The song is Hey Mamma by Sundtroke Project. I've downloaded it when it was still available but now it turned grey and is unplayable. If i connect Spotify to my playstation though, the song will play ...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Echo Dot vs Chromecast Audio sound quality connected to a stereo system?

Has anyone tried both? Kicking myself for not comparing them side to side into a stereo system when I had the chance this week.Wondering if maybe the Dot has a dynamic limiter like the CCA but is not defeatable in settings, or a lesser DAC etc.

  • Music Fan
  • Has anyone tried both? Kicking myself for not comparing them side to side into a stereo system when I had the chance this week. Wondering if maybe the Dot has a dynamic limiter like the CCA but is...
  • ClassicalGas
  • Gig Goer
  • 3072 Views
  • 1 replies
  • 1 likes
  • 3072 Views
  • 1 replies
  • 1 likes

can't play music?

I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?

  • Newbie
  • I'm on an android and when I press shuffle on any single album artist or play list it says it's a premium feature..... so I can't actually play any music..... help!?
  • Joe
  • Community Legend
  • 356 Views
  • 6 replies
  • 0 likes
  • 356 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sound breaking up every couple of minutes on Samsung Galaxy S5

Hello,Wiile listening Spotify music on my Samsung Galaxy S5 I am experiencing short breaking-ups every couple of minutes. It takes a fraction of second but is extremely irritating, especially while listening music with some rythm (like rock etc).It h...

  • Casual Listener
  • Hello, Wiile listening Spotify music on my Samsung Galaxy S5 I am experiencing short breaking-ups every couple of minutes. It takes a fraction of second but is extremely irritating, especially while...
  • marekwojtaszek
  • Casual Listener
  • 592 Views
  • 2 replies
  • 0 likes
  • 592 Views
  • 2 replies
  • 0 likes

Playlist won't play as a mix

I'm pretty new to spotify and recently I listened to Axwell/\Ingrosso House PartyThe first time it played as a continous mix with good transititions (not just crossfade)But now it plays every song on its ownWhy is that?

  • Newbie
  • I'm pretty new to spotify and recently I listened to Axwell/\Ingrosso House Party The first time it played as a continous mix with good transititions (not just crossfade) But now it plays every son...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes