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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5370 Views

0 replies

6 likes

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Language setting on Spotify differs from Android

My Xperia is set to Danish but the language on the Spotify app is running Malayan. How can I set the language to Danish in the App?

Newbie

My Xperia is set to Danish but the language on the Spotify app is running Malayan. How can I set the language to Danish in the App?

Joe

Community Legend

464 Views

1 replies

0 likes

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Half my playlist disappeared

Hello! I hope someone can help me out. I have searched the forum but haven't found a solution to my problem. Last week I listened to one of my playlists on my phone (android) while I slept for about an hour. When I woke up, I noticed that the playlis...

Newbie

Hello! I hope someone can help me out. I have searched the forum but haven't found a solution to my problem.   Last week I listened to one of my playlists on my phone (android) while I slept f...

MattSuda

Spotify Star

2250 Views

1 replies

0 likes

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Spotify Connect - Multiple Speakers/Devices

Hi, I have Chromecast and Apple devices for streaming music at home. However, Spotify doesn't show Airport Express on available devices, only Chromecast. How can I enable streaming Spotify thru my Airport Express?Thanks for your adviceFausto

Newbie

Hi, I have Chromecast and Apple devices for streaming music at home. However, Spotify doesn't show Airport Express on available devices, only Chromecast. How can I enable streaming Spotify thru my Ai...

276 Views

0 replies

0 likes

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Spotify Connect BUG on OnePlus 3T

Hey everyone,I noticed buggy behavior when using Spotify Connect on my OnePlus 3T and I'd like to know if someone has similar problem.I usually listen music via Spotify on my PC with Spotify Connect active so I can control the music via my phone as w...

Music Fan

Hey everyone, I noticed buggy behavior when using Spotify Connect on my OnePlus 3T and I'd like to know if someone has similar problem. I usually listen music via Spotify on my PC with Spotify Conn...

ZRyzner

Music Fan

1465 Views

2 replies

0 likes

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Play all playlist from a folder

Hi! In earlier versions I was able to play songs from all playlist I have sorted in a folder. This is now removed. Why? It is still there on my tablet and on the desktop. how can I get it back (in what version did you remove it so I can downgrade to ...

Music Fan

Hi! In earlier versions I was able to play songs from all playlist I have sorted in a folder. This is now removed. Why? It is still there on my tablet and on the desktop. how can I get it back (in wh...

Hugol0l

Music Fan

516 Views

2 replies

1 likes

  • 516 Views
  • 2 replies
  • 1 likes

Local File Problem?

Hi. I downloaded MP3 file of Charlie Puth's Chandelier cover before. First time I failed to apply it on Spotify, but second time I succeed.However, that's not a problem. The file that I failed to apply still remains. It keeps catching my eyes.Is ther...

Regular

Hi. I downloaded MP3 file of Charlie Puth's Chandelier cover before. First time I failed to apply it on Spotify, but second time I succeed. However, that's not a problem. The file that I failed to...

256 Views

0 replies

0 likes

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How do I delete a single song off of an entire downloaded playlist?

I've downloaded my whole playlist but I don't see any options of deleting a single song from my downloads. I've been told that removing the song from my playlist does not delete the song. Is there any solution to this? Why is it so complicated to del...

Casual Listener

 I've downloaded my whole playlist but I don't see any options of deleting a single song from my downloads. I've been told that removing the song from my playlist does not delete the song. Is th...

ElsaGottvall

Casual Listener

559 Views

1 replies

0 likes

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Solved!! turn saved songs into play list when using android app

Hey guys. I have no computer available and wanted to convert my saved songs into a playlist that I can share. Any suggestions? Cheers.

Casual Listener

Hey guys. I have no computer available and wanted to convert my saved songs  into a playlist that I can share. Any suggestions? Cheers.

MattSuda

Spotify Star

2843 Views

3 replies

0 likes

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Spotify se met sur pause

J'ai un Sony xperia et depuis hier Spotify se met de lui-même sur pause toutes les 10-20 secondes. J'ai déjà essayé de désinstallé et réinstaller Spotify, redémarrer mon téléphone, mais le problème est toujours là... Que faire ??

Casual Listener

J'ai un Sony xperia et depuis hier Spotify se met de lui-même sur pause toutes les 10-20 secondes. J'ai déjà essayé de désinstallé et réinstaller Spotify, redémarrer mon téléphone, mais le problème e...

Eurelix

Newbie

100014 Views

6 replies

1 likes

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Offline content

Hi! I have two phones, both on the internet via the save WiFi. Phone 1 has a playlist which is saved to the phone. When I listen to music on phone 2 and then stream it via phone 1 (via available devices) and that particular track is saved on phone 1,...

Newbie

Hi!   I have two phones, both on the internet via the save WiFi. Phone 1 has a playlist which is saved to the phone. When I listen to music on phone 2 and then stream it via phone 1 (via avail...

268 Views

0 replies

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Picture on Profile

I have a Samsung j7 prime android 6.0.1 I can not enable the album cover on the lock screen as the background photo. Please solve my problem. Only the player stays, but nothing from the album as wallpaper.

Casual Listener

I have a Samsung j7 prime android 6.0.1 I can not enable the album cover on the lock screen as the background photo. Please solve my problem. Only the player stays, but nothing from the album as wall...

CryticalAce

Spotify Star

453 Views

3 replies

0 likes

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Can't play downloaded song without internet connectio

Hey hi everyoneI updated the appAnd after that the app doesn't allow me to play music without an Internet connection. Even if I have already downloaded the songsI have deleted the app and redownloaded the song and still the same problemI have spotify...

Newbie

Hey hi everyone I updated the app And after that the app doesn't allow me to play music without an Internet connection. Even if I have already downloaded the songs I have deleted the app and redow...

315 Views

0 replies

0 likes

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Samsung galaxy s7 crashes after spotify launch

Every time i open spottify the phone sizes and reboots, i have enabled the permissions but that did not work. is anyone having a similar problem and if so have they found a solution.

Newbie

Every time i open spottify the phone sizes and reboots, i have enabled the permissions but that did not work. is anyone having a similar problem and if so have they found a solution.

308 Views

0 replies

0 likes

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Self Service | Device Management

My account is being charged $9.99 every month ,how come my service was cutoff ?

Newbie

My account is being charged $9.99 every month ,how come my service was cutoff ?

feelikeastrangr

Community Legend

284 Views

1 replies

0 likes

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Crackling noise after last update

Hello. I have a Samsung S7. Up until Friday, April 21, 2017 everything was fine. On that day I had three updates. YouTube, Google Movie Play and Spotify. After those updates, I started hearing a crackling sound while listening to music on Spotify (Yo...

Casual Listener

Hello. I have a Samsung S7. Up until Friday, April 21, 2017 everything was fine. On that day I had three updates. YouTube, Google Movie Play and Spotify. After those updates, I started hearing a crac...

danisuar

Casual Listener

1018 Views

2 replies

0 likes

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Issue with Android Auto and Spotify

I use Android Auto (connected with my car) and Spotify to listen to music. Since some of the latest updates, I get an error in Android Auto saying ("Spotify seems to be currently not working") (translated from German) and when I tap on the menu it sh...

Casual Listener

I use Android Auto (connected with my car) and Spotify to listen to music. Since some of the latest updates, I get an error in Android Auto saying ("Spotify seems to be currently not working") (trans...

nathtothep

Music Fan

485 Views

2 replies

3 likes

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Galaxy s5 lows failing

Songs like Rabetao - Mc Lan, have high quality lows, but my device, when playing it in spotify fails, it does a weird sound of fail instead of the low, its not a p2 cable problem, because even on bluetooth or speakers it fails and its not a phone pro...

Casual Listener

Songs like Rabetao - Mc Lan, have high quality lows, but my device, when playing it in spotify fails, it does a weird sound of fail instead of the low, its not a p2 cable problem, because even on blu...

Italo05

Casual Listener

245 Views

1 replies

0 likes

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Solved!! Samsung Galaxy s8

Got my sexy new s8 on the 19th but spotify keeps shutting off during regular playing. Sometimes I can listen to music for 10 minutes... other times a half hour... a few times I got lucky and got a few hours out of it. Wondering if it's a compatibilit...

Regular

Got my sexy new s8 on the 19th but spotify keeps shutting off during regular playing. Sometimes I can listen to music for 10 minutes... other times a half hour... a few times I got lucky and got a fe...

Whoateyou

Newbie

44416 Views

29 replies

0 likes

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Superuser Contribution Deleted songs

Spotify deleted 400 of my 500 songs in 'songs'How can I get back my songs without search for everyone new?Please help. Thx.

Newbie

Spotify deleted 400 of my 500 songs in 'songs' How can I get back my songs without search for everyone new? Please help.   Thx.

user-removed

Not applicable

309 Views

1 replies

0 likes

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