play stored music without internet connection

[24sumo]

Plan

Premium

Country

Germany

Device

Samsung S8

Operating System

Android 9

Spotify version 8.4.95.785

My Question or Issue

Since a few days it is not possible to start playback of music which is stored on the device without an internet (wifi) connection. It doesn't matter if I select "offline mode" in the app or if I use the flight mode of the mobile or if I'm out of range for a mobile connection. That's very frustating.

[Katerina]

Hey there @24sumo,

Thanks for posting and welcome to the Community!

We'd first recommend making sure of the following:

• You need an active Premium subscription. Find out how to check your subscription status.
• Make sure your account has been online at least once within the last 30 days. 
• Make sure there’s enough free space on the device’s memory (we recommend at least 1GB).
• Check your device isn’t in sleep mode.
• Check the download status. The Downloaded symbol should not be grayed out.
   indicates the download was successful. 

You can also find more info here.

If none of these do the trick, we'd suggest performing a clean reinstall of the app on your Samsung device.

Here's how to do so:

1. Head here and click Remove all devices
2. Go to your Spotify settings, scroll down to Storage and then clear the cache
3. From the Android home screen, tap Settings > Apps
4. Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
5. Switch your device off and wait a couple minutes.
6. Switch your device back on.
7. Open the Google Play Store then search for and install the Spotify Music app.

Let us know how you get on 🙂