premium update

[ERussel3]

Just updated my Spotify to premium and have receipt of payment. When trying to download I am being asked to update AGAIN to premium. Have deleted and re installed app but having same problem. Using Samsung Galaxy S4.

[Liam]

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@ERussel3 wrote:
Just updated my Spotify to premium and have receipt of payment. When trying to download I am being asked to update AGAIN to premium. Have deleted and re installed app but having same problem. Using Samsung Galaxy S4.

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What does is say in your subscription overview?

[ERussel3]

Says I have an active subscription which will automatically renew on the 1st of next month

[Liam]

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@ERussel3 wrote:
Says I have an active subscription which will automatically renew on the 1st of next month

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In that case, make sure you're using the correct account, and clear the app data and then try again.

If that doesn't work, check the desktop client.

[prinuss]

Got same problem on my HTC OneX, and on my laptop. Tried restarting spotify several times but premium just wont activate. got my payment confirmation though

[ERussel3]

I have cleared cache and deleted and re installed app again. It is linked to my Facebook profile could this be the issue? I will try desktop and let you know how I get on. Thanks

[ERussel3]

Are you logging in via Facebook?

[Peter__]

Hey guys 🙂 

If you are having issues getting your unlimited/premium recognised, there might be a slight delay as Adam-W posted here. 

Hopefully it will be back to normal soon!

Peter