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"Spotify is trying to play..." Notification

hasan-ozbey
Regular

Plan

Premium

Country

Turkey

Device

Samsung Galaxy A71

Operating System

Android 10

 

My Question or Issue

Steps to reproduce the issue:

 

1. Open Spotify

2. "Spotify is trying to play..." notification appears immediately.

3. Head back to Android's home screen.

4. The notification persists.

5. Force Spotify to stop from the app's settings.

6. Notification disappears.

 

The notification also disappears if you play some music in Spotify.

 

P.S. I've already tried to reboot my phone and re-installing the last version of Spotify.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: "Spotify is trying to play..." Notification

Mihail
Moderator
Moderator

Hey @hasan-ozbey,

 

Thanks for getting back to us and for the video.

 

We recommend that you go to Android Settings>Apps>Spotify and turn off all notifications before them back on again. If afterwards the notification still pops up, could you test if leaving only Playback on fixes things?

 

Keep us posted. We'd love to investigate this further. 

MihailModerator
Help others find this answer and click "Accept as Solution".
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

View solution in original post

11 Replies

Re: "Spotify is trying to play..." Notification

Ivan
Moderator
Moderator

Hey @hasan-ozbey

 

Thanks for posting - we’re here to help!        
 

Could you confirm if you experience this after running a clean reinstall of the app on your device? This step is more thorough than a regular reinstall in removing corrupted data that could be causing the issue. 

 

If this persists after a clean reinstall, send us a screenshot of the notification you get. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue. 

 

Looking forward to your reply. Enjoy your day! 

IvanModerator
Help others find this answer and click "Accept as Solution".
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“Music is the wine that fills the cup of silence.” - Robert Fripp

Re: "Spotify is trying to play..." Notification

hasan-ozbey
Regular

Hey, thanks for the response!

 

It seems like your clean reinstall suggestion didn't work for me. I'm leaving the screenshot here as you've requested.

Screenshot_20210419-124502_Spotify.jpg

Re: "Spotify is trying to play..." Notification

Ivan
Moderator
Moderator

Hey @hasan-ozbey

 

Thanks for getting back to us. 

 

In case this persists, make sure no battery optimization settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are granted for Spotify. 

 

Just to confirm, do you observe this only when connected to a certain Internet connection? If possible, we'd suggest connecting to a different network (for example, if this is happening when you're connected to WiFi, try switching to a 3G/4G connection). 

 

If it works with another connection, it’d be a good idea to troubleshoot further the original one (for example by restarting your router). You can also reach out to the service provider of the original network so that they can take a look on their end as well.

 

Hope this helps. Keep us in the loop here.   

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp

Re: "Spotify is trying to play..." Notification

hasan-ozbey
Regular

Ivan, I've followed every suggestion that you've mentioned in your post with no luck.

 

But I might have found it. The issue arises when I add the Spotify widget on the home screen. Everything seems fine without the widget. What to do now?

 

Thanks in advance.

Re: "Spotify is trying to play..." Notification

Novy
Moderator
Moderator

Hi @hasan-ozbey

 

Thanks for your reply. 

 

If possible, could you try using a different mobile device to see if the same thing happens when you add the widget to the home screen? 

 

Let us know how it goes so we can continue investigating. 

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

Re: "Spotify is trying to play..." Notification

hasan-ozbey
Regular

Hi Novy, unfortunately I've got only one Android phone to play around. I'm getting more confident as time goes by though... This gotta be a widget related issue.

Re: "Spotify is trying to play..." Notification

Novy
Moderator
Moderator

Hi again @hasan-ozbey

 

Thanks for keeping us in the loop. 

 

Let us know the app version you're currently running. 

 

Also, could you send over a video where we can take a better look at this issue? You can send a link to it or attach it using the Insert Video option in the post editor. 

 

We'll be on the lookout. 

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

Re: "Spotify is trying to play..." Notification

hasan-ozbey
Regular

I'm on v8.6.18.720

 

I'll give you a drive link for the video since maximum allowed size is 5 MB here:

https://drive.google.com/file/d/130kY_erDEDmaaRr36KefT_CLo4hULh9B/view

Solution!

Re: "Spotify is trying to play..." Notification

Mihail
Moderator
Moderator

Hey @hasan-ozbey,

 

Thanks for getting back to us and for the video.

 

We recommend that you go to Android Settings>Apps>Spotify and turn off all notifications before them back on again. If afterwards the notification still pops up, could you test if leaving only Playback on fixes things?

 

Keep us posted. We'd love to investigate this further. 

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

View solution in original post

Re: "Spotify is trying to play..." Notification

hasan-ozbey
Regular
Hi Mihail,

After trying a few different combinations, I can confirm that leaving "Spotify Music" choice off from the app's notification settings fixes the issue.

Re: "Spotify is trying to play..." Notification

Mihail
Moderator
Moderator

Hey @hasan-ozbey,

 

Thanks for keeping us in the loop.

 

We're happy to hear that the issue got resolved for you. Let us know if there's anything else we can help out with.

 

Happy listening! 

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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