Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

"You can download to a maximum of three devices"

"You can download to a maximum of three devices"

I use Spotify premium for over a year now, and today I got the worst surprise ever out of the blue on my phone:

 

Screenshot_2016-06-06-13-20-06.png

 

 

I was unaware of this limit, but anyway I don't use more than three devices. I checked my account and here's the proof I am NOT using more than three devices:

 http://i.imgur.com/oydBwyR.png

So all my songs suddenly got deleted for no reason. Awesome.

Please tell me why it happened, and how to fix it, and I will be able to stop having lawsuit thoughts.

Reply
2 Replies

Hi , 

Iam facing the same issue .

I have only 2 offline devices , while online i can only see 1 offline device but of the 2 devices on of them keep getting error message that I have reach maximum number of devices.

 

I did a fesh install on the devices i was getting the error ...no luck so far

 

Did you manage to find a solution yet ?

Having the same issue since i added a SD card to my phone, nothing that i do seems to work, i already deleted all the Spotify data on my device and did a fresh install, no luck, deleted the offline devices multiple times, no luck, change password and deleted the offline devices while i did a fresh install one more time, no luck either.

Suggested posts