spotify doesn't open

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spotify doesn't open

MissWendy
Newbie
Hey all,

Can someone help me out pls.
I have resetted my android fone the day before yesterday.
So when i installed spotify again it opened once. So i logged on. But now, everytime i want too open spotify, it throws me out.
I already tried a few times with remove spotify and download it again.
Also tried it with logging in with fb...
5 Replies

Re: spotify doesn't open

camillo75
Community Legend

Hi!

Can You specify these information to help You solve this problem:

 

Device brand:

Device model:

Device OS version:

Spotify app version:

 

THnak you!

 

Best regards,

Camillo

Re: spotify doesn't open

fmagpantay
Regular

Hi, Camillo!

 

I'm facing the same problem. After enter with FB account, the app closes. And when I try to open again, it keeps a few seconds with the black screen , then it appear this screen below and closes again.

 

Screenshot_2015-10-06-21-01-08.png

 

Device Brand: Samsung

Device Model: Galaxy S5 (SM-G900M)

Device OS version: Android 5.0

Spotify app version: 3.8.0.800

 

Hope you can help me.

 

Att,

Franz

Re: spotify doesn't open

chalopac
Newbie

tengo el mismo modelo de celular y sucede lo mismo. ya lo reinice, le quide la SD y sigue igual... ayuda

Re: spotify doesn't open

fmagpantay
Regular

chalopac, puedes tentar en el twitter @SpotifyCares tambien. cuanto mas personas hablando mejor.

Re: spotify doesn't open

camillo75
Community Legend

Hi @fmagpantay @MissWendy @chalopac

can You all write down Your information so I can help the developers solve this problem:

 

- Version of Spotify

- Current version of Android

- Brand/Model of device

- Date it started happening

- Country

 

Thank you!

Bets regards,

Camillo

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