the operation is not supported if the device is not the active playback device

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the operation is not supported if the device is not the active playback device

1161481900
Music Fan

Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2

Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device. 

 

When i try to "shuffle play" my downloaded songs, spotify on my watch says "the operation is not supported if the device is not the active playback device" although i hear "connected / disconnected" from my earbuds. 

 

I rebooted my earbuds twice. Is there a problem?

 

 

 

 

Plan

Premium

Country

TURKEY

 

Device

Xiaomi Mi Max 3, Samsung Gear Sport Tizen 4.0.0.2

 

Operating System

Android Pie, Tizen 4.0.0.2

 

2 ACCEPTED SOLUTIONS
Solution!

jayr4
Casual Listener

What finally worked for me:

 

1) I uninstalled and reinstalled Spotify from my phone. (Probably not the solution, but it was part of what I tried)

2) Downloaded a playlist over WiFi, while my Galaxy Watch was on its charging cradle. 

 

You should notice that it takes considerably longer to download the playlist. This means that it actually is downloading. After one goes on, it seems like the other playlists or updates can be added normally, but I still put it on the charger most of the time. Hope it works for you.

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Solution!

Alexinzunza
Visitor

I had the some problem, I just opened spotify on my Samsung gear S3, went to settings - then to play back - then to remote and fixed it!

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23 Replies

Hulkner
Music Fan
You're damn right. It's really annoying! I just bought the Gear S3 Frontier because of the Offline-Mode within the Spotify App. Now not working the smartwatch is more or less worthless to me!

Get it right @spotify !!!

jayr4
Casual Listener

I was having the same issue, but this did not fix my problem.

TessK
Newbie

I'm having the same problem - this solution did not work for me. I have tried uninstalling and reinstalling the Spofity app on my galaxy watch, also tried making a new and smaller playlist just for the watch, also tried downloading the playlist to the watch while on the charger. None of these worked for me.. 

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