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unable to login in spotify on android

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Re: unable to login in spotify on android

Casual Listener

so unfortunately I have the same problem

I want to log in to spotify with my xperia Go (android 4.0.4.) and it's not working

the first log in screen gives me the opportunity, to log in with spotify-username (the digit thing) or with fb. Either way seams to work, as it's processing and then I can have a small look at my playlists, but then, there's a new log in screen popping up, this time I've been given just the opportunity to log in with the spotify username and passwort. They're correct, I know that, cause when using a false one, there's a different error.

When I'm connecting with the right userinformation the app says, "error with connecting your accounts, please try again later" (roughly translated, cause it says that in German)

 

this problem just popped up yesterday night, before that, everything was perfect!

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Re: unable to login in spotify on android

Music Fan

I have the exact same problem as toxoplasmoese

 

Just happened last night as well. Everything worked previously.

 

Device: GalaxyS3

Android: 4.0.4 stock

 

Tried the whole troubleshooting porocess, but nothing helps.

 

Added four screenshots:

 

Screenshot1: first screen when app is started. Click "log in here"

 

Screenshot1.png

 

Screenshot2: login screen: Click "Login with Facebook"

 

Screenshot2.png

 

Then is shifts to facebook shortly and logs in correctly.

Screenshot3: I see this screen for about 1 sec, before next screen pops up.

 

Screenshot3.png

 

Screenshot4: Screen after I've been logged out. There is no time to interact with the app before this screen pops up

 

Screenshot4.png

 

What to do?

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Re: unable to login in spotify on android

Music Fan

Yes that is EXACTLY my problem.  Help - this is the reason i bought premium, to listen on my phone this weekend and i can't!

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Re: unable to login in spotify on android

Spotify
Spotify

Hi everyone  - In order to investigate this issue we'll need to do some basic troubleshooting first. 

 

Have you all tried temporarily changing your Facebook password? Once that's been updated trying logging in the app with your FB email and new password. 

 

 

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Re: unable to login in spotify on android

Spotify
Spotify

Cheers--thanks for those screenshots @peterplex

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Re: unable to login in spotify on android

Casual Listener

Hey peterplex,

I tried a bit more and it might be, I have a solution: in the first of the screens, don't log in, but say try free. If you do that, you come to your normal screen. You're now logged in as if you're having the trial version. But a few minutes after that, the app recognizes you as you and it seems to work (I'm now downloading my playlists


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Re: unable to login in spotify on android

Music Fan

toxoplasmoese that didn't work for me.

 

Basic troubleshooting:

 

close all apps

changed my facebook password on computer

open facebook app, login with new password

open spotify

repeat all 4 steps from my previous post

no help

 

Here's the wierd part: I had spotify running on my PC - wich obliously logged me out after I changed my password. Now I have the same problem on my PC: when I log in, this screen pops up (similar to that on my phone)

 

Screenshot1_PC.png

 

Now, if I close the window, the client closes. However, if I click login to proceed, I get this:

 

Screenshot2_PC.png

 

And here I can't log-in, because I have only Facebook login. However (!!) if I close that window, the client stays open....

 

I still haven't managed to get it to work on my phone, which is the original problem....

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Re: unable to login in spotify on android

Music Fan

So basically, what I need to do on my phone, is to close this window:

 

Screenshot4.png

 

But, since it's no PC, that is only possible through using the "back" button, which then logs me out.

 

A solution would be, if that window didn't auto-pop-up... if that makes any sense...

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Re: unable to login in spotify on android

Music Fan

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Re: unable to login in spotify on android

Casual Listener

Hello, I'm having the same problem since yesterday and it's driving me crazy. I have Spotify Premium.

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