won't load new artists on my android phone

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won't load new artists on my android phone

Shaiguy
Casual Listener
I have an htc m7 running 4.4.2. Recently I have run into a problem when I go to see what new music has come out on Tuesday, and only a few of the new albums will load. Otherwise, there is just a green spinning loading symbol. It has been doing this for about three weeks now and only happens on my phone (that is to say, not on my iPad, laptop, or other phone I have it installed on). Please help as this is maddening for me because I love listening to the newest albums. Thank you.
3 Replies

Re: won't load new artists on my android phone

Daniel
Community Legend

Can you try a clean install as detailed in the guide below:

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: won't load new artists on my android phone

Shaiguy
Casual Listener
So I tried the clean install, even going through the file manager to get all the files deleted, and still no luck. Everything else works fine; it's just the new music selection will not load. Thanks for the attempt though.

Re: won't load new artists on my android phone

Daniel
Community Legend

That is odd then, I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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