Family plan isn't working

[Sstooge]

I've been added to my family's family plan,  and on the plan owner's account it appears successful but on my phone I don't appear to be connected to it and so I'm still getting commercials, etc.  I clicked through the confirmation email already.  What help can I get to troubleshoot?

[brıan]

Hey @Sstooge, 

This issue does happen occasionally especially when sharing membership plans. You can try by checking if you actually have the membership by checking your Account information. You could also try logging out and re-logging in into your account. If this still doesn't work, you can contact Spotify's Customer Support, for your problem to be solved, or alternatively tweet @SpotifyCares for them to help you as soon as possible.

Spotify Customer Support: https://support.spotify.com/us/article/contact-us/

Cheers! 🥂 

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