Plan errors

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Bought family premium plan today but on app it's showing duo plan

[Prague]

Pawsitively delighted to see you!

If you have purchased a Spotify Family Premium plan but are seeing a Duo plan on the app, there may be a few reasons for this.

Firstly, it's possible that there has been a delay in the plan updating on your account. Sometimes it can take a little while for changes to reflect on the app, so it may be worth waiting a little longer to see if the correct plan appears.

If the problem persists, you should check to ensure that you have purchased the correct plan. Double-check your receipt or confirmation email to confirm that you have indeed purchased the Spotify Family Premium plan.

If you have purchased the correct plan and are still seeing the Duo plan on the app, you should contact Spotify customer support. They will be able to investigate the issue further and help you to resolve it.

You can contact Spotify customer Support by selecting support at the bottom of the page.

Let's not make this a ruff situation, keep me posted!

-Prague the Dog