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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 900 Views
  • 0 replies
  • 2 likes
  • 900 Views
  • 0 replies
  • 2 likes

Layout

Which bright spark thought it would be a good idea to put 'hide this song' right above 'add to playlist'?

  • Casual Listener
  • Which bright spark thought it would be a good idea to put 'hide this song' right above 'add to playlist'?
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

[Android][Other] Stop trying to upsell me to Duo

On the mobile app I'm presented with an advert for Spotify Duo which does not clearly have a dismiss option. I get the same pop up at least once per day even though I do not want the service, and there is no option to disable this. Please be more res...

  • Visitor
  • On the mobile app I'm presented with an advert for Spotify Duo which does not clearly have a dismiss option. I get the same pop up at least once per day even though I do not want the service, and the...
  • 105 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 105 Views
  • 0 replies
  • 0 likes

Spotify not working on LG B7 tv.

The video quality on Joe Rogan Podcast is worse than on YouTube.It should also be possible to see more info about podcast.When a podcast is paused it can't be started again. I have to shut Spotify and restart to continue watching.

  • Visitor
  • The video quality on Joe Rogan Podcast is worse than on YouTube. It should also be possible to see more info about podcast. When a podcast is paused it can't be started again. I have to shut Spotif...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

New songs based on an old song

What about creating a playlist of songs from the last three years based on an older song.

  • Visitor
  • What about creating a playlist of songs from the last three years based on an older song.
  • 96 Views
  • 0 replies
  • 0 likes
  • 96 Views
  • 0 replies
  • 0 likes

A step backwards again

Why must Spotify insist on ruining users experience, it should be an opt in for features type of thing. You used to be able to filter your liked songs by artist which I thought was cool then they removed that never to return. Then they added mood fil...

  • Casual Listener
  • Why must Spotify insist on ruining users experience, it should be an opt in for features type of thing. You used to be able to filter your liked songs by artist which I thought was cool then they rem...
  • ruditrombone
  • Regular
  • 235 Views
  • 4 replies
  • 5 likes
  • 235 Views
  • 4 replies
  • 5 likes

Still not fixed the home screen

Spotify REALLY doesn't care about their customers. They have not done ANYTHING to fix this unusable home screen. I have to just click on the library tab and do what I can from there because I can't use the home screen. There are huge tiles that start...

  • Casual Listener
  • Spotify REALLY doesn't care about their customers. They have not done ANYTHING to fix this unusable home screen. I have to just click on the library tab and do what I can from there because I can't u...
  • ruditrombone
  • Regular
  • 165 Views
  • 1 replies
  • 6 likes
  • 165 Views
  • 1 replies
  • 6 likes

Paying Spotify listener for over a decade. I WILL be leaving

I know there are many posts on this already but this user interface is so terrible that I think the more outcry the better. I used to be able to effortlessly scan through a dozen album covers on one page in discovery. Now, I am presented with ONE IMA...

  • Regular
  • I know there are many posts on this already but this user interface is so terrible that I think the more outcry the better.   I used to be able to effortlessly scan through a dozen album cover...
  • 155 Views
  • 0 replies
  • 5 likes
  • 155 Views
  • 0 replies
  • 5 likes

New UI

This new User Interface is ridiculous, if it is not changed back in the next 30 days I for one will be cancelling my subscription. It is an awful platform, its like some child for school copied tik tok and doesn't understand the difference between pe...

  • Newbie
  • This new User Interface is ridiculous, if it is not changed back in the next 30 days I for one will be cancelling my subscription. It is an awful platform, its like some child for school copied tik t...
  • dnl-
  • Casual Listener
  • 375 Views
  • 3 replies
  • 8 likes
  • new UI
  • 375 Views
  • 3 replies
  • 8 likes

I Don't Have podcasts

Hello, I live in Kazakhstan and I have a premium subscription, but I don't have podcasts, but my friends have them. What is the problem?Please help me!

  • Visitor
  • Hello, I live in Kazakhstan and I have a premium subscription, but I don't have podcasts, but my friends have them. What is the problem? Please help me!
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Horrible auto playing videos on startup!

So I have the new home screen, and oh. My. God. It's AWFUL. I take particular offense to this stupid random video/song that it thinks I'll like blasting out my speakers the second the app starts! I have to turn my volume down before I even open the a...

  • Casual Listener
  • So I have the new home screen, and oh. My. God.    It's AWFUL. I take particular offense to this stupid random video/song that it thinks I'll like blasting out my speakers the second the ...
  • RosaAzul
  • Visitor
  • 190 Views
  • 2 replies
  • 7 likes
  • 190 Views
  • 2 replies
  • 7 likes

DJ not available

Hi, DJ feature is not available on my account till this day. I am able to acces DJ on other accounts except mine.

  • Casual Listener
  • Hi, DJ feature is not available on my account till this day. I am able to acces DJ on other accounts except mine. 
  • Prague
  • Spotify Star
  • 195 Views
  • 1 replies
  • 1 likes
  • 195 Views
  • 1 replies
  • 1 likes

Delay when I press play

Frequently when I stop and then resume playing there is a delay of more then five seconds before the song starts playing, while other times it is instantly.It should not be a network buffering issue because I download the songs to my Android device.W...

  • Casual Listener
  • Frequently when I stop and then resume playing there is a delay of more then five seconds before the song starts playing, while other times it is instantly. It should not be a network buffering issu...
  • Prague
  • Spotify Star
  • 443 Views
  • 1 replies
  • 1 likes
  • 443 Views
  • 1 replies
  • 1 likes

Plan errors

Bought family premium plan today but on app it's showing duo plan

  • Visitor
  • Bought family premium plan today but on app it's showing duo plan
  • Prague
  • Spotify Star
  • 134 Views
  • 1 replies
  • 1 likes
  • 134 Views
  • 1 replies
  • 1 likes

Join session with myself?

Today I was listening to Spotify on my car as usual (it is configured to automatically start playing the last opened playlist after establishing a Bluetooth connection).When I opened the Spotify app on the connected device to see a thing, a popup app...

  • Casual Listener
  • Today I was listening to Spotify on my car as usual (it is configured to automatically start playing the last opened playlist after establishing a Bluetooth connection). When I opened the Spotify ap...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Premium Family to just Premium

How can I change my abonnement from Premium Family to just Premium without losing my public playlist etc.?

  • Newbie
  • How can I change my abonnement from Premium Family to just Premium without losing my public playlist etc.?
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Like button

Guys! I find it counter intuitive when you are un-liking a song, it opens to adding them to more playlists! To physically remove it from liked songs is inconvenient!

  • Visitor
  • Guys! I find it counter intuitive when you are un-liking a song, it opens to adding them to more playlists! To physically remove it from liked songs is inconvenient! 
  • 122 Views
  • 0 replies
  • 1 likes
  • 122 Views
  • 0 replies
  • 1 likes

Disable all videos

I just kidproofed all our devices and set a timer on videos and games with the option to listen to music all the time. Now the kid found video podcasts. Can I somehow disable videos not only in offline mode but also when online?

  • Newbie
  • I just kidproofed all our devices and set a timer on videos and games with the option to listen to music all the time. Now the kid found video podcasts. Can I somehow disable videos not only in offli...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

How can i invite my wife to my couple acnt ?

Hi.I have my pro acnt and just registered for couple How ever I can't invite my wife to my acnt . I see that 1 more acnt is avaliable when I'm home but it doest allow me to add it. Thanks for your help

  • Newbie
  • Hi. I have my pro acnt and just registered for couple  How ever I can't invite my wife to my acnt .   I see that 1  more acnt is avaliable when I'm home but it doest allow me to ad...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

When will the DJ feature roll out to other countries?

Two months ago I recently heard that there's a new feature called "DJ" that is only rolling out to users that are only in the U.S. and Canada. Does anyone know when the feature is going to roll out to other countries?

  • Newbie
  • Two months ago I recently heard that there's a new feature called "DJ" that is only rolling out to users that are only in the U.S. and Canada. Does anyone know when the feature is going to roll out t...
  • 148 Views
  • 0 replies
  • 1 likes
  • 148 Views
  • 0 replies
  • 1 likes

Another topic about the UI

Spotify, change this. I’ve been perusing the forums the last few days and haven’t seen one positive thing about this interface. The fact that you’re dismissive and downright rude (I had two agents disconnect from me because I was asking about the int...

  • Regular
  • Spotify, change this. I’ve been perusing the forums the last few days and haven’t seen one positive thing about this interface. The fact that you’re dismissive and downright rude (I had two agents di...
  • 110 Views
  • 0 replies
  • 7 likes
  • 110 Views
  • 0 replies
  • 7 likes